Alan J. Slobodnik, M.S.W.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] and [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information...

is located on Mr. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Mr. [redacted] stated in his complaint that: He purchased merchandise on two different contracts; he received notification that his account was past due; he made his payments the accounts were not past due; he did not request a cease communications on the accounts; he did not request his payment due date be changed; and he would like late fees refunded. Our investigation reveals that: Mr. [redacted] purchased merchandise on two separate accounts; he received notification that his account was past due; Mr. [redacted] was mailing in one form of payment for both accounts; we have included a copy of Mr. [redacted]’s request to cease communications on the telephone numbers associated with his accounts; Mr. [redacted]’s payment date was advanced to prevent collection efforts while we corrected his accounts; and the late fees have been reversed. According to our records, Mr. [redacted] signed a 36-month promissory note and security agreement on December 20, 2016. That agreement created account [redacted] and includes our 18-month no-interest financing promotion (“cash-option”). He agreed to have the minimum monthly payment of $102.08 due on the 21st of each month.    Mr. [redacted] signed a second 36-month promissory note and security agreement on December 20, 2016. That agreement created account [redacted] and also included our 18-month “cash-option.” He agreed to have the minimum monthly payment of $146.97 due on the 21st of each month.     Mr. [redacted] was mailing in one form of payment for both accounts.  Our system does not recognize one form of payment for multiple accounts.  Conn’s moved the appropriate funds from account [redacted] to account [redacted].  On April 8, 2017, we advanced Mr. [redacted]’s due date on account [redacted] to the 1st of each month in an effort to prevent collection efforts while we corrected the payments.    On June 6, 2016, Mr. [redacted] requested a cease communications on his accounts. That request transferred to his new accounts when they were opened.    Conn’s has reversed the late fees assessed on account [redacted] due to the payment posting issue.  In order to prevent this issue from occurring again, we would ask that Mr. [redacted] send in two separate forms of payments for the accounts.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention. Tell us why here...

Thank you for the opportunity to respond to Mr. [redacted]’ concerns regarding accounts [redacted]4630 and [redacted]4631.  Mr. [redacted] stated the store ordered the wrong bed.  HE went to a different store location to get the new bed but it was put on a separate account.  He would like his interest...

rate reduced and his accounts combined.    According to our records, Mr. [redacted] signed a 32-month retail installment contract on December 23, 2015. That contract created account [redacted]4630 and included our 12-month no-interest financing promotion (“cash-option”).  On January 2, 2016, Mr. [redacted] signed a 30-month retail installment contract. That contract created account [redacted]4631 and also included our 12-month “cash-option.”  Due to the contracts being different terms and both contracts having the “cash-option,” they are unable to be combined.    On January 8, 2016, Mr. [redacted] received an invoice credit on account [redacted]4630 in the amount of $1190.74.  This credit included the $919.99 for the mattress and any applicable taxes.  Although we are unable to combine Mr. [redacted] accounts at this time, we are in the process of completing an interest recalculation on account [redacted]4630 due to the returned product.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank you for the opportunity to respond to [redacted]
complaint regarding a purchase made under the name [redacted].  Our
records show on 
Roman";color:darkblue">11/22/14, [redacted] purchased a United Furniture
([redacted]) furniture set which consisted of two pieces (right front sofa and
left front sofa) with a 48-month Furnituregard Plan on both pieces.  [redacted] signed invoice indicates at the time of purchase he acknowledged he
was provided a copy of the Furnituregard Plan brochure and that he understood
the coverage associated with the product(s).  [redacted] elected to have
his furniture delivered; we show [redacted] signed his delivery ticket
acknowledging his furniture was delivered and received on 11/23/14 in good order.  [redacted]'s signature on his
delivery ticket acknowledges he thoroughly inspected his merchandise
for damages for an exchange or price concession would not be authorized for
damage discovered after the delivery. 
 
