Alcon Laboratories, Inc.

7-11-2016 Hello,In reference to your tracking number ***, we have contacted our rebate vendor on your behalf and your rebate has now been validated. Your new tracking number is *** You may follow the process of this new tracking number by logging on to
WWW.MYALCONLENSREBATES.COMWe apologize for any inconvenience you have had. Please allow 6-weeks for receipt of your prepaid Visa Thank you,ALCON LABORATORIES

February 9, 2018 HelloThank you for allowing us to respond to complaint #***
Alcon
takes reports of complaints from our customers very seriously. Upon
receipt of Ms***'s complaint, we immediately contacted our rebate vendor
to obtain information concerning her
rebate submission. Based on the
information received from our Rebate Vendor, Ms*** should have already received a duplicate payment email from ALCON.PREPAIDDIGITALSOLUTIONS.COM. As a precaution, these emails contain a link that will expire if not activated within a timely mannerUsing the link, she will choose to receive a physical card or a virtual card. Our rebate vendor states they resent the email as well as leaving a voice mail for herAlcon
values each customer and strives to deliver excellent customer service.
We regret that Ms*** had a less than optimal experience with our rebate
processIf she has any further concerns, we ask that she please call our
Consumer Care Line at *** and they will be happy to assist
Thank you,Alcon Laboratories, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. However, I have little confidence that the actions stated will happen as I had agreement with them previously for the same action--- and they did not follow up as they stated they would, previously.
Regards,
*** ***

*** Your rebate was declined because your purchase date was 4-21-and your rebate submission date was 6-28-which is daysOur rebate terms and conditions state a period of days is givenAs a courtesy we have created a $appeasement card, reference to this card is ***.Alcon
Laboratories Inc

May 11, 2016 Hello,Our rebate processing center has cancelled the prepaid Visa cards that were scheduled for you. They are instead sending you a check in the amount of $overnight. The check amount covers your original rebate of $plus $for the inconvenience. Alcon Laboratories, Incwill not reimburse you for the cost of your contact lensWe apologize this has been such an inconvenience for you. You should receive the check tomorrow, May 12th, via FEDX Thank you,Alcon Laboratories Customer Service

November 14, 2016 Hello,Reaching out to our rebate group, Ms*** prepaid card went to print on November 7, 2016. She can expect to receive it within days of that date. Please reach out to our Consumer Care Team at Alcon if further assistance or information is needed. *** Thank you,Alcon Laboratories, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meI have been told that my claim had been approved and I would receive payment confirmation within a few days times nowI would appreciate it if you could leave this file open until that follow through with my rebateI have been dealing with this since June and honestly don't expect them to follow throughI have already checked my claim status as of 2pm today Oct and it still says it has been deniedThis is just to avoid me having to file another complaint to insure this is resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute at this time I will reconsider my response if, and when, I actually receive my rebate In reading the many other complaints against Alcon over rebate disputes, it is unlikely that I will receive the rebate even though Alcon claims it was mailedI am reserving the right to keep my claim open until such time as the matter is settled
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

August 10, 2016 Hello Mr***We apologize for the problems you have had with the rebate website. In reaching out to our Rebate Team, they were going to have someone reach out to you to assist with your registration. Have you been contacted yet? Thank you,Alcon Laboratories,
Inc

9-29-2017 Hello,In response to your complaint regarding your rebate submission, we have asked our Rebate Group to reverse the status of your claim and mark your entry as approved. Kindly allow business days for this to be completed. Upon approval, you will receive a
confirmation payment email notification within the following weeks. We apologize for this inconvenience.In response to your complaint regarding your contact lens, we ask that you please reach out to our Patient Safety Group. They will assist you with any issues or complaints you have with your contacts. Please call ***-*** or *** Thank you,Alcon Laboratories, Inc

***,This is the only complaint (that I know of) that remains unresolved for us on your files. I reached out to my business partners and requested that we make this situation right for the consumer. At the time of the complaint, we did have stringent policies in place that these partners could not overrideI received approval today and reached out to the consumer to verify current information. The consumer reports that he did receive his rebate from us. Knowing this, does this case still remain as unresolved? Kind Regards, *** ***Vision Care Customer Service Supervisor

