All Crabb Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The client is right in one area.   I did write one email to the salesman [redacted] and told him he was shady, and did you one curse word.  That was all.  I have the email if you would like to see it.   It was not what they said it was.  I also never ever left a bad voicemail message.   If so, they should prove it.  It never happened.   They are lying again.   Not true at all.  As I stated early, [redacted] told me to not worry about the contract.  So he didn't have to come back, he said sign it and if you want to cancel or discuss it with me, let him know.    He is very dishonest, shady used car salesman like.    I do not accept their terms and canceled in enough time.   They seem extremely hard up to try and drag this further.  Why would they want me to advertise with them if I don't want to?    Shady people.   Seem like they have poor ethics, integrity and not honest.  Almost like the people who pray on elderly people.   What is the best way to handle this going forward with Revdex.com?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reply by BVM is truly disappointing as it is riddled with inaccuracies and begins with irrelevant information to the matter at hand.  It seems to be an attempt to thinly veil the reckless actions and issues. The main issue is that a BVM representative independently changed ad content and ran advertisements for E-Collectique  (hereinafter EC) that were not approved or contracted for (the adds included discount coupons to EC), charged EC for those ad’s and after multiple attempts trying to receive resolution from BVM, EC continues to have their concerns ignored by the company and has not been offered an appropriate resolution. FIRST – BVM brings up an ad profile and history with EC. Since EC paid for two consecutive years of advertising with BVM, E-Collectique received a business feature during the 2015 calendar year – this business feature is offered to all advertisers who advertise with BVM for two consecutive years and was not something specially done for EC. All photos provided for the business feature were the product of EC’s in house photographer and should not be something that BVM takes credit for.   SECOND – In November 2016 BVM representative “[redacted]” stopped in at EC’s retail establishment to drop off the December 2016 issue and left a message with the retail manager on duty to have someone touch base with her regarding advertising with BVM in 2017.  It was not at the request of EC’s business owner that EC be contacted to renew a contract for the 2017 year. This is the first time since 2015 that [redacted] made any attempt (even through she stopped in monthly) to get in touch with someone at EC regarding marketing initiatives.  After a few back and fourths with EC’s General Manager, [redacted] was put in touch with EC’s Business Owner directly. In 2014, 2015 and 2016 separate and independent contracts were drafted and signed, for each year; however now BVM is claiming that a statement of intent constitutes a new contract for 2017?  It is not their standard method of business practice and BV never made it c[redacted]r to EC that they had a new method for contracting each year of advertising.  BVM’s ad rep [redacted] never followed up further to see if EC would be interested in any changes to a 2017 contract nor did she infer that the 2016 contract would auto-renew for 2017.  There was no written agreement in place for an auto-renewal and to say that the contract auto-renewed is simply false.  THIRD – BVM took a single advertisement, supplied to BVM by EC for the January 2016 issue (it is in print and easily viewable) which included a coupon with a one month expiration date; and then without effectively contacting EC, for 11 months, took that old January 2016 advertisement, independently made changes (including changing the expiration date from one month to a year) and then published it for the following 11 months. The January ad is the only ad supplied by EC to BVM during 2016 (as it was the only ad EC was made aware of a deadline for) and c[redacted]rly indicates that E-Collectique no longer was using a 1 year expiration dates on a coupons inserted in BVM advertisements). Regardless, BVM had no right to submit any ad on behalf of E-Collectique let alone submit one modified by a representative of BVM. BVM’s ad rep [redacted] did this again in January 2017 and only in 2017, was this error recognized by an associate at the retail establishment who brought it to the attention of the business owner.  BVM admits to sending representatives in to drop off monthly publications to the retail establishment but never once did a BVM rep ask to speak with someone regarding ad changes, or mentioned that they were not receiving responses to their monthly requests for new “customer supplied ads” as designated by the contract.  BVM claims to have been sending email notifications to an email address of someone who left the company in late 2015 – her [redacted]ving was known to [redacted].  EC does not have access to that email account nor did they have access in 2016.  We reiterate, nothing gave BVM’s ad representative the right to independently make changes to EC’s advertisements and publish them as though they were provided or approved “customer supplied ads”.  [redacted] admitted to making these changes to EC’s advertisements in an email dated January 4, 2017 at 3:59 pm and apologized for doing so (documentation can be provided on request).  Historically (2015) EC provided a years worth of advertising at one time but in 2016 as EC developed a progressive imagery team EC chose to supply their advertisements monthly to BVM with updated imagery and only one month expiration dates (as showcased in the January ad).  However EC was deprived of this due to BVM not making contact with EC regarding deadlines and the collection of customer supplied ads.  EC also was not offered the option of not running coupons in their advertisements.  Basically BVM decided to discount EC’s merchandise without approval.  