After researching [redacted] complaint we found [redacted]
contacted our service department on 12/16/14 (23-days) after
delivery was complete; stating the left sofa corner was ripped.  A service
call was scheduled for 1/03/15; during the inspection the serviceman found the
sofa had a tear on the top left facing corner and found some staples under the
front sticking out.  The serviceman removed the staples; however he was
not able to repair the tear.  After reviewing the pictures which are
included in our response we found the reported damage is noticeable and would have
been found at the time of delivery.  The damages
shown appear to be the result of a possible collision with another object. [redacted] was contacted on 1/15/15 and was informed the reported damages
discovered (the tearing of the material) was not covered under the Terms and
Conditions of the Furnituregard Plan.  Please see SECTION (15) WHAT IS NOT
COVERED: Letter (*) and Letter (*).
 
As of 5/29/15, we do not show where [redacted] has
contacted our service department regarding any further repairs on their
furniture.  At this time we are unable to honor [redacted] request to
exchange her furniture.
 
If we may be of further
assistance, [redacted] may contact our Customer Service Department at [redacted].
 
 
Kind regards,
 
 
Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 4/27/16, Mrs. [redacted] purchased a [redacted] washer and elected to buy a 24-month Repair Service Agreement Plan. Mrs. [redacted] machine was delivered and received in good order on 4/28/16. We...

show Mrs. [redacted] contacted our delivery department later the same day stating the unit stop working during mid cycle. Conn’s approved an even exchange, and a new washer was delivered and signed acknowledging the item was received in good order on 4/30/16. We researched Mrs. [redacted] complaint and found that she contacted our service department on 11/18/16 stating a technician just left her home and informed her that the drums needed to be replaced. Mrs. [redacted] was told that we did not currently have a service order regarding any repairs for her unit. Conn’s service representative was able to verify that Mrs. [redacted] contacted the manufacturer for repair and they sent their service technician out to assess her repair needs. Mrs. [redacted] was educated that she would need to contact the manufacturer for further assistance or she could schedule an appointment to have a Conn’s technician re-assess the unit. Our records show on 11/28/16, Mrs. [redacted], scheduled a service appointment through Conn’s Service Request Center online. Mrs. [redacted] has been contacted a made aware that she is scheduled for the first available date on 12/7/16. Once the technician assesses the unit, we can determine what further actions may be required. Although we are unable to honor Mrs. [redacted] request; we will continue with any covered repair needs. If we may be of further assistance, Mrs. [redacted]  may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Thank you for
the opportunity to respond to [redacted] concerns regarding account
[redacted].  [redacted] stated he paid his
account balance in full; however, his account did not close.
 
According to
our records, [redacted] signed a 24-month retail installment contract on...

June
4, 2014.  That contract included our
property insurance. Due to this being a secured retail installment contract,
the merchandise must be insured until the account is paid in full. In the event
the customer has an alternative insurance policy, they are able to send that
policy in to our insurance department to receive full credit as long as the
declaration page shows coverage from the date of purchase to the present date.
 
On July 16, 2014, [redacted] paid
the invoice balance of $1298.97; however, he did not pay the amount owed for
the property insurance.  This caused [redacted] account to remain opened. 
 
As a gesture of goodwill, we have
agreed to honor the amount paid and close the account.  We have also submitted a request to the
credit bureaus to remove the credit mark assessed on the account.  We ask that [redacted] please allow 7-10
business days for the account to update and reflect a closed status.  We also ask that [redacted] please allow the
credit bureaus 30-60 days to update their files. 
 
