Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 5/6/16, Mr. [redacted] purchased a “sold as is” clearance model ** Black Top Mount refrigerator and elected to purchase a 24-month Repair Service Agreement Plan. Mr. [redacted] elected to pickup his...

refrigerator and signed acknowledging the item was received in good order. We reviewed Mr. [redacted] complaint and found he contacted our service department on 5/10/16 stating when he close the bottom door on the refrigerator, the top door opens. A service appointment was scheduled for5/11/16; during the inspection the technician found the refrigerator did not have any damper adjustments but was able to adjust the front feet down to lean back the refrigerator in order to help the unit self close; no parts were required. We show Mr. [redacted] contacted our service department again on 5/27/16regarding the same issue. A different service technician was scheduled for5/19/16 and found the unit was functioning up the manufacturer’s specification; no problems were found. We confirmed with the store manager that Mr. [redacted] dropped off his refrigerator at our Conn’s located in Harlingen, TX without authorization and abandoned the unit. Mr. [redacted] has been reminded that his refrigerator was purchased as a “sold as is” clearance model and all sales is final. At this time we are unable to honor Mr. [redacted] request, Conn’s has a No Return or Exchange on clearance items. We verified that Mr. [redacted] refrigerator is still at the location where the unit was abandoned. Mr. [redacted] will need to pick up his refrigerator before it is disposed. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 1st of all its Mr [redacted], Conns has Never returned any of my phone calls. I called GE directly and had there service tech come out to check the washer. Upon inspection there was a hose disconnected that was not allowing the washer to operate properly. Conns has come out 4 times and could not fix the washer during any of the 4 service calls. I have called the Conns service department 3 times leaving messages for the Manger Jessica who never took my call or returned my phone calls.

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he overpaid his account and would like his refund expedited.    According to our records, Mr. [redacted] made a payment in the amount of $2325.00.  This overpaid...

his account by $908.85.  Pease note, it may take up to 30 calendar days to process an overpayment refund on an account when it is paid by check. The payoff amount and account information must be verified before we can release the refund check. We must also confirm the payment has cleared the customer's financial institution before a refund for overpayment can be processed.   On February 3, 2017, Mr. [redacted]’s refund was processed and he received his refund check on February 7, 2017.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.  Thank you, Cheryle S[redacted]

Thank you for
the opportunity to respond to Mrs. [redacted]’s concerns regarding account
#[redacted].  Mrs. [redacted] stated she and
her husband purchased merchandise and was told the inquiry would be a soft hit
on their credit and they would get 24-months same as cash.  She also stated she...

asked for the due date to
be on the 21st of every month and she also requested we not contact
her or her husband’s employer regarding the account. 
 
According to
our records, Mr. and Mrs. [redacted] signed a 30-month retail installment contract
on January 11, 2015.  This contract was
approved for our 12-month no-interest financing promotion; however, it did not
qualify for the 24-month no-interest financing promotion at the time of purchase. 
 
Mrs. [redacted]
stated she was told the inquiry would be a soft pull on her and her husband’s
credit.  In order to qualify for credit,
a credit check is required to determine eligibility.  This is reflected on the credit reports as a
credit inquiry. 
 
We have placed
a cease and desist on the phone numbers associated with the place of employment
at Mrs. [redacted]’s request.  We have also
processed a good-will due date change and moved the monthly due date to the 21st
of each month.  Mrs. [redacted]’s next payment
will be due on July 21, 2015. 
 
Mrs. [redacted] has
requested that she be able to return the fireplace.  We are unable to return the fireplace because
it is outside our return/exchange policy. 
 
We have attached a copy of Mr. and Mrs. [redacted]’s
signed contract, invoice, Cash-option acknowledgement and our return/exchange
policy for their records.  We value Mr.
and Mrs. [redacted] as customers and appreciate Mrs. [redacted] for bringing her concerns
to our attention.  Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’s concerns regarding account [redacted] Ms. [redacted] stated she made a payment on her account in October 2016, but it was posted to her daughter’s account in error.  According to our records, a payment was scheduled on October 18,...

