Alliance Security, Inc.

Please be advised over the course of four days... 6/7 - 6/8 - 6/9 and 6/10 Allliance Security had attempted to contact the consumer to no avail.  Multiple voicemails were left on both numbers provided as well as an email sent to the consumer with no reply. The consumer should call into our...

Account Solutions Department at [redacted] ext. [redacted] so we may discuss the matter further.[redacted] RETENTION SPECIALIST ([redacted])  - Administration  [redacted] 12:27 pmcalled both numbers - NA sent one more emailTim H - SR. RETENTION SPECIALIST ([redacted])  - Administration  2016-06-09 2:32 pmcalled phone 1 NA  - called phone 2 LVM sent one more emailTim H - SR. RETENTION SPECIALIST ([redacted])  - Administration  2016-06-08 3:27 pmcalled both #'s LVM and sent another email to address Revdex.com complaintTim H - SR. RETENTION SPECIALIST ([redacted])  - Administration  2016-06-07 3:02 pmcalled not able to leave VM phone #1 just kept on ringing sent and email as well

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I want to inform you that this matter has been taken care of, thank you so much.
[redacted]

Please be advised we have spoke with Ms. [redacted] since the time the rejection was submitted and rectified the issue.  The following was sent to Ms. [redacted] on 3/5 at 2:48pm.Ms. [redacted],Be advised Alliance Security is nullifying your Alarm Monitoring Agreement and refunding the entire payment of $1,159.89 taken at install as well as the most recent payment charged of $59.99 - both these charges will be reversed back to the checking account. At this time there is no further financial obligation towards the account and you may consider your account canceled.If you have any other questions or concerns feel free to call us at the number listed below.Thank you for your cooperation with the matter. If Ms. [redacted] has any other questions she can contact me ([redacted]) at ###-###-####. Thank you.

[redacted]  [redacted]I apologize for the delay in response.  Your phone number had been placed on our internal Do Not Call list which is rigorously maintained.  Alliance takes these requests seriously and you will no longer be receiving calls from Alliance Security.  It may take up to 48...

hours for this request to be processed and cycled through our system.Please feel free to reach out to me directly should there be any additional questions or concerns.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]

I would like to revise my request my claim. The only acceptable resolution to me is a complete refund and the cancellation of the order. The reason is that I do not wish to rely upon this security service because, in my opinion, they have defrauded me. [redacted]

Please be advised that due to the discrepancies on the account , Alliance Security has already nullified the Alarm Monitoring Agreement and terminated the Monitoring on the account at no cost to Ms. [redacted].  Should she have any other concerns she may call into our Account Resolutions Department...

at [redacted] ext. [redacted] to discuss the matter.

The company withdraw money from my checking account on the 3rd of July for $47.99. They responded by needing proof. They know they took my money and I should not have to get proof to send to them!
Regards,
[redacted]

As described in the customers rebuttal Alliance Security recouped the equipment on 2/17/2018.  The cancellation of the account takes 30 days from the time of the removal based off the terms of the Alarm Monitoring Agreement.  Our billing department confirms that $81.78 has been requested to be refunded via check to the customer which would be received anywhere from 4-6 weeks from the time of the removal.  The first payment processed of $39.99 has already been reversed back to the consumers account.  Should she not see the reversal transaction then she should consult with her Banking Institute.  At this time all monies are in the process of being refunded and the customers account is cancelled with no further financial obligation towards the account.  If she should have any other questions she can reach out directly at [redacted].  Unfortunately we are unable to expedite the time to refund however all monies are scheduled to be returned to customer.

