Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Delta has sent incorrect parts AT this time it is going on weeks I have not been able to use my kitchen faucet I said nothing about injury I need my faucet replaced and fixed which at this time I don't have either The parts were selected by the agent that answered my call which I informed them that the faucet they selected from the web site looked different from the one I currently owned If Delta does correct this issue and compensate me for the money I am having to spend just to eat which I should be able to do at home with cooking then this complaint will never be resolved!!!!!! This is Ridiculous!!!!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Good evening I have got estimates from contractors as requested .One estimate is for without cost of replacing shower or shower door and the other estimate was for without cost of shower or shower door.The shower door would need replaced because of the tracks being cut for exact shower and I probably do have receipt on shower door if needed.I am requesting the plus refund on shower what I would have paid without coupon or another coupon.I am also requesting refund on shower door.I Would also like for you to know that you told the Revdex.com my shower had been fixed but I was not satisfied Well while getting the estimates for you from the contractor They pointed out that not only was that a messed up job but the shower has already cracked again in more spots.As long as they are cracks in this shower this cannot be used!I know that evidently you feel like you have been generous lol but This has caused a lot of stress and aggregation and I wouldn't want to go through this again for if you don't like my offer you are more than welcome to hire PCI and they will hire someone to give estimate Thanks Regards, [redacted]
Dear Mr [redacted] Thank you for contacting the Revdex.com regarding your recent shower unit issuesPlease accept my sincere apology for the inconvenience you have experienced.After reviewing your case # [redacted] , there is nothing showing that we denied you any type of reimbursementWe only requested the following items from you to be submitted for review.Proof of purchase for original and replacement products (we supplied the replacement products to you; they were picked up at the store)Pictures of the damages: Must be included tub/shower overall pictured of the damages and close up/detailed pictures of the areas in questionLetter of expiation along with any pertinent invoices and labor bills and a brief written account of the issue(s) you experiencedYou have supplied us with the pictures but we have not received any invoices or receipts for labor billings/materialsAll we are asking that you submit to us copies of these receipts for us to pay youOur auditors request that we have these copies to process any payments/check refunds.Please submit to me personally these items and we will get this resolved for you as quickly as possible.We appreciate you and your business.Thank you!Rhea ***Consumer Engagement -Escalation LeadDelta Faucet CompanyPhone: 317-848-0775Email: [redacted] here
I just want to let someone know about The Delta Faucet CompanyThis company is one of a hand full that actually stands behind their productsI inquired to them about how to go about getting the cartridge assembly from a year old tub/shower faucet and they sent me the part free of chargeI was totally shocked!! This company does it right! Whenever I need to buy a new faucet, Delta was the ONLY brand I ever bought and will continue to buyKeep up the great work Delta!!
Dear MrCook, Thank you for the follow up on the return of your Delta Faucet to our company for evaluation Please accept my sincere apology for the inconvenience you have experieced Our warranty is a limited lifetime warranty for replacement parts to the original owner of the faucet Labor is not covered in our warranty According to our records from our product service department we sent a new faucet out to you on 7/26/ Per our records the tracking number [redacted] was delivered to you on 8/1/ If you should need further help let me know Thank you! Rhea Z [redacted] SrConsumer Specialist Delta Faucet Company Phone: 317-848- Email: [email protected] Please see our warranty policy below: LIMITED WARRANTY ON DELTA® FAUCETS Parts and FinishAll parts (other than electronic parts and batteries) and finishes of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed or, for commercial users, for five (5) years from the date of purchase What We Will DoDelta Faucet Company will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under installation, use and serviceIf repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the productThese are your exclusive remedies What Is Not CoveredAny labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warrantyDelta Faucet Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructionsDelta Faucet Company recommends using a professional plumber for all installation and repairWe also recommend that you use only genuine Delta® replacement parts
