Alltrade Property Management

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We apologize for the inconvenience and frustration this tenant has experiencedThe property manager has been in contact with the resident multiple times to try to schedule a time for the work to be completed as the tenant has asked to have a scheduled appointment for any repairUnfortunately, the resident has not been cooperative with providing a date for the work, resulting in further delays on the repairs.On 2/8, we sent notice to the resident that we will be there next Wednesday, 2/at 9:am to proceed with maintenance issuesThis should provide the tenant with plenty of time (well over the required hours) to prep for the maintenance appointment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We apologize for the inconvenience this resident has experiencedWe had attempted to address the problem but did not realize that the heater needed to be cleaned out completely until the third time we investigatedWe will work to be more efficient and timely in the futureI have spoken with the resident multiple times and as of 6/this issue was addressed and completed

We apologize for the inconveniences this resident has experiencedSince the time of his filed complaint, we have been working to address his concerns and open work ordersDue to the nature of the repairs (drywall and painting) we had to spread the repair out over the course of a few dayson Aug 9, our crew attempted to go to the unit twice but the resident did not come to the doorWe are near completion of the work orders and are working diligently to close out these repairs

[redacted] signed her lease with [redacted] Property Management for [redacted] complexDuring this time, we requested that Ms [redacted] fill out a Move-in/Move-Out Property Condition Form to note the status of the apartment and any maintenance items that she needed addressed during her move in processOn December 22nd, she returned this form and on the same day, [redacted] created a work order to resolve these issues On December 26th, our maintenance staff performed maintenance work on her unit, including a plumbing repair, an appliance repair and checking her windows for proper sealing and operations, as the tenant reported she was feeling cold air coming through the windowsUpon our maintenance staff inspecting these windows, our staff noted that the windows were in fact in poor condition and recommended they needed to be replaced According to the City of Louisville, [redacted] is in the Cherokee Triangle Preservation District It is a historical building and requires special permission to perform repairs to the property that may affect the value or historical significance of the propertyPrior to this tenants move in, [redacted] had applied for a Certificate of Appropriateness for this property and requested to replace the windows We have been informed by the Landmarks Department that the only solution to the window upgrades is to install storm windows [redacted] , who is in a contractual agreement with the owner of this property, must seek approval from the owners to install storm windows, in accordance with our contractWe have requested owner approval for the storm windows and will continue to work with the property owner to determine when this upgrade may be completed We have since performed maintenance services for Ms [redacted] a total of seven (7) times for various repairs since she has moved in, including wrapping her windows and sealing them with caulk until we receive permission from the owner to purchase and install storm windows for this property Alltrade feels we have adequately addressed Ms [redacted] ’s maintenance concerns [redacted] does not control the pricing of electrical or gas services and is not responsible for these services or chargesThese are solely the responsibility of the tenant, per her lease agreement Our proposed solution is to continue working with the property owner to gain approval to install storm windowsWe have already installed caulk and plastic wrapping on the windows to improve

To Whom It May Concern,We received the attached complaint from [redacted] of [redacted] ***I spoke with Mr [redacted] on 5-9-He was frustrated by the time that it took to repair the air condition in his apartmentOur HVAC tech was able to repair the air condition on 5-6-and it is now functioningThe three nonfunctional electrical outlets were repaired on 5-11-I apologized for any delay in repairing his maintenance concerns and gave him a $rent credit.If you have any questions, please let me knowI can be reached at [redacted] Please note that Alltrade would prefer to receive notification of any complaints at [email protected] rather than regular mailPlease update our account to reflect this.Sincerely, [redacted] Director of OperationsAlltrade Property ManagementALLTRADE SERVICE SOLUTIONSBarret Ave #201Louisville, KY 40204502-562-

