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Aldous & Associates

4625 S 2300 E Ste 207, Holladay Cottonwood, Utah, United States, 84117-4582

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Reviews Collections Agencies, Collection Attorney Aldous & Associates

Aldous & Associates Reviews (%countItem)

Improper reporting of a negative credit report. They acknowledged that it was incorrect and refuse to fix it and now refuse to speak on the phone.

Aldous & Associates Response • Mar 24, 2020

We are sorry for this mistake. Your credit report will be updated again at the end of the month. We apologize for any inconveniences this may have caused.

Customer Response • Mar 24, 2020

Complaint: ***

I am rejecting this response because:

This mistake is what got my home loan rejected and I have proof of that in writing. We reached out and asked this mistake be fixed as soon as possible since we were scheduled to close on our home 3/31. This mistake is having long term effects on me and my children financially and emotionally and has directly impacted our housing situation. This is unacceptable. Every time we reached out to beg for your help with this matter, your staff was rude, inconsiderate, refused to let me speak with upper management, and though I did not curse, raise my voice, or in any way disrespect your staff, I was met with unsympathetic communication and was hung up on multiple times. This should not be how any place of business handles their mistakes.

Aldous & Associates Response • Mar 24, 2020

We sincerely apologize for this. We have submitted an update to the credit bureaus today and you should see it reflected on your end in a few business days.

This company ALDOUS & ASSOCIATES keep calling bad laws suits and calling 7 times day leave the same voice mail and I reach out to company I owned the debt too I don’t even know who this I have t got any later in the mail with such name so I don’t understand why they continue to call me and harassing me and even leaving threat of law suits

Aldous & Associates Response • Mar 16, 2020

Unfortunately, we are unable to locate your account with the information you have provided. Please provide your account number so that we can look into this matter further. If you would like to formally dispute this debt or have proof that this is not owed, please send a letter to our office at PO BOX 171374, Holladay, UT 84117. If you have questions about your account, please call our office at 1-888-221-5155 and one of our representatives will be happy to help you.

Customer Response • Mar 16, 2020

Complaint: ***

I am rejecting this response because: I don’t have an account number please remove me from your call list and future call please

Sincerely

Aldous & Associates Response • Mar 17, 2020

We were able to locate your account. It is under the name ***. According to our records, we did send a letter to *** on 12/27/2019. If you never received this letter, we are willing to send you a new letter. In addition, we have honored your request to remove you from our call list. Please be aware that if not paid this may be reported to credit.

Crunch Fitness builds a collections system into their business model. It's 100% thievery. And there is NOTHING you can do when they submit to collections. It's the equivalent to them putting a gun to your face and making you take out your wallet. This is how gyms make money. Will NEVER sign anything for my card to be on file with a gym. I'd cancelled my membership over 9 months prior and didn't have a record of cancellation. They got me right where they wanted me.

Aldous & Associates Response • Mar 16, 2020

We are sorry for any frustration this has caused. However, we must honor the information sent to us by the original creditor unless proof of cancellation is provided. If you would like to pay to remove your account from collections you can contact our office directly by calling 1-888-221-5155. If you have proof of cancellation you can send it into our office at PO BOX 171374, Holladay, UT 84117.

Right after I started using the gym membership, I had an accident at gym bathrooms and I was not able to continue to use the membership, I even made report about the incident at the gym and I was told by 2 different managers that they will fix my account so I will not have to pay to close the membership.

Aldous & Associates Response • Feb 11, 2020

We contacted the original creditor to verify this and received communication from the manager who was present at the time of the incident. She said that you communicated that your ankle was sore but you declined medical attention. She said she got you an ice pack and filled out an incident report. She said there were no promises made to cancel the membership or waive payments and that you were seen in the gym after this incident able to work out. If you would like to pay, please call our office at 1-888-221-5155 or send payment into our office at PO BOX 171374, Holladay, UT 84117. If you would like to dispute this account further, please send a letter into our office at the address listed above.

I recently have started a line of credit with a bank and they offer a creditwise simulator. It claims I already have credit because of a gym subscription I was sharing with my older sister at the time. This Gold’s gym membership was opened when I was 14 and it some how was completely under my name because it’s followed me up to this point. It says it has been placed for collection of $500 and had your company as the lender information. I had never been made aware that there was a collection to be made. The gym never said anything to me so it isn’t fair that this is following me and tarnishing my credit. I want this collection to be dropped.

Aldous & Associates Response • Feb 04, 2020

Hello,

We are unable to locate your account in our office with the information you have provided. If you send a letter to our office with your account number and balance on the account then we will be happy to look into this matter further. Please send all mail to PO BOX 171374, Holladay, UT 84117.