Dear Mr***, Thank you for reaching out to us here at Delta Faucet Company regarding your recent issue with the shower valve in your home Please accept my sincere apology for the inconvenience you have experienced.Unfortunately, our policy is to receive the parts back here at DFC for quality inspection to validate defect is in fact a manufacturing defect Here is what we can do for you We will need for you to send back to parts to us, which I can provide a call tag to you for this Inside of the box with these parts will need to be any receipts that we have not been provided to us for parts, and/or labor to repair of this said issue(See attached refund/reimbursement form to be sent it with these items.)Once the parts have been received here at our offices the quality team will put it through testing This could take to weeks to complete After this process has been completed our Product Quality team will be back in touch with you to the findings of this case and resolution for you.If you have any further questions about this process, you are always welcome to contact me directly, and I will be glad to help you through this Your comments, opinions, and suggestions are always welcome too Your business is valuable to us.Thank you.Rhea ***Consumer Engagement- Escalations LeadDelta Faucet Companyphone: 317-848-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I will send them the receipt again for the THIRD TIME! I will send photos for the SECOND TIME! How do I do so? Please assist me in this I want this resolved and don't want more back and forth I can only attach one item to this, so I chose to attach the receipt How do I send the pictures too? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The address is as follows: [redacted] Regards, Scott Simpson
Tell us why here...Thank you for contacting Delta Faucet Company regarding this issue with the Shower unit for Ms [redacted] .We have been contacted by the consumer Ms [redacted] and are trying to work with her on this unit within our warranty terms We have a Bathing Tech scheduled to review her unit today If the unit is repairable it will be repaired and if it is not then we can refund her money for the unit We are waiting on the Tech for this determination.Once we hear back from the Bathing Tech scheduled today, we can and will proceed with resoltuion to our warranty claim within our warranty terms.If you should need further help let me know.Thank you.Rhea Z***Consumer Team Leader317-848-
Dear Mr [redacted] , Thank you for contacting the Revdex.com regarding your claim with our company Delta Faucet Company regarding the shower unit in your home Please accept my sincere apology for the inconvenience this has caused youAccording to our records you original purchased a unit from Lowes in which was replaced in by [redacted] *** Now the replacement unit from has cracked Unfortunately, we do not make that same unit after purchasing the assets from [redacted] Company in Since this unit is not repairable, we offered to replace it with something in our line of products today According to the original receipt you had a 34” x 48” inch unit That is what we agreed to replace your unit with from the sale customer you purchased from originally LowesFrom what I can tell, you have returned this unit back to Lowes Not sure why as the measurements from the original purchase are the same as the replacement unit.After this was done a refund on the original purchased price was sent to you in the form of a check $dated 6/10/ Therefore, at this time we cannot refund you money that was not paid for on the original purchaseThe pricing you are requesting is that of Lowes paperwork to show that the unit was taken from their inventory, and for Lowes use not Delta Faucet CompanyOur warranty on the units that you had is belowLimited WarrantyPlease refer to the product label (located on the carton) to outline your model’s limited warranty periodThe manufacturer warrants to the original consumer purchaser that its products will be free of defects in materials and workmanship, subject to the limitations, exclusions and conditions that follow, from date of original purchase as shown on purchaser’s receiptThe manufacturer will, at its discretion, replace or repair FREE OF CHARGE except as noted below, during the warranty period, any part that the manufacturer determines to be defective in material and/or workmanship under installation, use and serviceThe original consumer purchaser must notify the manufacturer in writing of any defect covered by the warranty.THIS WARRANTY IS THE ONLY EXPRESS WARRANTY MADE BY THE MANUFACTURERANY CLAIMS MADE UNDER THISWARRANTY MUST BE MADE DURING THE PERIOD REFERRED TO ABOVEMANUFACTURER MAKES NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSELABOR CHARGES AND/OR DAMAGE INCURRED IN INSTALLATION, REPAIR OR REPLACEMENT AS WELL AS INCIDENTAL AND CONSEQUENTIAL DAMAGES CONNECTED THEREWITH ARE EXCLUDED AND WILL NOT BE PAID BY THE MANUFACTURERSome states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from state to stateThis warranty is void for any damage to this product due to misuse, abuse, neglect, accident, improper installation, modification, unauthorized repair, or any use violate of instructions furnished by usYour opinions and comments about your Delta experience are always welcome We appreciate them and will share them with our Bathing Product Department for further consideration.Sincerely, [redacted] ***Consumer Engagement- Escalation LeadDelta Faucet CompanyPhone: 317-848-007Email: ***@deltafaucet.com