2016 and was posted to another account in error. We are in the process of moving that payment to Ms. [redacted]’s account. Once the payment has posted, we will remove the negative credit mark that assessed on the account due to the error. We ask that Ms. [redacted] please allow 7-10 business days for the payment to process. Additionally, we ask that Ms. [redacted] please allow the credit bureaus 30-60 days to update their records.  Please note, Ms. [redacted] will need to resume making payments on the account to avoid additional credit marks from being assessed, as the account is currently past due from October 15, 2016.  Conn’s values Ms. [redacted] as a customer and sincerely apologizes for any inconvenience she has experienced due to this matter.  Thank you, Cheryle S[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted] concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mr. [redacted] stated in his complaint: 1.       He picked up a defective television and later found out it had internal damage; and 2.       He wants a refund or to have his television exchanged.   Our investigation reveals that: 1.       Mr. [redacted] elected to pick up his television from his local warehouse. 2.       Mr. [redacted]’s television is only covered by manufacturer’s warranty, which does not cover accidental damages.  We are unable to determine when or how the damages may have occurred and we are unable to honor his request.      Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 9/10/17, Mr. [redacted] purchased a [redacted] 75” Smart TV that came with a limited 1-year manufacturer’s warranty.  Mr. [redacted] declined to purchase additional warranty coverage through Conn’s HomePlus.  Mr. [redacted] elected to pick up his television from his local warehouse in Dallas, TX on 9/12/17.      Mr. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase.  Our Return & Exchange Policy states: A customer has 30-days from the date the item is received to return or exchange (appliances and electronics) with a 15% restocking fee.  If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties.    We researched Mr. [redacted]’s complaint and found that he contacted us on 9/20/17 (8-days) after receiving his television.  Mr. [redacted] indicated that his he had recently opened his television and found the screen was cracked.  Mr. [redacted] was advised that he did not purchase warranty coverage through Conn’s and his television was not covered.  Mr. [redacted] was made aware that his television was covered by the manufacturer’s warranty which does not cover accidental or incidental damages.  Once the product leaves the warehouse, we are unable to determine when or how the damages may have occurred.      Again, we are unable to honor Mr. [redacted]’s request to credit his Conn’s account or return/exchange his television.  Mr. [redacted]’s television is only covered by manufacturer’s warranty, which does not cover accidental or incidental damages.  As mentioned Mr. [redacted] did not purchase additional coverage through Conn’s HomePlus; therefore we are unable to review other options.   Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention. Sincerely, Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
THIS FURNITURE IS NOT AS DESCRIBED BY SELLER, IF IT WAS I WOULD BE CONTENT WITH THEIR RESPONSE. THEY ARE ADVERTISING A DIFFERENT PRODUCT FROM WHAT THEY HAVE DELIVERED. THE "OLE BAIT AND SWITCH CON". HERE IS TOP GRAIN LEATHER SEWED ON THE INSIDE OF THE BACK BETWEEN THE SEATS ON THE  RIGHT SIDE OF THE SOFA, BUT BLENDED EVERY WHERE ELSE EXCEPT FOR A BOTTOM OF THE RIGHT SIDE SEAT OF THE SOFA. LOVE SEAT AND RECLINER ARE ALL BLENDED MATERIAL. WHY DOESN'T CONN SEND ONE OF THEIR TECHNICIANS TO EXAMINE THIS INFERIOR PRODUCT OR ARE THEY BEING TRUE TO THEIR NAME "CONN"?
 









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Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 7/17/15, Mrs. [redacted] purchased a [redacted] high-efficiency washer and dryer with a 48-month Repair Service Agreement on both units.  Once Mrs. [redacted]’s purchase was complete she was provided a copy of her...