October 23, 2017*** ***,We have reached out to our Rebate Group and inquired about your submission. Once we receive updated information, we will respond back to your concerns. Thank you,Alcon Laboratories, Inc

January 3, 2017Hello,Thank you for allowing us to respond to Ms*** complaint. In reaching out to our Rebate Group, they report they have spoken with Ms*** and assisted her in getting a redemption code. As of this writing, a claim has not been submitted for review, and our
rebate group has asked that Ms*** email a claim reference number once submittedThank you,Alcon Laboratories, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

January 3, 2018 Hello,We have reached out to our Rebate Group and asked that Ms*** rebate submission be approved. We apologize if there was a lack of communication from Ms*** Eye Care Professional in retrieving her contacts in a timely manner. This delay caused
Ms*** submission to be outside our Terms and Conditions, but we are making that correction for herPlease expect a payment email in which you will be asked to make a choice of a physical or virtual card. This email does have an expiration date for security reasons, so please know you should receive it within the next days. If you experience any other concerns, please reach out to our Consumer Care Team at 1-***-***-*** for further assistance. Thank you,Alcon Laboratories, Inc

January 26, 2018 Hello,Thank you for allowing Alcon to respond to complaint number *** Ms***,We apologize this has taken more time than we expected. Our Rebate Team is still researching your claim. @Revdex.com, please do not close this complaint as Alcon will respond once
we have concluded our investigation. Thank you,Alcon Laboratories, Inc

November 17, 2017 Hello Mr***, In reading your complaint, it doesn't read as if you made it very far in the submission process, however, we have reached out to our rebate group to verify. You listed a purchase date of February 17, 2017. Our Terms and Conditions of a rebate
submission state that a submission must be submitted within days of a lens purchase. As of this date, this submission is now months out of compliance for validation. Once our Rebate Group responds to our request, we will report their findings back to you. Thank you,Alcon Laboratories, Inc

January 3, 2018 Hello,Thank you for allowing us to respond to Ms*** complaint, # ***. Our Rebate Group reports the claim was paid out on 9-5-2017. However, the email was never sent to Ms*** to redeem for payment. Our Rebate Group has reached out to card
services to extend the email again and will have it re-sent. Ms*** should receive this email within the next few days. If she does not or has more concerns, we ask that she please reach out to our Consumer Care Team at 1-***-***-***. Thank you,Alcon Laboratories, Inc

10-26-2017 Mr***,Your rebate ID number is *** and was approved on October 23, 2017.A second rebate submission was found under your email address. The rebate ID number is ***, and is under the name *** ***. This rebate has been paid out. Our
research shows that *** purchased contacts at the same eye care providerA third claim under your email address is for your daughter. Rebate ID number is ***. It was declined because a duplicate rebate code was attached to the submission. Her rebate submission should have had it's own rebate code. We are still working with our rebate group on your daughter's submission Thank you,Alcon Laboratories, Inc

Blackhawk
Engagement Solutions is responding to a letter of complaint that we received from
your firm regarding consumer *** *** submissionsTracking # ***Alcon $for promo # *** *** submitted to receive a $Alcon Vision Care rebate for the purchase of
Air
Optix Astigmatism contact lenses from CAROLINA OPTOMETRIC OF ARDEN, PA on
04-24-The original postmark date was 05-09-and the rebate submission was
data entered on 05-07-as valid*** *** imported file was sent to the
fulfillment center for processing of the $Alcon Vision Care rebateOn
06-26-15, 07-11-15, 07-25-and07-27-15,
*** *** contacted our company via web chat in regards to the status of her
rebate submissionThen on 07-21-15, *** *** $Alcon Vision Care
rebate was sent to the printer for processing of the reward*** *** will
receive the $Alcon Vision Care rebate within business days of the
issue date.Tracking # ***-Alcon $for promo # 15-99915*** *** submitted to receive a $Alcon Vision Care rebate for the purchase of
Air Optix Astigmatism contact lenses from *** *** ** ***, PA on
04-24-15. We do apologize for the delay and
inconvenience experienced by Lindsey Moss with not receiving her two$
Alcon Vision Care rebates in a timely mannerIf
you have any questions please let me know and I will do my best to offer any
further information available