Conn’s values [redacted] as a
customer and sincerely apologizes for any inconvenience he may have experienced
due to this matter.  Thank you,Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding a Conn’s account.    We are unable to locate a Conn’s account with the information provided.  We ask that Mr. [redacted] please provide an account number or a telephone number that is associated with the...

account in question so we may research his concerns further.    Conn’s appreciates Mr. [redacted] for bringing his concerns to our attention.     Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. We researched Mr. [redacted]’s complaint and found on 8/20/11, he purchased a Black [redacted] Side-by-Side refrigerator and elected to purchase a 24-month Repair Service agreement Plan. While still covered under Conn’s RSA, our...

records show on 8/14/12 Mr. [redacted] was approved for an exchange and re-selected a [redacted] Stainless Steel Side-by-side refrigerator which was delivered in good order on 8/17/12. The RSA Plan coverage did transfer to his new unit and continued until the expiration date of 8/23/13. We have no records showing that we received any service request for the new unit from the date Mrs. [redacted] received the unit (8/17/12) or before the expiration date of Conn’s RSA Plan (8/23/13). After further reviewing Mr. [redacted]’s complaint we were able to verify that he purchased extended warranty through Assurant Service Protection. Conn’s has rendered service on behalf of Assurant for Mr. [redacted]’s refrigerator on four separate occasions dated(2/09/15, 6/07/16, 11/25/16 and 3/24/17). During Mr. [redacted]’s last service appointment the technician found parts were needed to repair the unit. Once the parts were received the technician returned to install on 4/12/17 however; upon installation the technician found additional parts were needed. Our records show that parts are scheduled to arrive on 4/19/17; once we received the parts Mr. [redacted] will be contacted to schedule installation. Conn’s cannot authorize an exchange on Mr. [redacted]’s refrigerator as we are administrators over the service contract. Mr. [redacted] will need to contact Assurant Service Protection directly at 1-877-881-8578 for information regarding his warranty coverage. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-125  Kind regards, Dyeisha [redacted]

Thank
you for the opportunity to respond to Mr. [redacted] complaint. Our records
show on 8/28/12, Mr. [redacted] purchased a [redacted] notebook and elected to
purchase a 37-month Repair Service Agreement with Accidental Damage which
expires on 9/28/15.
 
We
reviewed Mr. **...

[redacted] service history and found his notebook has been in
service on seven separate occasions dated from (1/2/13 to 9/14/15).
 
·        
1/2/13- Problem Description: Mouse freezing keeps
shutting down; Resolution: Systems restore.
·        
3/28/13- Problem Description: Bottom is cracked and top half of
laptop is loose. Resolution: Replaced Palm reset and base.
·        
7/8/13- Problem Description: Customer states power cord not charging the computer;
Resolution: Replaced AC Adapter.
·        
4/11/14- Problem Description: Over heating/mouse frozen; Resolution: Replaced base and
restored OS Test ok.
·        
12/3/14- Problem Description: Unit keeps heating up and turning off; Resolution:
Cleaned fan and restored OS, Unit tested ok.
·        
1/16/15- Problem Description: Screen cracked, unit is overheating; Resolution:
Replaced bottom housing and bezel.
·        
9/18/15- Problem Description: Screen freezes, unit overheating and turns off on its
own. Currently assigned to service tech however; need customer’s password but
has been unsuccessful contacting the customer. Left voice messages requesting
password to notebook on 9/24/15, 9/25/15 and 9/2815. Mr. [redacted] may contact our
Service Department at 1-855-266-6349 to provide his password in order to assess
the notebook.
 
At
this time Mr. [redacted] notebook does not meet the qualification for an
exchange; we will continue with any covered repairs. Mr. [redacted] will need to
contact our Service Department at 1-855-266-6349 and provide his password in
order to assess the notebook.  As listed under the [redacted] of the
RSA/ Accidental Damage Plan Mr. [redacted] received at the time of purchase: Number (7) Limit of Liability; (v); if it is unable to repair the product after three service attempts
for the same component within a 12 month period, then: a. [redacted] will provide a replacement product with equal or
similar features and functionality, up to the original purchase price of the
covered product if a replacement product is available.
 
 
If we may be of further assistance, Mr.
[redacted] may contact Customer Service at 1-877-358-1252.
 
