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Alan J. Slobodnik, M.S.W.

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Alan J. Slobodnik, M.S.W. Reviews (2336)

Thank you for the opportunity to respond to Mrs. [redacted]’s
complaint.  Mrs. [redacted] has been contacted and her concerns have been
addressed. Our records show an exchange was approved for Mrs. [redacted] on 6/05/15to replace her mattress; Mrs. [redacted] was given a credit up
to the original...

amount paid.  We show Mrs. [redacted] chose a washer instead
which was delivered and received on 6/07/15in good order.  We sincerely apologize for any
inconvenience Mrs. [redacted] has experienced during this time.
If we may be of further assistance, Mrs. [redacted] may contact
our Customer Service Department at 1-877-358-1252.
 Kind regards,
 
Kathryn J[redacted]

New Roman";
mso-font-kerning:0pt;mso-fareast-language:EN-US">Thank you for the
opportunity to respond to Mrs. [redacted]s complaint.  Our records show
on 3/25/14, Mrs. [redacted]
purchased a ** French door refrigerator model (LFX25974ST) with a 48-month
Repair Service Agreement totaling $2,327.34 on invoice [redacted].  Mrs.
[redacted]s signed invoice indicates at the time of purchase she acknowledged
she was provided a copy of the Repair Service Agreement brochure and that
she understood the coverage associated with the covered product.  Mrs.
[redacted] elected to pick up her refrigerator from the local warehouse located
in [redacted], TX.

We researched Mrs.
[redacted]s complaint and found she last contacted our service department on 7/02/15; stating the unit was not dispensing
water.  After reviewing Mrs. [redacted]s service history we found an
exchange was submitted and approved on 7/29/15under
the Terms and Conditions of the Repair Service Agreement.  Mrs. [redacted]
was issued a credit up to the original amount paid which was $1,749.99 to
reselect a new refrigerator.  Mrs. [redacted] initiated her exchange on 9/13/15; she elected a [redacted] French door
refrigerator model (RF28HMEDBSR) with a new 48-month Repair Service
Agreement totaling $2,902.09 on invoice 27875922.  Mrs. [redacted]s new
refrigerator was $450.00 more than the approved credit issued and the new
48-month RSA coverage purchased was $449.99.  Mrs. [redacted] was not
charged an additional $1,894.36 because it was financed on her original
invoice [redacted]; however Mrs. [redacted] financed the difference of $1,007.73
for the difference in price of the refrigerator selected and the new RSA
coverage purchased. 

At this time we are unable
to honor Mrs. [redacted]s request to credit her account; Mrs. [redacted] initiated
her exchange and her new refrigerator was delivered on 9/15/15 in good order.

If we may be of further
assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252.













Kind regards,
 
 
Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on2/21/13, Mr. [redacted]’ purchased a [redacted] washer and dryer and two [redacted] pedestals which come with a 1-year limited manufacturer’s warranty that expired on2/22/14; no additional coverage was purchased with...

Conn’s. Mr. [redacted]’ items were delivered and received in good order on2/22/13; there were no reports regarding any damages at the time of delivery. We researched Mr. [redacted]’ service history and found he has three completed service call with Conn’s dated3/7/13,3/28/13and4/5/13.·3/7/13- Contacted service due to unit shaking. The service technician secured the pedestal to the unit, tested unit and reported working properly; no parts required.·3/28/13- Contacted service stating unit leaking. The technician tighten the hose to repair the unit; no part were required.·4/5/13- Contacted service stating unit still leaking. The technician found lint in the gasket which is causing back up. The technician cleared the lint in the unit to complete repair; no parts were required. At this time we are unable to honor Mrs. [redacted]’s request; we have no records showing that Mr. [redacted] or Mrs. [redacted] has attempted contacted our service department regarding any further repair needs since the unit was last serviced on4/5/13. As of2/22/14, Mr. [redacted] washer is no longer covered under the manufacturer’s warranty. If we may be of further assistance, Mrs. [redacted] may contact us at1-877-765-1513.  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond Mr. and Mrs. [redacted] complaint.  We researched the complaint and found the invoice for Mrs. [redacted] was cancelled and a credit of $4,562.47 was processed to her [redacted] account.  We confirmed Mrs. [redacted] has been contacted by two 3rdparty...

