Alliance Security, Inc.

I find this answer untrue based on past enter actions with Alliance Security associates.  I have asked numerous times to be removed from their calling list.  When calling, they hide their true calling number for caller ID notifications.  When contacted their monitoring company, [redacted], their response was "them again".  RI attorney generals office acknowledges Alliance practices aggressive telemarketing and has received numerous complaints.  And response does not address deceptive sales tactics of stateing police and fire monitor their systems nor claims to be working in the area.  Representative stated Aliance was a local company, which in fact was a straight up lie.  So the honoring DNC does not comply.  Any reputable business would display their actual phone number to caller ID's and honor the lists, and be totally truthful with customers from initial contact. Regards,  
[redacted]

After review of the account Alliance Security is willing to remove the system at no cost to the customer and nullify the Alarm Monitoring Agreement along with reimbursing the one month payment that has been processed.  We have attempted to contact the customer to no avail.  They can reach...

us at [redacted] to proceed with the cancellation process (removal/reimbursment).

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I already had 4 door sensors, 2 motion detector from my previous alarm company.   I never got the 2 motion detector that alliance stated that they gave me.  All I received from alliance was a key pad, 2 key rings, and a smoke detector.  I requested that the camera be install at time of installation.  If the camera had to be order why not wait until it get in and then come install everything at once.  On 11/4 upon my call alliance 12:00to inquire how much longer it would be before technician arrive.  I was told at that time he would be here between 1:30-2:30.  I had a 2:30 appointment that I could not get out of also had to be a work at 4pm that day. When I called to set up appointment to have camera relocated and to get 3 window sensor I talked with Iris she stated that they would give me a free sensor if I paid for the 2 sensor.  I told that alliance used the sensor that were already here.  I explained that a house 2 doors down back window had been broken into and that the back of my house had no protection. I told her that I was contacting the Revdex.com.  She stated she would give all 3 sensor free of charge.  In alliance reply they stated they were giving me free sensor due to the extra trip they were making to my home..  On 11/11 [redacted] called me to ask questions regarding my outdoor camera the outdoor camera (unable to connect to internet or cell phone) stop working on 11/5.  She stated that technician  said he told me to get a strong router ( I was never told this him).  I feel that this company in downing playing issues the technician was not being truthful he never install any door sensors or motion detector in my home.  They making it sound like it my fault that I could not wait on 11/4  I waited during the time frame I was told 9-1.  I just can't do business with a company that is not trust worthy.  One lie after another has been told.  This same technician that lied about giving me door sensor is coming into my home on 11/17. I don't want any trouble.  I just want out of my contract which I stated in my original complaints . Thanks
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Going through the history of the account it is evident that the customer called in December 2015 stating he med pends. were not working properly.  After testing them over the phone with her it was brought to light that she was not holding the button down long enough to actually trigger the...

alarm.  Signals were received when test occurred over the phone and everything seemed to be OK. It was also around this time that the customer had concerns of affordability stating her income had changed and she would not be able to keep up with her current rate.  At this time we also reduced her rate to $37.99 to make it more comfortable for her to afford. Customer was delighted.6 months went by and in May 2016 customer called in stating her power went out and system was beeping.  It as diagnosed that the system was simply alerting the customer of the low battery and we were able to disable the trouble beeps until the battery restored to full power.  In August of 2016 the customer called in stating the system was not working.  Going through all our diagnostic steps it appeared there was no issue with the system and we offered to send a technician to the home for our standard trip charge of $50 which covers both time and labor.  Customer denied, said some explicit words and disconnected the call.Customer called in a week later in August and stated system went off and alarm triggered.  Again, no signal history.  Neither our monitoring company or interactive service could provide proof of an alarm.  We again offered to send the technician to the home, even offering to waive the $50 trip charge and customer again denied and disconnected call.  We attempted to call customer back to no avail.Two more months pass bringing us to October 5th when the customer called in stating she was moving and did not want to take the system with her.  We offered the following; have a friend or family member take over the account,  transfer to the new homeowner, move the system to the new location or pay the cancellation fee on the agreement she signed.  Customer declined all options.  During this conversation it was not brought up once that the system was not working.  Customer eventually disconnected call after stating she was going to consult with her attorney.At this time Alliance Security is more than willing to send technician out there to give the customer the piece of mind the system is working.  We have also offered the options available to the customer should she be moving.  We have attempted to reach the customer over the past couple of weeks and also most recently off of this complaint... and every-time the call is answered it is disconnected once we present ourselves as representing Alliance.  If the customer would like to speak about this matter further she can call us at ###-###-#### ext. [redacted].

