All My Sons Moving & Storage of Kansas, Inc.

We received the claims packet on 8/13/15, the customer care team has days to process all claimsThe claim will be processed and a settlement offer will be sent to the customer

The maximum we can offer is 20% of the cost of the move, I would like to offer the maximum to help put this behind you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Fine I'll accept 20% reimbursement but my complaint remainsWorst business ever and they should be stripped of their license*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please complete the claim packet that was sent to you and we will process your claimIf you have the phone number for the repair person, you could have called him to find out where he was and why he didn't come backI understand that you think timelines are unacceptable, but the process is as such, we went above and beyond the process in an effort of good faith, however at this time we need a completed claim packet from the customer so we can move forward with resolutionPlease feel free to call the customer care team at ###-###-####, we are here to help

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I know what I was toldEven one of the movers said, and I quote, "*** never knows what he's talking about- he probably forgot" This was an absolutely ridiculous experience.
Regards,
*** ***

It is unfortunate that there was an over sized piece of furniture that did not fit out of the apartmentThe payment we received was the minimum payment we can collect for moving services

Good afternoon, I am sorry to hear there was a miscommunication regarding your moving estimateI will ensure you get the reimbursement of $

We are very sorry to hear you had damages during your relocation, it appears you have been sending pictures to the local office, they do not handle claims and I am so sorry if there was a miscommunicationWe need to send you claims forms to complete, they will be emailed to ***,
also please feel free to call our customer care team at ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint
will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This the second time I have communicated with the Revdex.com regarding my complaintI just received an e-mail from the Revdex.com stating that my complaint had been closed because they had not heard from meThey had not heard from me because I have not heard from All My Sons Moving and StorageThe only thing the company communicated to me was that someone was going to ensure that I received the refund for the time that their driver and crew were lost and drove around looking for my houseI will not be closing my complaint or quit filing the complaint until I get a refundThis is the third time someone from All My Sons Moving has lied to me about the cost for moving the pianoThey should not be allowed to advertise that they have an A+ rating with the Revdex.com when they have unresolved complaintsOvercharging by almost $is not a minor complaint
Regards,
*** ***

The customer care team will process your claim and send a notification within days

We are sorry to hear you incurred damages during your relocation with us, a customer care representative will be contacting you and sending a settlement offer for $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please contact our customer care team at ###-###-####, we will help you process a claim with us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:This is a canned response that does not represent in any way the information that I was given at the time of the initial call, the fact that the final cost was more than double the initial quote, and the unprofessional manner in which the operations team handled my initial inquiry There was no receipt detailing the cost I will not accept this response Their website is full of complaints like the one I have filed I wish that I would have reviewed the site prior to my even calling them in the first place
Regards,
*** ***

The cusotmer has already sent back the settlement offer for the door jam and the septic has been submitted to insurance, you can now close this complaint, thank you!

When we speak with a customer on the phone they are quoted an hourly rate, fuel and materialThe script states men at $an hour, plus an hour of travel with a two hour labor minimum 12% fuel plus materialsWe also ask the customer for the email address to provide the information however there
is not one listed for this customerThe materials were used and the furniture was protectedThe material charge was $All items arrived at the home, damage free

The refund was issued on 9/9/for $I cannot control the banking institutes, I would suggest the customer calls her bank to see if there is a pending credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***