Alan J. Slobodnik, M.S.W.

Because it is false. The contract they sent was not corrected or accurate. They do not seem to want to correct this and I certainly do not have the time or desire to keep answering their lies with the same answers.

Thank you for the opportunity to respond to Mr. [redacted]’s additional comments.  As of 9/28/16, Mr. [redacted] has been contacted and a mutual agreement has been reached.  We appreciate Mr. [redacted] as a valued customer and for bringing his concerns to our attention.  Again, we sincerely apologize to Mr. [redacted] for any inconvenience he has experienced during this process.    If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards,  Jana A[redacted]

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated this account is supposed to
be closed; however, he is receiving collection calls regarding the
balance. 
 
According to
our records, account [redacted] is in...

process of closing.  We ask that Mr. [redacted] please allow 7-14
business days for processing.  We have
placed a temporary cease communications on the telephone numbers associated
with the account to prevent further collection efforts. 
 
Conn’s values Mr.
[redacted] as a customer and sincerely apologizes for any inconvenience he has
experienced due to this matter.  Thank you,Cheryle [redacted]

Thank you for the opportunity to
respond to Mr. [redacted]s complaint. Our records show on 5/30/15, Mr. [redacted]
purchased the [redacted] dining furniture which consists of...

eight pieces
(table top, table legs and six chairs) and elected to purchase a 48-month
FurnitureGard Plan on all pieces. Mr. [redacted]s delivery was scheduled and
received in good order on 5/31/15.
We researched Mr. [redacted]s complaint
and found he contacted our service department on 6/10/15 stating the table top
has a hump on the wood and the varnish is coming off. Mrs. [redacted] also reported
the material was coming off the seat cushion of his chairs exposing the wood. A
service appointment was scheduled for 6/17/15, during the inspections the
serviceman found the table with several scratches and nicks and the vainer
lifting. The serviceman also reported that two chairs had fabric coming off.
After reviewing the serviceman finding and photos provided, Conn’s agreed to
issue an exchange for the table and order additional fabric and pads for the
two chairs. Mrs. [redacted] new table was delivered and received in good order on
6/24/15. Our records show prior to receiving the parts to repair the chairs,
Mr. [redacted] contacted our service department again on 7/1/15, stating the new
table he received is doing the same as the previous table.  Instead of sending a serviceman out to
reassess the table, on 7/2/15 Conn’s agreed to issue an exchange only under the
Terms and Condition of manufacturer’s warranty to re-select and also included
all six chairs as a gesture of goodwill. Mr. [redacted] received a store credit in
the amount of $820.00 (which is the original amount paid) to re-select any
furniture prices.
We attempted to contact Mr. [redacted]
on 8/31/15 to discuss his concern but we were unsuccessful and left a voice
message to return our call. After further reviewing Mr. [redacted] service history,
Conn’s has agreed to return the dining set an issue a full refund. Mr. [redacted]
is currently scheduled to have his item picked up by Conn’s delivery team on
9/1/5. Mr. [redacted] may visit his nearest Conn’s to process the refund back to
the [redacted] Card used to make his initial purchase. We sincerely apologize for any
inconvenience Mrs. [redacted] experienced during this process.
If we may be of further assistance, Mr.
[redacted] may contact Customer Service at 1-877-358-1252.
Kind regards,
Dyeisha W[redacted]

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding account [redacted].  Ms. [redacted] stated she would like the NSF fees returned that assessed with one of her payments.    According to our records, Ms. [redacted] scheduled a payment in the amount of $188.62...

