Alcon Laboratories, Inc.

Hello,Reaching out to our vendor, we verifed that Mr. [redacted]' pre-paid Visa was mailed out on October 4, 2015.  If he would like, we can cancel the card already in the mail, create a manual check and overnight it to him.  Please advise. Thank you,Alcon Customer Service

Complaint: [redacted]
I am rejecting this response because: I have not received any email or communications in regard to this matter. Please contact me at ([redacted] to resolve this issue. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

11-25-16 Hello,Your complaint has been sent over to our Medical Safety group.  They will reach out to you, create a case and work towards a resolution with you.  Thank You,Alcon Laboratories, INC.

7-25-2016 Hello Ms[redacted]We apologize that you have had problems getting your rebate.  When you registered online, you were given a tracking number.  Will you please send us that tracking number so we may follow up with our Rebate group? Thank you,Alcon Laboratories

June 13, 2016 Mr. [redacted]First, I apologize you are having problems with our Rebate vendor.  I am the Supervisor over Alcon's Consumer Care Team and will have one of my associates reach out to the vendor for you and get this resolved.    Thank you for your patience while we...

work on this issue for you. Best Regards,[redacted]Alcon LaboratoriesFort Worth, Texas

February 9, 2019 
Hello,
Thank
you for allowing us to respond to complaint #[redacted].
Alcon
takes reports of complaints from our customers very seriously.  Upon
receipt of Mr. [redacted] complaint, we immediately contacted our rebate vendor
to obtain information...

concerning his rebate submission.  Based on the
information received from our Rebate Vendor, we have asked that Mr. [redacted] rebate
submission be validated and he receive payment. 
Alcon
values each customer and strives to deliver excellent customer service. 
We regret that Mr. [redacted] had a less than optimal experience with our rebate
process. If he has any further concerns, we ask that she please call our
Consumer Care Line at 1-800-757-9195 and they will be happy to assist.
Thank
you,
Alcon
Laboratories, Inc.

9-29-16 Hello,As it should have been, Mr. [redacted] filed his rebate in Canada because that is where he lives and purchased his lens.   Unfortunately,  because we are in the U.S., we do not have access to their system and must reach out to them for information.  We have already...

emailed the Rebate Center as well as a manager within Alcon Canada's Customer Service to ask them to assist.  As soon as we receive updated information from them, we will gladly respond to Mr. [redacted] complaint. Thank you,Alcon Laboratories Inc.Fort Worth Texas, U.S.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

October 24, 2016 Hello,In reaching out to our Rebate Group, we found 2 tracking numbers for you, [redacted] and [redacted].  Both tracking numbers have been made valid and are scheduled for processing. You may log onto [redacted] to track the progress. If you need further...

assistance, please reach out to our Alcon Consumer Care Team at [redacted] and they will be happy to assist you.  Thank you,Alcon Laboratories, Inc.

September 15, 2016 Good Afternoon,We apologize that your rebate process has taken much longer than expected.  Reaching out to our Rebate Group, we were told  that your prepaid card moved from processing to printing on September 13th.  They are asking for 15 days to...

receive.  We are very sorry that this has become an inconvenience for you, but feel confident that you will be receiving your rebate very soon.  Thank you,Alcon Laboratories, Inc.

7-24-2017 Hello,Reaching out to our Rebate Group, they did verify that the rebate code used was invalid.  They advised that copying and pasting codes does not always translate over.  We are happy to open your rebate claim and re-evaluate once you provide a valid rebate code....

 Thank you,Alcon Laboratories, Inc.

February 19,2016
RE: ID [redacted]
Ms. Brett's complaint has been referred to our Medical Safety Unit for investigation. Our Medical Safety team will contact Ms. [redacted] to speak with her about her complaint. Once Medical Safety has investigated and files a report, an update will be made to the...

Revdex.com.
Thank you,
Alcon Labs

January 26, 2018Hello,Thank you for allowing us to comment on complaint number [redacted]. Mr. [redacted],We apologize for the delay in our response, however, we are still investigating this concern for you.  We appreciate your patience in this time of research. @Revdex.com, please do not close as...

unanswered, as Alcon will respond once our investigation of Mr. [redacted] submission is complete. Thank you,Alcon Laboratories, Inc.

December 29, 2017 Hello,Our Rebate Group reports that this rebate submission has been approved. Please advise receipt of emails from our rebate group requesting a payment choice. Thank you,Alcon Laboratories, Inc.

December 1, 2017.Hello,Thank you for allowing Alcon to respond to complaint number [redacted] from Ms. [redacted].  Our investigation shows that Ms. [redacted] claim was paid on June 15, 2017, via email.  The email prompted Ms. [redacted] to choose a payment option, whether payment by virtual card or a...

physical card.  Ms. [redacted] did not respond to the email, and it has now expired for redemption.  However, we have asked that this same email be activated again and sent to Ms. [redacted] for a choice of redemption.  She will receive the email from [redacted]  It may fall into a spam folder, depending on computer settings, so we ask that she also check that folder.   Thank you,Alcon Laboratories, Inc.

4-13-17 Hello,In reaching out to our Patient Safety Group, they already have a complaint on file for you.  Please use case # [redacted] if you need further discussion with our Patient Safety Team.  They can be reached at [redacted].  Thank you,Alcon Laboratories, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com! I really appreciate the help. 
Regards. 
[redacted]

9-15-17 Hello,Our investigation of Ms. [redacted] rebate submission revealed that the Terms and Conditions of the rebate process were not followed.  Our Rebate group did not receive all the documents required to validate Ms. [redacted] rebate.  Ms. [redacted] did not provide the following...

documents to support her rebate submission:  a UPC code from her box of contacts, an original rebate form, and we also did not receive a fitting exam which is a requirement for rebate processing. Attached are the 2 documents we received: Her tracking number and her receipt for contact lens purchase (this is not a fitting exam.) Alcon Laboratories, Inc. considers this matter as closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]