Ms [redacted] , (Revdex.com) recently contacted us about a concert you shared with them regarding you-Tub Shower unit Please accept my sincere apology for the inconvenience you have experienced It is my understanding that you have a three handle Tub shower unit in your bathroomAre the attached pictures the one's from your bathroom? And is the receipt the copy of the receipt for your shower? Ms [redacted] , Unfortunately, Delta Faucet company has not manufactured this model since when it was obsoleted from our product lineSince we are no able to replace the faucet you have, we would be happy to refund your money Let me know how you would like to resolve this issue and if these are your pictures [redacted] Consumer Support Lead Delta Faucet Company
Dear Mr [redacted] , Thank you for contacting the Revdex.com regarding your recent faucet issue Please accept my sincere apology for the inconvenience you have experienced Delta has a program with the Home Depot that they should have taken the defective faucet back for you I am sorry they did not do this.I would be happy to refund your purchased price for the faucet you purchased at home depot All I will need is a copy of the receipt that you purchased the faucet for us to refund this to you.Please know that Delta Faucet Company does stand behind our products 100%.Unfortunately, you did not give me a full address to be able to mail out a check once we have a copy of the receipt.You may contact me directly at the following phone number [redacted] or email address at [redacted] Email me a copy of the receipt, or you may mail me a copy at the following address: [redacted] ***Delta Faucet Company E111th StreetIndianapolis, IN 46280if you should have further question let me know.We appreciate you and your business.Thank you! [redacted] ***Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: [redacted] Email: [redacted]
I recently noticed water leaking from three places between the tub surround and the wall tile in the guest bathroom after a cleaning crew had cleaned the roomI hired American Leak Detection at a cost of $to ascertain the source of the leakIt’s report states “It was determined that the water seeping from the bottom of the tile tub/shower surround tiles into the tub originates from an intermittent leak at the tub/shower valve handle to the escutcheon plate transitionIt appears that there is no gasket at this transition to keep water from migrating through this unsealed transition.”
I am familiar with the trim kit containing the escutcheon plate in question because the same kit was used in the master bathThat kit failed to properly adjust water temperature and Delta / Brizo replaced itThe new trim kit has a permanent foam lining inside the ring transitioning to the escutcheon plateDelta / Brizo obviously realized the older trim kits were defective and changed the faulty part to avoid a leak problem
I contacted Delta / Brizo to ask for $to reimburse me for the cost of the leak detectionMy request was deniedDelta / Brizo claims the problem arose from an installation error even after acknowledging that the faulty part in question had been changed to include a permanent foam leakproof seal
Delta / Brizo Faucet does not stand behind its productsI cannot recommend using trim kits from this company
Dear Ms*** ***,
size="3"> Thank you for reaching out to the Revdex.com regarding your recent issue with your Delta Faucet. Please accept my sincere apology for the inconvenience you have experienced We show in our system that you called us on 10-13-regarding the issue with your kitchen faucet. The parts were order (that is what is covered under the warranty on your faucet), and shipped out to you within days (ship date 10-15-16). Unfortunately, UPS did not deliver the package to you fully and the package was opened / damaged when you received it. We are showing that was one of the items ordered for you, there is another package coming to you today (10-20-16) from UPSWhen you reported the package damage to us on 10-19-16, we have re-ordered the parts for you and are shipping them out overnight (express) shipping. We show that you will have these parts delivered on 10-21- Your request for compensation of $would need to be backed by the original receipt or receipts for auditing purposes to reimburse you for the faucet. You may email this to me directly at [email protected] or mail in the copy to me at the following address: Delta Faucet Company; Attn: Rhea Z***; E111th Street; Indianapolis, IN; If you had damages/personal injury in this claim you would need to submit the following items to us for filing the claimPictures of the damages/injury along with any receipts of the purchases, labor billings, along with the original product back to us here at Delta Faucet Company for evaluation and review by our risk department If you would like to discuss this further you may reach me at 317-848-ext4775. I look forward to hearing from you soon Thank you!
