Alliance Security, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I AGREE ABOUT GOING IN CIRCLE WHICH I STATED IN DECEMBER IN WRITING TO CANCEL AS INSTRUCTED AND REQUEST YOUR COMPANY TO COME AND RETRIEVE YOUR EQUIPMENT. FOR THE RECORD AFTER THE CANCELLATION LETTER YOU WERE TO GET YOUR EQUIPMENT AFTER 90 DAYS YOUR COMPANY HAS TECHNICALLY ABANDONED IT. HOWEVER, IN GOOD FAITH I WILL AGREE TO THE 440.00 AND RETURN OF THE WRONG CAMERAS, ONCE I RECEIVE IN WRITING YOUR NULLIFICATION OF THE AGREEMENT AND THAT NO FURTHER ACTION NOW OR IN THE FUTURE WILL BE TAKEN AGAINST ME ([redacted]) FOR ANY PAYMENTS OR EQUIPMENT AND IS NOT AND WILL NOT BE ON MY CREDIT REPORT. PLEASE MAKE SURE THE EMAIL STATES ALL ABOVE IN WRITING IN CLEAR AND TRANSPARENT LANGUAGE. ALSO, THE ADDRESS OF WHERE TO MAKE THE PAYMENT.THANK YOU IN ADVANCE FOR ENDING THIS LONG AND UNPRODUCTIVE ARRANGEMENT.
Regards,
[redacted]

I except my account being cancel and the agreement being nullify. HOWEVER::::: I want it to go on record their reply is an out to out lie. At no time of INSTALLATION was I made aware of these buildings may have intermittent signalling which may have resulted in needed hard wired, or additional panels on each shop. They only offer the hard wire in July 2016 not at time of installation and . [redacted] (Supervisor) offered pay for it, but she never sent an invoice to [redacted] for the work to be COMPLETED. They have records of this, and SO DO I. As far as the additional panels that was never offered, and is stupidity for them to even state they offered it. How on earth would we hear the alarm if these building were broken into?  I never decline any options, Alliance never fallowed through with what they said they would do, and that was the HARD WIRE THEY OFFERED TO PAY FOR.  regards,
[redacted]

The customer was confirmed at $44 prior to the installation.  At the time of the install the customer acquired an Indoor Camera which increased the monthly rate.  After speaking with the customer within her 3 day right we have decided to part ways.  The customer will be relieved of...

her contractual obligation with no further monies due.  The removal of the Alarm System has also been scheduled and customer is satisfied with resolution.

Alliance Security spoke with the customer on 10/27 and scheduled an appointment for 10/28 to service the account.  Due to the equipment being installed and the structure of the home the job required special tools which needed to be ordered to complete the job.  Due to a shipping conflict...

with our distributor there were multiple reset appointments.  Alliance Security has issued a one month credit for monitoring service towards the account.

Yes in response to their letter it did not come or try to reach out to me over the last 3 weeks after I sent the pictures I had to call them for them to a knowledge that I sent the pictures to them and yes if they want to pay for my down time I would like for them to pay for my downtime which means that I took off three consecutive times for them to come and do an install this will be a fourth time when they send the guy back out so I would like to be reimbursed for those for down times and in the amount of $100 per visit   minion that's $400 cuz that's how much I make when I take off work for my days 
 so if  that can be reimbursed and sure   other than that then no we still have a problem 
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The customer has been emailed the followingDear Ms. [redacted],This is a follow up to your recent Revdex.com Complaint ID [redacted].  Please consider the following as a proposed resolution;Cancellation of your Alarm Monitoring Agreement for the total cost of $440Customer will return to the company Two Outdoor [redacted] Camera which were installed on 11/30The following equipment will remain in the customers possession; 2Gig Go! Control Panel, 5 door contacts, 1 Glass Break Sensor, 1 Motion, 1 Medical Pendant, 1 Keyfob and CBU ChipUpon retrieval of Alarm Equipment and payment of $440 the Alarm Monitoring Agreement will be nullified with no further financial obligation towards the account.Your Alarm System will no longer be active or monitored by Alliance, [redacted] or [redacted]Any delinquencies or defaults that have been reported to the credit bureaus will be removed within 30 days and the cancellation of your agreement will have no effect on your credit whatsoeverPlease be advised we can schedule a time and date for the technician to go to the home and remove the Alarm System.  At this time you may provide payment by either Money Order or Certified Check. You may respond back to this email ([redacted]) for available times or call us at [redacted].Thank you for your anticipated cooperation.Respectfully,Alliance Security

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint...

# [redacted]. 
The response from the business is rejected, they contacted me once to let me know they would look into my concerns and they haven’t contacted me since then.   Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Since the date of the original installation, we have spoken with numerous persons at Alliance Security who have failed to provide us with a solution for this very serious problem.  We attempted to schedule a follow up appointment as they noted and then realized the security system was not connected as we were mislead to believe.  At that point, we requested the system be removed and end our contract as we were not willing to trust the service after finding this serious glitch in the security system.   We have since physically removed the equipment from our home which never triggered the police or Alliance Security to our home for a tampered security system.  There is absolutely no way our home could be continually monitored as Alliance Security noted in their response.  Upon removing the equipment, this has not triggered an alert to Alliance Security or the local police department to indicate any concerns for the system being tampered with, leaving us to confirm the security system was not completely installed and is not being monitored as alleged by Alliance Security.   We did not receive the service we signed up for neither has, or is our home being protected by Alliance Security and therefore the original terms and conditions of the contract have not ben fulfilled by Alliance Security and therefore we are requesting a full refund for the money submitted and or expected to be paid by us to fulfil this invalid contract.  At this time we would appreciate a full refund of any money submitted to Alliance Security and we will gladly return the defective equipment left at our home.  We do not wish to continue with this false contract.    Regards,
[redacted]

Alliance Security had placed the number provided on our Internal DNC list on June 9, 2015.  Should the consumer be receiving any further calls they may call into our Account Resolutions Dept. at [redacted]  ext. [redacted] and speak to a representative about this matter.

