Alliance Security, Inc.

We have spoke with the customer and we are issuing a check for the full reimbursement of charges withdrawn.  Customer will be receiving the check within 10-14 business days and has received an email to confirm this.  Customer is satisfied.

After speaking with customer and explaining the relationship between Alliance Security and the outside Sales Team that originally sold the account the customer has agreed to continue the agreement under a 36 month term.  Alliance Security will be moving the system into a new location at no...

charge to the customer and will be reducing the Monthly Rate to $54.99 going forward.  Customer is being reimbursed for the downtime of the service and is completely satisfied with resolution.

Alliance Security has accepted the estimate for the damage and will be maling a check to Mr. [redacted] for $950 for the repairs.  Any and all monies collected since the installation will be refunded back to the consumers account and the contract will be nullified upon retrieval of the...

equipment.  Please be advised that the funds will be released no later than May 11th along with a tracking number for Mr. [redacted].  Alliance Security will reach out to Mr. [redacted] with tracking and once received will follow up with the customer to schedule a time and date for the removal of the system.

Please be advised after speaking with the customer we have agreed to sending a reimbursement check for the amount of $265 to offset any taxes being applied and we have also shipped yard signs as requested by customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The claims Alliance asserts in its response are false.  When they solicited me via telephone out of the blue promising me a state of the art system and lower costs, I made it clear that I had security monitoring services.  Prior to installation, I informed them that I had a [redacted] security monitoring service contract and did not know exactly how long that contract was.  That did not stop them from making promises about lower costs and an improved security system.  They were pretty aggressive with the hard sell to switch. When I raised concerns about any termination fees, I was assured that Alliance/Monotronics would cover the cost to transfer to their service.   I was told that I would only be responsible for their monthly monitoring fee plus taxes. That was the ONLY reason I agreed to try their service.  Since they only offered to pay a fraction of the cost after providing them with the payoff amount, I asked them to remove their system.  They couldn't make good on their offer, and to add insult to injury when their technician removed the system in February 2016, he cut the wires in a way that the [redacted] rep was unable to reinstall the initial system. (Images attached) I've tried numerous times to reach Alliance's Account Solutions department both on the telephone and via email and received NO response.  One of the phone reps that saw the  pictures, acknowledged the shoddy condition in which my security wires were left and promised they would get back to me to remedy the situation.  And to date, I've gotten neither response nor remedy from Alliance.  Had Alliance not misrepresented itself from the outset, I would not be in this situation.  Because they couldn't make good on their offer, and their technician hacked my system, I have asked that they either fix the wires or cover the cost for the wireless system with [redacted].    Regards,
[redacted]