Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Their statement of the NSF fees being refunded by my bank is false and to this day I have not received the refund check for the overcharges.  I am never dealing with this company again.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
 The heater on unit is working,  I did not use the A/C yet due of cold weather.

Thank you again for the opportunity to respond to Mr. [redacted]'s concerns regarding account [redacted] and [redacted].  We are unable to combine Mr. [redacted]'s accounts due to the small balance owed on account [redacted].  We value Mr. [redacted] as a customer and appreciate him for bringing his concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 3/03/16, Mrs. [redacted] purchased a [redacted] 55” LED TV with a 25-month Repair Service Agreement w/Accidental Damage, a [redacted] 75” LED TV with a 49-month Repair Service Agreement w/Accidental Damage, and a...

Milestone XL Full Motion TV Mount.  Mrs. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.  Our records show Mrs. [redacted] elected to pick up her [redacted] 55” and TV mount from our Arizona location #141 on3/03/16 and 3/04/16. After researching Mrs. [redacted]’s complaint we found at the time of purchase she was advised the [redacted] 75” LED TV was on back order and was expected to arrive within 1-2 weeks.  After further research we found Mrs. [redacted]’s TV became available on 3/22/16.  Once the unit became available; Mrs. [redacted] advised the store she did not have transportation to retrieve the TV.  Mrs. [redacted]'s television was delivered to her residence as a gesture of goodwill.  Mrs. [redacted] received her TV on 3/22/16 in good order.  We sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this matter.     If we may be of further assistance, Mrs. [redacted] may contact Customer Service Department at 1-877-358-1252. Kind regards, Jana [redacted]

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding account
[redacted]0030.  Ms. [redacted] stated she paid
her account balance in full; however, the account remains opened. 
According to
our records, Ms. [redacted] submitted a payment in the amount of $235.10...

on
September 20, 2015.  Due to a system error
an additional payment in the amount of $235.10 was processed on September 21,
2015.  On September 24, 2015 the payment
processed on September 21, 2015 in error was reversed.  Ms. [redacted] also disputed that payment with
her financial institution on October 31, 2015 and the payment was reversed a
second time causing Ms. [redacted]’s account to reopen. 
As of December
14, 2015, the payoff amount on the account is $235.10.  Please note, the payoff amount may update
daily.  If Ms. [redacted] chooses to pay the account
balance in full, we ask that she contact us the day she plans to submit the
payment for an up-to-date payoff quote. 
We have
attached a copy of Ms. [redacted]’s payment history for her records. 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our attention.  Thank you,Cheryle S[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms. [redacted] has stated in the complaint: 1)       She contacted us for repairs on her sofa, and we replaced a part. However, the part that was replaced is still not working correctly; 2)       She was informed that her warranty expired, but we will send some out to look at her sofa, and 3)       She is requesting to have her sofa repaired.   Our investigation reveals that: 1)    Ms. [redacted]’s did not contact us again until two months after parts were replaced on her sofa, 2)    Ms. [redacted] was advised that the manufacturer’s warranty expired on her furniture and we were unable to continue with repairs, and 3)    We have agreed to send a serviceman back out to re-assess the mechanism only.   Our records show on 7/6/16, Ms. [redacted] purchased the Nolan recliner and reclining sofa which came with a 1-year limited manufacturer’s warranty until 7/6/17.   We researched Ms. [redacted]’s service history and found that she first contacted us for service on 5/16/17 stating her reclining sofa does not close. A service appointment was scheduled for 5/18/17. During the inspection, the serviceman found the right recliner of the sofa is not working and submitted a part order to replace the right mechanism. Once we received the part, Ms. [redacted] was contacted and scheduled for installation on 6/1/17. However; before her appointment, Ms. [redacted] contacted us and stated she will be out of town and will notify us when she is ready for installation. We show Ms. [redacted] later contacted us to continue with repairs and was scheduled for 6/7/17. The serviceman reported that he installed the new mechanism on the sofa and the unit was functioning properly.   Our records show Ms. [redacted] contacted us again on 8/2/17 stating that she has been out of town and when she returned she noticed her sofa was not repaired correctly. Ms. [redacted] was advised that her manufacturer’s warranty expired on 7/6/17 and we are unable to continue with repairs.   After further review of Ms. [redacted]’s complaint, we have agreed to send a serviceman out to re-assess only the mechanism that was replaced. Once the serviceman has inspected the unit, we can determine if a new mechanism is required.   Conn’s value Ms. [redacted] as a customer and appreciates her for bringing this matter to our attention.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  
I called the number provided and was told I can go to any Conns store and pick up the rails I will be going to Thornton store to request the Rails for Java Bed. I have had problems in the past with a previos bed and I was told they don't carry rails so I would like to request that if this happens like it did in the past and I got the run around than I would like a full refund of this specific Bed

