Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  After researching Mrs. [redacted]’s complaint, we found that her issue has been addressed and resolved.  Our records show Mrs. [redacted] contacted us on12/15/16 regarding her bed rails; she indicated that the rails were...

broken.  A service call was scheduled; during the inspection the serviceman found the bed rail RSF side split beyond repair.    Therefore, an exchange request was submitted and approved on 1/09/17 under the Terms and Conditions of the manufacturer’s warranty.  We show Mrs. [redacted] has initiated her exchange and her new bed rails were delivered and received in good order on 1/13/17.  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 I provided my home number as part of the complaint [redacted].

Thank
you for the opportunity to respond to [redacted]’ complaint. Our records show on
8/8/15, Mrs. [redacted] purchased a Serta Initiative Firm king bed and elected to
purchase a 48-month FurnitureGard Plan. Mrs. [redacted]’ mattress was delivered
and signed acknowledging the item was...

received in good order on 8/11/15; no
damages were reported at the time of delivery. Per Mrs. [redacted]’ request, the
mattress was left in her hall wrapped in plastic due to remodeling. As listed
on the signed delivery ticket; “Please thoroughly inspect your merchandise
for damage. An exchange or price concession will not be authorized for damage
discovered after the delivery”.

We
researched Mrs. [redacted]’ complaint and found she contacted our delivery team on
8/22/15 stating that she just removed the plastic from the mattress and
noticed a large slice down the back of the unit but the plastic was unharmed.
Mrs. [redacted]’ information was forwarded to a manger for further review however;
we were unable to confirm when or how the damages occurred from the time of
delivery.  Therefore Mrs. [redacted] was
informed to contact our service department to schedule an appointment for
repairs. Mrs. [redacted] contacted our service department on 9/9/15 regarding the
tear in her mattress. A service appointment was scheduled for 9/11/15; the
serviceman was able to stitch the tear on the bottom of the mattress to
complete repairs.

Conn’s
has a No Return/Exchange on all mattresses however; Mrs. [redacted]’ mattress
qualified for Serta’s 120-day In-Home Comfort Guarantee. Mrs. [redacted] may visit
her nearest Conn’s location to take advantage of Serta’s 120-day In-Home
Comfort Guarantee.  We sincerely apologize
for the delay and experience Mrs. [redacted]’ had regarding this matter.

If we may be of further assistance, Mrs. [redacted] may contact us at
1-877-358-1252.


Kind regards,

Kathryn J[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  It has been over a month with them trying to resolve the issue.  Last week, Ashley a supervisor in the Kansas City area stated that it would be resolved that day and it still hasn't.  They have closed a complaint I made on their website and I had to reopen it.  Also Ashley stated someone else was going to call me from the offline department and NO call.  This is the worse company to do business with.  Every time you contact them, it's will be resolved that day orb5-6 days.  Now they are saying 10-14 days but they still call to collect money that is not due.
Regards,

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on2/19/17, Mrs. [redacted] purchased the [redacted] bedroom furniture which consists of seven pieces (headboard, footboard, rails, two-night stands, media chest and dresser). Mrs. [redacted] also purchased a [redacted] Queen...

mattress and box spring and received a free 32” [redacted] with her qualified purchased.   We researched Mrs. [redacted]’s complaint and found that her delivery was scheduled for 2/20/17; during the delivery, all items were accepted and signed as received in good order except for the headboard, footboard, and rails. We show Mrs. [redacted] called the delivery department later that day stating she noticed her media chest was also damaged. Mrs. [redacted] was informed that she signed her delivery ticket acknowledging the items were inspected and received in good order. Therefore, we could not process an exchange on the chest. Our records show we have attempted to re-delivery Mrs. [redacted]’s bed on four separate occasions, however; each time she has refused delivery because she is not satisfied with the way the unit is manufactured.   We attempted to contact Mrs. [redacted] on3/7/17to discuss her concerns but were unsuccessful. In attempts to resolve this matter, Conn’s is willing to cancel the undelivered items and allow Mrs. [redacted] to return the two-night stands, media chest, dresser and the 32” TV. Mrs. [redacted] will need to visit her nearest Conn’s location to process the return sign a new contract and schedule delivery.   If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.       Kind regards,       Kathryn J[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns Ms. [redacted] has regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is...

