Alan J. Slobodnik, M.S.W.

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding collection calls
he has received. 
 
We have found
that Mr. [redacted]’s telephone number was linked to a Conn’s account in
error.  We have placed a cease and desist
on the telephone number...

provided by Mr. [redacted].  We ask that Mr. [redacted] please allow up to 24
hours for the cease and desist to update.
 
If Mr. [redacted]
receives any additional calls after the 24 hours, we ask that he contact us
directly so we may address the matter further.
 
We appreciate
Mr. [redacted] for bringing his concerns to our attention and sincerely apologize
for any inconvenience he has experienced due to this matter. Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ additional comments. We have attached a copy of Mrs. [redacted] loan ledger which shows a credit of $566.20 posted to her account on 9/29/16 and a credit of $379.99 which was posted to her account on 9/30/16.   If we may be of further assistance, Mrs. [redacted] may contact us at 1-877-765-1513.     Kind regards,   Dyeisha W[redacted] Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
If they truly looked at the unit in the store, they would no that the piece is actually 5 pieces, not three.   And the sectional at the store has all 5 pieces connected and the two end pieces still slant to the outside.   Please see the attached picture.  Adding the additional piece (s) will not solve the problem.  If they are not willing to exchange our piece for a different piece we will have no other option than to hire an attorney.  All we want is a sofa we can sit on.  
Regards,
  [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] additional comments. After further review we show a work order was created on 2/8/17 to have a technician assess Mrs. [redacted]’s washer at no additional cost. However; we show there was a system error when creating the service request which has caused a delay scheduling the appointment. We attempted to contact Mrs. [redacted] on 3/7/17 to schedule an appointment but were unsuccessful and left a voice message to return our call. Mrs. [redacted] is currently scheduled for the first available date of 3/13/17; once the technician assess the unit we can determine what further actions are required. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the service delay. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha Williams

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I called the same day and spoke with a gentleman by the name of Warren [redacted] about the refrigerator issue and the set up. He then told me he would call me back and is getting in contact with someone to have this resolved. He never called me back. I had to call back when I realized my rug was not delivered he than put me on hold and told me that his manager by the name of dawn told him she would have to request for the ticket to be opened and in 24 hours I could come get the rug. So 48 hours latter I tried to get the rug and was told it was still not opened and they were still waiting for it to be opened. A WEEK passed by and it was still not opened I called an 800 number to be told they didn't even try to open it yet and they would do it. I told the lady I spoke with I just want it cancelled and I will get a rug somewhere else. Also when speaking with warren about the fridge I asked about the set up and he said he thought it was easy enough to do on our own so we were not offered the set up fee. HE MADE THE CHOICE ON HIS OWN. HE APOLOGIZED FOR THAT AND THAT IS FINE. BUT WHEN YOUR EMPLOYEE TELLS A CUSTOMER THEY NEED TO FILE A COMPLAINT WITH Revdex.com AND [redacted] requesting money back FOR THE WAY THEY WERE TREATED AND PROCEEDS TO SAY HE IS RESIGNING BECAUSE HE IS ASHAMED you should know you did wrong! Needless to say, I did call and report my issues as well as checked for a week about my rug and was told by an EMPLOYEE I was treated worse than anyone they have seen and I need to request my money back. and they were resigning there is a HUGE PROBLEM with how Conns does business.  I can also get my job to pull the recorded phone calls if I need to go that far. I can take this further than just Revdex.com no problem if needed (perks of being family to a news producer) 
Regards,
[redacted]

Thank you for the opportunity to respond to Mrs.
[redacted] concerns regarding her accounts.  Mrs. [redacted]
stated she was offered gift cards by the sales associate in the store as well as
a price match. 
 
According to our records, Mrs. [redacted] signed a 30-month
retail...

installment contract on April 18, 2015 and a 32-month retail installment contract on
April 19,
2015. 
Although Mrs. [redacted] credit did not qualify for
the 24-month no-interest financing promotion, both of these signed contracts
qualified for our 12-month no-interest financing promotion. 
 
Conn’s does not offer gift card incentives to our
customers for referrals or for survey results.  These
concerns are being addressed with members of management as well as with the
store associates. 
 