Rhea Z***
SrConsumer Specialist
Delta Faucet Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** This is the same sad excuse that you sent me.your right I didn't except amount on receipt because I used a coupon that I no longer have on a piece of junk shower that you had fixed and I was dissatisfied???Would you have been satisfied with that mess that they made trying to patch my shower?i think not!So your right don't expect me to be either!As far as the I will get estimates and see if that will fix it.I wouldn't have went through this nightmare and trouble for 18000.00Put your big girl panties on and take care of your problems and fix a better quality product and you or me won't have this nightmare.Thanks
Dear Mr***, Thank you for contact the Revdex.com regarding your recent Brizo faucet issue. Please accept my sincere apology for the inconvenience you are experiencing.Unfortunately, the Pascal faucet only had a year warranty on parts. We have also discontinued
this model from our line as of 9/14/12. With that said the hose that you are referring to is not a replaceable part. Therefore, we would like to offer you a new Brizo faucet of your choice at a 70% discount.We do appreciate you and your business.Please contact me personally for resolution to your issue. I look forward to hearing back from you soon.Thank you.Rhea Z***Consumer Engagment- Consumer Escalation317-***@deltafaucet.com
Dear Ms*** ***,
Thank you for contacting us through the Revdex.com regarding your complaint about the double billing of labor for a faucet that you purchased at Lowes mfgby Delta Faucet Company. Please accept my sincere apology for the inconvenience you have
experienced
After review your issue with our product service team that had previously denied your request due to the faucet the faucet was not returned to DFC for evaluation, I am over ruling that decition and have aprocessed a refund check for the amount you are request as a one-time customer courtesy
The check request #*** processed today in the amount of $97.50. This should be mailed out early next week for you
We do appreicate you and your business
If you should need further help let me know
Thank you
Rhea Z*** - SrConsumer Specialist
Phone: 317-848-ext***
Dear Mr*** ***,
size="3">Thank you for reaching out to the Revdex.com regarding your recent issue with your Delta Faucet. Please accept my sincere apology for the inconvenience you have experiencedI understand that you have our P188501model which has a limited lifetime warranty from Peerless Faucet. This warranty covers replacement parts for the faucet not replacement faucetsAs a one-time customer courtesy, I will be sending out a new faucet to you, due to the fact that you have had to replace the sprayer twice and it has not stopped leakingIf you should need further help in this matter let me knowThank you!
Rhea Z***
SrConsumer Specialist
Delta Faucet Company
Phone: 317-848-Email: [email protected]
Hello Mr***l,
I am sorry to hear that you are experiencing a finish issueI'd like to help resolve thisYou did receive correct information from our call center, but as a one-time customer courtesy I'd like to help resolve thisIn order to do so, I need to know which
cartridges are under your handle assembliesCan you please turn the water off to the faucet, remove the handle, and send me a photo ([email protected]) of the top of the cartridge? Once received, I can identify the proper parts neededOnce you re-install the handles, you can turn the water back on
Thank you for your patience and cooperationI look forward to resolving this.