contract and a copy of Conn’s Return & Exchange Policy which states: A consumer has 30-days from the date of purchase to return or exchange (electronics and appliances) with the required 15% restocking fee. Conn’s Return & Exchange Policy is displayed in our stores and can be found online on our website www.Conns.com.  Mrs. [redacted] elected to have her washer and dryer delivered; which was completed on 7/18/15. We researched Mrs. [redacted]’s complaint and found she contacted us on 9/06/15 regarding her dryer; stating the unit was not heating and not drying the clothes.  On 9/07/15 and 9/08/15, we attempted to contact Mrs. [redacted] to obtain the dryer serial number, but we were unsuccessful in our attempts.  Mrs. [redacted] later returned our call on 9/08/15 and provided the information needed.  Mrs. [redacted] was contacted on 9/09/15 and advised she was scheduled for service on 9/14/15 with a certified 3rd party service provider ([redacted]).  We followed up with [redacted] (the manufacturer) on 9/16/15; during the conversation the representative advised us Mr. [redacted] refused to have the dryer assessed and stated he was going to return the unit.  Mrs. [redacted] contacted our Customer Service Department on 9/09/15 and 9/11/15 by via email requesting an exchange; Mrs. [redacted] has been informed on several occasions that she was outside of Conn’s 30-Day Return & Exchange Policy and would need to continue with repairs.  Our records show Mrs. [redacted]’s service appointment was rescheduled for 9/21/15; the technician replaced the heater.  Once the repairs were completed the technician tested Mrs. [redacted]’s dryer and the unit tested ok. At this time, we are unable to honor Mrs. [redacted]’s request to return her dryer; Mrs. [redacted]’s 30-day time frame to return or exchange her dryer expired on 8/19/15.  Based on the technician’s report Mrs. [redacted]’s dryer has been repaired and is functioning properly.         If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards,  Jana A[redacted]Customer RelationsConn’s Inc.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’ concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Ms. [redacted] has stated in the complaint: She purchased a bed and the delivery team left the item in the middle of the floorShe contacted us to exchange the bed for a smaller unit but was informed the items could not be return or exchanged; She is requesting an exchange; and She is requesting a discount on the merchandise.   Our investigation reveals that: At the time of delivery, Ms. [redacted] was made aware that the mattress and box spring would not fit through the small area and she was given the option to refuse the items. However; she elected to keep the products and signed her delivery ticket acknowledging all items were received in good condition; Ms. [redacted] was reminded that Conn’s has a No return or exchange policy on all furniture and mattresses; We have agreed to honor Ms. [redacted]’ request to exchange her mattress and box spring with the required 15% restocking fee; andWe are unable to honor Ms. [redacted]’ request to receive a discount on the merchandise.    Our records show 12/9/17, Ms. [redacted] elected to purchase a [redacted] Queen Mattress and box spring which comes with a limited manufacturer’s warranty.   After researching Ms. [redacted]’ complaint we found that her items were delivered on 12/12/17. During the delivery, Ms. [redacted] was made aware that her mattress and box spring was too large and would not fit through the area where the items were needed. Ms. [redacted] elected to keep the merchandise and the items were placed in the area requested. We show Ms. [redacted] signed her delivery ticket acknowledging all merchandise was received in good condition.   Our records show Ms. [redacted] contacted our customer service department on 12/26/17 requesting to exchange her items because they could not fit up her staircase. However; Ms. [redacted] was informed that no issues were reported at the time of delivery and she signed stating the items were received in good order. Ms. [redacted] was also reminded that Conn’s has a no return or exchange policy on all furniture and mattresses.   Although Ms. [redacted]’ mattress and box spring do not qualify for an exchange, we have agreed to allow her to exchange the items with the required 15% restocking fee as long as the merchandise is still in the original packaging. Ms. [redacted] may visit her nearest Conn’s to pay the restocking fee and re-select new merchandise.   Conn’s value Ms. [redacted] as our customer and appreciates her for bringing this matter to our attention.   Sincerely, Conn’s Inc

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted].  [redacted] stated she received calls outside our normal calling hours.    Due to a system issue, some customers received calls outside the normal calling hours of 8am-9pm on June 29,...

2016.  Conn’s sincerely apologizes for any inconvenience [redacted] experienced due to this matter.  We worked diligently to correct the system issue to insure this will not happen in the future.    Conn’s values [redacted] as a customer and appreciates her for bringing this matter to our attention.  Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Once again, I did mention that the garbage disposal connector was broken by the installer.  I did tell them that I thought I could fix it.  I now realize that that was a mistake.  What I should have done, was demand that the company fix what their person broke.  I was quite foolish in thinking that I could easily take care of the part that was broken by the installer.  I did tell the person I spoke to, during the followup call, that I knew it was not done on purpose and I truly believed I could fix it.  In my attempt to make the situation as easy on everyone as possible, I literally "shot myself in the foot" by believing that, if I couldn't fix it, the company would step up and accept responsibility for the damage done by their service man.  Conn's has made it clear that they intend to misrepresent what happened in my home on the day of installation, and will continue to refuse to make right what their serviceman did.  I have no intention to continue any association with this company, I will honor my debt to them, but I will advise anyone who asks not to do business with them due to their lack of concern for their customers.  I realize that the loss of my patronage will not cause the company any problems, but it is the only way left to me to express my disappointment with this company. I can only reiterate, Conn's broke my garbage disposal making it impossible to finish the installation of my purchased dishwasher.  The only resolution to this situation that will be acceptable to me, is acknowledgement of their serviceman's damage and replacement of my garbage disposal.[redacted]
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you
for the opportunity to respond to Mrs. [redacted]’ complaint. We forwarded Mrs.
[redacted] complaint to the store and district manager where the purchase was made
and was informed that during the initial purchase, she was advised that the
ottoman was included with the purchase of her...