We value Mrs. [redacted] as a customer and sincerely
apologize for any inconvenience she has experienced due to this
matter.  We are sending her a $25 Conns gift card due to the
misunderstanding.  Thank you,Cheryle S[redacted]

Roman","serif";mso-fareast-font-family:"Times New Roman"">Thank you for the opportunity to respond to Mrs.
[redacted]’s complaint.  Our records show on 3/14/15, Mrs. [redacted] purchased a [redacted] ([redacted])
reclining sofa and recliner with a 48-month Furnituregard Plan on both
units.  Mrs. [redacted]’s signed invoice indicates at the time of purchase
she acknowledged she was provided a copy of the Furnituregard Plan and that
she understood the coverage associated with the product.  Mrs.
[redacted] elected to have her sofa and loveseat delivered; which was
completed on 3/15/15. 

We
researched Mrs. [redacted]’s complaint and found she contacted us on 11/14/15 regarding her sofa; stating one side of the unit would
not go down.  A service call was scheduled for 11/19/15, during the inspection the serviceman found the mechanism
bending on the right side recliner which caused the recliner to stay
opened.  The serviceman also notated the unit had some scuffs and
fading on all three cushions.  Mrs. [redacted] was contacted on 11/24/15 and advised we were able to repair the mechanism;
however the fading the serviceman reported is considered normal wear and
tear and is not covered under the Terms & Conditions of the
manufacturer warranty or the Furnituregard Plan purchased.  The
serviceman ordered the parts needed and the parts became available on 12/04/15; Mrs. [redacted] was scheduled for service on 12/10/15.  Mrs. [redacted] was later contacted and informed
due to scheduling conflict her appointment was rescheduled for
12/16/15.  We have confirmed the
technician has replaced the mechanism and the recliner is working up to
specifications. 

If
we may be of further assistance, Mrs. [redacted] may contact our Customer
Service department at1-877-358-1252.












Kind regards,


Jana A[redacted]










Read More Customer Complaints:

447
448
449
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on8/24/16, Mrs. [redacted] purchased a [redacted] high-efficiency top-load washer and top-load electric dryer with a 24-month Repair Service Agreement on both units.   Mrs. [redacted] was provided a copy of...

Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.  Mrs. [redacted] elected to have his washer and dryer delivered; which was completed on8/26/16.    After researching Mrs. [redacted]’s complaint we were unable to find a service call or service order or on file for Mrs. [redacted].  If service is needed Mrs. [redacted] may contact our service department at1-855-266-6349to schedule an appointment.  Once the unit(s) is assessed and we receive the technician’s service report we will be able to determine what further action is needed.  Therefore, at this time we are unable to honor Mrs. [redacted]’s request to return or exchange her appliances.    Please note Mrs. [redacted]’s 30-day time to return or exchange her washer and dryer with the required 15% restocking fee expired on9/26/16.   If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at1-877-358-1252   Kind regards,     Jana A[redacted]

Thank you for the opportunity to respond to Ms. Lipford’s concerns regarding accounts [redacted]7431 and [redacted]4132.  Ms. Lipford stated she thought her accounts were combined.  She would like the accounts combined and her monthly payment lowered.   According to our records, Ms. Lipford...

signed a 34-month retail installment contract on November 25, 2016. That contract created account [redacted]7431 and qualified for our 12-month no-interest financing promotion (“cash-option”).  On February 26, 2017, Ms. Lipford signed a 36-month retail installment contract. That contract created account [redacted]7432.   Due to the contract terms being different on each account and account [redacted]7431 being an active “cash-option” account, we are unable to honor her request to combine the accounts at this time. We have included copies of Ms. Lipford’s signed retail installment contracts for her records.      Conn’s values Ms. Lipford as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 1/15/16, Mrs. [redacted] purchased a ** gas range that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased through Conn’s.  Mrs. [redacted] was provided a copy of...