Please be advised Alliance Security was on site on 11/16/2016 and removed the motion detector and replaced it with 2 glassbreak sensors which are typically used in instances like this.  In cases where it is questionable as to whether or not the animal(s) would affect the system sometimes it can...

be "trial by fire" - The "pet friendly" motion is used in homes where there is an animal greater than 85 pounds with limited activity.  Although between the two cats the combined weight may not exceed 85lbs it is because the nature of their frisky activity that the motion could be triggered.  There was also some concern of the customer as to whether the motion would be suitable in their living room when they walk past the picture window to get to the garage... again the glassbreak sensors work to resolve this issue.  Alliance Security admittingly had issues with the scheduling of the appointment which resulted in the job to be reset multiple times.  Alliance in lieu of the scheduling issues has placed a one month credit on the account and also waived any cost related to the additional equipment.  Presently, there are no trouble conditions on the account via Alarm.com after completion of the service yesterday.  Should the customer have any further questions or concerns they may reach us at [redacted].

Please be advised Alliance Security with [redacted] has nullified the Alarm Monitoring Agreement at no charge to the customer.  The system was removed on 7/15 and the customer has no further financial obligation towards the account.

Mr. [redacted],Alliance Security takes DNC requests extremely seriously and has a rigorous process ensuring compliance.  Both numbers provided with this complaint have been placed on our internal DNC list.  Please contact us should you have any additional questions or concerns. Thank...

you, [redacted]Alliance Security[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Alliance Security does not use any of the mentioned sales practices.  Since you last response we have checked call logs again and came up with the same result; that Alliance Security has not contacted you.  We provide the Federal, State and Internal DNC list to any and all potential lead providers as well.  Anyone not compliant will have their relationship with Alliance immediately severed. Again, we have placed you on our internal DNC list as a precautionary measure. Please feel free to reach out should there be any additional questions or concerns.

We have just spoke with Mr. [redacted] and confirmed his account has been cancelled.  A letter has been emailed to Mr. [redacted] and the 44.99 collected at the time of the install will be refunded within 5-7 business days.  The system was removed on 12.20 and the customer may receive...

notifications up to 30 days after the time of the removal.  Customer is now aware of this, confirmed account is cancelled and satisfied with the result.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
] AGAIN LIES AT NO POINT AND TIME WAS 719.00  THAT MENTION  TO END THIS. BILL AND MS.[redacted] STATED WHAT I PERVIOUSLY  SAID ABOUT THE 440.00 BUT WHEN ASKED FOR IN WRITING THEY BACK TRACKED. THE 719.00 INCLUDED CAMERAS. HOW CAN I ATTACH THE EMAIL? YES I CHOOSE NOT TO BUSINESS WITH COMPANY WHO HAS NOT FULFILLED THEIR OBLIGATION. FOR THA PASSED 6 MONTHS. AND REPEATEDLY TELL LIES. PLEASE SHOW WHEN YOU STATED THAT. YOU ALL HAVE RECORDED CONVERSATION CHECK THEM. PLEASE STOP TRYING INSULT MY INTELLIGENCE.  
Regards,
[redacted]

After speaking with the consumer (who is the homeowner of where the system is installed) we have relieved them of any responsibility of the account after transferring the agreement to the tenants name.  Consumer is satisfied with the resolution.

Alliance Security has reached out to the customer who has agreed to remain at the 36 month term.  The customer stated some concern with the Monthly Monitoring Rate and Alliance has agreed to accommodate the customers financial situation by making an adjustment to her monthly monitoring rate....

 Should the customer have any further questions or concerns they should reach out to us at [redacted]

Mr [redacted] spoke with our Legal Dept in December after a former Sales Rep of ours had gone rogue... The Sales rep has since been released and is no longer affiliated with Alliance Security.  Regarding the installation not being complete... Mr. [redacted] is still owed a Garage Tilt Sensor dating...

back to December 2nd.  Since that time we have made mutiple efforts to reach out by telephone by no avail with email seemingly being the best form of communication for Mr. [redacted].  At this time Alliance needs to schedule a service for a return trip to the home to install the sensor and complete the new ppwk.  Mr. [redacted] will indeed be credited for any downtime of service off the completion of the new contract with a 2 month credit being applied going forward.  We have attempted to reach out to Mr. [redacted] a few times since this complaint was filed to no avail... If Mr. [redacted] could please reach out to us at [redacted] so we may schedule a service and resolve this matter at hand.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]