located on Ms. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Ms. [redacted] stated in her complaint that: She paid her account balance in full but the account has not closed; and   she would like her account closed and corrections to her credit report.   Our investigation reveals that: we have located Ms. [redacted]’s missing payment; and we are in the process of posting the payment to Ms. [redacted]’s account, closing the account and removing the delinquent credit marks. According to our records, Ms. [redacted] signed a 36-month retail installment contract on July 30, 2017.  Ms. [redacted] mailed her final payment; however, the payment did not include the account number.  We have located the missing payment and we are in the process of applying the payment to Ms. [redacted]’s account.  Once the payment posts, any delinquent credit marks assessed on the account due to the missing payment will be reversed. We ask that Ms. [redacted] please allow the credit bureaus 30-60 days to update their records. Conn’s values Ms. [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 11/25/16, Mr. [redacted] purchased a [redacted] notebook with a 25-month Repair Service Agreement w/ACCIDENTAL DAMAGE.  Mr. [redacted] received a copy of Conn’s Return & Exchange...

Policy at the time of purchase; he also signed his invoice acknowledging that he received a copy of the RSA & ACCIDENTAL DAMAGE brochure and that he understood the coverage associated with the covered product.  Mr. [redacted]’s elected to pick up his notebook from his local Conn’s in Houston, TX #071. We researched Mr. [redacted]’s complaint and found that he contacted us on12/30/16, stating that the notebook screen was cracked.  After reviewing Mr. [redacted]’s service history and based on the physical damage that was reported; an exchange request was submitted and approved on 1/04/17 under the Accidental Damage Terms and Conditions.  Mr. [redacted] was approved for an even exchange; the model he originally purchased (NV17S066NR) is still available. At this time we are unable to honor Mr. [redacted]’s request to credit his account.  We currently have a replacement model in stock and available for pick up.  As mentioned in the Terms and Conditions of Mr. [redacted]’s RSA & ACCIDENTAL DAMAGE: No. (9) Limit of Liability:FWSC’slimit of liability is the replacement value of the covered product, which shall be the cost of replacing the covered product with a product of equal or similar features and functionality, not to exceed the original purchase price of the covered product.    ·         FWSC will provide a replacement product with equal or similar features and functionality, up to the original purchase price of the covered product if a replacement product is available. To ensure transparency, this information can also be found on Conn’s website at http://www.conns.com/rsa-tc.    If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana A[redacted]

Thank you for the opportunity to response to Mrs. [redacted]'s additional comments.  We researched Mrs. [redacted] complaint and found color loss or discoloration at the headrest area.  This is a concern that is typically not covered by the terms and conditions of the manufacturer warranty or Furnituregard; however we have submitted the part order to the manufacturer as an attempt to repair it under warranty as a good will gesture.  Based on the time frame for the material to arrive; Conn’s agreed to exchange Mrs. [redacted] right recliner model [redacted].  We contacted Mr. [redacted] on 8/24/15 and he has been informed to visit his nearest Conn’s location to schedule delivery.    If we may be of further assistance, Mrs. [redacted] may contact our Customer Service department at [redacted]. Kind regards,  Jana A[redacted]

Thank you for the opportunity to respond to Mrs. P[redacted]
additional comments.  Mrs. P[redacted] has been contacted by Conn’s regarding
her mattress.  Although we were unable to
validate the log number she provided Conn’s agreed to honor her request as a
goodwill gesture.
 
If we may be of further
assistance, Mrs. P[redacted] may contact our Customer Service Department at 1-877-358-1252.
 
Kind regards,
 
Kathryn J[redacted]

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding his Conn's accounts.  Mr. [redacted] has not received negative credit marks on any other account other than account [redacted].  He received one negative credit mark on account [redacted] and as stated in our previous response, we have removed that credit mark as a [redacted] gesture.  Mr. [redacted] will need to allow time for the credit bureaus to update the information they have on file.  We ask that he allow 30-60 days for the credit bureaus to update their information.  Again, we value Mr. [redacted] as a customer and apologize for any inconvenience he has experienced due to this matter.   Thank you, Cheryle [redacted]

Thank you for
the opportunity to respond to [redacted] concerns regarding telephone calls
he has received.  [redacted] stated he
submitted an application online and he received several calls from the sales
associates in the store. 
 