Conn’s Return & Exchange Policy which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.    Mrs. [redacted] elected to have her range delivered; which was completed on 1/18/16.  We researched Mr. [redacted]’s complaint and found the day of delivery; she contacted the store regarding the range.  Mrs. [redacted] stated when she visited the store on 1/15/16 the range was on the showroom floor with a griddle accessory.  We cannot confirm a griddle was on the displayed model.  However, this can occur by sales representatives and or customers during presentation.  At this time the manufacturer has been contacted to determine combatable and availability; LG has confirmed that model [redacted] does not include a griddle component and is not combatable.  If she requires additional information regarding her product she may visithttp://www.lg.com/us/cooking-appliances/lg-[redacted]-gas-range.  We attempted to contact Mrs. [redacted] on 3/11/16 to discuss her concerns, but we were unsuccessful.  At this time Conn’s willing to offer Mrs. [redacted] one of two options (1) 20% discount for the cost of the range which is $749.99 ($150.00) (2) Exchange her range and waive the 15% restocking fee.  If Mrs. [redacted] agrees to exchange her range; she will be given a credit of $749.99 to reselect.  If the range she chooses is more expensive; Mrs. [redacted] is responsible for the difference.      If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252. Kind regards,  Jana [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you Revdex.com for fixing this problem. Since they are willing to close this account fix my credit and leave me with a 0 balance I except this. Thank you also Conn's Relation dept.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns Mrs. [redacted] has regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is...

located on Mrs. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.   Mrs. [redacted] stated in her complaint that: she faxed her driver’s license and social security card as verification of her name change; and she would like the last name updated on the account. Our investigation reveals that: Mrs. [redacted] faxed over proof of her name change; and Conn’s is in the process of making the corrections. According to our records, Mrs. [redacted] faxed her driver’s license and social security card on January 19, 2018 as verification of her last name changing.  Conn’s is in the process of updating the last name on Ms. [redacted]’s account. Please note this may take one to two billing cycles to complete.  Conns values Mrs. [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
My credit is monitored daily by [redacted] and properly shows that an account was opened with Conn's in May 2015. On June 4th and June 5th 2015 Conn's properly reported information on my new account to [redacted] and [redacted].
However a separate and new inquiry was placed on my credit on June 15, 2015 without my knowledge or authorization. I have confirmed this unauthorized inquiry with [redacted] and have been made aware that it, along with future unauthorized inquiries by Conn's Corp will negatively impact my credit score. This specific inquiry, dated July 15, 2015 needs to be removed immediately and all future unauthorized inquiries must cease.
Regards,

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted]7331.  Ms. [redacted] stated she paid
her account balance in full; however, her account remained opened. 
According to
our records, Ms. [redacted] made a payment of $1340.41 on her account...

on December
22, 2014; however, insurance had accrued on the account causing the payoff amount
to increase. 
As a goodwill
gesture, we have reinstated the “cash-option” and closed the account.  We have attached a copy of Ms. [redacted]’s
payment history as record that the account has a zero balance.  Ms. [redacted] will receive a close-out letter
in the mail within 30-business days of the account closing.
We value Ms.
[redacted] as a customer and sincerely apologize for any inconvenience she may
have experienced due to this matter.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he would like a price match on his television, the insurance removed from his account and his “cash=option” reinstated.    According to our records, Mr. [redacted] signed...

a 32-month retail installment contract on January 9, 2016.  That contract included our 12-month no-interest financing promotion (“cash-option”).  Per the terms of the “cash-option,”  the “cash-option is void if the required monthly payment is not paid within 10 days of each month’s due date or the unpaid portion of the Total Cash Option is not paid within 10 days of the expiration date of January 9, 2017.  Mr. [redacted]’s total “cash-option” price was $6600.54.  This amount included $6565.98 for the merchandise and $34.56 for property insurance.  Mr. [redacted] paid a total of $6231.59 on the account on or before the “cash-option” expiration date.  Since the “cash-option” terms were not met, the original terms and conditions found in the retail installment contract replaced the “cash-option” addendum.  We have included a copy of Mr. [redacted]’s payment history and signed “cash-option” addendum for his records.    Mr. [redacted] also stated he was charged an additional $200.00 for property insurance.  The total amount charged for property insurance was $92.10.  Due to this being a secured retail installment contract, the merchandise must be insured with property insurance, either purchased through Conn's or provided by the customer under their own homeowner's or renter's policy until the contract is paid in full. In the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit if presented within 30 days of the purchase date or prorated if after this time as long as the declaration pages shows coverage from the date of purchase to the present date. Our records do not indicate that we have received proof of insurance from Mr. [redacted].  He may fax a copy of his homeowner’s or renter's insurance declaration page to our insurance department at 855-593-5465. We ask that Mr. [redacted] please note his account number on the fax for faster processing.   Additionally, Mr. [redacted] stated he inquired about a price match on his television and it was denied.  Our records indicate that the television Mr. [redacted] purchased went on clearance.  Our Low Price Guarantee excludes clearance offers.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank you for the opportunity to respond to Mr. [redacted] complaint.  We researched Mr. [redacted] complaint and found his issue has been addressed and resolved.  Mr. [redacted] complaint was escalated to upper management; on8/20/15 an exchange to replace his washer was approved.  He was...