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

problem resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am currently waiting on an answer as to why I will not receive my deposit backI did not damage the unit and I am not being evicted so I do not understand why the company is trying to withhold my deposit] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] As you can read in my complaint to the Revdex.com, the issue was and is, receiving no return calls despite leaving voice mail messages ten times asking for a return callI have as of this time and date, never received a return callAs stated in the complaint, my only question was concerning the timing of the refund since it was your office that and asked where I would like the check mailedReferring to the rental agreement is neither apropos to this issue or helpful When the refund is ready, please call [redacted] and I will have the check picked up at your [redacted] officeI assume I will hear from you by July 24, [redacted] ***

We apologize for any inconvenience this issue may have caused Ms [redacted] While we have made multiple attempts prior to the filing of this complaint to address the issue, unfortunately we are still working to find the sourceThis situation has proven to be more challenging than usual as it is unlike any we have dealt with in the past and none of the surrounding units in this building are experiencing the same fly infestationBecause of the nature of this situation, if Ms [redacted] agrees to vacate by the agreed date (10/11/16) our company will hold her to no further penalty

We are sorry that this tenant felt her move out process did not go smoothly. Any issues with the return of Ms. ***’s deposit can be attributed to human error but in no way is any employee attempting to be “shady as hell” or steal money. We are always glad to listen to a tenant’s concerns and make... corrections when warranted. On February 29, 2016, we issued Ms. [redacted] a second check for the remainder of her security deposit, minus the charges for nail holes she left in the walls.

The Property Manager was in contact with the tenant beginning 3/to compile a full list of outstanding service issuesThe issues were all resolved including the installation of new carpet on 4/19, issuance of new keys and general cleaningThe tenant took possession of the apartment on 4/We
apologize for any inconveniences

