All My Sons Moving & Storage, Inc.

We used All My Sons a few weeks ago for our move and couldn't be happier. From the customer service of the managers keeping in contact with us regarding our move to the professional and kind crew, (Jose, Willy, and Servio treated our things as if they were their own!) Will definitely be referring All My Sons to our friends and family.

THIS COMPANY RIPPED MY FAMILY OFF SO BAD,DESTROYED FURNITURE ,LIED AND TOOK OUR RECIEPTS OFF OUR COUNTER TOP BEHIND OUR BACKS, CHARGERED TWO HUNDRED AND 40 DOLLARS OVER QUOTE AND THREATENED TO TAKE OUR STUFF TO AUCTION IF WE DIDNT PAY.
MY FAMILY DID MOST OF THE WORK WHILE THE MEN WE HIRED STOOD AROUND MOST OFTHE TIME. IT WAS AWEFUL, I SAID I HAD 4 DRESSERS,TWO QUEEN BEDS, AND THREE BOOKCASES ,WE WOULD GET THE LITTLE STUFF. TOLD THEM I HAD TO MOVE OVER VETERANS BRIDGE-7 MILES AND HAD 380 DOLLARS TO SPEND. THEY CHARGED ME 718$ I HAD TO BORROW A FRIENDS CREDIT CARD AND MY KIDS DIDNT EAT FOR THREE DAYS BECAUSE THEY EMPTIED THE 460 I HAD IN THE BANK. OR THEY WOULDNT UNLOAD MY STUFF. THEYD TAKE IT TO THIER WHAREHOUSE-IT WAS ALL THE THINGS I HAD IN THE WORLD. I HOPE THIS COMPANY GOES DOWN IN FLAMES ,THEY HAVE DONE THIS BEFORE-THEY WERE SLICK.

I did not receive the claim forms until 6/16/2017. I  called the customer service department and spoke with [redacted]a on 6/16/2017 because I did not receive the claim forms that were to be sent out on the 9th of June. I have filled out the forms, but based on AMS they have to be notarized by the \person filling out the claim. I will do this tomorrow and email as well as mail it back to All My Sons. I have received the run around from both management and the customer service department. The representative said I didn't receive the initial paperwork because they were having system problem on the 9th and that someone spelled yahoo incorrectly that's why I did not receive the mail or email until last friday evening after my fourth call to their customer care department. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/02/06) */
thank you for the opportunity to respond to our customers feedback. Unfortunately there were some unforeseen circumstances that occurred during Ms. [redacted]'s relocation. Our customer selected basic coverage at $0.30 per pound per article....

She did not select additional insurance at an extra cost to her. We have offered her $140.00 based on the coverage selected by our customer. In an effort of good faith we will increase this offer to $200.00. Thank you again for the opportunity to respond to our customers feedback.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yet again, an insulting offer made by the company. That doesn't even cover the [redacted] and carpet cleaning, not having anything to do with all of the damage to the furniture.
When they make you sign for the insurance under duress after they caused nothing but mayhem in the morning, and then told me to sign or they couldn't load.
And then to turn around and blame the consumer when there is "unforeseen issues" - there was not unforeseen issues. The parking is the same way everyday in [redacted] the guys refused to load the truck through alley, yet they had no problem parking and leaving the truck there until they loaded up my truck.
Damaging my furniture is not an unforeseen issue, that's called a PREVENTABLE MISTAKE made by the employees. Damaging my carpet was not an unforeseen issue, that's call a PREVENTABLE MISTAKE from the company. They didn't even wrap the wood furniture in anything but plastic, I would NEVER do business or recommend this company to another person based on the insulting "offers" they plan to use when they screw up.
I have no issue with companies making mistakes, it happens all the time in my field, but the difference is we own up to those mistakes and do what is RIGHT for the consumer.
I still want a larger credit based on the damages, and things I had to pay for on their behalf. The $200 they have decided to offer does not even cover the total cost of the U-Haul and carpet cleaning, so they obviously aren't taking that into consideration along with the FOUR large pieces of furniture that were damages.
Final Business Response /* (4000, 9, 2015/02/09) */
I would like to reach a middle ground with our customer in order to settle and resolve. I am happy to increase the offer to $275.00. Commonly when someone moves out of an apartment complex the carpets are steamed cleaned, I do not feel this is something our company should pay for. Again, I want to offer good faith and reach a common ground with my customer and offer $275.00

Complaint: [redacted]
I am rejecting this response because: I never spoke to any representative @ this company regarding pricing or agree to additional movers. I called, was told someone from management would call me back, no call back. Charges are...

false. 
Sincerely,
Karen [redacted]