issued a credit up to the original amount paid which was $499.99 to reselect a new washer.  On 8/21/15, Mr. [redacted] initiated his exchange he selected a [redacted] high-efficiency washer model ([redacted]) with a new 48-month Repair Service Agreement.  Mr. [redacted] new washer was delivered and received in good order on 8/22/15.  Again, we sincerely apologize to Mr. [redacted] for any inconvenience he experienced during this process.                                    ...⇄ we may be of further assistance, Mr. [redacted] may contact our Customer Service department at [redacted].Kind regards,Jana [redacted]Customer Relations

I have attached the contract and the invoice and the [redacted] Manufacturer's warranty.PLease do not hesitate to contact me with any questions via Phone at [redacted] or  [redacted], or via email.

Thank you
for the opportunity to respond to Mrs. [redacted]’s compliant. Our records show on
4/28/15, Mrs. [redacted] purchased a [redacted] washer with a 1-year limited
manufacturer’s warranty.
 
After
reviewing Mrs. [redacted]’s service needs, Conn’s has agreed to issue an exchange
on her washer....

Mrs. [redacted] will be contacted by our Conn’s delivery team to
schedule a date to receive her new washer. We sincerely apologize for any
inconvenience Mrs. [redacted] experienced during this process.
 
If we may
be of further assistance, Mrs. [redacted] may contact our Customer Service
department at [redacted].Kind regards,[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’
...

complaint.  Our records show on 12/11/15,
Mrs. [redacted] purchased a ** dishwasher that came with a limited 1-year
manufacturer warranty.  We confirmed Mrs. [redacted]’ dishwasher was
purchased as a floor model sold as is at a discounted price of
$197.00.   Mrs. [redacted] elected to pick up her dishwasher from
our [redacted] location store #[redacted]. 
 
We researched Mrs. [redacted]’ complaint and found she contacted
us on 12/14/15;
stating the unit was not completing cycles.  A service call was
scheduled; during the inspection the technician parts needed to be
replaced.  The technician ordered the parts and once the parts were
available; we attempted to contact Mrs. [redacted] to schedule an appointment
to install the new parts.  Our records show we attempted to contact
Mrs. [redacted] on 12/20/15at 10:42am, but we were unsuccessful and
we left a voicemail for Mrs. [redacted] to return our call.  On 12/23/15, 12/24/15, 12/26/15and 12/28/15, we
attempted to contact Mrs. [redacted] again to schedule an appointment, but
again we were unsuccessful and we were unable to leave a message due to
Mrs. [redacted]’ voicemail was full.  Due to no response and not hearing
from Mrs. [redacted] her service order was cancelled on 12/28/15. 
 
Although, we are unable to honor Mrs. [redacted]’ request to
return her dishwasher; Conn’s is willing to continue with repairs. 
Mrs. [redacted] may contact our service department at 1-855-266-6349to schedule an appointment that is
convenient for her.
 
If we may be of further assistance, Mrs. [redacted] may contact
our Customer Service department at 1-877-358-1252.




 







Kind
regards,
 
Jana
A[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on8/29/16, Mr. [redacted] purchased the [redacted] living room furniture which consist of two pieces (sofa and loveseat) which comes with a 1-rear limited manufacturer’s warranty; no additional coverage was...

purchased with Conn’s. We researched Mr. [redacted]’s complaint and found that his delivery was scheduled and signed acknowledging the items were received in good order on8/31/16. Our records show Mr. [redacted] contacted the delivery department on9/4/16stating the loveseat cushions are not leveled. The delivery team returned to Mr. [redacted]’s residence on9/5/16to assess the unit. During the inspection the delivery team reported the frame was crooked and submitted a request for an exchange. Conn’s agreed to exchange the loveseat and Mr. [redacted] was re-scheduled for delivery for9/13/16however; upon delivery the new unit was damaged. There was a delay re-scheduling Mr. [redacted]’s delivery due to the unit being damaged during transit. We show Mr. [redacted]’s new loveseat was delivered and received in good order on9/27/16. We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the delay. If we may be of further assistance, Mr. [redacted] may contact us at1-866-765-1513. Kind regards, Dyeisha W[redacted]