companies and was offered compensation and repairs for the damages to the boards affected during delivery.  The claim number ([redacted]) was submitted to the contractor’s insurance carrier with York for processing. However, both offers were refused by Mrs. [redacted] because she indicated she wanted the entire floor replaced.  As mentioned in Mrs. [redacted] desired settlement she requested Conn's"Pay for a 3rd party to come in and replace every new board that they damaged"; which was offered but refused by Mrs. [redacted].  We show Mrs. [redacted] will be contacted by the adjuster that is assigned to her case regarding her claim.     If we may be of further assistance, Mr. and Mrs. [redacted] may contact Customer Service Department at 1-877-358-1252.   Kind regards,     Jana [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns regarding her account.  Ms. [redacted] stated she signed a document when Conn's picked up the furniture from her home.  We will need Ms. [redacted] to send a copy of that document for further research.  If Ms. [redacted] agreed to a voluntary repossession, she would be responsible for any residual balance owed on the account.   Thank you, Cheryle S[redacted]

Thank you for the opportunity to respond Ms. [redacted] concerns regarding account [redacted]. Ms. [redacted] stated she is owed a refund of $350.04.   According to our records, on January 26, 2017, Ms. [redacted] scheduled a payment in the amount of $350.04 to post to her account on February...

24, 2017 as part of a settlement agreement.  On March 20, 2017 the payment in the amount of $350.04 was refunded to Ms. [redacted] card.  WE have included a copy of Ms. [redacted] payment history and payment cancellation confirmation for her records.   If Ms. [redacted] has not received the payment refund, she will need to contact her financial institution.   Conn’s appreciates Ms. [redacted] for bringing her concerns to our attention.

I don't have any documentation.  The gentleman that came by took pictures.  I did not purchase the extended warranty but that it should be processed under the manufacture warranty.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I agree that I only made 1 service call.  My issue is that after the call I received on 6-6-16 that parts had been approved and shipped no one could tell me when they would arrive.  I continued to call and still no one could answer my question.  I even filed a complaint with Conn's Customer Service Department and STILL NO ONE CALLED ME BACK!We were NOT told by the technician that we should not use the chair.  The technician implied that the chair would be fixed the next week.All I wanted was an answer as to when the parts would arrive and no one could give me that answer.It's a shame that I had to file this complaint to get that answer.  I should not have to do a retailers Job!  We paid a lot of money for this chair and also for the extended warranty.  A company should be more organized.I'll bet that the parts were not ordered until they received this complaint!I'm attaching pictures of the chair that I took on 6-15-16 when it broke completely and of the bottom that I took on 6-17-16.

We are
unable to honor Ms. [redacted]’ request for monetary compensation.  On 7/2/15, we entered a damage claim with our
insurance carrier to investigate the liability. 
Ms. [redacted] was provided the carrier’s name, phone number and claims
number to check on the status of her claim. 
We have included this information below. 
We have contacted [redacted] Services, Insurance Carrier, on her
behalf and found the claim was tendered to the manufacturer; due to the product
failing and the issue not being caused during delivery or installation.  We were advised a detailed letter was mail to
Ms. [redacted] on 7/13/15 with this information. 
She may contact the manufacture for any additional information needed.
 
[redacted]    [redacted]
[redacted]
 
As a
goodwill gesture Conn’s agreed to return both washer and dryer without a
restocking fee on the dryer.  We
confirmed the account was closed within 5 business days we have attached a copy
of her general loan ledger as confirmation.Kind regards,Kathryn J[redacted] 











8/3/2015






Complaint

I had told them from the beginning that I had a bad back and that I needed a bed that would help comfort my bad back. I returned to the store one week after purchase and complained that my back was hurting and that I was not getting the proper sleep. They proceeded to tell me that I had to wait 30...

days to do a bed exchange. Contract was started June 22, 2015 - Therefore I am within my 30 days. I returned two weeks prior from the last visit and complained again with the same complaint and that my work performance was not up to par due to this. I asked them to please come and pick up the bed because I do not feel comfortable having a bed that does not help my needs. We went online about the 30 days contract to see if I could pull out of it because I was not happy. It states that I have within 30 days to get out of my contract. We then called the Revdex.com of Colorado and New Mexico they referred me to a complaint line at Conn's so I called them and the lady that I spoke with her about how I was not happy with her or the bed and that I wanted out of the contract and just wanted to return the bed. The lady said I can self surrender the bed, but still had to pay the full amount of what I am being charged for the bed. I didn't think this was right having to make me pay for something I am not comfortable with and then they said they do not take mattresses back even though it is within the 30 days. I'm trying to get my credit back in order and I do not feel like I should have to pay these people for a bed that is causing me to have back issues and that I am not comfortable in. How do I go about getting out of this contract legally? The Revdex.com of Colorado and New Mexico said that if I didn't get anywhere with Conn's with my final complaint with them that I needed to file a complaint online with Revdex.com of Houston, TX.