Be advised Alliance Security with [redacted] did indeed lower the term of the agreement to 36 months. Per Customer request, they have been sent a copy of the agreement for their records.  Contract end date has been adjusted to reflect 9/26/2018.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[They have not been compliant with the customer involved.]
Regards,
[redacted]

[redacted]
We have searched our records and show no outbound calls being placed to the number you provided in your complaint to the Revdex.com.  I have, however, placed the number on our internal DNC list.  Alliance Security takes these requests seriously and this will ensure that you do not...

get a call from our company.  If you have ANY questions please feel free to reach out to me directly.Sincerely,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Please be advised Alliance Security has been attempting to resolve this matter since mid-July when the account became delinquent for non pay.  No payments have been made on the account since May 2015 resulting in the account being sent to collections.  During the time which the customer...

was delinquent we had made over 3 dozen calls to the number listed in our database (same number on this complaint) - all of which had gone unheeded.  We are unable to resolve the issue if we were unable to speak with the customer.  Since the time this complaint has been opened we have made three calls to the number listed, all resulting in no answer. At this time the customer should call into Alliance Security at [redacted] so we may resolve the matter.

Please be advised MONI is the company who conducted the new contract and completed the takeover.  If you would like to cancel the account you must reach out to them at [redacted] as your Alarm Monitoring Agreement is with MONI and not Alliance Security.

The customer requested cancellation within their 3 day right to rescind and Alliance Security will be removing the system on 7/18/2017.  Upon retrieval of the equipment the first month payment will be refunded and the contract will be nullified with no further financial obligation towards the...

account.  Should the customer have any other questions or concerns feel free to call us at the number listed below.

After review of the account, Alliance Security has terminated the Alarm Services.  Mr. & Mrs. [redacted] have no further financial obligation towards the service and may consider the Agreement null and void.  If they have any further questions they may call us at [redacted].  An...

email has been sent to the customer confirming the cancellation.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Alliance Security resolved my issues and installed the cameras included in my contract. Mr. [redacted] worked really hard to understand and resolve my issue; he gave me the best customer service out of everyone I encountered with this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I just want to be clear.  No attempts have been made to make this right. I have several emails of me asking to simply just give me my contract. I have been lied to several times by this company. If needed I can turn over all of my saved documents in email form. I find it kind of funny that the day after I made this complaint the all of a sudden have a tech that will be at my house with my contract at 8AM or so they told me in a email. this really discuses me that I have to rely on this type of company to protect my family.
Regards,
[redacted]

After speaking with the POA involved we have come to the agreement to remove the system on February 14, 2017.  The account will be nullified upon retrieval of the equipment.  Any costs already paid into the account will satisfy the cancellation fee.

Since the time of this complaint we have tried making contact with the consumer to no avail.  Alliance Security is willing to refund any monies collected as well as allowing Ms. [redacted] to keep any equipment that was installed in lieu of her system that was removed.  The customer may reach us...

at [redacted] ext. [redacted] so we may discuss the matter further and rectify it in a timely manner.

At this time we have reached out to the POA who is sending in the documentation to show that the POA was implemented prior to the date of installation.  If this is true, once documents are received, Alliance Security will nullify the Alarm Monitoring Agreement upon retrieval of any equipment installed.

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  The contract the provided still has [redacted] on the letter head and they are not affiliated with [redacted]. Please help me understand this and what company I am required to pay.
Regards,
[redacted]

Please be advised that Alliance Security installed the Security System in August 2015 and it was signed for a 60 month agreement.  Between August 2015 and March 2016 there is no record of the customer calling in with any concerns.  On March 22nd 2016 the customer called in with concern...

over his SECONDARY panel not working.  Besides this, the rest of the system was fully operable.  This includes the door contacts, motions, camera and keyfobs.  The customer was able to arm and disarm through his MAIN PANEL and/or keyfob.  Again, only device not operating was the Secondary Panel.  It was at this time the customer was demanding a credit equivalent to 7 months of service for something that 1) did not affect the overall functionality of the system and 2) something that could be easily fixed.  It was agreed upon that we would offer a 2 month credit for the customers troubles.  Be advised all during this time, customer was arming and disarming the system daily through the keyfob remote.Regarding the service call itseld, it came down to the fact that we abruptly lost one of our service technicians in the area customer is located and were unable to get a tech out for 2-3 weeks which is understandably frustrating for the customer but it was then reiterated that all other components of the system were working and he could continue to arm and disarm through fob until technicians appointment was scheduled.  Due to the customers demands and demeanor on that phone call we were actually able to schedule an appointment with one of our Rhode Island technicians who offered up to drive 5 hours to one appointment to go above and beyond for the customer... rather than making him wait 2-3 weeks.The day comes when we service the account... its scheduled for 3/25 only THREE days after the customer originally called in requesting service, demanding 7 months of credit.  Technician drives 5 hours and finds there is nothing wrong with the secondary panel and was able to arm and disarm with no issues.  Technician resent signals from the keypad and all has been working well.As of today, based off Alarm.com and our interactive service there is no current trouble conditions on the account.  The customer refuses to troubleshoot over the phone and is again demanding a technician to the home.  Be advised per our contract there is a $50 trip fee for every service, another charge the customer is unwilling to cover.  At this time should the customer wish to cancel there service they would need to cover the 80% buyout cost associated with the Alarm Monitoring Agreement.  Finally, per our records on Alarm.com the customer is still arming and disarming, no trouble conditions and cameras are passing their access test.  Customer [redacted]Customer ID:[redacted]Current Trouble Conditions:No trouble conditions