Thank you.

I have had a HORRIBLE experience with Aldous. I have been working out at Vasa fitness for multiple years with no issues. The last time I went to the gym they stopped me and said hey it looks like your account hasn’t been paid since August it looks like the card on the account was marked as stolen. I was super confused how I’ve been able to work out since August multiple times a week without anyone saying a word to me or emailing me etc. I asked the people at the front desk if I could pay them and the girl said no unfortunately we cannot take payment here call this number you’ll owe $10 a month and then a $20 service fee. I had no issues with that and wanted to just pay at vasa right then but called the number she gave me. When I got ahold of an attorneys office I was VERY confused. I asked the guy Bob if he could explain why I was in collections and now owed $160 when vasa told me I owe just my monthly fee and a service fee. I have no idea how I am in collections for months when 1. No one has informed me via email, phone, mail, or at the gym. I explained my confusion and have perfect credit and have never dealt with a collection agency so I asked bob to explain and help me understand how he is telling me something completely different than Vasa he was so rude and said “I’m just doing my job my only job is to take your payment” I said I’m happy to pay but please explain why I owe you more than I was told and please disclose what I owe you. He refused so I asked him to transfer me. the next guy was nicer but still unwilling to help me in any way at all. He didn’t care That no one told me or called me or emailed me from vasa or Aldous prior to me calling Aldous myself. He didn’t care and basically it escalated to me deciding I would need an attorney of my own to explain this situation because it seemed not right and needed someone to explain to me which Aldous refuses. So then they told me I could get documentation from Vasa I called vasa and asked if they could provide documentation to which vasa said I have no idea why Aldous would tell you that basically giving me the go around so then I call Aldous back who the employee who answered said I see on file that you mentioned wanting an attorney so I would say you and I have nothing to talk about. I am super frustrated I am willing to pay but I would like Aldous and vasa to disclose why they are both giving me different numbers and why no one called me or alerted me about this until months after and not until I personally called Aldous myself super confused with this entire situation. Again I never received a call, text, stopped at the desk prior to the last time, or a letter in the mail. I called vasa and asked them if they wanted to lose a customer and her husbands memberships over $80 and they said they have no control over this and said I should ask Aldous to work with me which unfortunately is not happening. Their employees will not help and try to take money blindly and will not disclose any details. I shouldn’t have to pay until I am informed what is included in their inflated number and until I feel like they are doing business honestly and professionally

Aldous & Associates Response • Jan 21, 2020

Hi, we are sorry that you had this experience. In order to look into this matter further, we need additional information to find your account. If you would like to request a copy of the contract and breakdown of the balance, please send a letter to our office with your name and account number and we will be happy to look into this. Please send your letter to our office at PO BOX 171374, Holladay, UT 84117.

I spoke with two representatives and a supervisor from Aldous and Associates. They claimed to not have the ability to remove a paid and closed account from the credit reporting agency. After more probing questions, they admitted they falsely informed me about not having the capability of removing it.

Although it is their policy not to remove a paid/closed account, they gave false information and pretense.

I am a U.S. citizen that participates in the community and now diligently pays bills on time. I had several years of financial and mental struggles that prevented me from taking responsibility sooner about my past due accounts.

I am doing everything in my power to repair my credit so I do not lose opportunities to be a good candidate for rentals and eventually a mortgage. I paid the account within 3 months of it being opened, and I believe this false pretense and unwillingness to cooperate with a dutiful resident of Utah should be investigated and resolved.I appreciate any assistance for this matter.

I am reporting to as many applicable local and state agencies as possible. If this agency is not the correct place for this type of complaint, please contact me at or via email at *** with what agencies would be appropriate to speak to. I already sent a complaint to the attorney general, but would like to make it known to as many as possible.

Aldous & Associates Response • Dec 27, 2019

Hello,

As you were informed in your phone call, it is our company policy that we do not remove off of credit; therefore we will not be able to remove this account from your credit report. I apologize if you were misled to believe otherwise.

I was wrongfully accused by Aldous and their client of owing money. I couldn't deal with the constant harassment from both Aldous and their client and eventually caved. I deeply regret admitting to this but, they successfully managed to BULLY me into paying the amount they claimed I owed. They have offended me deeply and disgusted me. They knew I was right but all they cared for was getting money out of me. Even If the amount I owed them was $1 for example, I felt shame giving into their wrongful accusations. They went as far as insulting me, calling me a delinquent without ever hearing my side of the story. I cannot afford a lawyer as I just graduated from college and have other REAL issues to attend to. I don't have time, effort, or energy to deal with some petty corrupt companies. I have all proof, recordings, screenshots, etc, prooving that I did not want any business with their client and that I have wrongfully been attacked. If getting away with corruption, fraud, and theft is something you're looking for then, by all means, Aldous & Associates will help you with all your needs! Down below is a link to the review I left just a few months ago on the same clients they helped harras me. As you can see I am not the only one who's hard issues with that company, yet this company is what Aldous & Associates seem to like to represent! Keep that in mind when considering to use either of these businesses. I learned the hard way but never again.
. https://www.Revdex.com.org/us/ny/new-york/profile/fitness-center/blink-fitness-0...

