All My Sons Moving & Storage, Inc.

Initial Business Response /* (1000, 5, 2015/06/03) */
Thank you for this valuable feedback, I am sorry there was a miscommunication. I will be looking into this issue and address it with internal personnel. Again, I apologize for the misunderstanding.
Initial Consumer Rebuttal /* (2000, 7,...

2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because, it's not the address (your team should know, as you delivered the moving truck to the correct address...).
 
[redacted]
Naperville, IL 60564
 
Additionally, I am fully expecting a response for the other service items that I detailed outside of claims.
 
Sincerely,
[redacted]

This customer moved with us on 7/31/2016, on 8/17/2016 we mailed claims forms to [redacted] Naperville, IL 60564. To date, we have not recieved any claims forms or corespondents from the customer. We will need the forms sent to us. You may call us at [redacted]

I would like to thank All My Sons for helping my daughter move to her new apartment. The whole process was effortless on my behalf and I didn't have to worrry about a thing. I posted a request for bids online on a Sunday and within minutes I received a call and a very fair proposal. The family members I spoke with were extremely pleasant and courteous. The follow up was amazing and not annoying. A week later my daughter and granddaughter were moved into their new apartment ready to enjoy a new life. All My Sons took the worry and stress out of the process for me, especially since I live 1000 miles away. Thanks Guy's. You were fabulous.

We were moved by All My Sons and it was awful. The day labor type men were ill kept and ill-mannered. Our $2000 solid cherry stained wood TV cabinet with sliding doors was damaged. They destroyed my stereo, German Schrunk, book shelves and glass ware. It was an awful experience. The "head" man was rude and his teeth looked like he had crewed bricks. They were not profession in manner or attitude. I would bet they came from one of those day labor people I was told of by another company which I had hired instead. The so called insurance is pitiful joke. thirty cents per pound. Technology is of very light in weight. OUR stereo could not be replaced on those terms. It is sad and a regrettable experience. I wish I had gone with anyone but these stooges.

Initial Business Response /* (1000, 5, 2014/01/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@allmysons.com
I had the opportunity to speak with all parties involved in this incident. After speaking with the shipper the day after the move she...

stated that she told the crew to avoid all closets in the house. She then mentioned that if we refunded her entire move she would be happy. She was informed by our office to file a police report. All my sons informed the customer at the time of booking that due to state regulations any and all lost or damaged items are covered by .30 cents per pound valuation, and then she was informed again of the .30 cents per pound per item at the time of the confirmation call and one more time when the crew arrived at the location.
I spoke with all members of the crew, they told me that the customer did tell them to stay out of the closets, and they followed her instructions to the letter.
The shipper first called the All my sons office the morning after the move and spoke with [redacted] our opps manager, he explained to the shipper for a fourth time that the valuation she signed for was .30 cents per pound. He also at this point opted to let the shipper know to file a police report and that All my sons would cooperate fully with any law enforcement investigation.
The shipper then went on to mention that one member of the crew told her that they would do side moves for lass money and that she had his phone number to prove it, after speaking with this crew member he stated that the reason the shipper had his number was because our company policy is to have the crew call before they arrive to the shippers location.

Initial Consumer Rebuttal /* (3000, 7, 2014/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because I had no need to have the crew members number as [redacted] was the crew member whom called me prior to them arriving to my location. The fact remains that [redacted] never called me prior to reaching my home and phone records will prove that. The fact that All my sons would try and offer me .30 or even $129 for my engagement ring that cost ovr $1500 is ridiculous by itself. I will never use their company again and will spread the word to all I know. If your crew will lie about why I had his number and try to take work from your business shows he would steal from me.
Business Response /* (4000, 19, 2014/07/01) */
XXXXXXXX [redacted]. Settled complaint with a $300 to customer.
Consumer Response /* (2000, 21, 2014/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response due to the fact the manager who contacted me at this time was very professional and courteous. He stated that the previous manager and the associate [redacted] no longer work for the company. He could not specify if there discharge from the company had anything to do with my issue but truly apologized for the incident. Finally, he told me that he knew that he could not bring my ring back but wanted to do something for me as I have used their services in the past with no problem. I truly appreciate him taking the time to reach back to me after I thought the claim was closed to hear my side of the story and give me an update. Although the $300 will not replace my ring, but it has given me a renewed faith in the company and made me feel like they at least care about my concerns.
Business Response /* (4000, 19, 2014/07/01) */
XXXXXXXX [redacted] Settled complaint with a $300 to customer.
Business Response /* (2000, 21, 2014/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response due to the fact the manager who contacted me at this time was very professional and courteous. He stated that the previous manager and the associate Andre no longer work for the company. He could not specify if there discharge from the company had anything to do with my issue but truly apologized for the incident. Finally, he told me that he knew that he could not bring my ring back but wanted to do something for me as I have used their services in the past with no problem. I truly appreciate him taking the time to reach back to me after I thought the claim was closed to hear my side of the story and give me an update. Although the $300 will not replace my ring, but it has given me a renewed faith in the company and made me feel like they at least care about my concerns.