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

Ms*** moved out of her apartment on June 24thI provided Ms*** with a copy of the Deposit Agreement Form that she and the co-tenant signed at the time they moved into the apartmentThis Agreement states that any security deposit refund that is due will be mailed approximately days after
the tenant has moved outAlltrade is still working on processing MsSmith's security depositWe will be glad to forward any deposit that is due, as soon as possible. I reminder Ms*** that this is typically completed approximately days after her move outThere are many steps involved in processing a security deposit refund and this is still in process. It is our policy to mail the check, not provide the check in personAt this point we feel that Alltrade has followed all protocol that Ms*** agreed to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom It May Concern,
My problem, specifically, is not with Alltrade themselves, it is with the person who runs my complexI love the main manager at Alltrade who presides over this complex, she is very sweet and has always been extremely helpful, when I can get a hold of herI understand that she is sort of a one woman show, but I would prefer to deal with her directly, I would prefer to drive to Louisville to speak with her or file any paperwork, and I DO NOT drive in Louisville, than deal with the man who is the on site manager hereHis attitude is completely unacceptable and I feel intimidated in my home, waiting for him to come over unannounced to denounce a problem he was with meHe just intimidates me and I do not want to be anywhere near himI should not have to deal with someone who intimidates meI do not want him in my apartment, I think the maintenance crew is capable of their job, for the most partIt's a lack of communicationI have read previous complaints filed and that is exactly itA lack of communication
When I moved in I informed the office that I had service dogsBy law, service dogs are considered workers, not pets, and therefore are allowed to live on a property without being charged for "pet" deposit or extra rent.Legally, I am not required to enter them into a database, or have on hand documentation that they are service animals, but I broke, because getting them registered was going to cost me less than the pet deposit, or a doctors visit to get a letter stating my reason for a wor*** animal, which I also do not want disclosedIt is a simple matter of privacy
The work orders attached, while it may not be intended, is accusatory and has the tendency to make everything sound like my fault and that I am uncooperativeI have only once denied maintenance entry, not because I was upset with them, but I had just gotten my newborn to sleep and they knocked on my door and rang my doorbell repeatedlyI may have acted in a huff, but exhaustion does thatI do apologize, and I have apologized
*** for $
as of recently, *** *** Apartments have been removed from Apartmentfinder.com, but I have the physical copy that states $for a bedroom, one bath, and know for a fact there is someone in my building paying $580, and as you have admitted, there is another paying $My thoughts? It's not right having people paying different prices for the same property*** *** Apartments has been removed from most apartment finding guides online
As for some of the claims, like how I supposedly didn't report the bed bug situation until July 21st? I was giving birth July 21stI went in a week before time to try and get it taken care of before I delivered my sonI had been cleaning the bedroom and found three little guys in a hole in the base boards and scooped them into a bottle to A) get rid of them and b) for proofWhen the inspection happened, I was in the hospital and a few were found on my bed, which, it had taken them two weeks to move there, because they moved where the food was, of courseIn two weeks, they made it to the bedIs that my fault? It should have been dealt with quickly to avoid other infestationsthere's no way to determine whose fault a bed bug infestation isthe place I moved from? NoneI lived with my parents and my father ripped my old room APART to make sure
My "boyfriend" lives here to help me take care of my son and because I feel threatened by the managerIf they want him on the lease, that's fine, but make a considerable effort to contact me, instead of doing it nowI am more than willing to cooperate, I am not an unfair person, and I don't go around throwing fits because I don't get my waythe problems I have had have no been fixed in a timely mannerThat's what I wantCooperation and communication
The $rent concession is acceptable, but I would like to be reimbursed for the registration of my service dogs, as the apartment complex is the one that required I have documentation, which is legally not necessaryThe cost was $That does not include shipping and handling fees, as I have said, I am not greedyI would like to close on the amount of $to be deducted from the rent due no later than November 4th, but I will settle for half of the service dog fee, which was $90, hence, I will accept a rent concession of $I am not a greedy person, I just feel as though that is owed to me for all of the money I had to spend to live with the problems I have had so that I can continue to live here comfortablyIf I absolutely must, $is acceptable, but I want you to know how very displeased I am by how this specific complex is run
In closing, I would like to be informed hours ahead of time before maintenance comes inI do not want to do business with the apartment manager, I would prefer *** and I would prefer to go to the office in Louisville for any and all paperwork that I need to sign, or have it emailed to me, where I may print it and turn it into the office assistant or provide a digital signatureI am not trying to be complicated, I just want to feel comfortable
I will add my "boyfriend" to the lease, and I will provide proof that my animals are wor*** animalsI would prefer a rent concession of either $and $and I will consider this issue solved, with no more complaints as to what other tenants are payingI will continue paying the $for rent a month with no complaints, unless one of the provisions set forth is violated, such as untimely repairs and unacceptable interactions
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Last week someone came and painted but, did such a bad job that it actually looks worseDidn't use a brush or painters tapeOnly used a roller and there is paint all over the cabinets, toilet, tub, mirror, and sinksThe next day, I showed the property manager the results and he agreed that it was awfulThe painter came back that after noon to try to fix the problemHe actually used a yellow-ish color on the white paint he used the day beforeNow, I have yellow and white walls throughoutnot in a nice wayHe has never replaced the vents, light switch covers, and towel rack that was removed by a painter that came in early Aug (3rd - 6th) and spent about minutes and then didn't come backThe painter did not remove bath mat and wash clothes or have me remove them so I have an added expense of replacingWhen the painter was leaving, I asked if he was going to put the light switch cover, towel rack etc and his response was that he was only asked to paintOn August 21, I told the property manager that I wanted the repairs asap but that I didn't want someone that was just going to ruin my private items and make the bathroom that I pay rent for each month just looks worseMaybe some things are getting lost in translation but if it really matters that this situation be handle soon (quickly passed months and weeks ago) you might want to contact me directlyYou're submission to the Revdex.com with an understanding that the matter is cleared up and my subsequent rejection is frustrating to me and probably for you alsoLet's get this correct instead of drawing it out.
Regards,
*** ***

We certainly apologize for Ms***’s inconvenienceAlltrade has sent maintenance techs to address this issue prior to this Revdex.com complaint, but it was a more difficult repair than our staff originally anticipatedOur prior efforts did not fully correct the issue. We sent our plumber on
9-8-to take a look at the issue and after speaking to Ms***, it sounds as if the issue has been resolved once and for allI issued Ms*** a rent credit as she has been a good resident and we appreciate her tenancy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***