through Conn’s online webpay on July 15, 2016.  On July 27, 2016 that payment was returned by Ms. [redacted]’ financial institution due to insufficient funds.  We have included a copy of Ms. [redacted]’ payment confirmation for her records.    Conn’s respectfully disagrees that we should refund the NSF fees in the amount of $75.00 as Ms. [redacted] entered the payment information.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.    Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’ additional comments. Prior to receiving Mr. [redacted]’ complaint, he has never mentioned any damages caused by Conn’s serviceman during any visit to his residence for inspections or repairs. As mentioned in our previous response, we have ordered the parts from the manufacturer to repair the sofa and loveseat. Once Mr. [redacted]’ received the parts, he may contact our Service Department at 1-855-266-6349 to schedule an installation date. Also, Mr. [redacted] mentioned in original response that he regularly sleeps on his furniture. We do not recommend that consumer sleep on the furniture as the unit will begin to display early signs of wear and tear. The seat cushions are generally made with denser foam and are not designed to withhold long periods of body impression.  If we may be of further assistance, Mr. [redacted] may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’s additional comments.  As mentioned in Ms. [redacted]’s original response that was received on 2/27/18; on 7/04/15 Ms. [redacted] purchased a [redacted] Counter table that consisted of a table top and leg along with (4) [redacted] cherry counter chairs.  An exchange was later approved on 6/14/17 due to the table being uneconomical to repair.  Ms. [redacted] was given a in-store credit up to the original amount she paid on her dinette table (top and leg) which was $259.99 to reselect a new dinette table.  Ms. [redacted] has been advised on multiple occasions that we are unable to issue an exchange on her chairs, since she did not originally purchase the table and chairs as a set and no service issues were reported with her chairs.  Ms. [redacted] may contact Conn’s service department at 1-855-266-6349 to schedule an appointment to have her chairs assessed.       In regards to Ms. [redacted]’s loveseat; she is scheduled to be assessed on 3/12/18.  Once the serviceman assess her loveseat and we receive his service report; we will be able to determine what further action is needed.    Again, at this time we are unable to honor Ms. [redacted]’s request to exchange her chairs.  Ms. [redacted] has been approved for an in-store credit up to the original amount she paid on her dinette table (top and leg) which was $259.99 to reselect a new dinette table.  She may visit her local Conn’s location to initiate her exchange.   Conn’s value Ms. [redacted] as our customer and appreciates her for bringing this matter to our attention.   Sincerely, Conn’s Inc.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Mr. [redacted] has been contacted regarding his concerns which were addressed and resolved.  Our records show Mr. [redacted]’s delivery was completed on 9/23/15; his ** high-efficiency washer, dryer, and (2) pedestals were received...

in good order.  Due to the lack of communication and delivery delay, Mr. [redacted] was offered and accepted a $170.00 (10% concession) towards his washer and dryer.  Mr. [redacted] was advised to visit his nearest Conn’s location to have the $170.00 concession processed to his Visa credit card.  We sincerely apologize for any inconvenience Mr. [redacted] has experienced during this process. If we may be of further assistance, Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.Kind regards,Jana A[redacted]Customer RelationsConn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 11/22/16, Mrs. [redacted] purchased a [redacted] side by side refrigerator that came with a limited 1-year manufacturer’s warranty.  Mrs. [redacted] declined to purchase additional RSA coverage through Conn’s...

HomePlus.  Mrs. [redacted] received a copy of Conn’s Return & Exchange Policy at the time of purchase.  Our Return & Exchange Policy state: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product fails while under manufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties.  Mrs. [redacted]’s refrigerator was delivered on 11/23/16 as requested. We researched Mrs. [redacted]’s dispute, and found that she contacted us on 11/25/16; stating the ice-maker was not making ice.  A service call was scheduled for 11/30/16; during the inspection the technician found a new water line and fill tube was needed.  On 12/01/16, the technician ordered the part needed.  On 12/02/16, the dispatcher attempted to contact Mrs. [redacted] to schedule an appointment; however the call was disconnected and dispatcher sent Mrs. [redacted] a text message regarding service.  On 12/05/16, the dispatcher called all number associated with Mrs. [redacted] to schedule an appointment to install the parts and also sent a text message.  On 12/06/16, the dispatcher called Mrs. [redacted] and she disconnected the call.  Mrs. [redacted] later contacted us on 12/06/16; stating she did not want to continue with service, therefore her service order was canceled.   Although we are unable to honor Mrs. [redacted]’s request to exchange her refrigerator; Conn’s is willing to continue with repairs.  If we be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.   Kind regards,  Jana [redacted]Customer Relations