Thank you for
the opportunity to respond to Ms. [redacted]’s concerns regarding accounts
[redacted] and [redacted]  Ms. [redacted]
stated she is being charged additional fees based on her credit score and late
fees for payments.
 
According to
our records, Ms. [redacted] signed a...

24-month retail installment contract on August
11, 2015.  This contract created account
[redacted].  Ms. [redacted] signed a second retail
installment contract on August 13, 2015. This contract created account
[redacted]
 
Ms. [redacted]
stated she is being charged additional fees for credit ratings.  Conn’s respectfully disagrees that additional
fees are assessed on the accounts due to credit ratings. We have attached
copies of Ms. [redacted]’s contracts for her records. 
 
Ms. [redacted]
also stated she has been charged late fees due to payments not posting
timely.  We have no record of late fees
being assessed on either account.  We
have attached copies of Ms. [redacted]’s payment histories for her records. 
 
We value Ms.
[redacted] as a customer and appreciate her for bringing her concerns to our
attention.  We would like to assure her
that no additional service fees are assessed on her accounts based credit scores.  Both accounts have been established based on
the terms and conditions of the retail installment contracts signed at the time
of purchase.  Thank you,Cheryle S[redacted]

Thank you again for the opportunity to respond to Ms. [redacted]' concerns regarding her account.  Our records indicate both payments were returned to her [redacted] card.  Ms. [redacted] will need to provide her December [redacted] card statement for further review.

Thank you for the
opportunity to respond to [redacted] complaint. Our records show on 5/19/13,
[redacted] purchased the S[redacted] mattress with a 48-month FurnitureGard
Plan.
 
We reviewed [redacted]
complaint and found she contacted our service department on 5/13/15...

stating her
mattress was sinking in and bulging out to the side. A service appointment was
originally scheduled for 6/13/15 however due to scheduling conflicts [redacted] appointment was re-scheduled for 6/27/15. During the inspection the
serviceman found a ½” body impression and several stains throughout the
mattress. [redacted] was contacted by our Furniture Claim specialist and advised
that based on the serviceman’s finding and the photos provided during
inspection; the mattress displays signs of stains on the same side the bulging
appears. [redacted] was also informed that her mattress only has a 1/2” body
impression which does not meet the qualification for an exchange under the
Terms and Conditions of the manufacturer’s warranty or the FurnitureGard Plan.
 
At this time we are unable
to honor [redacted] request for an exchange; her mattress does not meet the
qualification based on the serviceman’s findings and photos provided.
 
We have included a copy of
Sealy Warranty with our response.
 
