Alan J. Slobodnik, M.S.W.

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted].  Ms. [redacted] stated she
called to have her payment due date changed to the first of each month. 
 
According to
our records, Ms. [redacted] signed a 30-month retail...

installment contract on
July 18, 2015.  She agreed to have her
minimum monthly payment due on the 25th of each month.  On October 19, 2015 Ms. [redacted] called to
schedule the payment that was due on September 25, 2015.  At that time she requested the payment due
date be moved to the 1st of each month.  We were unable to honor that request because
the account was considered past due at that time. 
 
Once September’s
payment posted to the account, we were able to honor Ms. [redacted]’s request
and her due date has been moved to the 1st of each month with the
next payment being due on November 1, 2015. 
As of November 5, 2015, a late payment fee has not been assessed on the
account for the October payment.  We have attached a copy of Ms. [redacted]'s payment history for her records. 
 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention.  Thank you,Cheryle [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I agree that I only made 1 service call.  My issue is that after the call I received on 6-6-16 that parts had been approved and shipped no one could tell me when they would arrive.  I continued to call and still no one could answer my question.  I even filed a complaint with Conn's Customer Service Department and STILL NO ONE CALLED ME BACK!We were NOT told by the technician that we should not use the chair.  The technician implied that the chair would be fixed the next week.All I wanted was an answer as to when the parts would arrive and no one could give me that answer.It's a shame that I had to file this complaint to get that answer.  I should not have to do a retailers Job!  We paid a lot of money for this chair and also for the extended warranty.  A company should be more organized.I'll bet that the parts were not ordered until they received this complaint!I'm attaching pictures of the chair that I took on 6-15-16 when it broke completely and of the bottom that I took on 6-17-16.

Thank
you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show
on 11/19/14, Mr. [redacted] purchased the [redacted] furniture set which consist
of three pieces (sofa, loveseat and...

chair) and elected to purchase a 48-month
FurnitureGard Plan on all three pieces.
After
reviewing Mr. [redacted]’s complaint we found he contacted our service department
on 7/11/15 stating the seams are coming undone on all three furniture pieces.
Mr. [redacted] expressed his dissatisfaction with the quality of the furniture and
requested an exchange. However; Mr. [redacted] was informed that we will need to
have a serviceman assess all three furniture pieces to determine what further
actions are required. We show Mr. [redacted] was originally scheduled for 7/31/15
but was contacted by the service provider to scheduled a sooner date. We show
on 7/23/15, the serviceman inspected all three pieces and found parts were
needed to complete repair. Once the parts arrive, Mr. [redacted] will be contacted
to schedule installation.
Although
we are unable to honor Mr. [redacted] request to return his furniture for a refund;
we will continue with any necessary repairs that are covered under the Terms
and Conditions of the manufacturer’s warranty and FurnitureGard Plan.
If
we may be of further assistance, Mr. [redacted] may contact our Customer Service department
at 1-877-358-1252.Kind regards,Dyeisha W[redacted]

Thank you for the opportunity to respond to [redacted] complaint.  We researched [redacted] complaint and issued has been addressed and resolved.  Our records show on 9/21/15, [redacted] delivery was completed; she received her Visions bunk bed set and mattresses in good...

order.  Also, [redacted] has been contacted and advised a concession in the amount of $635.60 has been processed to her Conn’s account.  We ask that [redacted] allow 7-10 business [redacted] for the credit to post to her account.  We sincerely apologize to [redacted] for any inconvenience she has experienced during this process.     If we may be of further assistance, [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards,  Jana A[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns Ms. [redacted] has regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is...

located on Ms. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Ms. [redacted] stated in her complaint that: Insurance overpaid her account; and She would like the refund sent to her. Our investigation reveals that: Ms. [redacted] filed an insurance claim on September 5, 2017; her claim was approved and we are in the process of completing her refund request. According to our records, Ms. [redacted] filed an insurance claim on September 5, 2017.  Her claim was approved and the insurance paid her account balance in full on November 10, 2017 with a residual balance due to Ms. [redacted].  Conn’s is in the process of calculating the full overpayment amount.  It will take additional 5-7 business days to calculate the refund and 7-10 days for the refund check to be issued to Ms. [redacted]. Conn’s values Ms. [redacted] as a customer and sincerely apologizes for the delay.