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. We researched Mrs. [redacted]’s complaint and found that her issue is listed under a different customer’s account. Although we are unable to discuss any account with Mrs. [redacted], we will mail the account holder our response regarding...

this matter to the address we have listed on file. If we may be of further assistance, Mrs. [redacted] may have the account holder contact us at1-866-765-1513. Kind regards, Dyeisha W[redacted]

Thank you for the opportunity to respond to Mr. [redacted]s complaint. Our records show on10/30/16, Mr. [redacted] purchased the [redacted] Youth bedroom furniture which consists of five pieces (upper head/footboard, lower head/footboard, ladder rails, slats and trundle) which come with a...

1-year limited manufacturer’s warranty. Mr. [redacted] elected to pickup his items from our warehouse located in Dallas, TX the same day. However; upon arrival the ladder rails were not available for immediate pickup. Mr. [redacted] was advised that he would be contacted once the ladder rails became available for pickup. We show Mr. [redacted] picked up his remaining items and signed his pickup slip acknowledging the items were received in good order.   Mr. [redacted] has been contacted and we have addressed his concerns. If we may be of further assistance, Mr. [redacted] may contact us at1-866-765-1513.         Kind regards, Dyeisha W[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    We researched Ms. [redacted]’s complaint and found that she was contacted by upper management and we were able to reach a mutual agreement regarding her concerns. We were able to confirm that Ms. [redacted]’s sleeper sofa was damaged during the delivery and agreed to issue a concession for damages. We also agreed to issue a credit for damages to her washer and dryer. Ms. [redacted] has agreed to the concession offered and has been made aware that we will mail her a check refund for $300 to the address she provided.   We sincerely apologize for any inconvenience Ms. [redacted] experienced during this process.   Conn’s values Ms. [redacted] as our customer and appreciates her for bringing this matter to our attention.     Sincerely, Conn’s Inc.

Thank you for the opportunity to respond
to [redacted] complaint. Our records show on 7/5/13, [redacted]
purchased a [redacted] refrigerator with a 48-month Repair Service
Agreement Plan.
 
After reviewing [redacted]
service history we found, [redacted]...

[redacted] contacted us on 5/7/15, stating her
refrigerator was not cooling.  We found there
was a delay obtaining the necessary parts needed to repair [redacted]’s
refrigerator.  However, the parts were
received on 5/26/15 and a service call was completed on 5/29/15. The technician
tested the refrigerator and everything tested ok.  Our records show another service call was
set-up on 6/7/15 and scheduled for 6/9/15; upon inspection the technician found
the refrigerator was not cooling.  The
technician submitted an exchange request which was approved the following
day.  Conn’s agreed to issue an exchange
under the Terms and Conditions of the RSA Plan. Our records show we no longer
have the original model [redacted] purchased therefore; they have
been approved to re-select another refrigerator for up to $1699.99 which is the
original amount paid.   Our records show
[redacted] was contacted regarding the approval however as of today has not
selected a replacement.  We show [redacted] contacted our Customer Service department on 6/11/15, to express her dissatisfaction
regarding the terms of the warranty agreement.
 
[redacted] has been reminded that under
the terms and conditions If a covered
product is replaced under the terms of this Agreement, the obligations of FWSC
and its Administrator shall be fully satisfied, where allowed by law.  Therefore, her repair service agreement would
not continue on to the new refrigerator.   [redacted] may visit their nearest Conn’s to initiate the exchange. We sincerely
apologize for any inconvenience Mr. and [redacted] experienced during this
process.
 
