All My Sons Moving & Storage of Kansas, Inc.

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Complaint: ***
I am rejecting this response because:
Regards,
*** *** The estimator said the only reason I would need a second move was if they moved my lawn tractor and snow blower, I had these moved by another company at my own expense. They estimated my theatre seating and basement full size refrigerator/freezer, I sold the theatre seating prior to the move and ended up leaving the refrigerator for the new owners as I did not have the equipment to move. This was not an uncommon experience by the reviews on Yelp. Poorly run business and even worse customer service

My apologies if there was any miscommunication during the booking processOur process does require all charges to be explained while speaking with a customerWe understand customers are usually calling multiple moving companies and there may be some confusion while getting quotesAgain, we do not see where a process was missed during the booking processThe customer also confirmed we went over all charges during the confirmation call, which is completed 72-hours prior to the moveThe customer was moved successfully without any damage, this is what the protective material is for, to ensure there are no damagesThe fuel and travel is standard on all movesAgain, I am very sorry for any confusion that may have occurred

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Complaint: ***
I am rejecting this response because:
I do not wish to accept this response until the matter is resolvedYour response is not a resolution and until that happens, I will not accept the response
Regards,
*** ***

Thank you for your valuable feedback, a claim/complaint form will be mailed to your address of *** *** *** *** *** *** *** *** ** ***Please complete the forms and we will process your complaint/claim accordinglyIf you have any questions please call the customer care
team at ###-###-####

Please call our Customer Care Team at ###-###-####, we will be happy to assist you with your claim/complaintWe are sorry to hear we did not meet your expectations during your relocation with us and we look forward to speaking with you

Unfortunately, if there is a pending credit card dispute we are unable to process any claimsI do see a claim packet was not iniciated within the time frame, however I understand you talked to the branch as opposed to calling the customer care teamThe only way for us to process a claim is when
the credit card dispute has been dismissed or resolved

All My Sons did not pack the dishes, we did not inspect or view them prior to the move, therefore we are not liable for damages. We addressed the items we are liable for at our obligation of $0.60 per pound per article.

The $50.00 deposit was refunded on 5/19/16 to credit card ending in [redacted]

Good afternoon, we sincerely apologize that things did not go perfect during your relocation. We have addressed all issues with the moving crew (professionalism, lack of tools etc.). It is never our intention to not give our customers the best moving experience, again we are truly sorry and we assure you that all issues have been addressed with the moving crew.

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Complaint: [redacted]
I am rejecting this response because:I decline their response.The septic issue does not need to go to their insurance claim dept.  I have not made a claim for the septic issue yet and won’t unless I have issues with it.  My point has always been the same; Don’t continue to send the identical release form with the broad statements like “Release AMS from all claims of any nature, including claims for, or awards of, restitution, reimbursement, injury, damages, or attorney’s fees or costs, concerning my move…”  and “I now consider any matters or issues relative to this transaction …resolved” without modifying it to signify this is about the door issue not the septic.  This is a legal document they want me to sign waiving any and all claims, not just the door issue.   Modify the form to remove “any and all” statements, specify this is about the door issue not the septic issue.  I will sign.  They will mail a check.  We are done.  It is that simple!
Regards,
[redacted]

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rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the response was vague and no outcomes identified other than looking into it. 
Regards,
[redacted]

The safety and fleet department will address the septic tank by submitting it to our insurance carrier

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
AMS has sent me a check for the door repair so they have accepted the modified form I returned.    I consider the door issue resolved.  Thank you for your help with this issue. Regards, [redacted]

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Complaint: [redacted]
I am rejecting this response because:  The message from the business said they have refunded $84.50.  I checked with the bank and that amount does not show as being deposited (nor any other amount from that company).  I am willing to give it two more days, September 11, to show up in my account.  By then it will be 4 weeks since I was told they would refund the $84.50.
Regards,
[redacted]