Kind regards,
 
Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Ms. [redacted] has stated in the complaint: She contacted us for repairs to her recliner but has been getting the runaround; and She is requesting an exchange.   Our investigation reveals that: We have remained in contact with Ms. [redacted] regarding the repairs for her recliner; andMs. [redacted]’s recliner has been approved for an exchange.  Our records show on 1/6/18, Ms. [redacted] elected to purchase the [redacted] Reclining sofa and two [redacted] recliners. Ms. [redacted]’s items were delivered and signed acknowledging the items were inspected and received in good order on 1/7/18.   We researched Ms. [redacted]’s complaint and found that she contacted our service department on 1/13/18 stating that one of her recliner will not close. A service appointment was scheduled for 1/23/18. During the inspection the serviceman found the recliner mechanism was bent and rubbing against the inside causing the unit not to close. The serviceman reported that he bent the mechanism back as a temporary fix but notated that a new mechanism was needed to complete the repairs.   Our records show we agreed to issue an exchange on the recliner and Ms. [redacted]’s new recliner was delivered in good condition on 1/28/18.   We sincerely apologize for any inconvenience Ms. [redacted] experienced during this process.   Conn’s value Ms. [redacted] as our customer and appreciates her for bringing this matter to our attention.   Sincerely, Conn’s Inc.

Thank you for the opportunity to respond to [redacted]
complaint.  Our records show on 12/20/10, Mr. [redacted]
purchased a [redacted] refrigerator and a [redacted] double...

oven with a 36-month
Repair Service Agreement on both appliances; our records indicate the 36-month
RSA coverage expired on both appliances as of 12/22/13.  Mrs.
[redacted] also purchased an ** dishwasher with a 24-month Repair Service
Agreement which expired on 4/09/13.  We show
once the RSA coverage expired on all three appliances, Mr. [redacted] purchased
additional warranty coverage through Assurant Advantage.
 
We researched [redacted] complaint and confirmed his
refrigerator and oven has been repaired.  In regards to his dishwasher our
records show the parts were received on 7/31/15.  We scheduled an appointment for 8/3/15; however
Mr. [redacted] informed us that he would be out of town.  The appointment was
rescheduled for 8/10/15
upon request. 
If we may be of further assistance, Mr. [redacted] may contact our
Customer Service department at 1-877-358-1252.
 
Kind regards,
 
 
Jana Andrews

Revdex.com:
This letter is to inform you that Conns Appliance, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/19/2016 and assigned ID [redacted]. Sent: Wednesday, November 23, 2016 2:44 PM Subject: Re: Complaint #[redacted] Good afternoon,...

I just returned from Conn's and they exchanged the mattress, box spring and frame.  [redacted]. reached out to Conn's to exchange. I had to purchase the queen size in the extra firm. I paid the difference. I think this mattress is the right one. It's too bad I had to go to the extent I did to get satisfaction. Thank you for being there to help consumers. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   As long as everything is taken care of before sat because the sale for the set I already chose changes then also I never received stacking kit I paid for so I expect to receive the money back or stack kit or a [redacted] stack kit included in

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on February 12, 2016, Mrs. [redacted] purchased a ** washer and dryer which came with a 1-year limited manufacturer’s warranty; no additional coverage was purchased. Mrs. [redacted] items were delivered and received...

in good order on February 15, 2016.   We researched Mrs. [redacted] complaint and found she contacted our service department on 9/30/16 stating her dryer would not power on. A service appointment was scheduled for October 4, 2016; during the inspection the technician found parts were needed to complete repair. Once the parts arrived Mrs. [redacted] was scheduled for October 13, 2016however; upon installation the technician found additional parts were needed. We received the parts on 10/19/16 and Mrs. [redacted] requested service on October 26, 2016. The technician replaced the heater ASM, thermostat and thermostat ASM and reported the unit is not getting enough watts from the electric receptacle to function properly. Mrs. [redacted] later contacted us stating her outlet was working properly.  Conn’s agreed to schedule with a different technician to re-assess her dryer on November 4, 2016 however; Mrs. [redacted] requested to cancel the service order and stated she will call back at a better time.   We are unable to honor Mrs. [redacted] request to return/exchange her dryer at this time.  Mrs. [redacted] dryer repairs are covered by a 1-year limited manufacturer warranty and we have not received authorization from the manufacturer to exchange her dryer.  We will be glad to assist with any repair needs Mrs. [redacted] may have or she may contact the manufacturer for a second opinion. Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 5/9/15, Mr. [redacted] purchased the [redacted] furniture set which consist of two pieces (left sofa and right chaise) both with a 1-year limited manufacturer’s warranty only; no additional coverage...