Desired Resolution

Immediate cancellation of contract.

Consumer Business Dialog

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 10/12/13, Mr. [redacted] purchased a [redacted] front load washer and a front load electric dryer with a 48-month Repair Service Agreement.  Mr. [redacted] received a copy of Conn’s Return & Exchange Policy at...

the time of purchase; he also signed his invoice acknowledging that he received a copy of the Repair Service Agreement brochure and that he understood the coverage associated with the covered product.  Mr. [redacted]’s appliances were delivered on 10/16/13 as requested. We researched Mr. [redacted]’s complaint and found that the last service call we have on file was placed on 12/17/16 regarding his washer.  Mr. [redacted] indicated that his washer was receiving an error code “TE.”  After reviewing Mr. [redacted]’s service history; it was discovered we were unable to get the parts needed to repair Mr. [redacted]’s washer promptly.  Therefore, an exchange requested was submitted approved on 1/16/17 under the Terms and Conditions of the Repair Service Agreement.  Mr. [redacted] has issued a credit up to the original amount he paid which was $849.99 to reselect a new washer.  Our records indicate that same day (1/16/17) Mr. [redacted] initiated his exchange.  He elected a [redacted] high-efficiency front load washer with a new 48-month Repair Service Agreement, a [redacted] electric dryer with a 48-month Repair Service Agreement, (2) [redacted] pedestals, a [redacted] soundbar, a [redacted] subwoofer, and a [redacted] 55” 4K UHD Curved LED TV with a 49-montn Repair Service Agreement w/ACCIDENTAL DAMAGE.  Mr. [redacted] was not charged an additional $920.10 because it was previously financed on his original invoice in 2013.  However, Mr. [redacted] was charged an additional $5,298.68 for the difference in price of the washer and the additional items he purchased.  We show Mr. [redacted]’s items were received on in good order on 1/17/17. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Jana A[redacted]

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding collection calls
he has received. 
 
We have found
that Mr. [redacted]’s telephone number was linked to a Conn’s account in
error.  We have placed a cease and desist
on the telephone number provided by Mr. [redacted].  We ask that Mr. [redacted] please allow up to 24
hours for the cease and desist to update.
 
If Mr. [redacted]
receives any additional calls after the 24 hours, we ask that he contact us
directly so we may address the matter further.
 
We appreciate
Mr. [redacted] for bringing his concerns to our attention and sincerely apologize
for any inconvenience he has experienced due to this matter. Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding account [redacted].  Ms. [redacted] stated she made a payment in the amount of $853.17 to pay her account balance in full, but her account did not close.   We were able to locate the missing payment and are in...

the process of applying it to Ms. [redacted] account.  Ms. [redacted] will receive a close-out letter in the mail within 30-days of the account closing.    Conn’s values Ms. [redacted] as a customer and sincerely apologizes for any inconvenience she experienced due to this matter.

Thank you for the opportunity to respond to Ms. [redacted]'s additional comments. As mentioned in our previous response, Ms. [redacted] signed invoice included the list of product and the additional surcharge she agreed to purchase. We provide our customer the option to receive their invoice via email or a print copy. Ms. [redacted] signed a Electronic Record and Signature Disclosure acknowledging that she agreed to receive her documents via email.As previously stated, Ms. [redacted] did not provide a copy of her homeowner's/renter insurance at the time of purchase but was instructed on how to proceed with the cancellation to receive a credit to her account. We have confirmed with our Insurance Department that as of 5/25/17, we have not received Ms. [redacted]'s cancellation request or declaration page to cancel Conn's optional insurance coverage. Ms. [redacted] may use the form provided in our previous response and send a copy of her declaration page to cancel the insurance and receive a credit.Our records show we received Ms. [redacted]'s warranty cancellation request and a credit of $834.67 was applied to her account on 5/12/17. Please be advised that the credit is applied to Ms. [redacted]'s total balance and does not change her monthly payments. We have attached a copy of Ms. [redacted]'s loan ledger for her records.In regard to the price guarantee, we confirmed that Ms. [redacted] was unable to provide the required documents in order to take advantage of our price guarantee. Conn's Price Guarantee states: We want you to be confident in your purchase from Conn's. If you find the same item advertised in the weekly print ad at an established retailer (excluding Internet-only competitors) within 30 days of your purchase, we'll match it*. No questions, no hassles. It's that easy. *Includes in-stock products only and those without other promotional, finance or clearance offers. Price match policy does not apply to computers.We sincerely apologize for any inconvenience Ms. [redacted] may have experienced during this process and we appreciate her for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. After further review of Mrs. [redacted]’ service needs, Conn’s has agreed to issue an even exchange on her dryer due to the delay scheduling her initial service appointment. Our records show Mrs. [redacted] was contacted and informed...

