All My Sons Moving & Storage of Kansas, Inc.

We were able to reach out to the customer on Friday 6/25/15 and reach a resolution. This should be closed.

The response doesn't even show my China that was broken. I would possibly settle with a different amount than I am requesting, but the fact that the China is the most expensive and isn't even stated in their settlement...is even more troubling. Complaint: [redacted]I am rejecting this response because:Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The only response I have received from All My Sons is to contact them and to send documentation, which I have.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I did file a police report - Case #[redacted].  I also contacted the customer service dept. The settlement offer I received was not satisfactory.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you, I have spoken with the customer and we have resolved the issues.

The movers will not know what to move is someone isnt present to tell them what to move.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: problem will be unresolved by the time Revdex.com response timeframe ends (14 days).
Regards,
[redacted]

In order to address a claim or a complaint there must first be one submitted by the customer and processed by a customer care specialist, we will not offer anything until the claim/complaint has been assesed. A full refund is not issued without proper documentation and processes being followed. Please call Customer Care at ###-###-####, you will be greeted by a customer care specialist that will send you the required documentation to being the claims filing process. Thank you, we look forward to hearing from you.

[redacted] at all my sons moving. First off I was not the sales person on this move [redacted] in my office was. All my sales people work off a script just like every moving companies sales people. Now Ms [redacted] was disclosed all charges of the move on the confirmation from [redacted] on the 21st of...

march.  When she called on the 26th it was to move her date for the third time to the 27th. No pricing was mentioned on the 26th. If no one went over the trip fee with her then why would she SPECIFICALLY ask if there was one. I can say, she moved her move 3 times so I know everything was disclosed. She was not lied to I thing she got things mixed up from one moving company to the other. We are not a hated moving company we are very much like by 97% of our people. I also want to say that we sent out over 5 emails to  Ms [redacted] including the confirmation email on the 21st. She stated I have other moving companies offers. She did not remember who booked this move in my company. She has me down as sales person when I am the owner. So I do believe she really don't remember all the different quotes and what was what. I do apologize.. I change her 99 dollar an hr mover to 94 because she said that was what we quoted. I can honestly say I do not have a move for 94.00 an hr it is 99.00 and hr with a 1hr travel time and a 2hr minimum with a 10% state regulated fuel surcharge. There is moving companies at 94.00 dollars an hr.  I am so sorry for this, I just cannot return any money on this matter.  I do apologize.  [redacted]All My Sons Moving & Storage

"day of the move, [redacted] offered to keep the two loads within the same cost of the estimate. Once we got the first load completed, she decided to send them on their way after the completion of the first load despite the fact [redacted] offered for us to get the...

second load for the same exact price - if we had to eat the extra cost, we would for our estimators mistake." "She again, decided to sign the acknowledgement and send them on their way." "Also want to note on the day of the move the guys had all the proper protection materials for the floors, doors and bannisters. Her husband decided to leave work for 2 hours on his own time to get more floor protection (which was completely unneeded) and lay it down at the new place before the guys were finished with the first load... Now he wants to say we didn't have floor protection. Each and every truck is equipped with 3-4 Floor Runners & if we need more protection we lay down pads/mirror cartons as needed." "Even when we did miss the estimate.. we still offered to go above and beyond (keep in mind this conversation was with his wife, not him, he never answered our calls or responded to voicemails on the day of) and complete the entire move(2ND TRIP) essentially free or charge and within the given estimate." "She sent the guys on their way and said do not worry about the second load." "We told her we would not charge over the estimate for OUR mistake. We apologized, we went above and beyond, we attempted to do everything we had to, to make it right on the day of the move." I would also like to note that she acknowledged several times to [redacted] over the phone that the guys had floor runners. She explicitly let us know that they took one of the floor runners and cut it in half to angle around a hallway for her. The guys were also instructed to use pads and/or mirror cartons If they ran out of the floor runners they were equipped with and Mrs. [redacted] requested the extra coverage.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:  The All My Sons Moving Company did send a repair person the same day and he clearly said that he would return the next day which he did not.  The moving company was clearly told that we were closing on our property within 7 days and that a 90 day window for all of the property damage would be unacceptable.  After the repair person did not return as promised I sent an e-mail to the moving company clearly communicating that the repair person did not fulfill his promise and I would have to pay to have the property damage repaired unless I heard from the company within 24 hours which I did not.  Days went by without a response from All My Sons until I started filing consumer complaints. 
Regards,
[redacted]

[redacted] - 2 day move. Day 1 was pac[redacted] - went perfect, requested the same crew come back on Day 2 because they were awesome. Day 2 - the actual move itself. Day 2, to our knowledge was going great, no complaints, crew was perfect, no damages etc. Awesome! [redacted] calls 3 Days after the...

completion of his move to let [redacted] know it was the "worst damn experience" he's ever been through. There was all sorts of s[redacted] left behind at his house and we don't know what we are doing and royally screwed everything up. [redacted] heard him out, put him on speaker phone in order for me to listen in and be able to fact check against his claims that our estimator missed the bid by 1000s of pounds. (Estimator was on point and even let him know that he was over one truck load) [redacted] had confirmed when on site that the guy was loo[redacted] at 10,000-11,000 lbs which would constitute it being a two truck load. Mevlin and his crew finished the first load at 3:15pm, they called in ran the charges and [redacted] paid with hesitation. No complaints, nothing. Move seemed to have gone perfect. 3 days later (reference above), calls complaining about [redacted] and the company. We apologize but explained that the gentlemen were prepared to go back and finish the move that day with a second load. At this time [redacted] informs [redacted] that he told them they were not going to do a second load and that he was out of time... at 3:15 PM... stated he had to give possession of the house to the new owners that afternoon. We had no knowledge that he needed to be out of his house and that we were on time constraints. Had we known, we would've let him know that would be an issue considering he was two loads. But at no point during the estimation, as well as the confirmation call did he inform us of his time constraint. We offered the second load, we were prepared to do a second load and finish the entirety of that move that day, however Mr. [redacted] sent the crew on their way and CHOSE not to have us perform that second load.   We are not a fault in any way, shape or form. We completed the move in the manner the customer would allow us to. He chose to send the crew on it's way and chose to get that uhaul truck to complete the move himself.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The complaint will re-open if not followed through. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will...

be closed as Assumed Answered]They they have yet to make this right... have not received any contact from for reimbursment
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

When you spoke with the manager of the customer care team on 3/20/2017, you requested $210.00, he advised that we will be happy to resolve this for you for $210.00. He immediately sent you a settlement agreement to sign so we could resolve you quickly and for the exact amount requested.

We apologize for the miscommunication during the unload of your truck, I will be sure to look into the situation and corrective action will be taken with the crew. We appreciate  your valuable feedback.

Thank you for your valuable feedback we are sorry we did not meet your expectations during the relocation with us, a customer care team member will be calling you soon,

The $84.50 has been refunded to credit card ending in [redacted]. I apologize for any inconvenience.