Wishing I had read the internet reviews by former customers of All My Sons prior to contracting their services. Had I done so, I would have chosen a more honest and reliable moving company. To get straight to the point, the facts of my March 10, 2016 move are as follows:

- Advised the "salesman" that my budget was $600. Was promised that a move kept under 4 hours would be $570.
= At the end of the move within 3 hours, they would not unload the truck
unless I paid $680.

- Asked for a start time of 8am. "Salesman" promised that they would arrive at 8am.
= Moving truck arrived at 9am.

- Asked for 3 movers to ensure a fast move. 3 men arrived at 9am.
= 2 men were moving while the 3rd man stayed on the truck to count boxes.
I'm a 40 year old female and worked harder and moved more than the 3rd
man that I paid for.

- The movers damaged a television - specifically, scratched the screen. They knew they caused the damage. They tried to "scratch" the scratch away. Even asked if I had a lighter to see if they could melt the scratch away. I was asked to sign the claim form and they were smart enough to tell me to take a picture of the claim form with my cell phone. Advised me that I'd here from the office within 3 days to discuss the damage and claim.
= After 3 weeks , I had to call the office to inquire on status of claim. They
stated they had not received the claim form and didn’t know anything about
the claim.

- I filled out another claim form for the office, and included a copy of the claim form completed and signed for the movers on the day of the move.
= The office would not deal with me unless I paid a notary to notarize the
claim form (even though their movers admitted to the damage and a claim
form was signed for the movers at the time of damage).

- I paid a notary and emailed the claims forms.
= 2 weeks later, received a call from their claims staff stating that they would
not discuss settlement with me unless I promised not to post negative
comments about All My Sons on the Internet.

ARE YOU KIDDING?

From the very beginning, All My Sons did the Wrong Thing - made promises they didn’t keep and consistently failed to show that they were a company of integrity.

I've worked with 5 moving companies over the last 14 years. I've never felt this compelled to post a world wide web complaint about a moving company....nor ANY company, for that matter.

Please do yourself a favor, spare the headache and work with ANY other moving company -you'll be thankful for it at the end of the day.

Initial Business Response /* (1000, 10, 2014/04/17) */
we tried to call the shipper no response. we can resolve the issue once we here from the shipper..
Initial Consumer Rebuttal /* (3000, 12, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
I have not received any form of communication from All My Sons. No phone calls, no emails, no voice messages. They have my contact information and I would be ecstatic to hear from them. Again, I would like to make it known that I have received no phone call from All My Sons and their response to my complaint is entirely unacceptable.
Business Response /* (4000, 21, 2014/07/01) */
[redacted] Settled complaint with customer with a $150 refund.
Consumer Response /* (2000, 23, 2014/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A new branch manager at All My Sons contacted me looking to resolve this matter. We came to an agreement to refund the replacement value of the tools that went missing.
Business Response /* (4000, 21, 2014/07/01) */
[redacted] Settled complaint with customer with a $150 refund.
Business Response /* (2000, 23, 2014/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A new branch manager at All My Sons contacted me looking to resolve this matter. We came to an agreement to refund the replacement value of the tools that went missing.

This move was completed on April 28, 2015 and this is the first we are hearing of this claim, shippers have 90 days to submit a claim.