[redacted] chair. However
it was confirmed that Conn’s did not carry the [redacted] ottoman at the time of
purchase. Due to the sales error Mrs. [redacted] was offered the option to either
receive a free ottoman or $100 credit. Mrs. [redacted] elected to receive the free
ottoman which required us to place a special order from the manufacturer. Our
records show the ottoman became available on9/7/15however;
upon pickup Mrs. [redacted] stated the ottoman was not the same color as the chair
purchased. We were unable to re-order the ottoman therefore; Mrs. [redacted] was
given the option the return the chair for a refund or receive $100 concession
to keep the chair without the ottoman.
 
We
attempted to contact Mrs. [redacted] to discuss her concerns, however, we have been
unable to reach her.  Conn’s has agreed
to honor her request and credit her account $250.00 oppose to receiving the
free ottoman.  We ask that Mrs. [redacted]
please allow 3-5 business days for the credit to post.
 
 
If we may be of further assistance, Mrs. [redacted] may contact
us directly at1-866-765-1513.
 
Kind
regards,
 
Dyeisha
[redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  We have attached a copy of her payment history for her records.  The payment history will verify that the insurance came off the overall balance on the account and not just interest.   Tell us why here...

Thank you for the opportunity to respond to [redacted]’ concerns regarding account [redacted].  Ms. [redacted] stated she began receiving collection calls when her account became past due.  She feels she is being harassed.   According to our records, Ms. [redacted] signed a 24-month retail...

installment contract on October 17, 2015.  She agreed to have the minimum monthly payments due on the 17th of each month.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Ms. [redacted] may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due date. Additionally, if Ms. [redacted]’ pay date has changed, she may benefit from requesting a change of her due date each month. We ask that Ms. [redacted] contact us if she would find this beneficial.    Conn’s respectfully disagrees that it has harassed Ms. [redacted] as we have been unable to reach her regarding the past due balance on her account.    Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Ms. [redacted]’s account.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on9/05/16, Mrs. [redacted] purchased a [redacted] that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased through Conn’s. ...

Mrs. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 14-days from the date the item is received to return or exchange (computers, computer equipment, & accessories) in new condition with the required 15% restocking fee.  Mrs. [redacted] elected to pickup (take) her notebook from our Aurora, CO location #[redacted].  Mrs. [redacted] signed her invoice acknowledging that her notebook was received in good order. Our customers are given the opportunity to inspect their product prior to leaving the store/warehouse.  Once the product has left the store/warehouse we are unable to determine when or where damages may have occurred.   We researched Mrs.[redacted]’s complaint and found she contacted us on 9/12/16(7-days) after receiving her notebook; stating the screen was cracked.  Mrs. [redacted] was advised that physical damage was not covered by the manufacturer’s warranty.  However, she could big her notebook in for service and by for the repairs.  On9/21/16(16-days) after receiving her notebook a service ticket was created.  After reviewing her service inspection we confirm her notebook has a noticeable impact/puncture mark on front of the screen.  We show Mrs. [redacted]’s issue was escalated to upper management which she was contacted and offered a discount on her repair as a goodwill gesture.  Mrs. [redacted] was given an estimate of $279.00 plus tax that would be for the cost of the parts needed to repair her notebook.   At this time we are unable to honor Mrs. [redacted]’s request to exchange her notebook or repair her notebook at no cost.  As mentioned Mrs. [redacted]’s notebook is only covered by the manufacturer’s warranty which does not cover physical damage (accidental or incidental) and no additional RSA coverage was purchased through Conn’s to review other options.     Kind regards,     Jana A[redacted]

Thank you for the
opportunity to respond to Ms. [redacted] complaint.  Our records show on4/30/15, Ms. [redacted]
purchased a Sharp 65”TV with a limited 1-year manufacturer warranty; no
additional RSA coverage was purchase through Conn’s on her television. 
We have reviewed...

