Ally Financial, Inc

We are in receipt of
your correspondence dated February 14, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

We are in receipt of
your correspondence dated December 7,regarding the above referenced individual
and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are
working to resolve this matter as quickly as possible. A detailed
response will be communicated
directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to
provide you with any additional details in this matter. We thank you for taking the time and effort
to bring this issue to our attention. If
we can be of further assistance, please contact us at 1-888-925-

We are in receipt of your correspondence dated 01/06/17, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns. Please be assured that we are working to resolve this
matter as quickly as possible. A detailed response
will be communicated
directly to the above referenced individual by way of telephone or letter. Due
to privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this issue to
our attention. If we can be of further assistance, please contact us at
1-888-925-

We are in receipt of
your correspondence dated September 6,2016, regarding the above referenced individual
and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at 1-888-925-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11488060, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***

We are in receipt of
your correspondence dated August 30, 2016, regarding the above referenced individual
and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are
working to resolve this matter as quickly as possible. A detailed
response will be communicated
directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to
provide you with any additional details in this matter. We thank you for taking the time and effort
to bring this issue to our attention. If
we can be of further assistance, please contact us at 1-888-925-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12638202, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12662388, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I again spoke with Ally yesterday, 2/5/18, multiple times and cannot get a straight answer from any of themThey constantly put me on hold, I talked with *** *** at 1:35pm, was told that she would need to call me back in an hour, due to her supervisor being on "lunch" and never received a call backI called back again at 2:57pm and they had stated that they were unaware of the situation at handThey had stated that my account was now days past due, however, I had stated that I received a billing statement from them that was dated 11/3/17, and it had stated that my total amount due at that time was 335.19, which was paid on 1/9/18, they received on 1/12/18, and did not cash it until 1/17/18, which then made it past the due date of 1/13/18, which is what they continue to do to add on late fees even though they had received it prior to the actual due dateThey then, tried to tell me that this was for the September payment, however, according to the statement that they had sent me, the unpaid balance was for the 10/13/paymentThe continue to try and tell me that the account is past due for October, November, December, and January, and that it is days past due, however, it is only days past dueI told them I have no problem paying for November, December, and January, however, I will not pay the late fees that they are saying is due for September and October, and that they continue to add on a daily basisEvery time I talk with a different person, I am never given a straight answer, and am always told a different storyThe amount that they are saying is due, is not correct, and does not even match up with what they have reported to the credit bureau, nor does it even add up if you were to multiple my monthly payment by 4, that they are saying is past dueAfter I spoke with them on Friday, 2/2/18, they deleted my online account and I can't even pull up my past payment history anymore as well, and they are saying that my balance online is $They also, lied to the other signer of the vehicle, stating that they were the repo guy and that they were going to come reposess my vehicle yesterday, 2/5/18, and then they all of a sudden could transfer him to the financial department at Ally, which a repo guy would not have access toSo they continue to lie, cannot give me a straight answer, and never want to give me any information in writingThey only want to receive payment over the phone when I don't have anything in writing explaining the amount dueI asked for the payment history, statements, one for October, one for November, one for December, one for January, and one for FebruaryThey also, will send two different statements, one to me with one amount, and one to the other signer, with a different amountI also told them to only call my phone number, as I am the one that makes the payments, and after I requested this, they continue to call the other signer of the loan, stating different stories and will not call meI have to constantly call them and ask them for the paperwork and they never answer my questions.
Regards,
*** ***

We are in receipt of your correspondence dated December 15, 2016,
regarding the above referenced individual and/or account and welcome the
opportunity to respond to the stated concerns. Please be assured that we
are working to resolve this matter as quickly as possible. A
detailed
response will be communicated directly to the above referenced individual by
way of telephone or letter. Due to privacy concerns, we are unable to
provide you with any additional details in this matter. We thank you for
taking the time and effort to bring this issue to our attention. If we
can be of further assistance, please contact us at 888-925-