 
Please see paragraph 9 of the attached agreement that
was received at the time of purchase.If we may be of further assistance, Mr. and [redacted] may contact Customer Service at [redacted]Kind regards,Kathryn J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11718711, and have determined that this proposed action would not resolve my complaint. As soon as said items are replaced and I can keep the items for more than a month without them breaking or falling apart I will mark this clear. Until then,.....  
Regards,

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 4/22/16, Mr. [redacted] purchased a [redacted] dishwasher which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s. We researched Mrs. [redacted] complaint...

and found on 8/1/16, the manufacturer approved Mr. [redacted] for an exchange on his dishwasher due to repair delay. Our records show we no longer carried the same model Mr. [redacted] originally purchased therefore; he was approved an in-store credit for up to $799.97 (which is the original amount paid) to re-select a new dishwasher. We show Mr. [redacted] elected a different [redacted] dishwasher for $699.97 which was delivered and received in good order on 8/5/16. Although Mrs. [redacted] is outside of our Return and Exchange policy period, Conn’s has agreed to issue a refund for the difference as a gesture of goodwill. We have submitted a credit of $108.25 to be processed to Mr. [redacted] account; please allow 7-14 business days for the credit to post. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513 Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  As stated in our previous response our records indicate that his signed invoice verifies that he received a copy of Conn’s return and exchange policy. We have also confirmed that Mr. [redacted] signed a voluntary repossession form and returned the television to our Conn's located in Gastonia, NC. At this time Mr. [redacted] is will still be responsible for any residual balance remaining on the account.    Kind regards, Kristal [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  No one from Conn's contacted either of us to discuss this issue, arrangements were in place to pick up the "new" microwave from the Lake Charles store on Tuesday, November 1st after 3 pm.  (He also stated if the microwave was not on the truck he would have someone go pick up)  At 12:20 pm [redacted] received a call from Conn's stating they would be delivering the microwave on Thursday, November 3rd.  Which at that time he stated one was to be picked up that day at the Lake Charles store.I called the Lake Charles store as instructed by the store manager to assure the microwave was sent via Conn's truck.  The manager stated he would call me as soon as he checked.  An hour later I called the store again asking to speak with the manager, but was put on hold for over 10 minutes.  I hung up calling back and asked if they could check the status, after being put on hold again, she stated the microwave had not arrived.  I had made arrangements to take off of work (again) to go pick up the "new" microwave.  After dealing with this issue, repairmen who seemed to not know how to replace parts and told you they had a more important customer to get to and could not and would not wait or accept your assistance to remove the microwave from the cabinet (but wanted to know what time husband would be home to have him assist) - customer service who put you on hold for extreme amounts of time then to transfer your call to a "billing department" which had nothing to do with service or repairs.  [redacted] was highly upset about this and stated he would prefer to return the microwave to Conn's.  They stated this could not be done.  But this was in fact done, Friday October 28th I returned to microwave to the Lake Charles Store and the manager credited/returned the cost of the microwave and the extended warranty to the original invoice.  He then added the new microwave to the invoice (same price as originally cost)Since the first microwave could and was credited/returned to the original invoice then the second could as well.  Also stated the first microwave was delivered only - yes it was and was plugged into existing wall outlet - there were no installation requiredFirst microwave worked for 3 months and stopped heating - first repairman ordered the parts but second repairman would not / did not know how to repariAgain no one from Conn's has called to discuss the issue with either of us
Regards,Suzanne Cormier

Thank you for the opportunity to respond to Mr. [redacted]’s additional comments. We spoke to Tim [redacted] (warehouse manager) who stated Mr. [redacted] was made aware he did not have any warranty to continue with service and would responsible for any out-of –pocket expense. However; Mr. [redacted] never came into the store to pay for service therefore no parts were ordered to continue with repairs. The manager also stated that he was in contacted with Mr. [redacted] personally as he was former employee and notified him that that he was unable to locate the unit as it may have been disposed of after remaining unclaimed in service for several months. He offered to issue a refund for the cost of the unit however; he stated Mr. [redacted] has not contacted him since this issue occurred in 2015. We have no records showing Mr. [redacted] has attempted to contact us regarding this matter prior to receiving his initial complaint dated 7/15/2016. At this time we are unable to honor Mr. [redacted]’s request however; Conn’s is willing to issue a refund for the cost of the unit. Again, if additional coverage was purchased, Mr. [redacted] would ONLY receive the amount he originally paid as an exchange/refund would not exceed the original purchase price of the covered product. We have submitted a concession for $50.00 (which is the original amount Mr. [redacted] paid for his unit) to be mailed to the address listed on file; no additional credit is owed. We ask to please allow 7-10 business days to receive the check.  Kind regards, Dyeisha [redacted]Customer Relations