If
we may be of further assistance, [redacted] may contact our customer service
department at [redacted]Kind regards,Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments.  As mentioned in Mrs. [redacted]’s last response that was received on 10/04/16; Mrs. [redacted]’s refrigerator is only covered under the limited 1-year manufacturer’s warranty no additional RSA coverage was purchased through Conn’s.  As stated Mrs. [redacted] was scheduled for service on 9/16/16, but called in to reschedule; stating she needed an early morning time frame.  Mrs. [redacted] was rescheduled on 9/26/16; during the inspection the technician reported he reinstalled the freezer door seal and adjusted the temperature control to complete repairs.  On 9/30/16, Mrs. [redacted] contacted us; stating the ice-maker was not functioning.  The technician ordered a new ice-maker and Mrs. [redacted] was scheduled to have service completed on 10/04/16. Since Mrs. [redacted]’s last response; we learned the day of her scheduled appointment she was not available.  Our records indicate we attempted to contact Mrs. [redacted] on multiple occasions dated from 10/05/16, 10/06/16, 10/07/16 to reschedule her appointment to complete repairs, but were unsuccessful.  Due to not be able to reach Mrs. [redacted] her service order was cancelled completely on 10/08/16.  At this time we are unable to honor Mrs. [redacted]’s request to exchange her refrigerator.  Mrs. [redacted] may contact our service department at 1-855-266-6349 to schedule an appointment at her convenience.  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252 Kind regards,  Jana A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The response this company gave you is a total bull st lie. This company did not send me a copy of any contract on any email. We thought papers would be given when we picked up the TV from the warehouse. They instructed us they papers would be mailed. After we found out that the company put $785.00 worth of insurance on this bill we decided to cancel and return the product within the 30 days allowed by law. The company said there would be a 15% restocking charge, I asked where was that printed, the company said in your contracts, I stated to them you have not sent me any paperwork, and they did not send any. The whole 30 days we waited for this so called paper concerning this restocking charge to appear, Never has been sent to me. I called the collections Dept. on February 3, 2017 and talked to a lady by the name of [redacted] she said If I paid $100.00 on this account and after it posted on Feb.9th 2017 then she could rewrite the terms and set it up on $100.00 per month due on the 9th of each month beginning on March 9th 2017, I paid her $100.00 0n check #[redacted] confirmation #[redacted]. The payment cleared and the company refuses to honor what the lady told me she would do. So I guess she lied. That conversation is recorded that took place on Feb. 3rd, 2017 pull the records. As for the insurance that was added My dad went to home to get his homeowners policy and it was brought up to the store and Yolanda took a copy and put it with my files. We even told her we did not want any extra warranty and we had our own insurance. so I should had never been charged for that as well. I even was told that the payments would be $106.50 a month not $130.11 so twice I have been lied to. Now on Feb. 18th conns has sent me the contracts by mail we received, IN THAT CONTRACT THERE IS NOTHING MENTIONED ABOUT THE INSURANCE BEING CREDITED NOR IS THERE ANYFORM ATTACHED THAT I SUPPOSILY SIGNED AGREEING TO SOME BULL st 15% RESTOCKING CHARGE. THERE IS A NOTICE THAT WE DID NOT WANT ANY EXTRA WARRANTY BUT WAS STILL CHARGED FOR IT. THIS COMPANY IS FULL OF LIES AND DECEIT I WILL SETTLE THIS IF I AM ALLOWED TO RETURN THE 2 PRODUCT BACK IN THE ORIGINAL PACKAGING FOR FULL CREDIT, OR THE COMAPNAY STANDS BY WHAT WAS PROMISED TO ME BY [redacted] ON THE TERMS STATED ON FEB. 3RD.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for
the opportunity to respond to Ms. [redacted]’ concerns regarding a delivery
fee.  Ms. [redacted] stated she saw an
advertisement for free delivery; however, she was charged for delivery.
 
Conn’s would
like to thank Ms. [redacted] for bringing this matter to our...

attention.  It has been corrected and we have refunded
Ms. [redacted] delivery fee of $79.99 plus tax. 
Ms. [redacted] will receive her refund check in the mail within 7-14
business days. 
 