Thank you for the opportunity to respond to **.
[redacted] concerns regarding a credit inquiry. [redacted] stated she has a credit inquiry on her
credit reports from Conn’s, but she did not authorize the credit check. 
According to our records, [redacted] opened a
31-month...

retail installment contract on May 15, 2015.  In order to open the account, a credit check
is processed to determine the credit limit and financing
terms.
We are obligated to report factual information to the
credit bureaus; therefore, we are unable to remove the credit inquiry.
We have attached a copy of [redacted] signed retail
installment contract for her records.  Thank you,
Cheryle S[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 10/12/13, Mr. [redacted] purchased a [redacted] front load washer and a front load electric dryer with a 48-month Repair Service Agreement.  Mr. [redacted] received a copy of Conn’s Return & Exchange Policy at...

the time of purchase; he also signed his invoice acknowledging that he received a copy of the Repair Service Agreement brochure and that he understood the coverage associated with the covered product.  Mr. [redacted]’s appliances were delivered on 10/16/13 as requested. We researched Mr. [redacted]’s complaint and found that the last service call we have on file was placed on 12/17/16 regarding his washer.  Mr. [redacted] indicated that his washer was receiving an error code “TE.”  After reviewing Mr. [redacted]’s service history; it was discovered we were unable to get the parts needed to repair Mr. [redacted]’s washer promptly.  Therefore, an exchange requested was submitted approved on 1/16/17 under the Terms and Conditions of the Repair Service Agreement.  Mr. [redacted] has issued a credit up to the original amount he paid which was $849.99 to reselect a new washer.  Our records indicate that same day (1/16/17) Mr. [redacted] initiated his exchange.  He elected a [redacted] high-efficiency front load washer with a new 48-month Repair Service Agreement, a [redacted] electric dryer with a 48-month Repair Service Agreement, (2) [redacted] pedestals, a [redacted] soundbar, a [redacted] subwoofer, and a [redacted] 55” 4K UHD Curved LED TV with a 49-montn Repair Service Agreement w/ACCIDENTAL DAMAGE.  Mr. [redacted] was not charged an additional $920.10 because it was previously financed on his original invoice in 2013.  However, Mr. [redacted] was charged an additional $5,298.68 for the difference in price of the washer and the additional items he purchased.  We show Mr. [redacted]’s items were received on in good order on 1/17/17. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana A[redacted]

Thank you for the opportunity to respond to Ms. [redacted]’ concerns regarding account [redacted]1830.  Ms. [redacted] stated she believes the 30-day credit mark assessed on her account should be removed.   According to our records, Ms. [redacted] signed a 32-month retail installment contract on March...

23, 2016. She agreed to have her minimum monthly payment due on the 7th of each month.  On November 6, 2016, Ms. [redacted] made a payment of $93.07.  That payment credited the account for the payment that was due on October 7, 2016 which is 30 calendar days after the due date.    Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit mark assessed on the account due to the payments not being made timely. We have included a copy of Ms. [redacted]’ payment history for her records.   Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with your account.    Conn’s appreciates Ms. [redacted] for bringing her concerns to our attention.

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding account [redacted].  Ms. [redacted] stated she made a payment in the amount of $853.17 to pay her account balance in full, but her account did not close.   We were able to locate the missing payment and are in...

the process of applying it to Ms. [redacted] account.  Ms. [redacted] will receive a close-out letter in the mail within 30-days of the account closing.    Conn’s values Ms. [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Thursday, May 26, 2016 11:53 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I just talked to the resolutions dept and they said they honored my request. I called back to ask a question and the csm said they records showed no one or no notation of this call. I then asked them how did delivery get setup? They said they do not know. I said I will not agree to the items until notation on my account reflects in fact what they agreed to and that is that I only get charged for the items I purchase. Delivery is set up for tomorrow however no one can explain how tht was done and they also said I couldn't speak to someone in resolutions tht they would have to call me back Sent from my [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. After further review of Mrs. [redacted]’ service needs, Conn’s has agreed to issue an even exchange on her dryer due to the delay scheduling her initial service appointment. Our records show Mrs. [redacted] was contacted and informed...