Aldous & Associates Response • Dec 26, 2019

We are sorry to hear that you had this experience. Our employees are held to a high standard of professionalism and are required to follow company policies. If you believe that you didn't owe the debt, then we require that you dispute in writing, not over the phone. This can be done by sending a letter into our office. When this is done we are happy to look into the matter.

I did not received any collection notices from Aldous and Associates. I checked my credit report and saw that they had put a delinquent account on my file. I immediately called them, and told them that I did not owe any money on the transaction from Blink Fitness and that I had informed them that I was not going to renew the contract because I was not using the service. Blink continued to bill me after the contract was over and I only realized it months after checking my credit card statement. I again told them that I had cancelled and they continued to bill me regardless, at which point I cancelled the credit card. Jeffrey who took my call was very rude, and he did not want to hear anything that I had to say, unless it was making a payment, to which I refused and he then hang up the phone on me.

Aldous & Associates Response • Dec 16, 2019

In your complaint, you claim that you never received a letter from Aldous and Associates. We sent a letter to the address we have on file, ***, on 07/08/2019. This is the day your account was sent to our office. In addition, our office has attempted to call you dozens of times at . We have also sent emails regarding this debt to ***. We would be happy to send another letter to your address regarding this debt.

If you would like to pay, you can call our office at or send a check into our office at PO BOX 171374, Holladay, UT 84117. If you would like to dispute this debt, you must do so in writing and we will be happy to look into it. Please send all communication through mail to the same address listed above.

Never received notification of any collection or amount due otherwise from Vasa Fitness. When I pulled my credit and saw a collection from Aldous & Associates, I called them. The rep I spoke with was rude and told me that I would have to try to obtain proof from Vasa, that they did not have it, and I would need to write a letter for further explanation of any amounts I was disputing. This was after three attempts to call in and speak with someone, getting an answering machine the first time, hung up on the second time, and finally able to speak to a Jeffrey. He would not put me on with a supervisor. When I got frustrated and hung up, I tried calling back to simply make a payment so that I could get this off my report, to which I tried 3 times through the automated system, putting my card information in and the system cutting me off. Now I am worried that my card got charged three times for this hassle. This "company" does not feel legitimate in any way when calling on them, nor have I ever received any written correspondence from them.

Aldous & Associates Response • Nov 22, 2019

We are sorry that you had this experience when you called in. Your account was sent to us by the original creditor and we must go by their records, which show that this debt is valid. In addition, you claimed that we never sent any written communication but our records show we sent a letter to *** on 04/01/2019. We also attempted to call you many times since then. If you would like to dispute this debt you can send a letter to our address, PO BOX 171374, Holladay, UT 84117Let me know if I need to do anything else.Thanks,--
Client Service
Aldous & Associates – Attorneys at Law

Associate misrepresented services by opening call and stating that the collection agency would remove the collection from my report after payment. Upon payment, he reversed his prior claim and stated that they would simply update the payment status. This is purposefully misleading and used to entice consumers to pay in full on false pretenses.

I paid my account in full, and expect the collection removed from my credit report.

Aldous & Associates Response • Nov 21, 2019

Hi,

Thank you for your payment. Our company reports on credit four months after an account is sent to our office in order to give consumers an adequate amount of time to be contacted several times and make payments. However, if no payments are made in the first four months, we do report to credit. Once an account is reported to credit, we do not remove from credit. We are sorry if there was any confusion about this.

I canceled my gold's gym membership over 6 months ago and then I get this letter from this attorney's office stating that they are giving me an offer and that I MUST sign another 12 month agreement when I had already canceled. When I canceled with golds gym the lady had told me that everything was in good standing that it was canceled its not my fault that now they're saying that it wasn't canceled appropriately. Then when I called this attorney's office the man proceeded to talk over me telling me that I needed to pay and that it wasn't canceled correctly and he would not let me talk.