We have placed
a cease and...

desist on the telephone numbers [redacted] provided on his credit
application and noted the application as do not call.  We value [redacted] as a potential customer and sincerely apologize for any inconvenience
he has experienced due to this matter.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Ms. [redacted]'s additional comments. Since our previous response, we show the technician returned to Ms. [redacted]'s residence on 6/28/17 and replaced the main board and motor to complete repairs. Ms. [redacted] contacted our service department again on 7/6/17 stating the dryer is not spinning and smoking. We attempted to contact Ms. [redacted] to schedule an appointment on 7/7/17, 7/8/17 and 7/10/17 but were unsuccessful. Due to no response, Ms. [redacted]'s service order was cancelled. We show Ms. [redacted] called back in on 7/12/17 and was scheduled for 7/19/17. During the inspection the technician found parts were needed for repairs. Our records show the parts are scheduled to arrive on7/25/17. Once we receive the parts, Ms. [redacted] will be contacted to schedule installation. Again, at this time Ms. [redacted]'s dryer does not meet the qualification for exchange and no credit is due.

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he paid more than he was supposed to pay on the account and he would like a refund.   According to our records, Mr. [redacted] signed a 32-month retail installment...

contract on December 29, 2015.  That contract included our 12-month no-interest financing promotion (“cash-option”).  The total “cash-option” price was $6806.09.  This amount included $6406.03 for the product and $399.36 for property insurance.  Mr. [redacted] paid a total of $3806.09 and his account closed on December 21, 2016.    Conn’s respectfully disagrees that the account was overpaid as Mr. [redacted] paid the total “cash-option” price of $6806.09.  We have included a copy of his payment history for his records.   Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’ concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr. [redacted] has stated in the complaint: 1)       He has contacted us for repairs on his refrigerator, but the unit has not been repaired promptly; 2)       He was told that an immediate exchange would be offered if the product is defective.   Our investigation reveals that: 1)    The compressor that was ordered to repair Mr. [redacted]’ refrigerator was on back order. 2)    The Repair Service Agreement purchased by Mr. [redacted] is a service warranty and not a replacement guarantee.   Our records show on 1/2/15, Mr. [redacted] purchased an ** side-by-side refrigerator and elected to purchase a 48-month Repair Service Agreement Plan.   We researched Mr. [redacted]’ service history and found that he has contacted us twice for repairs on his refrigerator. We received Mr. [redacted] last service call on 6/22/17 stating his refrigerator was not cooling, freezing or making ice. A service appointment was scheduled for 6/24/17. During the inspection, the technician found a new drier ASM and compressor was needed. We show the drier ASM arrived on 7/1/17 however; the compressor was on backorder with the manufacturer. We submitted an exchange request to the manufacturer due to the part delay. Based on the manufacturer, we were advised that they reached a agreement with Mr. [redacted] regarding his concerns.   Our records show on 7/28/17 Mr. [redacted] returned and purchased a Samsung side-by-side refrigerator which was delivered and received in good order on 7/29/17. We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the service delay.   Conn’s value Mr. [redacted] as a customer and appreciates him for bringing this matter to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments. We responded to Mrs. [redacted]’s concern through the Revdex.com on 1/12/16, 1/25/16,2/4/16 and 2/16/16 notifying her on each occasion that her washer was approved for an exchange on 1/5/16. Mrs. [redacted] was also made aware that she was approved for a credit up to the original amount paid of $599.99 and had the option to use the credit towards the same model or reselect a different model. In Mrs. [redacted]’s last response she stated she wanted to keep the same model originally purchased therefore we scheduled her delivery for 2/27/16 to receive a new washer. However; during the pre-call Mrs. [redacted] informed Conn’s delivery team that she was not available for delivery therefore her delivery was been re-scheduled for 3/6/16.   Also, our records show that our Customer Relations Officer has attempted to contact Mrs. [redacted] on several occasions but was unsuccessful and left her direct contact information to address her concerns. We apologize for any inconvenience Mrs. [redacted] experienced during this process. If we may be of further assistance, Mr. [redacted] may contact Customer Service at1-877-358-1252. Kind regards, Dyeisha W[redacted]

Thank you for the opportunity to respond to Ms. [redacted] complaint.  Our records indicate that on 1/22/15 Ms. [redacted] purchased a [redacted] Initiative Firm King and two King Twin Xl Box springs, each with a 48- month FurnitureGard Repair Service agreement.  She also received a copy of the...