- ***
Hi Mr. ***,
I am sorry to hear about the issues you have experienced with your faucet as well as the frustration when calling our warranty lineAt Delta Faucet, we strive to take care of our customers, and I am so sorry that we did not resolve your issueI'd
like to offer you a replacement 16970-SSSD-DST or a refund of $(Please provide me with a copy of your receipt - [email protected])Please let me know which option you prefer
Thank you,
***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Delta has sent incorrect parts AT this time it is going on weeks I have not been able to use my kitchen faucet I said nothing about injury I need my faucet replaced and fixed which at this time I don't have either The parts were selected by the agent that answered my call which I informed them that the faucet they selected from the web site looked different from the one I currently owned If Delta does correct this issue and compensate me for the money I am having to spend just to eat which I should be able to do at home with cooking then this complaint will never be resolved!!!!!! This is Ridiculous!!!!! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Good evening I have got estimates from contractors as requested .One estimate is for without cost of replacing shower or shower door and the other estimate was for without cost of shower or shower door.The shower door would need replaced because of the tracks being cut for exact shower and I probably do have receipt on shower door if needed.I am requesting the plus refund on shower what I would have paid without coupon or another coupon.I am also requesting refund on shower door.I Would also like for you to know that you told the Revdex.com my shower had been fixed but I was not satisfied Well while getting the estimates for you from the contractor They pointed out that not only was that a messed up job but the shower has already cracked again in more spots.As long as they are cracks in this shower this cannot be used!I know that evidently you feel like you have been generous lol but This has caused a lot of stress and aggregation and I wouldn't want to go through this again for if you don't like my offer you are more than welcome to hire PCI and they will hire someone to give estimate Thanks Regards, [redacted]
Dear Mr [redacted] Thank you for contacting the Revdex.com regarding your recent shower unit issuesPlease accept my sincere apology for the inconvenience you have experienced.After reviewing your case # [redacted] , there is nothing showing that we denied you any type of reimbursementWe only requested the following items from you to be submitted for review.Proof of purchase for original and replacement products (we supplied the replacement products to you; they were picked up at the store)Pictures of the damages: Must be included tub/shower overall pictured of the damages and close up/detailed pictures of the areas in questionLetter of expiation along with any pertinent invoices and labor bills and a brief written account of the issue(s) you experiencedYou have supplied us with the pictures but we have not received any invoices or receipts for labor billings/materialsAll we are asking that you submit to us copies of these receipts for us to pay youOur auditors request that we have these copies to process any payments/check refunds.Please submit to me personally these items and we will get this resolved for you as quickly as possible.We appreciate you and your business.Thank you!Rhea ***Consumer Engagement -Escalation LeadDelta Faucet CompanyPhone: 317-848-0775Email: [redacted] here
I just want to let someone know about The Delta Faucet CompanyThis company is one of a hand full that actually stands behind their productsI inquired to them about how to go about getting the cartridge assembly from a year old tub/shower faucet and they sent me the part free of chargeI was totally shocked!! This company does it right! Whenever I need to buy a new faucet, Delta was the ONLY brand I ever bought and will continue to buyKeep up the great work Delta!!
Dear MrCook, Thank you for the follow up on the return of your Delta Faucet to our company for evaluation Please accept my sincere apology for the inconvenience you have experieced Our warranty is a limited lifetime warranty for replacement parts to the original owner of the faucet Labor is not covered in our warranty According to our records from our product service department we sent a new faucet out to you on 7/26/ Per our records the tracking number [redacted] was delivered to you on 8/1/ If you should need further help let me know Thank you! Rhea Z [redacted] SrConsumer Specialist Delta Faucet Company Phone: 317-848- Email: [email protected] Please see our warranty policy below: LIMITED WARRANTY ON DELTA® FAUCETS Parts and FinishAll parts (other than electronic parts and batteries) and finishes of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed or, for commercial users, for five (5) years from the date of purchase What We Will DoDelta Faucet Company will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under installation, use and serviceIf repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the productThese are your exclusive remedies What Is Not CoveredAny labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warrantyDelta Faucet Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructionsDelta Faucet Company recommends using a professional plumber for all installation and repairWe also recommend that you use only genuine Delta® replacement parts
Dear Mr***, Thank you for reaching out to us here at Delta Faucet Company regarding your recent issue with the shower valve in your home Please accept my sincere apology for the inconvenience you have experienced.Unfortunately, our policy is to receive the parts back here at DFC for quality inspection to validate defect is in fact a manufacturing defect Here is what we can do for you We will need for you to send back to parts to us, which I can provide a call tag to you for this Inside of the box with these parts will need to be any receipts that we have not been provided to us for parts, and/or labor to repair of this said issue(See attached refund/reimbursement form to be sent it with these items.)Once the parts have been received here at our offices the quality team will put it through testing This could take to weeks to complete After this process has been completed our Product Quality team will be back in touch with you to the findings of this case and resolution for you.If you have any further questions about this process, you are always welcome to contact me directly, and I will be glad to help you through this Your comments, opinions, and suggestions are always welcome too Your business is valuable to us.Thank you.Rhea ***Consumer Engagement- Escalations LeadDelta Faucet Companyphone: 317-848-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I will send them the receipt again for the THIRD TIME! I will send photos for the SECOND TIME! How do I do so? Please assist me in this I want this resolved and don't want more back and forth I can only attach one item to this, so I chose to attach the receipt How do I send the pictures too? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The address is as follows: [redacted] Regards, Scott Simpson
Tell us why here...Thank you for contacting Delta Faucet Company regarding this issue with the Shower unit for Ms [redacted] .We have been contacted by the consumer Ms [redacted] and are trying to work with her on this unit within our warranty terms We have a Bathing Tech scheduled to review her unit today If the unit is repairable it will be repaired and if it is not then we can refund her money for the unit We are waiting on the Tech for this determination.Once we hear back from the Bathing Tech scheduled today, we can and will proceed with resoltuion to our warranty claim within our warranty terms.If you should need further help let me know.Thank you.Rhea Z***Consumer Team Leader317-848-
Dear Mr [redacted] , Thank you for contacting the Revdex.com regarding your claim with our company Delta Faucet Company regarding the shower unit in your home Please accept my sincere apology for the inconvenience this has caused youAccording to our records you original purchased a unit from Lowes in which was replaced in by [redacted] *** Now the replacement unit from has cracked Unfortunately, we do not make that same unit after purchasing the assets from [redacted] Company in Since this unit is not repairable, we offered to replace it with something in our line of products today According to the original receipt you had a 34” x 48” inch unit That is what we agreed to replace your unit with from the sale customer you purchased from originally LowesFrom what I can tell, you have returned this unit back to Lowes Not sure why as the measurements from the original purchase are the same as the replacement unit.After this was done a refund on the original purchased price was sent to you in the form of a check $dated 6/10/ Therefore, at this time we cannot refund you money that was not paid for on the original purchaseThe pricing you are requesting is that of Lowes paperwork to show that the unit was taken from their inventory, and for Lowes use not Delta Faucet CompanyOur warranty on the units that you had is belowLimited WarrantyPlease refer to the product label (located on the carton) to outline your model’s limited warranty periodThe manufacturer warrants to the original consumer purchaser that its products will be free of defects in materials and workmanship, subject to the limitations, exclusions and conditions that follow, from date of original purchase as shown on purchaser’s receiptThe manufacturer will, at its discretion, replace or repair FREE OF CHARGE except as noted below, during the warranty period, any part that the manufacturer determines to be defective in material and/or workmanship under installation, use and serviceThe original consumer purchaser must notify the manufacturer in writing of any defect covered by the warranty.THIS WARRANTY IS THE ONLY EXPRESS WARRANTY MADE BY THE MANUFACTURERANY CLAIMS MADE UNDER THISWARRANTY MUST BE MADE DURING THE PERIOD REFERRED TO ABOVEMANUFACTURER MAKES NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSELABOR CHARGES AND/OR DAMAGE INCURRED IN INSTALLATION, REPAIR OR REPLACEMENT AS WELL AS INCIDENTAL AND CONSEQUENTIAL DAMAGES CONNECTED THEREWITH ARE EXCLUDED AND WILL NOT BE PAID BY THE MANUFACTURERSome states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from state to stateThis warranty is void for any damage to this product due to misuse, abuse, neglect, accident, improper installation, modification, unauthorized repair, or any use violate of instructions furnished by usYour opinions and comments about your Delta experience are always welcome We appreciate them and will share them with our Bathing Product Department for further consideration.Sincerely, [redacted] ***Consumer Engagement- Escalation LeadDelta Faucet CompanyPhone: 317-848-007Email: ***@deltafaucet.com