was purchased. We researched Mr. [redacted]’s complaint and found he contacted our service department on 5/30/15, stating the back snapped on the sofa. A service appointment was scheduled for 6/4/15; during the inspection the serviceman found the back wood frame support was broken. The serviceman was able to repair the sofa by re-installing the wood frame with two wooden screws. The serviceman also reported the seats appeared to be sagging on the right chaise although it was not initially reported and we created a new work order to add additional foam. On 6/23/15, the serviceman returned to Mr. [redacted]’s residence and added three layers of 1” foam between the seat core and springs to complete repairs. Our records show Mr. [redacted] contacted our service department again on 7/24/15, stating the right chaise has a tear on the seat cushion and the sofa has a tear between the arm and cushion. A service appointment was scheduled for 8/4/15 to have a serviceman assess the reported damages. Once we received the serviceman’s report we can determine what further actions are required. At this time Mr. [redacted]’s furniture does not meet the qualification for an exchange under the Terms and Conditions of the manufacturer’s warranty, we will continue with any covered repairs; no additional warranty was purchased with Conn’s. If we may be of further assistance, Mr. [redacted] may contact our Customer Service department at [redacted]. Kind regards,  Dyeisha W[redacted]

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted].  Ms. [redacted] stated her
account is listed in her domestic partner’s name and she would like it corrected.
 
According to
our records, Ms. [redacted] submitted a credit application...

through www.conns.com on April 18, 2015.  Ms. [redacted] also signed a 32-month retail
installment contract on April 18, 2015.  Due
to a system error, the credit application defaulted to Ms. [redacted]’s partner’s
name because there was a previous application on file for her using the same
address.  This system issue has been corrected.
 
Ms. [redacted] stated
she would like the contract corrected and a new payment booklet mailed to her.  Ms. [redacted] was directed to the store to
sign a new contract to correct the matter; however, she did not wish to do
so.  On August 26, 2015 Conn’s emailed a
new retail installment contract through our [redacted] process.  As of August 31, 2015 we have not received
the corrected contract. 
 
Once we
receive the contract, the account corrections can be completed, a new payment
booklet will be mailed to the address on file and the credit marks will be
reversed.  We value Ms. [redacted] as a
customer and sincerely apologize for any inconvenience she has experienced due
to this matter.