Conn’s values Ms. [redacted] as a customer and
sincerely apologizes for any inconvenience she has experienced due to this
matterThank you,Cheryle [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:From: [redacted] Sent: Sunday, September 17, 2017 3:21 PMTo: drteam <[email protected]>Subject: Resolved issueI don't know If I had message before but the store resolved the issue a few days later sorry for the late notice. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted] concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions...

by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Mr. [redacted] has stated in the complaint: 1)      He contacted us for repairs on his TV and had been getting the runaround receive his service, and 2)      he is requesting an exchange.         Our investigation reveals that: 1)    We attempted to locate a service provider in Mr. [redacted]’s location but was unsuccessful; and  2)    Mr. [redacted] was approved for an exchange under the Terms and Conditions of the manufacturer’s warranty.     Our records show on 2/22/17, Mr. [redacted] purchased a 65” [redacted] 4k Smart TV and elected to purchase a 25-month Repair Service Agreement Plan.   We researched Mr. [redacted]’s complaint and found that he contacted our service department on 6/24/17 stating that there was a large dark line on the left side of the screen. Our records show we reached out to the manufacturer in attempts to locate a service provider in Mr. [redacted]’s area but found a technician was not available. The manufacturer approved to exchange Mr. [redacted]’s television since a provider was not available.   Our record show Mr. [redacted]’s new television was delivered and signed acknowledging the item was received in good order on 7/13/17.  We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the service delay.   Conn’s values Mr. [redacted] a customer and appreciates him for bringing this matter to our attention.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: She purchased bedroom furniture but her rails were not delivered She was informed numerous times that the rails were in the scheduled for delivery but she did not receive the item as promised;3.     She was informed that the box springs she received for her bed was not needed for the type of bed frame purchased but was told that she could not return the items for a refund;4.     She is requesting a $1000 credit for the box spring and delivery experience. Our investigation reveals that: 1.     There was a system error which caused the bed rails not to be on the delivery truck during the initial delivery;2.     Ms. [redacted] was made aware by the delivery team that her rails were not in stock for immediate delivery and she would be contacted for delivery once available;3.     Ms. [redacted] received 2 free box springs with her qualified purchased; and4.     Although we are unable to honor Ms. [redacted]’s request for a $1000 credit, we will issue a credit to her account for $150 due to the delivery delay.                  Our records show on 11/23/17, Ms. [redacted] purchased the [redacted] bedroom furniture which consist of seven pieces (headboard, footboard, rails, mirror, 2 nightstands, and chest drawer), the [redacted] living room furniture which consist of three pieces (sofa, loveseat, and chaise) and a ), a Serta King mattress. At the time of Ms. [redacted]’s purchase, she qualified to receive a free ** laptop, 2 [redacted] Comfort box spring and free delivery.  After researching Ms. [redacted]’s complaint we found that her items were scheduled for delivery on 11/25/17. Upon the delivery all items were received in good order except for the bedrails. We were able to confirm that due to a system error, Ms. [redacted]’s rails were not placed on the delivery truck with the other items. Ms. [redacted] was informed by the delivery department that the rails were not in stock at the local warehouse for immediate re-delivery but she would be notified once available. Our records show Ms. [redacted]’s rails were delivered and her bed was successfully assembled on 11/28/17.  At this time we are unable to honor Ms. [redacted]’s request to have $1000.00 deducted from her account. However; we will credit Ms. [redacted]’s account for $150 (the original cost of delivery) due to the delay with delivery. We sincerely apologize for any inconvenience Ms. [redacted] experienced during this process. Conn’s values Ms. [redacted] as our customer and appreciates her for bringing this matter to our attention.  Sincerely,Conn’s Inc.

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’ concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms....

[redacted]           may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Ms. [redacted] has stated in the complaint: 1.        She contacted us for service on her washer, but we have not been able to find a technician to inspect the unit;     Our investigation reveals that: 1.        Due to Ms. [redacted] location, there was a delay scheduling her initial service appointment.   Our records show on 11/30/16, Ms. [redacted] purchased a [redacted] washer and elected to purchase a 48-month Repair Service Agreement Plan.   We researched Ms. [redacted] complaint and found that she contacted our service department on 10/2/17 stating that her washer displayed an error code and will not complete the cycle. Our records show we did not have a service provider in Ms. [redacted] area which caused a delay scheduling her initial appointment. Therefore; we reached out to the manufacturer to schedule Ms. [redacted] an inspection in attempts to expedite her repair needs. Based on the manufacturer, we were informed that Ms. [redacted] is currently scheduled with a 3rd party technician and parts have been ordered to complete the repairs. Ms. [redacted] has been contacted and made aware that once the provider receives the parts, she will be contacted to schedule installation.   We sincerely apologize for any inconvenience Ms. [redacted] experienced as a result of the service delay.   Conn’s valued Ms. [redacted] as a customer and appreciated him for bringing this matter to our attention. Sincerely, Conn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 11/1/15, Mrs. [redacted] purchased [redacted] Notebook and elected to buy a 25-month Repair Service Agreement Plan. We researched Mrs. [redacted] service history, and she took her notebook into the local...