Ms [redacted] , (Revdex.com) recently contacted us about a concert you shared with them regarding you-Tub Shower unit Please accept my sincere apology for the inconvenience you have experienced It is my understanding that you have a three handle Tub shower unit in your bathroomAre the attached pictures the one's from your bathroom? And is the receipt the copy of the receipt for your shower? Ms [redacted] , Unfortunately, Delta Faucet company has not manufactured this model since when it was obsoleted from our product lineSince we are no able to replace the faucet you have, we would be happy to refund your money Let me know how you would like to resolve this issue and if these are your pictures [redacted] Consumer Support Lead Delta Faucet Company
Dear Mr [redacted] , Thank you for contacting the Revdex.com regarding your recent faucet issue Please accept my sincere apology for the inconvenience you have experienced Delta has a program with the Home Depot that they should have taken the defective faucet back for you I am sorry they did not do this.I would be happy to refund your purchased price for the faucet you purchased at home depot All I will need is a copy of the receipt that you purchased the faucet for us to refund this to you.Please know that Delta Faucet Company does stand behind our products 100%.Unfortunately, you did not give me a full address to be able to mail out a check once we have a copy of the receipt.You may contact me directly at the following phone number [redacted] or email address at [redacted] Email me a copy of the receipt, or you may mail me a copy at the following address: [redacted] ***Delta Faucet Company E111th StreetIndianapolis, IN 46280if you should have further question let me know.We appreciate you and your business.Thank you! [redacted] ***Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: [redacted] Email: [redacted]
I recently noticed water leaking from three places between the tub surround and the wall tile in the guest bathroom after a cleaning crew had cleaned the roomI hired American Leak Detection at a cost of $to ascertain the source of the leakIt’s report states “It was determined that the water seeping from the bottom of the tile tub/shower surround tiles into the tub originates from an intermittent leak at the tub/shower valve handle to the escutcheon plate transitionIt appears that there is no gasket at this transition to keep water from migrating through this unsealed transition.”
I am familiar with the trim kit containing the escutcheon plate in question because the same kit was used in the master bathThat kit failed to properly adjust water temperature and Delta / Brizo replaced itThe new trim kit has a permanent foam lining inside the ring transitioning to the escutcheon plateDelta / Brizo obviously realized the older trim kits were defective and changed the faulty part to avoid a leak problem
I contacted Delta / Brizo to ask for $to reimburse me for the cost of the leak detectionMy request was deniedDelta / Brizo claims the problem arose from an installation error even after acknowledging that the faulty part in question had been changed to include a permanent foam leakproof seal
Delta / Brizo Faucet does not stand behind its productsI cannot recommend using trim kits from this company
Dear Ms*** ***,
size="3"> Thank you for reaching out to the Revdex.com regarding your recent issue with your Delta Faucet. Please accept my sincere apology for the inconvenience you have experienced We show in our system that you called us on 10-13-regarding the issue with your kitchen faucet. The parts were order (that is what is covered under the warranty on your faucet), and shipped out to you within days (ship date 10-15-16). Unfortunately, UPS did not deliver the package to you fully and the package was opened / damaged when you received it. We are showing that was one of the items ordered for you, there is another package coming to you today (10-20-16) from UPSWhen you reported the package damage to us on 10-19-16, we have re-ordered the parts for you and are shipping them out overnight (express) shipping. We show that you will have these parts delivered on 10-21- Your request for compensation of $would need to be backed by the original receipt or receipts for auditing purposes to reimburse you for the faucet. You may email this to me directly at [email protected] or mail in the copy to me at the following address: Delta Faucet Company; Attn: Rhea Z***; E111th Street; Indianapolis, IN; If you had damages/personal injury in this claim you would need to submit the following items to us for filing the claimPictures of the damages/injury along with any receipts of the purchases, labor billings, along with the original product back to us here at Delta Faucet Company for evaluation and review by our risk department If you would like to discuss this further you may reach me at 317-848-ext4775. I look forward to hearing from you soon Thank you!
Rhea Z***
SrConsumer Specialist
Delta Faucet Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** This is the same sad excuse that you sent me.your right I didn't except amount on receipt because I used a coupon that I no longer have on a piece of junk shower that you had fixed and I was dissatisfied???Would you have been satisfied with that mess that they made trying to patch my shower?i think not!So your right don't expect me to be either!As far as the I will get estimates and see if that will fix it.I wouldn't have went through this nightmare and trouble for 18000.00Put your big girl panties on and take care of your problems and fix a better quality product and you or me won't have this nightmare.Thanks
Dear Mr***, Thank you for contact the Revdex.com regarding your recent Brizo faucet issue. Please accept my sincere apology for the inconvenience you are experiencing.Unfortunately, the Pascal faucet only had a year warranty on parts. We have also discontinued
this model from our line as of 9/14/12. With that said the hose that you are referring to is not a replaceable part. Therefore, we would like to offer you a new Brizo faucet of your choice at a 70% discount.We do appreciate you and your business.Please contact me personally for resolution to your issue. I look forward to hearing back from you soon.Thank you.Rhea Z***Consumer Engagment- Consumer Escalation317-***@deltafaucet.com
Dear Ms*** ***,
Thank you for contacting us through the Revdex.com regarding your complaint about the double billing of labor for a faucet that you purchased at Lowes mfgby Delta Faucet Company. Please accept my sincere apology for the inconvenience you have
experienced
After review your issue with our product service team that had previously denied your request due to the faucet the faucet was not returned to DFC for evaluation, I am over ruling that decition and have aprocessed a refund check for the amount you are request as a one-time customer courtesy
The check request #*** processed today in the amount of $97.50. This should be mailed out early next week for you
We do appreicate you and your business
If you should need further help let me know
Thank you
Rhea Z*** - SrConsumer Specialist
Phone: 317-848-ext***
Dear Mr*** ***,
size="3">Thank you for reaching out to the Revdex.com regarding your recent issue with your Delta Faucet. Please accept my sincere apology for the inconvenience you have experiencedI understand that you have our P188501model which has a limited lifetime warranty from Peerless Faucet. This warranty covers replacement parts for the faucet not replacement faucetsAs a one-time customer courtesy, I will be sending out a new faucet to you, due to the fact that you have had to replace the sprayer twice and it has not stopped leakingIf you should need further help in this matter let me knowThank you!
Rhea Z***
SrConsumer Specialist
Delta Faucet Company
Phone: 317-848-Email: [email protected]
Hello Mr***l,
I am sorry to hear that you are experiencing a finish issueI'd like to help resolve thisYou did receive correct information from our call center, but as a one-time customer courtesy I'd like to help resolve thisIn order to do so, I need to know which
cartridges are under your handle assembliesCan you please turn the water off to the faucet, remove the handle, and send me a photo ([email protected]) of the top of the cartridge? Once received, I can identify the proper parts neededOnce you re-install the handles, you can turn the water back on
Thank you for your patience and cooperationI look forward to resolving this.
- ***
Hi Mr. ***,
I am sorry to hear about the issues you have experienced with your faucet as well as the frustration when calling our warranty lineAt Delta Faucet, we strive to take care of our customers, and I am so sorry that we did not resolve your issueI'd
like to offer you a replacement 16970-SSSD-DST or a refund of $(Please provide me with a copy of your receipt - [email protected])Please let me know which option you prefer
Thank you,
***