Thank you for the opportunity to respond to Mrs. [redacted] additional comments. We spoke to the store manager who agreed to purchase a new chair on Mrs. [redacted] behalf due to the inconvenience. Our records show this merchandise is scheduled to arrive from the manufacturer on 10/24/16. Once we receive the merchandise, Mrs. [redacted] will be contacted for pick up. Again, we sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the delay. If we may be of further assistance, Mrs. [redacted] may contact us at 1-877-358-1252. Kind regards, Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: 1)      She was told items would be delivered next day but still has not received them; 2)      She has been getting the runaround; and 3)      She wants to have her credit inquiry reversed.     Our investigation reveals that: 1)      Ms. [redacted]’s original invoice was scheduled for delivery, but she elected to change model for her refrigerator 2)      Ms. [redacted] has been contacted by her sales representative and delivery department regarding the availability and delivery date of her merchandise; and 3)      We are unable to honor Ms. [redacted]’s request.     Our records show on 5/30/17, Mrs. [redacted] purchased a [redacted] refrigerator and [redacted] washer and dryer. Ms. [redacted]’s refrigerator was scheduled for delivery on 6/2/17, but Ms. [redacted] requested to re-schedule her delivery for 6/10/17.    We show Ms. [redacted] contacted her local Conn’s stating that the refrigerator she selected was the wrong size and requested to exchange for a different model. Our records show Ms. [redacted] returned to her local Conn’s on 6/3/17 and re-selected an [redacted] door refrigerator. Ms. [redacted] was informed that the refrigerator was not available for immediate delivery and the estimated time of arrival was 6/12/17.    Prior to delivery Ms. [redacted] was contacted and informed that the refrigerator did not arrive as expected and the next available date of delivery would be 6/22/17. Our records show we did not receive inventory again from the manufacturer and Ms. [redacted] was informed that we could re-schedule for 6/30/17.  However; Ms. [redacted] requested to cancel her complete invoice due to the delay.   At this time we are unable to honor Ms. [redacted]’s request reverse her credit inquiry. Conn’s is obligated to report factual information to the credit bureaus, and we are unable to remove the credit inquiry from Ms. [redacted]'s credit reports as she authorized the credit application to be processed.   We sincerely apologize for any inconvenience Ms. [redacted] experienced during this process.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, December 28, 2015 4:48 PM Subject: Complaint #[redacted] Conn's Appliance 'Conn's'...what a fitting name. As the holidays and traveling have taken much of my time, I have not been able to reply to the response from Conn's Appliances. First thing to note is that Conn's said my husband signed a contract. The copy we have is not signed by him. So I am of the belief that IF he signed something, it was something that was different than what we have in our file. I also know that the salesperson did not explain line by line what was on the contract. Knowing that, I believe it was intentional in order to generate an interest bearing sale. Their argument does not show they gave us appropriate information. If they would have made it clear that the 24 months interest free offer was for merchandise that would have cost $999 or more, the logical action would be to purchase a much better television set that cost $999 or more rather than buying the $699 set that would end the end cost us a total of $1079. My husband entered the store, told them about the interest free offer they sent to him and that he wanted to purchase a television. Had they explained clearly the $999 small print information, we would have purchased the higher priced television. If we would have been clearly advised of this arrangement, we would have left that store and ordered the same product for the same price from Samsung or even Walmart! It is not like we did not have other options outside of financing with interest!! They did not make this offer, or make it clear, otherwise we would have purchased the higher priced television or go elsewhere to get the same product at the price we intended. As soon as possible, in order to curtail paying any interest, I called their collections center and made a payment for the amount financed. During my conversation with the person taking my call, I told her I felt we had been victims of a bait and switch. I said, "I bet you get a lot of bait and switch calls like this." Her response was a giggle and then, "Yes, ma'am, we do." I believe we have been scammed and I will tell others, beginning on social media. I will tell friends as well as anyone else who says they are shopping for household goods and appliances. Conn's Appliance cannot be trusted.   Sincerely,   Christine [redacted]

Thank you
for the opportunity to respond to Mrs. [redacted]’s addtionial comments.  As previously
stated Conn's mailed Mrs. [redacted] a Conn's gift card on 8/27/15 via USPS
Tracking number [redacted]. 
The post office attempted to deliver the envelope on 8/31/15 and a notice to
pick up.  After the envelope was unclaimed it was returned to sender on
9/25/15.  Any Visa gift card promotion Mrs. [redacted]may have seenwould have been offer through the
manufacturer and not Conn's since we do not offer Visa gift cards.  We
attempted to contact Mrs. [redacted] to discuss her concerns however we were unable
to reach her at the time.  In efforts to resolve Mrs. [redacted]'s complaint
Conn's is willing to send Mrs. [redacted] a $100 check oppose to a Conn's gift
card.  We ask that Mrs. [redacted] please allow 5-7 business days to receive
the check.  
 
If we may be of further assistance, Mrs. [redacted] may contact
us directly at1-866-765-1513.
 
Kind
regards,
 
Kathryn
James









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Thank you again for the opportunity to respond to Ms. [redacted]'s concerns.  As stated in our previous response, Conn’s is working diligently to resolve the issue and close Ms. [redacted]’s account.  We have taken measures to prevent collection attempts while we are in process of closing the account. Again, Conn's values Ms. [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter.