All Crabb Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never wanted to have a larger size ad..The sales rep told me she would refund the money. Which I have on text. I paid for 2 ads from my records. The 1st was a up front and they charged me 45 day up front before the ad even hit with no phone number.Second, before the first ad ran they re charged my credit card for the next ad.I told them from the first ad forward to stop advertising. Finally I got a e mail 2 ads later stating that they would stop running ads but I owe them for 2 years of ads.I am asking that they refund my money and quit sending collection letters for over $9,000 and I will remove my complaint on facebook as well as other sites. I have other advertisers that have the same problems as we have and the track record is starting to get out in front of your potential customers.I hope we can drop this so we all can get back to work.Best Regards,[redacted]Reflections Pro Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business has agreed to cancel the contract. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First I was this was for one year from the time I signed and was never informed by Robert [redacted] that this was unbreakable. He in fact said that if this did not work for me he will be more than happy to cancel that he did not want any unhappy client that it was not good business to do so. Since that can create a bad reputation for him and his business.  I trusted him and went ahead and signed. Now, when I wish to cancel his attitude and story changed. I do not have $439.00 per month to spend on advertisement that that I have to create for Robert and his company every month. Especially when is not bringing me any business. This situation is very convenient to them when I have to do all the work they just print and put it on their little magazine. It is all very convenient for them and not for me at all. More so when I am not receiving any leads at all.  Rob does drop off the magazine here at the office when I am not here, he never goes out of his way to make sure that I am satisfied with his services and the advertisement that they place for me. The times I have asked him if any other of his clients are receiving leads and happy with the magazine he says "The residents Love the magazine" again nothing to do with me and my business. I really feel all they care is about themselves and getting money out of me.   His phone customer service skills and those of Leah [redacted] have left a very bad impression with me.  I am not asking for any money back. They did place the add on their Magazine, I just do Not wish to continue with a product that I am so dissatisfied with.  Please cancel my contract and that will satisfy my request.
Regards,
Janeth [redacted]

We don't have much more to add to our previous response. This client approved the ad he complains about. We offered to double the size of his ad in the future as a make good. In the end, this client refuses to honor the two year contract he signed.

We have respectfully worked with this client to alleviate any of his concerns.  In return he has sent us offensive emails and left abusive and obscene voicemails.  His conduct has been extremely unprofessional and is very, very disappointing. This client signed a 36-month agreement to run...

ads in one of our magazines.  He received a 30% discount from our normal advertising rates as a result of the term of the agreement.  The client reviewed the written ad agreement and signed it.  He was given a copy for his records and for future reference. The client later expressed some concerns about the length of the agreement. A few days after that the client was offered terms for an amended agreement that would shorten the length of the agreement.  All that was needed was to memorialize the changes in writing.  Later, the client refused to sign any changes to the agreement and became profane and verbally abusive.   We have done everything we can with client and he will not have any of it.  Despite his belligerence, we are willing to work with this client to provide the advertising he contracted for.

It is unfortunate that this client has resorted to ugly, profane attacks.  He has done this because he has no legal or moral justification for his position.  He left a profanity-laced voicemail for us on May 27, 2016.  Apparently he doesn't remember it but we have the recording.  We have tried working with this client to the best of our ability but he will not have it.  That's unfortunate.  However, despite his conduct we remain willing and able to provide high quality advertising for him in our magazine.