that her new dryer is schedule for delivery on 12/21/16. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the delay. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513.  Kind regards, Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. Mikell’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. Mikell may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at [redacted] or on-line at www.conns.com.  Ms. Mikell has stated in the complaint: 1) she contacted us for service, and after two exchanges, she requested a refund but was told we could not issue a refund; and 2) that she was unable to speak with a district or corporate representative.     Our investigation reveals that: 1) Ms. Mikell’s recliner has been exchanged twice as listed under the Terms and Conditions of the manufacturer’s warranty. Conn’s Return and Exchange Policy states; No Returns/Exchange on Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect. If your product fails while under manufacturer's warranty, Conn's Factory Authorized Service will repair your product according to these warranties and; 2) Ms. Mikell was contacted by a corporate representative on 5/13/17 and advised that we are unable to issue a refund but was reminded that she was approved for an in-store credit to re-select new furniture.   Our records show on 1/30/17, Ms. Mikell purchased a Catnapper Malone Vino Power Recliner which comes with a 1-year limited manufacturer’s warranty. Ms. Mikell did not elect to purchase additional coverage with Conn’s. We show Ms. Mikell elected to pick up her recliner from our Conn’s located in Chattanooga, TN and signed her invoice acknowledging the item was received in good order.   We researched Ms. Mikell’s service history and found that she contacted our Service Department the following day (1/13/17) stating the recliner footrest would not extend and the recliner was leaning forward. Ms. Mikell’s service appointment was scheduled for 2/10/17. During the inspection, the serviceman found the seat and back frame was separated but was able to use a drill and screws to brace the seat and back frame. The serviceman reported that the motor was hesitating and notated a new motor was needed to complete the repairs. Once we received the new motor, Ms. Mikell was scheduled for installation on 3/15/17.  Upon installation, the serviceman found that the part did not correct the problem therefore on 3/16/17 Ms. Mikell was approved for an exchange for the same model  The new recliner was delivered and Ms. Mikell signed acknowledging the item was received in good order on 3/25/17. Ms. Mikell declined to purchase additional coverage with Conn’s HomePlus.   Our record show Ms. Mikell contacted our service department again on 4/14/17 stating that her new recliner moves sideways when sat on. A service appointment was scheduled for 4/29/17. During the inspection, the serviceman found the recliner was non-repairable and submitted a request for an exchange. On 5/3/17, Ms. Mikell was approved for an in-store credit of $799.99 to re-select one furniture piece. We show MS. Mikell re-selected the Man Wah Sabine Recliner which was delivered in good order on 5/20/17. We have no records showing that Ms. Mikell has contacted us regarding any additional concerns sine her new recliner was delivered.   Conn’s values Ms. Mikell as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mr. [redacted]’s additional comments. We spoke to Mr. [redacted] on 9/30/15 and addressed his concerns. If Mr. [redacted] is in need of further assistance, he may contact us at 1-866-765-1513. Kind regards, Dyeisha W[redacted]Customer Relations