Return and Exchange Policy at the time of purchase.  Our Return and Exchange Policy states: No returns or exchanges on furniture.  If your product fails while under manufacturer’s warranty or Conn’s FurnitureGard Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties.  Ms. [redacted] also signed her invoice acknowledging that she received a copy of the Return and Exchange policy. On 1/23/15 Ms. [redacted]’s furniture was delivered as promised. 1.       After reviewing Ms. [redacted] complaint, we show that on Ms. [redacted] contacted us on 3/1/17 stating that her mattress was sinking in the middle. A service call was scheduled for 3/8/17. Our service report and photo's indicates multiple stains throughout the mattress and only a 1/2 inch body indention. Unfortunately, body impressions less than 1.5 inches are not covered. As outlined the [redacted] warranty terms and conditions, warranty coverage may be denied if the sleep set exhibits stains or soiling of unknown origin. Allowing water or other liquids to penetrate the mattress may damage the layers of upholstery, which voids the warranty. At this time we will not be able to honor Ms. [redacted]’s request due to the damages not being covered.  If we may be of further assistance, Ms. [redacted] may contact our Customer Service Department at1-877-358-1252.  Kind regards, Kristal [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] complaint. After further researching Mrs. [redacted] complaint we found there was a sales error regarding the dryer she received. We confirmed with the store manager that Mrs. [redacted] dropped both the washer and dryer at the store location...

in good order. Due to the error, Conn’s has agreed to return both units and process the credit to her account. Our records show as of 8/18/16, a credit of $1223.17 (both units and warranty) has been applied to Mrs. [redacted] account We appreciate Mrs. [redacted] for bringing this matter to our attention and we sincerely apologize for any inconvenience she experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]Customer Relations

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 7/02/15, Mrs. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan. We researched Mrs. [redacted]’s service history and found that she has...

contacted us on eight separate occasions for service on her washer;8/18/16- Technician adjusted door to complete repair; no parts were required·         8/25/16- No problem found with unit·         9/03/16- No problem found with unit·         9/29/16- Service order was cancelled due to no response·         12/12/16- No problem found with unit·         12/27/16- No problem found with unit·         12/31/16- Technician replace senor; unit tested ok·         3/01/17- No problem found with unit We show Mrs. [redacted] currently has an appointment schedule for 3/29/17 to have a technician re-assess her washer. Once the technician inspects the unit we can determine what further actions are required. At this time Mrs. [redacted]’s washer does not meet the qualification for an exchange; we have only replaced parts once on the unit. However; we will continue with any covered repairs as listed under the Terms and Conditions. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 Again I will say, no one informed me that the money would be credited to my account, when I choose to receive the refund. I  was led to believe that I  would receive a $429 refund in the mail. I called Conn's several times inquiring about the refund. At no time did anyone inform me that the refund would be credited to my account. I became aware of this after it was done. Even then a female representative said she was working to get the rest of my money refunded to me. I chose not to add $100 to my account for a newer [redacted]. That was my choice. Conn's then tried to bully me into getting a Tv or appliance that I  really didn't need. When I choose not to accept any of those things, they referred me over to the coporate office. I told the guy the situation and he said to me that it was no problem because I qualified for a full refund. He said nothing about that refund being credited to my account. Nor did the other three persons whom I talked to throughout this ordeal.Conn's does not do honest business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11007842, and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  My complaint was not with the bank who supplied the  credit, nor with the interest they have assigned to me, as I do appreciate the lower rate they gave me. My complaint is with the Conn's store sales person, himself. I was told by this sales representative that I would receive zero % if I opened an account to make my purchase. I was never told that I did not qualify for the zero % before he had the contract printed out. It is true, I'm sure, that the current percentage rate was disclosed in the contract, however though everyone should read through anything they sign, I admit I did not. I, however, signed the contract thinking I was getting the zero % I was quoted before I went so far as to open an account in the first place. Had I realized or known the change that was made, and I am saying was not discussed before my account was opened, my husband was have merely added it to his account. So as you can understand, my complaint was not with the creditor, but with the store itself.









Read More Customer Complaints:

446
447
448
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});