Aldous & Associates Response • Nov 18, 2019

We are sorry you had this experience. We must go by our records given to us from the original creditor which show that this debt is owed. If you would like to pay, you can call our office at 1-888-221-5155 or send in your payment to our address, PO BOX 171374, Holladay, UT 84117. If you would like to dispute this debt you can do so by sending in a letter to the address previously mentioned.

Customer Response • Nov 18, 2019

Complaint: ***

I am rejecting this response because: They can get in contact with the company and let them know what I've said because for some reason I can't get in contact with the company. This is not a depth that I need to pay and it is not my issue that they didn't cancel it when I had canceled it prior.

Sincerely

I have been gettting contacted by this company from saying I owe them $255.00 for a membership that I have canceled with Vasa Fitness in Layton, UT. I canceled the membership and I am not going to pay for a membership that was canceled properly and that had been paid for on a monthly membership. I went to Vasa fitness 1 time in 2019. I called the office and the have confirmed this with me. They put this on my credit report showing a collection and that I owe $255.00.

Aldous & Associates Response • Nov 18, 2019

We have been in contact with VASA Fitness and have closed your account. This debt should be removed from your credit report by the end of the month.

Customer Response • Nov 18, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Thank you and I will check my credit at the end of the month and or so by December, 1, 2019. Thanks.

Sincerely

Aldous and Associates made unlawful and illegitimate charges to my account and then proceeded to call and threaten to damage my credit if payment wasn’t made. I made the payment to avoid having them damage my credit and then proceeded to look up the email verifying that I had indeed cancelled my membership at the time I said and the charges were bogus. They then proceeded to tell me that it was my choice to make the payment and I voluntarily made the payment so tough luck, the issue has been resolved. The issue has not been resolved because they owe me $170.64. I have email verification that I cancelled my membership and there was no balance due. They represent Vasa Fitness and Paramount Acceptance group who both confirmed that I shouldn’t have had those charges given the cancellation. confirmed that was the case when I spoke with them on the phone attempting to resolve this and said I shouldn’t have had any charges following the date of cancellation. I spoke with Vasa and Paramount and they both told me this is an issue with Aldous since payment was made to them and they keep trying to scapegoat me back to the others. I know of 5 people personally that this has happened to and have heard many other people make complaints about this in the past as well. It’s unacceptable. I have proof of cancellation for heaven’s sake and they confirmed they had seen it but still refused to take accountability for their mistake and would not reimburse me stating it was my choice to make a payment so it was my fault. This is so unprofessional and completely unacceptable.

Aldous & Associates Response • Nov 21, 2019

We are sorry that you had this experience and that you felt threatened. That is never our intention. The information we get comes directly from the original creditor, VASA Fitness. After multiple people at our office talked to you we contact VASA and they verified that the debt was valid. They had a record of your attempt to cancel but said that they needed more information from you that was never given, despite their many attempts to contact you. Therefore, this debt was valid. If the gym and/or Paramount told you differently, we need them to contact us personally and we can look into it. Again, you paid us voluntarily and your account is in good standing and has not been reported on your credit report. If you would like to write in and dispute you can do so at our address, PO BOX 171374, Holladay, UT 84117.

I had purchased a Verizon Hum that was never activated as Verizon could not seem to get it right, They finally cancelled the contract for it,again it had ever been activated, and 2 mo later I got a collection notice from Aldous for early termination. I contacted Verizon who stated that they did not have any 3rd party contracts and that I should not be being charged an early termination fee on an item that was never activated. Aldous refuses to contact Verizon to clear this up, this has been reported on my credit file and has caused negative impact on my home purchasing ability but I will not pay $200 for something that is bogus and fraudulent.

Aldous & Associates Response • Nov 21, 2019

This account has been paid for and will be updated on your credit report to "paid in full" at the end of the month.

Customer Response • Nov 23, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

I paid the account in full to get it removed from my credit file as they refused to accept anything less. I’d rather just be fine with the entire mess.

Sincerely

I called them to handle a debt on my record... they didn’t call me. When I explained the amount was wrong and that I had proof the supervisor did nothing to help me close out the account, wouldn’t transfer me, and hung up on me twice!!!

Aldous & Associates Response • Oct 14, 2019

We are sorry that you had this experience. Our records show that you disputed earlier this year and we sent you a copy of your signed contract as well as a breakdown of charges on 02/13/2019. We cannot settle, and require that accounts are paid in full.