Do not schedule a move with this company, the only part of the process that was simple was making the appointment. They promise to call within a few days of the move to confirm the moving time: they don't. They promise to call a few hours before coming to your home: they don't. When I made my appointment for a Saturday, I was told I was the "second move". At approximately 2:30pm, when I hadn't heard anything I called and was told the move was taking a lot longer and it would probably be about 5pm before the movers would arrive. At 6pm, a driver calls to say he can still move me today(which is what I was scheduled for, but it would be very late when he finished) or he could move me "first thing Sunday morning". When pressed for what "first thing Sunday meant, he said 8 then 9. I told him after not hearing from anyone today, I had no belief I would be moved tomorrow as scheduled. We discussed the items to be moved and the driver advised, he could still do the move Saturday, but he did not have the tools to break down my bed, so he couldn't complete the job. I called and spoke with his manager whose resolution was to offer me a $10.00/hour discount (after waiting all day for a move that did not happen and would be rescheduled for Sunday). I canceled and would not recommend letting them take out your trash. If you can make other arrangements, that will be your best bet. Do not use this company. No real explanations were given for why no one could manage to call to discuss this before the end of the day. It's a wonder they are still in business. I rate this experience as an F!

Don't use this moving service unless you want your belongings to end up crushed, broken or left behind. I felt very confident in using this moving service when the salesman arrived at my home on-time nicely dressed and very polite. He used an [redacted] to calculate what would be needed to make our move asked me a series of questions then told me he would send me a quote later that afternoon. Just as he promised I received a quote and in order to secure their services I needed to pay 50% upfront which was understandable.
Fast forward to the moving day and four young men and a lady show up to move since they were late I had to have our neighbor let them in and everything that was left in the home was scheduled to go as I had already moved a 26 foot truck full of boxed items myself so they had furniture, some larger wall hangins, washer & dryer and I had all beds broken down ready to go.
This group didn't know what they were doing as they packed the truck like they were angry. One of the workers spoke to the person in charge saying they would have to come back as they had no more room and the person in charge said, "no we will make it fit and this stuff doesn't go." So they stuffed the truck and left stuff behind.
When they arrived to unload they started unloading while my wife picked up my daughter from school and I returned the residence they loaded from to find a mess. Everything they had eaten or drank that day was tossed on the floor in the garage and kitchen. They left several items that I had to move myself.
Now the good part is when my wife saw the back of the truck as they were unloading she could tell nothing was properly secured. She said it resembeled a truck load of junk and that's what we got. The young lady told my wife about a shelf that was broken but said we don't guarantee sauder furniture it's in our contract. So that just means they can break it. Nothing else was disclosed until they asked for final payment, accepted a tip then the main guy hand my wife the control knobs to the washer and dryer saying, "I'm not sure how these broke." Upon further review they were snapped off and the washer and dryer were crushed but the movers were on their way out the door.
We found a wall hanging broke, end table broke, hutch broke, ceramics broke and more. When I returned after cleaning the mess they left from the home we moved my wife told me of her findings which I immediately called and called and called with no response. I emailed and emailed and sent texts no response. Finally on Monday morning I received a call from a customer service person saying these movers were professional trained. (Not Hardly!) He said to take photos of the damaged items and we would need to call a number to submit a claim. We did and we were told the packet would be sent out immediately. Five days past and we finally receive our packet and it said to not only take photos, provide proof we purchased the items and to keep them. I'm sorry but we have photos and video of our washer and dyrer but with limited space I couldn't store the units they broke when I had to buy new ones.
Bottom-line will I receive a penny from this company "No" but I can post and warn everyone not to use their service unless you plan on spending more money on your move! I will post my displeasure on every site I can find and I already have two real estate groups that will not recommend their company.
Horrible experience...terrible customer service...rip-off artists!

The crew was very friendly, energetic and pleasant to work with.

Initial Business Response /* (1000, 5, 2014/09/15) */
All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner.
Our customer can contact our...

claims department via email or telephone in order to file any claims. The email address is [redacted]@allmysons.com phone XXX-XXX-XXXX
Or email us at [redacted]@allmysons.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response due to the fact that we have attempted several times to get a response from the local office that we were dealing with and never received a call back. It's clear that the customer service with this organization is NOT geared toward customer satisfaction.
Final Business Response /* (4000, 9, 2014/09/18) */
All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner. We reached out to our customer and came to resolution. Our customer has been sent a resolution, thank you.

Initial Business Response /* (1000, 5, 2014/09/15) */
All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner.
Our customer can contact...

our claims department via email or telephone in order to file any claims. The email address is [redacted]@allmysons.com phone XXX-XXX-XXXX
Or email us at [redacted]@allmysons.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response due to the fact that we have attempted several times to get a response from the local office that we were dealing with and never received a call back. It's clear that the customer service with this organization is NOT geared toward customer satisfaction.
Final Business Response /* (4000, 9, 2014/09/18) */
All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner. We reached out to our customer and came to resolution. Our customer has been sent a resolution, thank you.

