All My Sons Moving & Storage of Kansas, Inc.

The refund has already been issued, thank you.

Complaint: [redacted]
I am rejecting this response because:
I have been given zero credit for my very expensive China, not even $0.60/lb. I would love this matter to be resolved, and for this business to accept responsibility on behalf of their careless employees. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Thank you for this! It's so short, I must have missed it originally.I have submitted documentation to the customer care team, but no resolution has been provided to date. I don't want to close the complaint until I receive a response.
Regards,
[redacted]

We strive to give our cusotmers the best moving experience, period. If there are damages our liability is $0.60 per pound per item. This customer selected standard valuation at not cost to them, they did not select full value protection or purchase additional insurance from a 3rd party provider. The...

cusotmer is claiming the below items. At this time we will add an additional $100.00 as a cusotmer service gesture to make the settlement amount $505.00, thank you!  Mini Wine Cooler ( dented) 50lbsFloor Lamp (brken ) 5lbsBookshelf ( bottom broken)75lbsPool Table (corner piece broken off)500lbsEnd table ( gash in top of table ) 45lbs Valuation 675lbs x .60= $405.00 additional cusotmer service offer $100.00 TOTAL=$505.00

If the shipper is alleging theft they need
to immediately call the police and we will cooperate with any police
investigation. For damaged items the customer needs to call our
customer care team at ###-###-####.

I would like to ensure that my $50 is refunded from my deposit and the assurance that they are better aware of their scheduling processes.

We are sorry to hear of any miscommunication, we are unable to give $500.00, however in an effor to resolve we would like to offer $250.00

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:[redacted] Thank you for taking my call today.  I’d like to respond to the above referenced complaint number.  Per the response from All my Sons, they are willing to give me a 10% discount.  However, I have a letter received for them that they were originally willing to credit me $210.  I’d like clarification if the 10% is in addition to the $210.  Total would then be $389.40.  Please let me know if that is what they are stating. I appreciate your help in getting this rectified.  Joanne [redacted]
Regards,
Joanne [redacted]

Good morning, we are sorry to hear we did not meet your expectations during your relocation with us. Please contact our customer care team at ###-###-####.

Thank you for your valuable feedback, we have received your claims packet and it is currently being processed.

Please contact our customer care team to start a claim, our number is ###-###-####.

All claims are processed in accordance with our terms and conditions. We will process your claim and send a settlement offer. You can always open a new Revdex.com complaint if you are not happy with the way your claim is processed.

[To assist us in bringing this matter to a close, you...

must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: no offer of credit or repair to my furniture was offered. I have talked to them before they talk in circles..and do nothing for the customers...they hang up on you. very unprofessional..
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
Complaint: [redacted]
I am rejecting this response because:
All My Sons Moving offered $168.80, I find that amount to be ridiculous  considering every box the company packed had multiple damaged items,  and all the antique furniture had damage or was broken.   I believe any reasonable person would agree when they hire a professional packing service they expect belongings to be wrapped with padding and placed in boxes, not just piled in loose as All My Sons did.  I also believe any reasonable person would agree it's negligent to release all the tie downs in a moving truck then back down a steep hill causing the entire contents to fall over. I have offered to negotiate with All My Sons but they are not willing and continue to offer $168.80.   Due to that I have sent the same photos of the damage that were provided to All My Sons Moving to my attorney,  they can expect contact from the law firm in the next few weeks. 
Regards,
[redacted]

Of course we are looking into the matter internally, however we cannot discuss company procedures. I guarantee the matter is being addressed.

We are sorry that you incurred damages during your relocation with us just 5 days ago (3 business days), we immediately sent a fence repair person out to your home, you were there and met him and we are waiting on the bid. We are working very quickly regarding your claim and complaint with us. If...

you have any questions feel free to contact us at ###-###-####.