Conn’s on 11/4/16 for repairs due to the unit does not turn on when plugged in. Mrs. [redacted]’s notebook was received in Conn’s service center on 11/14/16; during the inspection, the technician found a new AC adapter was needed to complete repairs. Mrs. [redacted] was contacted and made aware that the part was on back order until 11/29/16 and she would be notified once the unit is fixed. Once the part was received the technician attempted to repair the unit but found the incorrect adapter was received. Therefore on 12/2/16; Mrs. [redacted] was contacted and made aware that the notebook has been approved for an exchange due to the service delay. Our records show Mrs. [redacted] requested to receive a refund instead of the exchange, therefore; we processed a credit of $646.25 to her account on 12/7/16. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the service delay. If we may be of further assistance, Mrs. [redacted]  may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  Our records show on 12/23/15, Mrs. [redacted] purchased a [redacted] laptop/tablet 2-N-1 with a 37-month Repair Service Agreement w/Accidental Damage.  Mrs. [redacted]’s signed invoice indicates at the time of purchase she...

acknowledged she was provided a copy of Conn’s Return and Exchange Policy which states: A consumer has 14-days from the date the item is received to return or exchange (computers) with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties.  Mrs. [redacted] also signed acknowledging she was provided a copy of the RSA & ACCIDENTAL DAMAGE brochure and that she understood the coverage associated with the covered product.  Mrs. [redacted] elected to pick up her laptop/tablet 2-N-1 from our [redacted] location store #[redacted]. We researched Mrs. [redacted]’s complaint and found she contacted us on 12/30/15, stating the unit would not connect to the Wi-Fi.  Mrs. [redacted]’s unit was received by service; during the inspection the technician tested Mrs. [redacted]’s laptop/tablet 2-N-1 and the unit passed all functional tests.  The technician also updated all system drivers optimized unit was working up the manufacturer specifications.    After further review we did not find a new service order was created for Mrs. [redacted] regarding an issue with her laptop/tablet 2-N-1.  After receiving her complaint we attempted multiple times to contact her to have a remote technician assess her repair needs.  For further assistance she may contact our service department 1-855-266-6349 to have a remote technician assess her repair needs.  If we may be of further assistance, Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252 Kind regards,  Jana A[redacted]

Thank you for the
opportunity to respond to [redacted]’s additional comments. Our records
show on 9/21/15; the serviceman found the sofa had a large slice in the
stitching, the left seat casing ripped and springs detached. The serviceman
also found the loveseat left casing was ripped and the right recliner pull
handle wire fraying. [redacted]’s was contacted and made aware that we
would order the back frame and springs for the sofa as well as the seat casing
on the loveseat. However; the seams splitting as a result of the unit rubbing against
another object is not covered under the Terms and Conditions of the
FurnitureGard Plan. On 10/6/15, the serviceman returned to [redacted]’s
residence and was able to reinforce the frame and install new clips on the
sofa. The serviceman also installed the new seat cover and right recliner pull
handle on the loveseat to complete repairs.
Again, at this time Mr.
and Mrs. [redacted]’s furniture does not meet the qualifications for an exchange;
based on the serviceman’s report both the sofa and loveseat has been repaired
up to the manufacturer’s specification.  
If we may be of further assistance, Mr.
and Mrs. [redacted] may contact Customer Service at [redacted].
 
Kind regards,
 
Dyeisha W[redacted]