Excellent service, accurate estimates, pricing was fair and appropriate, all items arrived safely. I would recommend this company to others trying to move from Chicago suburbs to out-of-state at a reasonable price. They came out and provided same day estimate, which was helpful as we were planning so many things at once. They were careful with packing/moving even older furniture, handled boxes of fragile items with care, and were exactly on time at both ends of the move. They even took time to assemble some things at the new home, which I didn't understand was included but was really nice. I had priced other companies and all came in significantly higher, so I was a bit worried this was a discount mover and perhaps our move would get less attention or care, but that was not the case. When we followed up a month later because we'd misplaced some of the paperwork required for reimbursement from employer, they responded immediately and were very helpful. Highly recommend.

Initial Business Response /* (1000, 5, 2015/08/17) */
I will be happy to honor the customers request for $200.00. I will mail a settlement agreement to [redacted]

These movers are amazing! They were punctual, very communicative, very personal and helpful as well! They were very quick and it was done well under our quoted time. It was quick and easy as well! Nothing was damaged at all, and they protected everything as well. I highly recommend and will use again.

Initial Business Response /* (1000, 10, 2014/07/22) */
This is inexcusable and we are ashamed to say that it happened to our customer. We have internally dealt with the members involved and offer our sincere apology to Mrs. [redacted] we have contacted Mrs. [redacted] and feel it appropriate...

to come to a resolution.

Initial Business Response /* (1000, 11, 2014/07/22) */
We apologize for the scheduling conflict it seems we wanted to load the 2 apartments before 1 pm so we would have enough time to unload the 2 apartments before the 5pm unload deadline. we would not have been able to load 2 apartments...

then drive to the unload and meet a 5pm cut off time if we started the move at or after 1pm. Parking is a concern later in the day and we are sorry for the inconvenience.
Initial Consumer Rebuttal /* (3000, 13, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company should never of confirmed the 1:00 time if they didn't think they could do it. The whole situation was explained to them beforehand. With the small amount of items they had to move, it could of easily been done. As for the parking, they know the Chicago area and if they know how to drive a truck they should of not been a problem. And if a spot needs to be reserved they need to tell the customers because most people are not aware of this.
Final Business Response /* (4000, 15, 2014/07/24) */
All My Sons was ready and able to do the move. We arrived between the 8-10 window that was confirmed by the customer prior to the move. We were told to leave. We did not confirm we would be at the residence at 1pm. The customer had given us a 1pm-5pm deadline to have all the items unloaded at the destination. There were multiple contacts to this move giving us different direction. The truck that was at the residence in the morning had a place to park. On the 2nd attempt to move is when other cars were parked causing us to be unable to park. In the end we apologize for the scheduling conflict however we were at the customers residence twice in the same day ready to take care of the move for them.

We have moved many times in our years, and this is the first time we have hired movers. We moved the beginning of January and didn't want to deal with the cold or try to cajole friends to help us in the cold and potential ice. Very smooth process with All My Sons! I had quotes from 4 different companies and they were in the middle range, but the gentleman who did the quote also said that he estimates high on the time, so would probably be less. The four guys were professional, friendly, and hard working. They listened to where I wanted items placed and didn't try to 'milk the clock' when they knew they would finish sooner than estimated. Highly recommended! The only caveat that I would take issue with is the 3% charge you incur if you use a credit card.

I just had a move completed by this company and let me tell you WOW! I absolutely loved my crew, they were excellent (Ask for Armando's Crew) I was a little nervous at first wtih the move as I had never done this before. But after talking with Armando and operations, they made this a real easy process for us. I would definitely use All My Sons again and refer them to all my friends and family! Thank you All My Sons!!!!

Initial Business Response /* (1000, 7, 2014/01/29) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@allmysons.com
This incident occurred in [redacted] not Chicago Il. Wrong branch.
Final Consumer Response /* (2000, 9, 2014/01/29) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
I will resubmit the complaint with the local branch.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We did not provide service to this customer, please accept out apology, thank you.

I do again apologize for us being late on the day of your move but am not able to extend any additional offers. The offer of $50.00 for being late is the maximum offer.