Also here is the copy and pasted return policy from Conn's website.... we have had a Conn's Service Technician at our house and found to have a manufacturer's defect as per exclusion criteria for return:14 days from the date the item is received for computers, computer equipment & accessories,...

camcorders, tablets, gaming systems and digital cameras. There is a 15% restocking fee.* 30 days for electronics, appliances and items not included in the 14 day exchange list above, or the No Returns/Exchanges list below. There is a 15% restocking fee.* The item(s) will be picked up by a Conn’s delivery team, or products purchased via the website can be returned to the mailing address provided or your nearest Conn’s location.For ALL returns & exchanges, any free promotional items tied to the purchase must also be returned.No Returns/Exchanges on:Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** See exclusion below.All air conditionersMobile smartphonesMobile Prepaid CardsAny item purchased under a third party lease and/or rent-to-own plan, except for manufacturer’s defects.Any Beats by Dre® products in store without a Conn’s RPP plan. Customers will need to go through Beats customer service at 1 (800) 442-4000 for all Beats product-related issues.Requirements for ALL Returns/ExchangesProof of purchase.Merchandise must be in new condition as determined by Conn’s.Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount). All free promotional items tied to the purchase must also be returned.Delivery and installation charges will not be refunded on any returns.A second delivery fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn’s service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).Shipping and handling is nonrefundable on any return. The customer is responsible for all shipping charges and shall assume all risk of loss or damage to product while in transit to Conn’s. The customer must ship the item with an approved RA slip. RA slips are valid 14 to 30 days as appropriate.*15% restocking fee is due at the time of the return/exchange and may not be financed on your Conn’s Credit Card (GE Money) or Conn’s Credit (Yes Money). If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn’s Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.**The iComfort® Sleep System by Serta® 120 Day In-Home TrialYou can feel confident when you switch to a new iComfort® Sleep System by Serta® with their 25-Year Limited Warranty and their 120-Day In-Home Trial. This trial program is offered exclusively by Serta to their retail partners, allowing you to experience your new iComfort sleep system in your home for up to 120 days - and still exchange or return it if you are not completely satisfied*. Once your iComfort Sleep System is delivered and set up in your home, sleep on it for a minimum of 30 nights to adjust to a new level of comfort and support. If you are not completely satisfied after the first 30 nights, contact your Serta retailer to discuss your options.*Policies set by local retailer. See store for details. Excludes delivery and set up fees. Offer does not apply to Serta® Motion Perfect® Adjustable Foundations, iComfort Pillows and other iComfort accessories.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’ concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms. [redacted] has stated in the complaint: 1)       She contacted us within 72 hours to report issues with her notebook and was told that the unit would be exchanged but once returned the exchange was denied; 2)       She is requesting to receive an exchange or refund   Our investigation reveals that: 1)    Ms. [redacted]s unit was not returned to the store location within the time-frame to process an exchange without the required 15% restocking fee; 2)    Ms. [redacted]’ unit has been exchanged.     We researched Ms. [redacted]’ complaint and found that her issue has been addressed. Our records show Ms. [redacted] was approved for an exchange on her [redacted] due to manufacturer defects were found on the main board and LCD panel. We show Ms. [redacted] initiated her approved exchange on 8/9/17 and re-selected the same [redacted].   We have no records showing that Ms. [redacted] has contacted us regarding any further issue she is experiencing. We sincerely apologize for any inconvenience Ms. [redacted] experienced during this process.   Conn’s value Ms. [redacted] as a customer and appreciates her for bringing this matter to our attention.