Mr.[redacted],We have researched our logs and do not see that Alliance Security has placed any calls to the number provided in the complaint.  As requested, however, we have placed your number on our internal Do Not Call lists.  Alliance takes all DNC requests seriously and has a...

multitude of measures in place to ensure compliance.  If you have any additional questions please fell free to reach out.Sincerely,[redacted]Retention Manager | Alliance Security

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have not heard from them and they have not resolved the issue of my ex wife and her attorney that they have disputed the validity of the clame and the company sent a copy of a contract that appaertenly they did not even look at because it is not sighned by [redacted] it is sighjned by me and like I said in the complaint I do not know how you got [redacted] name to begin with because I did not give it to anyone at that company so we can not even count the number of federal and state laws that were violated by this company I am going to turn it over to my attorneys to handle and we will be filing a complaint with the attorney generals office of Michigan for possible criminal prosacution
Regards,
[redacted]

Please be advised after review of the account Alliance Security is agreeing to null and void the account at no charge to the customer.  At the time of the install it was known that their may intermittent signalling which may have resulted in either having to hard-wire the system or add on two...

additional panels, both being an additional cost.  The customer has declined both options.  At this time due to the nature of the complaint & being unable to adequately protect the detached buildings, we will cancel the account and nullify the agreement.

Alliance spoke with the customer after the rejection of our response.  At this time we have agreed to lower the agreement term to 36 months and also provide an additional glassbreak sensor at no cost.  We have a service set on 12/17 and customer passed a satisfaction survey with our Monitoring Company.  At this time, everything is resolved.

[redacted],We are in receipt of your concerns and are awaiting documentation for review.  Thanks

We have attempted to reach out to Mr. [redacted] to discuss the matter to no avail.  After review of the photos received it is apparent that we need to return to install molding over the wires which were ran for the Cameras.  It is inexcusible that our technician would leave the home without...

doing his due dilligence to hide any exposed wires.  Also it is known that 3 contacts are still needed to complete the installation.  We are willing to offer reimbursement for any downtime and look forward to speaking to Mr. [redacted] ASAP to resolve this matter.

Mr. [redacted],We have searched our database using the number you provided and could not find any indication that Alliance has called.  Alliance Security takes DNC compliance seriously and we have numerous measures in place to ensure we maintain 100% compliance with any and all Federal and State...

DNC Regulations.  We have, however, made sure that the number you provided is placed on our internal and external DNC list.  Should you have any questions or concerns please contact us.  Thank you,[redacted]

We have mutually agreed to remove the system and part ways with Ms. [redacted] with no financial repurcussions when it comes to the cancellation.  We have set an appt on Saturday 2.17 to remove the system, between the hours of 9-1pm.  Technician will be calling 30 minutes before the...

arrival.  Once the equipment has been recouped, Ms. [redacted] will be refunded a total of $82 for the amount already paid into the account.  If Ms. [redacted] has any questions she can call us at [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Based on the company's request, I called the business today at the said extension, but no one is answering the phone. Just fyi, I did not receive any call from Alliance Security nor found any missed call in relation to this complaint. My [redacted] number works fine. They can call me anytime today  or leave a message or send their full response through the Revdex.com email platform, whichever is convenient to them.]
Regards,
[redacted]

Please be advised Alliance Security offers a basic package through our promotion which includes door sensors, fire protection and motion sensors.  In most cases motion sensors are preferred over window contacts as the window contacts only work if windows are opened or closed and can easily be...

breached by breaking the glass.  The customer at the time of the original install (10-8-2015)  received 2 motions sensors which were centrally located through the home.  Any window sensors typically come at an additional cost to the consumer.  In regards to the outdoor camera, it was no excuse.  Our technicians are not stocked with these devices as they are a $400 piece of equipment and are special ordered through our distributor.  We ordered the camera upon the install being complete and returned within 14 days (10-22-2015) and completed the installation of said device.  After the camera was installed the customer called back a week later stating she would have like to have the camera positioned differently.  We agreed to a service date of 11/4/2015 and also agreed to install 3 additional window contacts at no charge to the customer due to the return trip.On the day of the scheduled service the technician was running behind on an earlier job due to issues with phone line seizure.  We had spoke with the consumer and informed her of the technicians tardiness and she did agree to wait an additional hour and a half for the technician to arrive; unfortunately he was unable to make the deadline and we had to reset the appointment to November 17, 2015 which has been confirmed with the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  The system has been removed from the Wall and [redacted] informed me they would send a POSTAGE PAID BOX FOR ME TO SEND THE EQUIPMENT BACK. ALSO ALLIANCE NEEDS TO SEND ME A CHECK FOR THE REFUND, I NO LONGER HAVE THE SAME BANK ACCOUNT
Regards,
[redacted]