Ally Financial, Inc

We are in receipt of
your correspondence dated January 26, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

We
are in receipt of your correspondence dated June 13, 2016, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns. Please be assured
that we are working to resolve this matter as quickly as possible. A detailed
response will be communicated
directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to
provide you with any additional details in this matter. We thank you for taking the time and effort
to bring this issue to our attention. If
we can be of further assistance, please contact us at ###-###-####

We are in receipt of your correspondence dated 11/7/16, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concernsPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be
communicated directly to the above referenced individual by way of telephone or letterDue to privacy concerns, we are unable to provide you with any additional details in this matterWe thank you for taking the time and effort to bring this issue to our attentionIf we can be of further assistance, please contact us at ###-###-####

We are in receipt of
your correspondence dated December 27, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at 888-925-
Tell us why here

We are in receipt of
your correspondence dated March 15, Please be assured that we are working
to resolve this matter as quickly as possible. A detailed response will
be communicated directly to the above referenced individual by way of telephone
or letter. Due to privacy
concerns, we are unable to provide you with any
additional details in this matter. We thank you for taking the time and
effort to bring this issue to our attention. If we can be of further
assistance, please contact us at ***

We are in receipt of
your correspondence dated October 25, 2016, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

We are in receipt of
your correspondence dated February 21, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

May 12, 2016 Revdex.com JFK Boulevard, Suite 1330 Philadelphia, PA 19103 Re: Case 11425858 Dear Revdex.com: Thank you for forwarding *** *** complaint to our attention regarding the handling of his transaction disputes. We have thoroughly
reviewed the facts and circumstances regarding *** *** complaintOn May 3, 2016, we provided *** *** with provisional credits in the amounts of $142.86, $169.32, and $253.97, which included any applicable interestOn May 10, 2016, we reversed the credit of $142.86, and issued a provisional credit in the amount of $423.29, which included any applicable interest. • On April 23, 2016, *** *** contacted our Customer Care Department and initiated a dispute for three (3) transactionsThe following day, our Dispute Resolution Team reviewed the dispute. • On April 27, May and 5, 2016, we sent a Cardholder Statement of Dispute (“CSoD”) form, to *** *** email address on file, for him to complete and return to us. • On May 7, 2016, *** *** confirmed that he received the CSoD form, which was returned to us on May 9, 2016. • On May 7, 2016, *** *** indicated that the debit of $was not in dispute; however, there was another transaction he did not authorizeA new dispute was initiated for a Point of Sale transaction for $debited by BGAS RIO DE JANIER, BR. • On May 10, 2016, our Dispute Resolution Team reviewed the dispute for the $transaction and sent a Cardholder Statement of Dispute (“CSoD”) form to *** *** email address on file. While we complete our research, *** *** will have full use of the above-mentioned fundsIf we determine that the transaction was not an “error” as defined under Federal Regulation E, we will notify *** *** in advance of our decision to reverse the provisional credit from his account. We thank you for bringing this to our attention*** *** experience has been brought to the attention of our management team. If you have any further questions or need assistance in the future, please feel free to contact the Executive Resolution Group, ***, Monday through Friday, 8:a.mto 8:p.mEastern Time and Saturday, 8:a.mto 5:p.mEastern Time. Sincerely, *** *** Executive Resolution Specialist
May 31, 2016 Revdex.com JFK Boulevard, Suite 1330 Philadelphia, PA 19103 Re: Case 11463329 Dear Revdex.com: Thank you for forwarding *** *** complaint to our attention regarding the handling of his transaction disputes. We previously responded to *** *** complaint on May 12, We have enclosed a copy for your convenience. If you have any further questions or need assistance in the future, please feel free to contact the Executive Resolution Group, ***, Monday through Friday, 8:a.mto 8:p.mEastern Time and Saturday, 8:a.mto 5:p.mEastern Time. Sincerely, *** *** Executive Resolution Specialist

We are in receipt of your correspondence dated August 12, 2016, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concernsPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be
communicated directly to the above referenced individual by way of telephone or letterDue to privacy concerns, we are unable to provide you with any additional details in this matterWe thank you for taking the time and effort to bring this issue to our attentionIf we can be of further assistance, please contact us at 1-888-925-

We are in receipt of your correspondence dated 12/10/2016, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns. Please be assured that we are working to resolve this
matter as quickly as possible. A detailed
response will be communicated
directly to the above referenced individual by way of telephone or letter. Due
to privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this issue to
our attention. If we can be of further assistance, please contact us at
###-###-####

We are in receipt of
your correspondence dated February 14, 2018, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

We
are in receipt of your correspondence dated October 6, 2016, regarding the
above referenced individual and/or account and welcome the opportunity to
respond to the stated concerns. Please be assured that we are working to
resolve this matter as quickly as possible. A detailed
response will be
communicated directly to the above referenced individual by way of telephone or
letter. Due to privacy concerns, we are unable to provide you with any
additional details in this matter. We thank you for taking the time and
effort to bring this issue to our attention. If we can be of further
assistance, please contact us at 888-925-

We
are in receipt of your correspondence dated July 13, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns. Please be assured that we are working to resolve
this matter as quickly as possible. A detailed
response will be
communicated directly to the above referenced individual by way of telephone or
letter. Due to privacy concerns, we are unable to provide you with any
additional details in this matter. We thank you for taking the time and
effort to bring this issue to our attention. If we can be of further
assistance, please contact us at ###-###-####

We are in receipt of your correspondence dated November 30, 2016, regarding the
above referenced individual and/or account and welcome the opportunity to
respond to the stated concerns. Please
be assured that we are working to resolve this matter as quickly as possible. A detailed
response will be communicated
directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to
provide you with any additional details in this matter. We thank you for taking the time and effort
to bring this issue to our attention. If
we can be of further assistance, please contact us at 1-888-925-

We are in receipt of
your correspondence dated October 29, 2016, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11516646, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I am the one that filed the complaint and therefore do not feel that there are privacy concerns etc, they can communicate the response via this platform
Regards,
*** ***

We are in receipt of your correspondence dated August 18,
2016, regarding the above referenced individual and/or account and welcome the
opportunity to respond to the stated concerns. Please be assured that we
are working to resolve this matter as quickly as possible. A
detailed
response will be communicated directly to the above referenced individual by way
of telephone or letter. Due to privacy concerns, we are unable to provide
you with any additional details in this matter. We thank you for taking
the time and effort to bring this issue to our attention. If we can be of
further assistance, please contact us at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12574302, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of
your correspondence dated June 23, regarding the above referenced individual
and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

We are in receipt of your correspondence dated November 2, 2016 regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concernsPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response
will be communicated directly to the above referenced individual by way of telephone or letterDue to privacy concerns, we are unable to provide you with any additional details in this matterWe thank you for taking the time and effort to bring this issue to our attentionIf we can be of further assistance, please contact us at ***