They guys with All My Sons Movers did a great job with my move. They arrived on time, maneuvered the trunk into the apartment alley with great skill! They were super fast with both loading and unloading the truck. They were all friendly and helpful....and the price was great. I'd definitely use them again!

We received the completed claim packet on 6/26/2017. The customer care team has 30 days to process all claims. Your claim is currently in line to be processed, once the claim is valuated a settlement offer will be sent to the customer.

Initial Business Response /* (1000, 5, 2015/02/06) */
thank you for the opportunity to respond to our customers feedback. Unfortunately there were some unforeseen circumstances that occurred during Ms. [redacted]'s relocation. Our customer selected basic coverage at $0.30 per pound per article. She did...

not select additional insurance at an extra cost to her. We have offered her $140.00 based on the coverage selected by our customer. In an effort of good faith we will increase this offer to $200.00. Thank you again for the opportunity to respond to our customers feedback.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yet again, an insulting offer made by the company. That doesn't even cover the [redacted] and carpet cleaning, not having anything to do with all of the damage to the furniture.
When they make you sign for the insurance under duress after they caused nothing but mayhem in the morning, and then told me to sign or they couldn't load.
And then to turn around and blame the consumer when there is "unforeseen issues" - there was not unforeseen issues. The parking is the same way everyday in [redacted] the guys refused to load the truck through alley, yet they had no problem parking and leaving the truck there until they loaded up my truck.
Damaging my furniture is not an unforeseen issue, that's called a PREVENTABLE MISTAKE made by the employees. Damaging my carpet was not an unforeseen issue, that's call a PREVENTABLE MISTAKE from the company. They didn't even wrap the wood furniture in anything but plastic, I would NEVER do business or recommend this company to another person based on the insulting "offers" they plan to use when they screw up.
I have no issue with companies making mistakes, it happens all the time in my field, but the difference is we own up to those mistakes and do what is RIGHT for the consumer.
I still want a larger credit based on the damages, and things I had to pay for on their behalf. The $200 they have decided to offer does not even cover the total cost of the U-Haul and carpet cleaning, so they obviously aren't taking that into consideration along with the FOUR large pieces of furniture that were damages.
Final Business Response /* (4000, 9, 2015/02/09) */
I would like to reach a middle ground with our customer in order to settle and resolve. I am happy to increase the offer to $275.00. Commonly when someone moves out of an apartment complex the carpets are steamed cleaned, I do not feel this is something our company should pay for. Again, I want to offer good faith and reach a common ground with my customer and offer $275.00

I was extremely satisfied with All My Sons Moving & Storage. The two men that moved our furniture were very professional. They called before they arrived giving an estimated time of arrival ... and they arrived 15 minutes earlier than anticipated. They wrapped and moved our furniture with the upmost care ... as if it were their own furniture.

Initial Business Response /* (1000, 7, 2014/03/20) */
Contact Name and Title: [redacted] managert
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@allmysons.com
On the day prior to the move we took the 50$ deposit as we would with any other move. When the crew arrived to the origin...

started the walk through with the customer. At this time the crew discovered unsanitary conditions. If a move is cancelled before we get there we will refund the deposit if we get to the shipper and for some reason or another we can not do the move due to circumstances of the shipper ie, unsanitary conditions, another moving company is on site, lock outs or no one available to allow the crew entry we will keep the deposit. I spoke with the shipper on the day of the move, I was also sent pictures to confirm the conditions, the pictures were also sent to the shipper as well she confirmed that this was her house.

Excellent Services

Excellent service

We sincerely apologize for any inconvenience that occurred on your move.  You have 90 days from the date of your move to file a claim for loss, damage or overcharge.  Please contact our Customer Care Team at [redacted] and one of our representatives will assist you with the process....

 Please be sure to provide all documents and receipts.  We'll work with you to arrive at a settlement that meets all terms and conditions of the Bill of Lading."

I have moved several times in last 13 years.had the best quality movers professional and efficient. Best move I ever had.no broken Furniture no scratches.I can't say enough about all my son's movers.thank you

Complaint: [redacted]
I am rejecting this response because:I do not recall having the conversation with the Sales Representative regarding the 2 hour minimum and 1 hour drive time.  If they had discussed this with me, I would have NEVER made the reservation.  I knew it would take movers no longer than 30-45 minutes for the job that was required.I cannot locate said email explaining this in full detail.  If you have a copy with a sent date to my email address, I would appreciate it.I am also still very perturbed with the manager that closed our account on the date of service.  His inappropriate language with the movers (using our cell phone, on speaker phone), and his hostility to me when I questioned the fee were all very unprofessional.  It is unfortunate as we have used All My Sons for 2 moves prior to this one.  We have never had issues, in fact, had wonderful experiences.  Unfortunately, after this experience, we will be looking for another moving company for any future moves we have, and discouraging family and friends from using All My Sons.
Sincerely,
[redacted]