It would have been better for no ad to run then for BVM to have run unapproved advertisements that they created on behalf of EC with discount coupons. [As an aside in 2015 EC’s business owner had to approach the BVM ad reps “[redacted] & [redacted]” and ask them not to use old coupons while shopping in the establishment as they had extra older magazine copies and would pull the ads to use the coupons as they saw fit – they were abusing the coupons back before [redacted] began issuing through BVM print her own coupons for EC – witnesses can be provided upon request].  FOURTH – There is a specific field on the 2016 BVM contract for an email address to be provided by the client.  This field was left blank by the BVM representative (who filled out select other fields in the contract) as it was not agreed to be the sole method of contact with EC nor was there an agreement over exclusive contact through a specific email address that BVM historically may have had on file.  The email mention is nothing more than an excuse by BVM.  BVM has the ability to call or discuss any advertising requests, deadlines, etc. in person but never made the initiative to do so (until the question of “renewal” came up in November 2016 for the 2017 year).  FIFTH – It is not an EC retail employee’s job to put into question the details of the governing business’s advertisements and for BVM to state that it was known to EC that these ads were being run with changes made by BVM is presumptuous.  SIXTH – BVM admits to have acted independently in January 2017 by yet again recycling the January 2016 ad with an extended expiration date of a new full calendar year.  BVM had no right to print this advertisement on behalf of EC as there was no contract in place to do so and if they were following the 2016 contract then they violated that contract by not acquiring a “customer supplied ad”.  BVM now had knowingly used new channels for contact with EC, though the phone and email discussion regarding the intent to renew in 2017, (owner’s direct email address, phone, and could have stopped by in person to discuss) but again took no initiative to have a contract completed for the 2017 ad year, collect a “customer supplied ad” for 2017 and again independently decide that they would run an old recycled ad from 2016 with yet another coupon and a year long expiration date on said coupon. EC now and for the next year must discount merchandise that they otherwise would not have discounted because these coupons were published without authorization to do so.  EC again would like to take this opportunity to reiterate that the last “customer supplied ad” sent to BVM for print in January 2016 had only a one-month expiration date and not a year.   It is beyond frustrating to have to defend all of these points again and blatant lies by BVM.  EC has documented proof of all of the above and will gladly supply it upon request.  BVM has neglected to address the request for a refund during the months that BVM unilaterally ran ads on behalf of EC. We still are looking for resolution and hoping that BVM will work with EC to make EC whole again. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please find attached a spread sheet used by [redacted] ( the Seles representative of  Best Version Media) that she has used while she was briefly explaining the terms of the agreement. It is hand written by [redacted] herself and Clearly does not show that payments supposed to be monthly. It only shows that there is a charge of 587 for 3 years, as she also verbally explained to me. The contract was prepared by her afterwards and presented to me after I was told it is going to be a 587 for 3 years ( NOT monthly of 587 for 3 years term contract term!) Trusting [redacted] and her prior explanations I was asked to quickly sign the agreement without even having a slight doubt that information provided by the sales representative of Best Version Media would be misleading or untrue. I underline again that I have reported this incident as soon as I was charged with the second month charge ( thinking that the first payment was a prepayment in full for the entire 3 years ) and obviously I would not be placing a complaint about this situation if I was explained properly that the charges are monthly. A person trying to back away from a contract is unlikely backing up right after signing a contract but sometime down the road. I have reported this issue to [redacted] demanding explanation right away and was turned down by both [redacted] and Best Version Media. As a matter of fact Best Version Media head office did not even attempt to contact me to hear my side of the story, they did issue however a threatening letter from they lawyer demanding  future payments, hence I find BVM customer service very poor and find BVM having a poor and unfair business practices. I am a victim of a scam here and feel taken advantage of by a big company that chooses to  threaten its clients with Lawyers rather than recognize misunderstanding and try to have it resolved in a fair way. Any good  ,reputable company would have some trust in its clients complaint and would show care for its customers instead blindingly believing an untrue story of its ( commission based pay) sales representative. I would never do business with BVM and will definitely spread the word about  what kind of sales scam they are.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are many legal ways to back out of a contract. I gave notice in writing before print started. The magazine has not even started printing yet. I was tricked into signing a contract. "Sign my screen if you are a little interest,"  and then a contract appeared, "now you are with us 12 months I will email you a copy of the contract." This was signed under duress and FALSE pretense. Furthermore this company knows I do not want to advertise and have now attempted (unsuccessfully) to charge my card. What a bunch of scammers.  I won't be responding to Revdex.com any further. I will be filing a class action law suit. This one be the last dealings they have with me.
Regards,
[redacted]