that her new dryer is schedule for delivery on 12/21/16. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the delay. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’s concerns regarding account [redacted].  Ms. [redacted] stated she would like a copy of her payment history that reflects the late payments on the accounts.    According to our records, Ms. [redacted] signed a 30-month retail...

installment contract on October 23, 2015.  She agreed to have her minimum monthly payment due on the 23rd of each month.  We have attached a copy of Ms. [redacted]’s payment history that reflects the late fees for the past due payments.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on2/21/13, Mr. [redacted]’ purchased a [redacted] washer and dryer and two [redacted] pedestals which come with a 1-year limited manufacturer’s warranty that expired on2/22/14; no additional coverage was purchased with...

Conn’s. Mr. [redacted]’ items were delivered and received in good order on2/22/13; there were no reports regarding any damages at the time of delivery. We researched Mr. [redacted]’ service history and found he has three completed service call with Conn’s dated3/7/13,3/28/13and4/5/13.·3/7/13- Contacted service due to unit shaking. The service technician secured the pedestal to the unit, tested unit and reported working properly; no parts required.·3/28/13- Contacted service stating unit leaking. The technician tighten the hose to repair the unit; no part were required.·4/5/13- Contacted service stating unit still leaking. The technician found lint in the gasket which is causing back up. The technician cleared the lint in the unit to complete repair; no parts were required. At this time we are unable to honor Mrs. [redacted]’s request; we have no records showing that Mr. [redacted] or Mrs. [redacted] has attempted contacted our service department regarding any further repair needs since the unit was last serviced on4/5/13. As of2/22/14, Mr. [redacted] washer is no longer covered under the manufacturer’s warranty. If we may be of further assistance, Mrs. [redacted] may contact us at1-877-765-1513.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account [redacted].  Mr. [redacted] stated he is being charged double interest on his account when it was supposed to be interest free.   According to our records, Mr. [redacted] signed a 32-month retail installment...

contract on August 27, 2015.  That contract included our 12-month no-interest financing promotion (“cash-option”).  Mr. [redacted] agreed to have the minimum monthly payment due on the 6th of each month.  On October 3, 2015, Mr. [redacted] requested to have his due date changed to the 15th of each month.  That request was completed.  On May 19, 2016, Mr. [redacted] requested his due date be changed to the 18th of each month.  As a gesture of goodwill, the second request to change Mr. [redacted] due date was processed.   Per the terms of the “cash-option,” the “cash-option” is void if the minimum monthly payment is not paid within 10 days of each month’s due date or the unpaid portion of the total cash-option price is not paid within 10 days of the expiration date. Mr. [redacted] ‘cash-option” was void due to payments not being made timely on the account.  We have included a copy of Mr. [redacted] signed “cash-option acknowledgment page and payment history for his records.    Conn’s respectfully disagrees that Mr. [redacted] is being charged double the interest on the account.      Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.    Thank you, Cheryle [redacted]

Revdex.com:
This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/8/2017 and assigned ID [redacted]. Sent: Monday, June 26, 2017 12:08 PM Subject: Complaint ID [redacted]   The company...

finally made an gesture last week, allowing that I could send that unit back or a store credit toward the purchase a new one. No compensation for our expenses, or inconvenience as usual, but as I was in dire need of some resolution, I accepted this arrangement.  In summation, the [redacted] I bought, with 4 yr warranty died, destroying $300 in food, since I didn't get any reply from them for over a week, I spent $114 to rent a refrigerator in the meantime, and then when they DID respond, it cost me over $600 to get a replacement refrigerator.  So while it technically IS "resolved", I still am out $1000 due to the failure of the item. 
Regards,

Thank you for the opportunity to respond Mr. and Mrs. [redacted] complaint.  We researched the complaint and found the invoice for Mrs. [redacted] was cancelled and a credit of $4,562.47 was processed to her [redacted] account.  We confirmed Mrs. [redacted] has been contacted by two 3rdparty...