We have investigated this matter and know for certain that this client was treated with respect in every interaction we've had with him. We have no incentive to treat our clients poorly. This client simply does not want to honor the contract he signed. If we wanted to we could file a Revdex.com complaint against him and his company for failing to pay for services he contracted for. But that's not how we do business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Mr. [redacted]'s actions do not keep with the spirit of the agreement; he has not delivered what was promised during the sales pitch. Therefore Drucks Sudden Service requests termination of the advertising contract with Best Version Media effective February 9, 2017. We expect any money paid in excess to be refunded. If Best Version Media cannot agree to these terms, then we request an ad presence no smaller than that of our competitor's for the remainder of the contract.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]This isn't at all how this "played out". Your outside sales rep Laura Wingrove knows where my office is and no showed me for an appointment. I have an email chain a mile long. The only thing you have attempted to do is make legal threats with your FORMER customer. This is obviously a common practice of this company just look at the Facebook reviews since December. I am not the only person getting horrible "lies and lip service."  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have just received documentation from American Express that they will be issuing $418.00 as per the instruction of Best Version Media.  This thereby satisfies my complaint with this company (or at [redacted]st what I was looking to pursue in compensation for their reckless behavior). P[redacted]se move forward with closing the complaint against them; but for the record, BVM made an already damaging situation worse with their uncommunicative, unapologetic and manipulative handling of the dispute. It has been uncomfortable and difficult dealing with BVM, and even over the past two days (since the Revdex.com complaint was reopened), I received aggressive calls from BVM (specifically from the CEO’s wife, [redacted]) demanding things such as I “check [my] email” so as to review emails that were never even sent (snail mail was used – but she lacked the detail needed in this message) or to “close the dispute” with the Revdex.com.  At every turn this company lacked attention to detail, made errors and mistakes, all at the cost of my company’s time and money.  I truly hope that the Revdex.com reevaluates BVM's A+ rating as my experience attests to the fact that they not only preform on a sub par level, but handle complaints and disputes in an unsympathetic and disorderly fashion.

This matter has been settled with our client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I was not treated with dignity and respect by the [redacted].  I feel that Best Version Media provides a substandard service at a high expense.  They would have never treated me this way had they not locked me in to a contract. Sincerely, [redacted]

Dear [redacted],Paul L[redacted] from our office called you today and left a message. We need more information in order to assist you. On the surface, it appears that we have honored all aspects of our contract with you and that you are basing your complaint on subjective dislikes about the magazine. We make...

no claims about the number of referrals you will receive when sponsoring one of our magazines and we clearly state that we have editorial rights when submissions are made. We provide costs and durations when you sign the contract. If there is something more to the situation please call Paul on the number he provided in his voicemail. We would like to find an amicable solution satisfactory to all parties. Thank you,[redacted]

We are sorry this client did not have a pleasant experience with us.  We have thousands of clients and are happy to report that the vast, vast majority of clients absolutely love our magazines and the advertising they receive in them.  We are also glad to say that we have resolved any...

issues with this client.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This has been resolved. I received my refund from the company today. I am now satisfied with the end result.Thank you for your help in this matter.

This client’s story is not credible.  Our clients are told up front exactly what terms they are accepting.  Our ad agreements make it EXTREMELY clear that the payments are per MONTH.  The front side of our ad agreement states repeatedly that the payments are per MONTH.  In all...

capital letters our agreement identifies “MONTHLY RATE BEFORE DISCOUNT”; “MONTHLY RATE AFTER DISCOUNT”; “MONTHLY AD MANAGEMENT FEE”; “MONTHLY PAYMENT”; and “MONTHLY PAYMENT W/TAX”.  The client signed the agreement with the above-stated terms and was given copy at the time of signature.  We have bent over backwards to please this client.  We have offered extra marketing support in the form of articles, a detailed profile about their work with a local initiative and a family feature story.  We will continue to work with this client to provide them with the excellent advertising they have contracted to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company continues its refusal to take any accountability for the actions, attitude, and misstatements of its rep in this area.   The service promised and the timing of the delivery of the service and publication promised by the rep were not adhered to.  I have records of attempted phone calls and missed appointment on the part of the rep.  I am not asking for an apology nor payment of damages at this juncture, but it is imperative that the company acknowledge that it is not providing any advertising services to me by cancelling the account and stopping collection efforts, as well as its threats to impact my credit.   
Regards,
[redacted]

We are sorry this client appears dissatisfied with our magazine, but we wanted to take the opportunity to set the record straight.  First, our representative did not miss any appointments with the client, nor did she refuse to return any telephone calls. Next, we did not make any guarantees as...

to when this magazine would go to print.  For a magazine not yet in print, our agreement clearly states the magazine will not go into print until there is sufficient revenue to start production. And finally, at no point has anyone been “irate and threatening” with this client.  She has been treated respectfully (as we treat all of our clients) at all times.  Unfortunately, she is refusing to honor the agreement that she signed.  We have every right to expect her to live up to that agreement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]