This client fundamentally misunderstands the law he refers to.  Chapter 136 of the Wisconsin Statutes applies to buyers clubs such as Costco and Sam's Club.  These are businesses where a customer pays an upfront fee in return for the opportunity to purchase goods and services in the...

future.  That is not the business model of Best Version Media.  We offer advertising in monthly magazines.  Our ad agreement was drafted by one of the best law firms in the country and is 100% enforceable as written.

(Note: This client is likely not going to find the answer agreeable, however, by every stretch the Revdex.com should accept it.) The client signed a contract with us for 36 months with full disclosure that it is a binding contract.  Advertising, by its nature, may take time to work, especially in the...

nature of branding and content marketing. We are confident the client will do well as the contract continues and we will do all we can to increase exposure via a redesign of the ad and/or the possibility of additional opportunities for content at no charge. We will also follow up with the direct contact to ensure that they are dropping off the magazine each month (the contract does not require a drop off but we highly encourage it). The bottom line, is that we are honoring our end of the contract (all ads have run as scheduled) and the client is obligated to do the same.

This client bought her father’s business.  The business has a contract with us to run advertising in one of our monthly magazines.  In fact, she signed the contract while she worked for her father.  The contract goes with the business, which she now owns. This client received a...

substantial discount in return for a one-year commitment. This client now wants the benefit of the discount for the months of advertising that have run, but does not want to honor the commitment that comes with it.  That is fundamentally unjust.

This matter has been resolved to the satisfaction of our client.

This client is not being honest.  Our representative did not tell this client they would be the only business of its type in the magazine.  The representative in question is extremely honest and had nothing to apologize for.  He has been professional at all times with this client....

 When he was called into a meeting with this client he was berated and treated in a hostile manner despite the fact that he had done nothing wrong. It is unfortunate that this client has resorted to these underhanded tactics.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] To bring this matter to a close. I wish this company would have made an attempt to listen to the customer. Ask them (the customer their wants their thoughts) what could make this company better. I also want them to state since they have done their " utmost" they will not attempt to contact me anymore. Instead I got bad lip service and no attempt on their part to make things "right". In closing I just want them to go away. Not attempt to call or contact  me anymore! Any further communication is considered harassment.  Thanks [redacted]

I have explained to this company that they are in violation of a future services agreement. When I brought the statute that applies to this contract, they stated that it did not apply because it was a business to business contract. I do not own a business, nor am I an independent contractor. Now, they've declared a totally different reasoning to you. They listed the contract under Apple Sport Imports, even though I'm not authorized to sign any contracts through the business. Advertising is a future service, and that is  where I found that they didn't comply. It states that you can cancel a future services contract at any point leading up to the time of contract start date or within two weeks after, which I did

This client has been treated respectfully every step of the way.  She signed an ad agreement for 12 months of advertising (at a discount too) and now refuses to honor the contract she signed.  We are more than willing to work with her but she has refused cooperate with us in any way....

 If anything, we should file a Revdex.com complaint against her company for refusing to honor a contract they signed.  But won't do that because that's not how we operate.

We have been working on this issue with our client for multiple weeks now through numerous telephone calls and emails.  Unfortunately, the client appears to be making a desperate attempt to get out of its contract—despite the fact that BVM has lived up to its end of the contract and has run...

high-quality ads for the client every month in a beautiful magazine.  We will address each point raised by the client:  1.  The client claims that the magazine would distributed in the entire Sunset Beach area. This is not true.  The ad agreement says “AREA: Sunset Beach, NC” but that does not mean that every single home in Sunset Beach is covered.  The magazine is being distributed consistent with the exact words of the contract—it is being distributed in the Sunset Beach, NC area.  Our sales representative specifically told the client what neighborhoods were covered, and the specific number of homes the magazine is sent to.  She provided a “leave behind” that she leaves with each and every client she visits with this information.  There was no ambiguity as to where the magazine would be distributed. 2.  The client claims that the ads that have been run are crooked.  This is not true.  The ad is straight and, as an attention getting device, the name “Wholesale Flooring” is set at an angle.  This was intentional.  Furthermore, this ad was sent to the client for proofing before the ad ever ran and the client did not respond.  Pursuant to the contract, “Client agrees that all ad proofs sent by BVM or its agent to Client shall be deemed approved unless Client notifies BVM in writing of any objections or changes within 3 business days of the proof being sent to Client….”  The ad was thus deemed approved.  That said, the ad has been redesigned per the client’s request for future publications. 3.  An email was sent to the client before any ads were run giving them the exact dimensions of the ad. The client was given the choice to switch to an interior ad that covered an entire page.  The client declined and said they still wanted the back cover—fully knowing the exact dimensions of the ad.  4.  The client claims that it thought it was signing a contract for 3 months of ads.  This is not true based on the plain terms of the contract.  On the front page of the ad agreement, which the client signed, it specifically states “36 months” for the number of months for the contract.  There is nothing ambiguous about this.  In fact, we know the client knew it was a 36-month contract because that was part of the negotiation that earned the client the maximum advertising discount we offer.  The client even told our representative that they would sign a 4-year contract if they could a better rate (however, we don’t do 4 year contracts).  In the end, BVM is willing work with a client with their concerns.  However, the contract needs to be honored.  We have done so and we expect our client to do the same.