Ms.
[redacted] complaint and found she contacted us on 7/13/15 stating her
television would not connect to the internet. 
A service call was set-up however Ms. [redacted] was not satisfied with
the repair date therefore the service order was canceled.  Ms. [redacted] contacted us again on 7/24/15;
a service technician went out on 8/1/15 and found the television needed a new
WiFi board.  Ms. [redacted] refused
service and requested an exchange. (See attached) Ms. [redacted] was reminded
that her purchase exceeded our 30 day Return and Exchange period therefore we
could not honor her request. To better assist Ms. [redacted] we will be glad to
continue with the repair which is scheduled for 8/15/15 upon her last request.
Kind regards,
Kathryn [redacted]

Thank you for the opportunity to
respond to Mrs. [redacted]’s complaint. Our records show on 4/29/15, Mrs. [redacted]
purchased a ** washer and dryer and also elected to...

purchase a 24-month Repair
Service Agreement. Mrs. [redacted] signed her invoice acknowledging she received a
copy of the RSA brochure at the time of purchase and understood the coverage
associated with the covered products. We show Mrs. [redacted]’s washer and dryer was
delivered on 4/30/15; during delivery there was damage to the dryer. Mrs. [redacted]
was offered and accepted a 10% damage concession of $49.99 which was applied to
her account on 5/11/15.
We reviewed Mrs. [redacted]’s complaint
and found she contacted our service department on 7/31/15 stating her dryer is
making a loud noise and not drying clothes properly. A service appointment was
scheduled for 8/6/15; during inspection the technician found parts were needed
to complete repairs. Our records show we had the part available locally and
attempted to contact Mrs. [redacted] to scheduled repairs but were unsuccessful. We
contacted Mrs. [redacted] again on 8/8/15 and were able to schedule repairs on
8/12/15; however Mrs. [redacted] rescheduled for 8/15/15. During repairs the
technician found an additional part was needed that was not immediately
available. We show the part arrived on 8/18/15 and Mrs. [redacted] was scheduled to
install the new on 8/20/15. Per the service technician, the part was not
installed because Mrs. [redacted] re-scheduled her service appointment on four
separate occasions (8/20/15, 8/24/15,
8/26/15 and 8/29/15); therefore the part was returned and the service order
was completed. Mrs. [redacted] was advised to contact our service department when
she was available to complete repairs. Mrs. [redacted] later contacted us again on
9/11/15 regarding the same issue. Our service department re-ordered the part
needed from the prior service order which arrived on 9/15/15. Mrs. [redacted] was
contacted on 9/16/15 and 9/22/15 to scheduled repairs but was unsuccessful and
left a voice message. Mrs. [redacted] contact us on 9/23/15 and setup a service
appointment on 9/26/15. However; per the technician the service appointment was
again re-scheduled because Mrs. [redacted] stated she had to attend her nephew’s
football game and had training during the week. Mrs. [redacted] is currently
scheduled to complete repairs on 10/3/15 as requested.
At this time Mrs. [redacted]’s dryer does
not meet the qualifications for an exchange under the T&C’s of the
manufacturer’s warranty or RSA Plan purchased; we will continue with any
covered repairs. Mrs. [redacted] has not allowed us to repair her dryer in a timely
manner which has resulted in a service delay.
If we may be of further assistance, Mrs.
[redacted] may contact Customer Service at [redacted].
Kind regards,
Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments. Based on the serviceman’s report and photos taken after installation was completed, our furniture coordinator determined the furniture displays normal perception and is up to manufacture’s specification. As of 12/21/16; Mrs. [redacted]’s furniture is no longer covered under manufacturer’s warranty and no additional coverage was purchased to review further options. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 9/27/15, Mrs. [redacted] purchased a [redacted] 65” 4K [redacted] with a 49-month Repair Service Agreement w/Accidental Damage.  Mrs. [redacted] elected to have her TV delivered; however prior to her...

deliver being completed Mrs. [redacted] returned to her local Conn’s on 9/30/15 and cancelled her purchase.  Mrs. [redacted] was advised her down payment of $180.00 would be refunded within 7-14 business days.  After further review we found there was an error processing Mrs. [redacted]’s refund request which caused a delay.  As of10/22/15, Mrs. [redacted]’s refund check was mailed to her residence.  We attempted to contact Mrs. [redacted] on 10/23/15 regarding her complaint, but we were unsuccessful in our attempt.  We ask that Mrs. [redacted] allow 3-5 business days to her refund check.  We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process.                  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service at 1-877-358-1252.  Kind regards,  Jana [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  We researched Mrs. [redacted]’s complaint and found her issue has been addressed and resolved.  We show there was a scheduling conflict which delayed the process of picking up Mrs. [redacted]’s washer and dryer; however as of10/15/15 both units have been returned and a credit of $2,332.70 was processed to Mr. [redacted]’s Conn’s account.  We sincerely apologize for any inconvenience Mr. [redacted] & Mrs. [redacted] experienced during this process.       If we may be of further assistance, Mrs. [redacted] may contact our Customer Service at [redacted].Kind regards,Jana A[redacted]