Allied First Bank

A family member of mine told us about Jessee [redacted] with Allied First Bank and how they had a great experience and thought he was the best, and we definitely agreeHe made this process very easy for us and he was always reachable at anytimeThere were a lot of banks I could have gone with and I am very glad we picked Allied First!

The customer has indicated that she would like to withdraw/remove the complaint per the below email Please contact her to remove or send instructions OK, yes we have been in touchI guess something is going on with their email systemHow do I take the complaint off? On Tue, Mar 8, at 12:PM, [redacted] wrote: Hello [redacted] please see below I left you a vmx last week and it appears as though you and [redacted] have been communication on your refinance Are you satisfied with the refinancing now? and if so can you please remove the complaint listed below? Please let me know thanks [redacted] Your Revdex.com Customer Relations Advocate Revdex.com Serving Chicago and Northern Illinois P: [redacted] E: [redacted]

Dawn [redacted] has taken over as being my point person with Allied First Bank and it's been a great transition She is quick to respond to all my questions and is great in following through I feel confident she will help me out whenever I need it

I had an extremely favorable experience working with Craig [redacted] who helped me with my VA refinance loanHis claims processor was Ashley [redacted] Craig really streamlined my loan process and everything went smoothlySo much so that I referred a fellow veteran to him who Craig also helped successfullyI would highly recommend him to any veteran

I recently refinanced my home with Allied First Bank The process couldn't have been easier The agents were very helpful, and we were able to get all paperwork processed and closed in no time Hats off to loan officer Chris [redacted] for getting everything aligned and Ashley [redacted] for processing Customer focus was second to none throughout the entire process

Complaint: [redacted] I am rejecting this response because: [redacted] response is rejected because the mess that [redacted] created by not disclosing VA's decision to us and not responding to our inquiry for an explanation about it created "two" late payments which amounted to $ On 8-19-2016, [redacted] told us that the loan "may" have to be shortened May is not "is" We asked for an explanation the same day but received "no reply" from him It was within [redacted] ability to disclose the "reason" the loan "may have to be shortened", and if he didn't know at that point in time, then it was within in his power and his "ultimate obligation to the consumer" to find out the VA's decision and tell us (answer our direct question from 8-19-2016) Had he disclosed to us the reason that the loan "may have to be shortened" we would have told him to cancel the refinance We did have that right He took that right away from us by not responding to our inquiry and disclosing the truth We didn't hear from [redacted] again until 9-7-2016, when we emailed him to ask where we were in the refi process We still never received disclosure for the shortening of the loan We never received that explanation until we started letters of complaint about his actions That was on 9-10-2016, when he told us in an email: "per VA you were not saving enough on a 30-year loan to warrant the cost for the rate Therefore shortening the term met the VA recoup benefit." That should have been disclosed to us nearly one month prior and we should not have had to complain to discover disclosure on the VA's decision Whether a broker or the loan originator, he was obligated under Federal law to disclose the facts to us He neglected to do so Those facts were vital in our decision whether we wanted to continue with the loan or cancelThings would never have escalated to what they did were it not for [redacted] non-disclosure And whether it was on purpose because he didn't want to lose out on this opportunity or whether by just pure neglect, we, as consumers, were legally owed disclosure of the VA's finding in August when he was told the terms "may" change He was told on 7-19-that we did not want our payments to rise; we have the emails to prove it As a "broker" he is required by law to not only "provide 'accurate' and timely 'disclosures' to the borrower" but also to "provide a borrower with accurate and 'timely information' and documents 'in response to the borrower's request for information with respect to the borrower's mortgage loan'"This entire situation would not have occurred had [redacted] disclosed the VA's decision to us and responded promptly to our request for that information It never would have proceeded to the disclosure stage had he been honest and done his job correctly We were duped by this broker Sincerely, [redacted]

These people were wonderful in helping usWe talked to Craig [redacted] so many times, and he was so concerned that we get great helpHe was interested in us and getting us the best helpI would suggest you to everyone

I worked with Tia [redacted] at Allied Bank and she was so friendly and on top of thingsIf you every had a question she would find the answer out and get right back to youI would recommend Tia if you are ever in need of a new loanShe will help you find the lowest rate out there and you will be at ease during your whole loan process

Dawn [redacted] was fantasticEfficient in her tasks and anticipated my needsShe is a credit to her organization

Working on my refinancing with MrCraig Dowling was as easy as it could beHandling everything online and the mobile notery made things very convienantI will without a doubt uss this company use this company for my next mortgage

I can't say enough about the positive experience I had with Allied First Bank, specifically, William [redacted] Senior Loan OfficerI was looking into refinancing my VA home loan, emailed Allied First Bank to inquire about itWithin a matter of minutes, William emailed me back and then I called to speak with himHe is so professional, very knowledgeable and very patient in answering all my questionsThis was the fastest, easiest loan I have ever applied for and I credit William for getting it doneI feel he did more than expected and he reflects what his bank stands forI wish to nominate Allied First Bank for the Revdex.com "Torch Award for Marketplace Ethics."

I bought my first home at the beginning of July with the help of William [redacted] and Allied First BankWill was great to work with and kept my best interest at mind throughout the entire processHe made sure to keep me in the loop, provide me with updates in language that I could understand, and an amazing rateI definitely recommend Allied First Bank and WillThank you

Fantastic experience! Dedicated to customer service and a pleasure to work withTia [redacted] is a consummate professional and just wonderful, we referred family members and friends based upon our experience!! Highly recommend Allied First!

A few delays, but satisfied overall

We're very pleased with the service William [redacted] provided for our refinance

I recently work with Richard [redacted] of Allied First BankHe was very professional and experience with my mortgage purchaseAnd went beyond for customer support and financial support also I want to thank Richard [redacted] for being patient and very courteous also when I call him he alway follow up with me and communication is very importantHe was very good at this and I admire his way of handling situation which we had very little or none though my experienceI would recommend Richard [redacted] to my friends, family and colleguesThank you Richard

I had a very good experience with this business And I would very likely recommend to friends and family

The process went well , I was always kept informed during the process

This was a very quick and easy refinance William [redacted] and his staff/associates were all professional and helpful at all times

Ms Brown was very knowledgeable and helpful once I sent her my information she went right to work and got me the best rateI have already recommended her to a friend and she's also has conveyed to me her pleasure with working with Ms Brown All AAAA Thanks