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Complaint: [redacted]
I am rejecting this response because:
The business called me approximately 36 hours prior to the move which was outside of the window to have any sort of rerfund on my $100 deposit.  At that time materials was never divulged.  Had I known that this additional charge would have been added on the day of the move I certainly would have said no.  We had taken the time to empty drawers, tape things shut and really did not need the bubble wrap or quilts which, for some reason amounted to $60.  I have yet to receive a receipt.  In viewing reviews this is an ongoing problem with this company.  Had I read any of these reviews prior to looking for a moving company I would have immediately crossed them off of my list.  I stand by the fact that, in the initial sales call I even said, "$130 per hour for 2 hours is a great deal - less than $300 for a move?"  The sales person confirmed and boasted what a great deal it was.  This is a dishonest company.  Plain and simple.  There was no misunderstanding as I took clear and copius notes throughout that infamous sales call.  This was not a misunderstanding this was deception.Currently considering further action against this company.
Regards,
[redacted]

We are sorry to hear the couch would not fit out of your apartment, we will address the issue for the crew not having tools on the truck.

I have read the complaint in its entirety, I am sorry to hear of the confusion with receiving the claims forms. I can offer $100.00 to repair the walls.

Complaint: [redacted]
I am rejecting this response because:I assume this means there will be no sort of reimbursement to me for the failure to complete my move as agreed upon.
Regards,
[redacted]

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Complaint: [redacted]
I am...

rejecting this response because:While we were speaking on the phone, an email was sent from AMS that says "Good morning [redacted], Thank you for your email, my apologies for the delay. As a company we will not be able to honor the sceptic tank 6 months later as that would be hard to prove we are liable. If everything seems fine, please complete the form and email back to me. Thank you! " Everything is not fine.These are 2 separate damages and they are having me sign a statement releasing them from "any" claims.   It hasn't even been 6 months yet, but I don't believe I will have trouble proving they are liable if I have issues with it. I wish the case to remain open until it is resolved. I made several calls and an email to Ashley asking her to call me about my concerns about having to sign the identical letter that was previously sent without the modifications we discussed on the first phone call.   Issues discussed were, $325 for door damage, septic remain open and will be handled seperatley by a separate department if I have issues in the future.  I received no response call or email.  So I returned the letter that I modified myself with white out and written additions, then signed and sent on 10-30-17. Still waiting.  Regards,
[redacted]

To whom it may concern, Our company discloses all the necessary information regarding charges from the initial moment one of our customer’s calls to get a quote. To avoid cases such as this, our customers are explained the charges on their initial call during the quote, a 2nd time on the...

confirmation call 2-3 days before their move & a 3rd time when they sign the contract before their move commences.  To reference this case specifically, Ms. [redacted] called in on 02/28/2017 and spoke with [redacted] (Our Sales Manager) who detailed out to her every charge we have: 3 Men @ 129 an hour + the two hours of minimum labor, after which we prorate into 15 minute increments, + the 1 hour of travel time, which covers the gentlemen’s 30 minutes to the job and 30 minutes back to our office at the end of the day, + a 12% Fuel surcharge. The only conditional charge would be any disposable materials used such as tape or shrink. At this time, she accepted the quote he had given her and proceeded to book the move with our company. Later that day at approx. 4PM on 02/28/2017, [redacted] (Operations Manager) called to confirm the move with Ms. [redacted]. At this time he confirmed the addresses, the scope of the work and confirmed the charges with her to further ensure she had been disclosed everything and avoid any surprises for both her or himself on the day of the move. These charges included: Hourly Rate, Labor Minimum, Travel time, Fuel & conditional materials were re-confirmed on this call. He also let her know that she was scheduled for the afternoon at this time and that we would call an hour before arrival on her move day. On the day of her move, before the move commenced, she was presented our Contract for Services and Bill of Lading on our Tablets to review and sign before her move started. Our contract and BOL again detail out every cost associated with the move and provide a minimum cost to each customer. She signed, initialed and dated all the necessary signature/initial boxes, accepting our charges and rates at that time. We have a copy of this signed Contract and BOL, and the customer is also provided a copy via email. As far as the terms for payment, we are a Cash on Delivery service which is also detailed out in the Contract and BOL. It states that payment must be collected prior to the unloading of their household goods. Once that payment has been received in full, we are able to continue with the unload their household goods. Every move receives this same 3-step process to ensure all charges are disclosed to each and every customer. Every customer has the right to refuse the service at any time before the move has commenced.