I received a letter from Aldous & assoc for a debt in the amount of approx. $ 265.14 for Vasa Fitness. I called paramount acceptance and was told to call Vasa . I called vasa fitness VASA said call Aldous& Assoc. I went on Aldous & Assoc website to see what this was about and to get more info. Aldous website gives a phone# for contact but does state it wont take emails. So I called Aldous. I told them the situation. The Aldous rep stated I needed the cancellation to vasa in writing which I don’t have because I cancelled in person at the gym in American Fork.So when I called Aldous & Assoc their Rep explained to me I had to send a letter in writing requesting info on this reported debt. I asked for them to send me any paperwork, bill, contract they had so I could see this debt for myself and decide what to do. Rep told me their debt collections letter was the official paperwork I needed, and it was Aldous and Assoc policy for me to request more info like actual bill or something to show this was actually my debt in writing only. I asked again for them to send me something and was told no I had to request info in writing. Aldous Policy is not MY Policy and not the LAW!

I am here now requesting all billing contract and correspondence between me and Vasa Fitness as I don’t have any business or legal contract with Aldous & Assoc and I don’t just send money to people that send me a letter with a debt amount and say pay us this money or we will report you to credit reporting agencies. Aldous& Assoc seem to only follow their own internal Policies and not Federal or Utah State laws regarding debt collection. Also at the end of our conversation Aldous & Assoc who was rude and yelled at me, told me” you have a $265.00 bill PAY YOUR DEBT!” then hung up!! after that phone conversation I went online and saw Aldous&Assoc have many negative reviews and complaints about them. They seem very shady.

Aldous & Associates Response • Sep 10, 2019

As requested, I have attached a copy of the contract for the membership of ***.Since you were the responsible party and paying for

the membership, you are responsible for the past due balance. The total amount owing is $265.14 and here is the breakdown for that:

4 months of gym dues at $24.10 per month: $96.40

4 return fees at $25 a piece: $100

Collection fees: $68.74

Total amount owing: $265.14

Thank you,

Aldous and Associates

Aldous & Associates Response • Sep 26, 2019

If this is identity theft, please send us proof to our PO BOX. When we receive it, we will resolve your account.

Customer Response • Sep 27, 2019

Complaint: ***

I am rejecting this response because: I dont need to file a identity theft report I have filed one previously and YOU! Can request it from the Lehi. If I was to file a theft report again it would be against Vasa fitness YOUR Client!! I will call Vasa fitness customer service again and explain to them their error, Vasa and Aldous & Assoc can work that out between yourselves, Ive tried to talk to your customer service reps but they are rude and condescending and I get no where with them as they don't care to listen and only seem to be programmed to say same thing over and over.
Sincerely

I called in today to tell them that my gym membership had been settled. The guy was rude from the start. I explained that they wiped my old debt since I wanted to restart my membership. The employee says very rude "WELL I AM NOT GOING TO JUST TAKE YOUR WORD FOR IT"! He said the gym will have to contact us, do you understand!. I said fine I will get a hold of them. There is no need of them is being this rude to anyone. I guess the concept you catch more fly's with honey went right out the door. If it ever happens again, I will just cancel my membership through the gym! They deserver a -1!!!!!

Aldous & Associates Response • Sep 10, 2019

We apologize that the consumer feels this was mishandled. Our office must follow the policies on the signed agreement. We verified the validity of the agreement the original creditor confirmed that this file is owing. Until we receive written substantiation this file is now owing, we will continue to assume this file is valid.

I signed up for a Gold's Gym Membership back in 2014. After approximately 4-6 moths I cancelled my membership because I had moved. I signed a cancellation form and had turned it into the gym in person. Now I have recently seen that I have 3 derogatory remarks on my credit report from this collection company stating that I have several different balances (1 of $2420 that is 4yrs and 2 months old, 2 of $149 that is 3 years 10 months old, and 3 of $152 which has no date). Thank you for any help!

Aldous & Associates Response • Aug 13, 2019

We contacted the original creditor, Gold's Gym, to verify the validity of the debt. They did confirm all three debts to be valid. The $2,420 is from a Personal Training Agreement that wasn't cancelled. The $149.47 debt is from a tanning account with Gold's Gym and the $152.13 is from your membership agreement. Unfortunately these accounts were not cancelled properly and did go past due. We have attached documents to this response for your review.

I have received numerous emails from this company with attachments to open to view this bill but none of them open. I am getting bombarded with emails and can’t open none of them

Aldous & Associates Response • Jul 26, 2019

We are unsure where you are getting these multiple emails from as we only sent you one email notifying you of your debt on 7/23/2019. Other than this, we have not sent any emails to your address.

If you believe this debt is not yours, then please send in a written dispute through the mail to our PO BOX 171374 Holladay, UT 84117. Once we receive this dispute we will contact the original creditor to verify if the debt is valid and be in touch with you.

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Address: 4625 S 2300 E Ste 207, Holladay Cottonwood, Utah, United States, 84117-4582

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