We
are in receipt of your correspondence dated October 23, 2016, regarding the
above referenced individual and/or account and welcome the opportunity to
respond to the stated concerns. Please be assured that we are working to
resolve this matter as quickly as possible. A detailed
response will be
communicated directly to the above referenced individual by way of telephone or
letter. Due to privacy concerns, we are unable to provide you with any
additional details in this matter. We thank you for taking the time and
effort to bring this issue to our attention. If we can be of further
assistance, please contact us at ***

We
are in receipt of your correspondence dated 10/3/16, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns. Please be assured that we are working to resolve
this matter as quickly as possible. A detailed response
will be
communicated directly to the above referenced individual by way of telephone or
letter. Due to privacy concerns, we are unable to provide you with any
additional details in this matter. We thank you for taking the time and
effort to bring this issue to our attention. If we can be of further
assistance, please contact us at 888-925-

We are in receipt of your correspondence
dated January 24, 2017, regarding the above referenced individual and/or account and
welcome the opportunity to respond to the stated concerns. Please be
assured that we are working to resolve this matter as quickly as
possible. A detailed
response will be communicated directly to the above
referenced individual by way of telephone or letter. Due to privacy
concerns, we are unable to provide you with any additional details in this
matter. We thank you for taking the time and effort to bring this issue
to our attention. If we can be of further assistance, please contact us
at 1-888-925-

We
are in receipt of your correspondence dated July 24, 2016, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns. Please be assured that we are working to resolve
this matter as quickly as possible. A detailed
response will be
communicated directly to the above referenced individual by way of telephone or
letter. Due to privacy concerns, we are unable to provide you with any
additional details in this matter. We thank you for taking the time and
effort to bring this issue to our attention. If we can be of further
assistance, please contact us at 888-925-

We
are in receipt of your correspondence dated December 16, 2016, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concernsPlease be assured that we are working to resolve this
matter as quickly as possibleA detailed response
will be communicated
directly to the above referenced individual by way of telephone or letterDue
to privacy concerns, we are unable to provide you with any additional details
in this matterWe thank you for taking the time and effort to bring this issue
to our attentionIf we can be of further assistance, please contact us at
1-888-925-

We are in receipt of
your correspondence dated January 25, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

We are in receipt of your correspondence dated October 20,
2016, regarding the above referenced individual and/or account and welcome the
opportunity to respond to the stated concerns. Please be assured that we
are working to resolve this matter as quickly as possible. A
detailed
response will be communicated directly to the above referenced individual by way
of telephone or letter. Due to privacy concerns, we are unable to provide
you with any additional details in this matter. We thank you for taking
the time and effort to bring this issue to our attention. If we can be of
further assistance, please contact us at ***

We are in receipt of
your correspondence dated January 10, 2018, regarding the above referenced individual
and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A
detailed response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please
contact us at ***

We are in receipt of your correspondence dated September
16, regarding the above referenced
individual and/or account and welcome the opportunity to respond to the stated
concerns. Please be assured that we are working to resolve this matter as
quickly as possible. A detailed
response will be communicated directly to
the above referenced individual by way of telephone or letter. Due to
privacy concerns, we are unable to provide you with any additional details in
this matter. We thank you for taking the time and effort to bring this
issue to our attention. If we can be of further assistance, please contact
us at 888-925-

We are in receipt of your correspondence dated December 1,
2016, regarding the above referenced individual and/or account and welcome the
opportunity to respond to the stated concerns. Please be assured that we
are working to resolve this matter as quickly as possible. A
detailed
response will be communicated directly to the above referenced individual by
way of telephone or letter. Due to privacy concerns, we are unable to
provide you with any additional details in this matter. We thank you for
taking the time and effort to bring this issue to our attention. If we
can be of further assistance, please contact us at 888-925-

Our
records reflect that the Revdex.com did not forward this complaint dated 10/26/15,
until 10/25/16. However, Review of
this account reflects this matter was resolved via phone. The account was paid in full on 10/26/
No negative information was
furnished to the credit reporting agencies. We regret any inconvenience regarding this matter. Sincerely, Ally Financial