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Mr. [redacted] has stated in the complaint: 1)      He contacted us to report that the cover is missing and was never installed on his freezer and 2)      He is requesting that we send a replacement cover.     Our investigation reveals that: 1)      Mr. [redacted] did not report any issue with his freezer at the time of delivery and 2)      The cover is not included with this model.     Our records show on 7/2/16, Mr. [redacted] purchased a [redacted] Freezer which comes with a 1-year limited manufacturer’s warranty. Mr. [redacted]’s freezer was delivered and signed acknowledging the item was inspected and received in good order.   We researched Mr. [redacted]’s complaint and found that he contacted us on 6/21/17 stating that a piece from his freezer is missing that he did not notice at the time of delivery. Mr. [redacted] was informed to contact the manufacturer for better assistance.   Our records show we contacted Mr. [redacted] on 7/3/17 and requested that he provide photos of his unit. After further review of the photos provided by Mr. [redacted] as well as the models displayed on our showroom floor, we were able to confirm that the cover he is stating as missing is not included with the product.   Although we are unable to honor Mr. [redacted]’s request to ship him a cover for the freezer, he may contact the manufacturer for further assistance.   Conn’s values Mr. [redacted] as a customer and appreciates her for bringing this matter to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 4/21/15, Mrs. [redacted] purchased a [redacted] living room set which consisted of three pieces ([redacted] sofa, daybed, and corner sofa) with a 36-month Furnituregard Plan on all three...

pieces.  At the time of purchase Mrs. [redacted] was provided a copy of Conn’s Return & Exchange Policy which states: No Returns/Exchanges on – Furniture, mattresses, & décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** Mrs. [redacted] also signed her invoice acknowledging she was provided a copy of the Furnituregard Plan brochure and that she understood the coverage associated with the covered products.  Mrs. [redacted] elected to have her items delivered; which were completed on 4/25/15. We researched Mrs. [redacted]’s complaint and found an exchange was approved on 9/22/15 for Mrs. [redacted] to replace her corner sofa.  Our records show Mrs. [redacted] initiated her exchange and her new corner sofa model ([redacted]) was delivered and received in good order on 10/23/15.  After Mrs. [redacted]’s exchange was completed in October 2015; she contacted our service department on 2/08/16 regarding her [redacted] sofa; stating the unit was sinking in.  A service call was scheduled; during the inspection the serviceman found the lower back seat frame broken.  The serviceman repaired Mrs. [redacted]’s [redacted] sofa on 3/07/16; by replacing the lumber and installing new screws and metal brackets.  He drilled, screwed, and braced the seat frame.  Mrs. [redacted] contacted us again regarding her [redacted] corner sofa and daybed; stating the sectional had a hole in it.  A service call was scheduled; during the inspection the serviceman the seat decking torn beyond repair, the [redacted] and RSF loose seat cores collapsed beyond repair.  Under the Terms and Conditions of the warranty an exchange was approved on the item that was non-repairable model ([redacted]).  However, as a gesture of goodwill we have agreed to exchange the remaining pieces models ([redacted] and [redacted]).  Mrs. [redacted] has been issued a credit up to the original amount she paid which was $2,499.99 to reselect a new furniture set.  Mrs. [redacted] may visit her nearest Conn’s location to initiate the exchange and schedule delivery.   If we may be of further assistance, Mrs. [redacted] may contact Customer Service Department at 1-877-358-1252. Kind regards,  Jana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Thank you for attempting to reach a solution with Conn's but it is difficult to do because they are so dishonest.  This company lack integrity which is what I will tell everyone I encounter.  The truth of the matter is on Monday morning, June 5, I received a call from a Conn's technician who stated he was coming to remove the pedestal from the washer.  He and another man did come to do this.  When I attempted to wash a load after this service, the machine continues to go through the cycles and not power off  It is not working.  I called the service department to report this on Tuesday, June 6 requesting a refund again.  I was told I had to go into the store for this transaction.I went to Conn's on US59 where I purchased the washer and was told neither manager, Art and Justin, were available to talk to me but I could wait.  I decided to call back.  I called back and talked the Justin.  He informed me this problem should not have lasted this long and I should have gotten a replacement washer.  I agreed.  He told me he had to phone corporate to get permission to do so.Michelle from corporate phoned me, stated since I have not had a service call since March, I needed another one and the machine would be replaced.  I informed her this was no true, a technician had been to my home on Monday.  I was transferred without my knowledge to the call center where ANOTHER service appointment was set for June 15.  This is the truth.  Conn's are liars.
Regards,[redacted]

Thank you for the opportunity to respond to Ms. [redacted]'s additional comments. As mentioned in our previous response, the manufacturer approved Ms. [redacted] for an even exchange on 6/21/17. Our records show as of 7/31/17, Ms. [redacted] has not initiated the approved exchange. Ms. [redacted] may visit her nearest Conn's location at her earliest convenience to process the exchange.We also show that Ms. [redacted] was approved for a $150 for her food loss claim; no addition credit is due at this time.

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Address: 655 15th St NW # 315, Reading, Massachusetts, United States, 20005-5701

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