Alcon Laboratories, Inc.

12-08-2016 Hello,Alcon is corresponding directly with consumer via private email. We are working with the rebate group to satisfy the complaint Thank you,Alcon Laboratories, Inc

October 17, 2016 Hello,We apologize that you are experiencing problems with your Alcon Rebate. In researching your complaint, we see that it is now valid. If you experience any further issues, please call Alcon's Consumer Care Team at *** and they will assist
you. Thank you,Alcon Laboratories, Inc

December 12, 2016 Hello Mr***,Reaching out to our Rebate group, we have had new tracking numbers created for you. These new tracking numbers will replace both of your tracking numbers and allow a re-issue of both of your pre-paid *** cards. Your new tracking
numbers are *** and ***. You can go online at *** and use these numbers to track the process of your re-issued cards. Please allow up to weeks for the re-issue, and if you need further assistance, call Alcon's Consumer Care Team at *** and they will be happy to assist you.We apologize for this inconvenience and appreciate your faithfulness to our lens Thank you,Alcon Laboratories, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and I appreciate your organization's willingness to intervene on this complaint and other similar complaints. I find that this resolution is satisfactory.
Regards,
*** ***

February 2,
Hello,
Thank
you for allowing us to respond to complaint #***
Alcon
takes reports of complaints from our customers very seriously. Upon
receipt of Ms*** complaint, we immediately contacted our rebate vendor
to obtain information
concerning her rebate submission. Based on the
information received from our Rebate Vendor, we have asked that Ms*** rebate
submission be validated and she receive payment. Ms*** should be
receiving a Visa Prepaid Card within the next weeks
Alcon
values each customer and strives to deliver excellent customer service.
We regret that Ms*** had a less than optimal experience with our rebate
processIf she has any further concerns, we ask that she please call our
Consumer Care Line at 1-800-757-and they will be happy to assist
Thank
you,
Alcon
Laboratories, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Alcon claims to have provided a copy of the form documentation with their response that contains the specified dates but nothing was actually attached to the letter
Further, as stated in my original complaint, at no point did the company contact me to disabuse me of the (APPARENT) erroneous notion that my second rebate fell outside the alleged eligible timeframeIf this case was so "cut-and-dry" and the rebate terms so apparent, then why was the rebate not simply disallowed during the internet live chat with THEIR customer service agent INSTEAD of being told by THEIR customer service agent that the rebate would be processed? Why was the onus on me to repeatedly contact Alcon?
Even if they actually provide documentation at this point, I do not intend to ever purchase lenses manufactured by Alcon (or any of its subsidiaries) ever again as this is NOT how a company should treat a lifelong customer like myselfLoyalty repaid with brusqueness and misinformation is no way to conduct a business - regardless of size or market-share
Best* *** ***

December 12, 2017 Hello, Our Rebate Group reports that Ms*** redeemed her payment option for her rebate on December 4, 2017. Ms*** selected to have a physical card mailed to her.Thank you,Alcon Laboratories, Inc

Hello,Thank you for allowing a response to complaint * *** We are turning your complaint over to our Medical Safety Team. For your information, they can be reached at *** but this complaint will be sent to them today. Thank you,Alcon Laboratories

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will never buy your products again, i'll pay more for another company and will advise anyone I know getting contacts to never use your products. i've already alerted my local eye specialist to your less than honest tactics.Have a nice day
Regards,
*** ***

November 21, 2017 Mr***,Thank you for your response. Our Rebate Group has re-issued your payment email. You should now be able to complete your redemption. We ask that you do this in a timely manner so it does not expire again. We apologize for any inconvenience, and we appreciate your business Thank you,Alcon Laboratories, Inc

May 9, 2017 Hello,On May 2, 2017, MsHunter's rebate was marked as valid. Our rebate group reached out to her via email and voice mailHer claim for a $rebate is in processThank you,Alcon Laboratories, Inc

January 3, 2018Hello,We have reached out to our Rebate Group and requested that *** rebate submission be made valid. It appears the difficulty was in applying for the redemption code. It will take a few days for the reversal process, and then a payment email will be sent. This
email will request that a choice be made between a physical or virtual card. If within days you do not receive this email, please call Alcon's Consumer Care Team at 1-***-***-*** and they will be happy to assist. Thank you,Alcon Laboratories, Inc

August 5, 2016Hello Ms***We apologize this is unacceptable for you. It is hard to predict the volume of acceptance to the rebates. Unfortunately, your rebate cannot be expedited. We are confident you will get your rebate, although it is taking longer than the stated 6-weeks. Thank you,Alcon Laboratories, Inc

July 2, 2015Thank you for the opportunity to respond to complaint # ***Alcon understands Ms
*** frustration with the fact that the sales associate failed to inform
her of the conditions of the rebate, however Alcon only controls the message
that is on the rebate itself. Alcon does not control the messages relayed
or not relayed by sales associates of another company. Alcon takes
patient safety and product satisfaction very seriously and therefore makes best
efforts to ensure patients are using the lenses properly, including using the
lenses in accordance with current prescriptions. This is part of the
reason why we have a 90-day limitation on our rebates Again, we appreciate Ms
D*** loyalty to our lenses over the last several years. Alcon
believes that it has addressed MsD*** complaint, and that Alcon’s actions
are in accordance with the explicit terms and conditions of the rebate.
Accordingly, Alcon believes that no further action is required Sincerely,Alcon Laboratories

Complaint: ***
I am rejecting this response because:The rebate program I used is no longer active so I have no way of generating a new codeAlso, how is copy and pasting not the most accurate way of transmitting the informationThat does not make any sense.
Regards,
*** ***

Hello,
Thank you for allowing Alcon to respond to complaint number
***. Alcon takes reports of
complaints from our customers very seriouslyUpon receipt of this complaint,
we contacted our rebate fulfillment vendor to obtain information
concerning Mr*** rebate
submission and complaints. Based on the information our rebate
fulfillment vendor provided, Mr*** rebate has been validated
and moved to an approved statusA physical card has been issued and should be received within the following 2-weeksAlcon values each customer and strives to deliver
excellent customer service and we regret that Mr*** had a less than optimal
experience with our rebate process.
We ask that he call Alcon's Consumer Care Line if he experiences any further concerns at *** Thank you,Alcon Laboratories, Inc

September 26, 2016 Hello,Per our Rebate Team, they report that your prepaid Visa was mailed out on September 15, 2016. It was sent out via USPS, please allow adequate time for receiptWe apologize this has taken much longer than anticipated Thank you,Alcon Laboratories, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

9-14-17 Hello,Reaching out to our Rebate Group for research, the following information was discovered: Purchase date was 6-16-2017, rebate submitted on 6-30-2017. The claim was placed on hold because an eye exam was not submitted, which is a requirement of
the Terms and Conditions of the rebate claim. In addition, the purchase invoice for contact lens shows only a dollar amount, it does not provide the Brand of contacts purchased, nor a quantity, which is a requirement of the Terms and Conditions of the rebate claim. The documents submitted did not meet the timeline of Terms and Conditions to have this rebate validatedAlcon Laboratories, Incnow considers this matter closed Thank you,Alcon Laboratories, Inc