companies and was offered compensation and repairs for the damages to the boards affected during delivery.  The claim number ([redacted]) was submitted to the contractor’s insurance carrier with York for processing. However, both offers were refused by Mrs. [redacted] because she indicated she wanted the entire floor replaced.  As mentioned in Mrs. [redacted] desired settlement she requested Conn's"Pay for a 3rd party to come in and replace every new board that they damaged"; which was offered but refused by Mrs. [redacted].  We show Mrs. [redacted] will be contacted by the adjuster that is assigned to her case regarding her claim.     If we may be of further assistance, Mr. and Mrs. [redacted] may contact Customer Service Department at 1-877-358-1252.   Kind regards,     Jana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[They didn't fully address all of my concerns or acknowledge fact I was given incorrect information that resulted in me getting a 30 day marking on my credit report. 
Regards,

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 8/25/13, Mrs. [redacted] purchased a [redacted] French Door refrigerator and elected to purchase 36-month Repair Service Agreement Plan which expired on 8/25/16.   We researched Mrs. [redacted]’s service...

history and found that she only has one completed service call for her [redacted] refrigerator which was dated 6/26/16. Mrs. [redacted] contacted our service department on 6/26/16; stating refrigerator was not cooling. A service appointment was scheduled for 6/29/16 however; the appointment was re-scheduled for 7/1/16 due to the technician in her area became ill.  On 7/1/16; the service technician inspected her refrigerator and found the evaporator assembly cover had to be replaced.  The parts were order and Mrs. [redacted]’s refrigerator was repaired on 7/19/16.  We have no further records showing that Mrs. [redacted]’s has contacted our service department regarding additional repairs needs prior to the Repair Service Agreement expiration date of 8/25/16.   At this time we are unable to honor Mrs. [redacted]’s request; based on the technician’s report the service was completed on 7/19/16. Although Mrs. [redacted]’s refrigerator is no longer covered under warranty, she may contact Conn’s service department at 1-855-266-6349 and receive an estimate if she is in need of further service.     If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-358-1252.     Kind regards,   Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I would hope that someone - anyone- could come to the understanding that if any of Conn’s rationale or "evidence " had come to fruition or made sense then I would OBVIOUSLY not be wasting my time, especially around the holi[redacted]s when I am Permanently Disabled on this.  They are not an honest company and how convenient that they claim to have "closed my account" but I get calls and mailings from them constantly.  If this needs then be an issue of discrimination based on disability and or s duality then that is fine.  It's a waste of people's time and money, not ours, to be rude and difficult and NOT DO THEIR JOB.  I have absolutely NO PROBLEM standing up for myself and my family if we are being taken advantage of and treated rudely which is exactly what has been happening.  I will also go to the news if needed.  I am grateful for the Revdex.com because it does sure bring True Colors to the table and I WILL NOT APOLOGIZE for my disability.   SHAME ON YOU AND EVERYONE who treats disabled folks like myself and their families the way that Conn’s has treated us.  Again. I have always said that we have no problem doing our part as a customer as long as the business, Conn’s, does their part. WHICH THEY HAVE NEVER DONE.  The news is very quick at spreading the Good Word.   Happy New Year.  [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Thank you for attempting to reach a solution with Conn's but it is difficult to do because they are so dishonest.  This company lack integrity which is what I will tell everyone I encounter.  The truth of the matter is on Monday morning, June 5, I received a call from a Conn's technician who stated he was coming to remove the pedestal from the washer.  He and another man did come to do this.  When I attempted to wash a load after this service, the machine continues to go through the cycles and not power off  It is not working.  I called the service department to report this on Tuesday, June 6 requesting a refund again.  I was told I had to go into the store for this transaction.I went to Conn's on US59 where I purchased the washer and was told neither manager, Art and Justin, were available to talk to me but I could wait.  I decided to call back.  I called back and talked the Justin.  He informed me this problem should not have lasted this long and I should have gotten a replacement washer.  I agreed.  He told me he had to phone corporate to get permission to do so.Michelle from corporate phoned me, stated since I have not had a service call since March, I needed another one and the machine would be replaced.  I informed her this was no true, a technician had been to my home on Monday.  I was transferred without my knowledge to the call center where ANOTHER service appointment was set for June 15.  This is the truth.  Conn's are liars.
Regards,[redacted]