Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]We understand the Pascal faucet had a 2yr warranty and is currently a discontinued model. But, we have had the faucet installed for a mere 5 years. The companies offer of 70% off a new faucet albeit generous is not what we wish to do after reviewing the models present for purchase. Our quartz counter was cut for the features of the Pascal and the offered models will not fit the current holes. The added cost of hiring a plumber to switch out the current smart touch faucet with a new one is not something we wish to pursue, since we were able to remove the sprayer hose ourselves and can easily replace the sprayer hose ourselves. Since the company was at fault for not issuing a part number to just the sprayer hose, I feel that the faucet with sprayer hose be sent to us and we can remove the sprayer hose and return the faucet with the defective sprayer hose for the cost of return shipping to us.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for contacting the Revdex.com regarding your recent issue with your bathing unit that was purchased from [redacted] in 2013. Please accept my sincere apology for the inconvenience you have experienced.Here is what I can do for you. If you would...
like to have this unit replaced, we will need the following items. You will need to submit 2 estimates from 2 contractors in your area that would be doing the labor work of taking the old out and putting the new in and repairing any damages.We can also refund your money for the price you paid at [redacted] for this unit then you can go out and purchase any new unit you would like. Once you have submitted the 2 estimates to me at Delta we will work with you to see this project through to the end.Please contact me personally for the arragements to be made and follow through with resolution to your issue.Thank you!Rhea Z[redacted]Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: 317-848-[redacted]Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I will send them the receipt again for the THIRD TIME! I will send photos for the SECOND TIME! How do I do so? Please assist me in this. I want this resolved and don't want more back and forth. I can only attach one item to this, so I chose to attach the receipt. How do I send the pictures too?
Regards,
[redacted]
Dear Mr. [redacted],Thank you for contacting the Revdex.com back regarding your open issue. Please accept my sincere apology for you not receiving the refund as of yet.As of today 10/6/2015 there is a check # [redacted] in the amount of $2,400.00 (not the original complaint amount) but...
for the entire amount you had on the invoices to be refunded.This check is going out overnight today, and I will be able to email you the tracking number later today. Please let me know if you need further help.Thank you!Rhea Z[redacted]Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: [redacted]Email: [redacted]
Dear [redacted],
Thank you for reaching out to the Revdex.com regarding your touch faucet. Please accept my sincere apology for the inconvenience you have experienced.
Unfortunatly I can not find any of the contacts into our call center that you have previously...
made by your name and phone number. As for resolution, I will be sending out a new non-touch faucet to you to have your touch replaced. If you are having a plumber install this new faucet, please send me a copy of that labor billing and I'll be happy to refund you those charges as well.
I will be reaching out to you via the phone for the exact address for shipping purposes and will be sending you a call tag to have the old faucet sent back to me here for quality to review your faucet's issue.
We appreicate you and your business.
Thank you!
Rhea [redacted]
Sr. Consumer Specialist
Delta Faucet Company
Phone: [redacted]
Email: [redacted]
We were able to locate your case in our records and evaluated the pictures of the product in question. Unfortunately, the finish failure is the result of a...
chemical attack and not a manufacturing nonconformance. We show where you stated you use scrubbing bubbles to clean your faucets and fixtures; that is one of the harshest chemicals you can use and can ruin the finish of any of our faucets over time, thus voiding the warranty. You can actually see the staining on the fixtures from the chemicals and the "chipping' is a result of where the chemicals ate through the top layers exposing the copper finished layer that was turning green. Under normal warranty procedure, given that the finish failure was a result of a chemical attack and not a manufacturing nonconformance, none of the product should have been replaced at no charge. Seeing the faucets were replaced we would recommend you cease using the scrubbing bubbles immediately. Delta Faucet recommends that no harsh or abrasive cleaners be used on our products such as cleaning agents that contain hydrochloric acid (bleach), phosphoric acid and hydrofluoric acid. Even though your showerhead is no longer under warranty Delta, as a one-time courtesy, will send you replacement at no charge. You should receive this showerhead within the next 7-10 business days, if not sooner. In closing, please know that we take extreme pride In the quality of our product and service. If you should ever encounter any future Delta Faucet related issues or concerns, please feel free to contact us. Sincerely, Tammy K[redacted]
Product Service
Dear Mr. Cook,
Thank you for the follow up on the return of your Delta Faucet to our company for evaluation. Please accept my sincere apology for the inconvenience you have experieced.
Our warranty is a limited lifetime warranty for replacement parts to the original owner of...
the faucet. Labor is not covered in our warranty. According to our records from our product service department we sent a new faucet out to you on 7/26/16. Per our records the tracking number [redacted] was delivered to you on 8/1/2016.
If you should need further help let me know.
Thank you!
Rhea Z[redacted]
Sr. Consumer Specialist
Delta Faucet Company
Phone: 317-848-0775
Email: [email protected]
Please see our warranty policy below:
LIMITED WARRANTY ON DELTA® FAUCETS
Parts and FinishAll parts (other than electronic parts and batteries) and finishes of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed or, for commercial users, for five (5) years from the date of purchase.
What We Will DoDelta Faucet Company will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.
What Is Not CoveredAny labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. Delta Faucet Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. Delta Faucet Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Delta® replacement parts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted] --------------------APRIL 23, 2015TO: Revdex.com of Central Indiana ATTN: [redacted]FROM: [redacted] - GA.Revdex.com COMPLAINT# [redacted] ATTN: Ms. [redacted]: Thank you for your assistance!I''M NOT SATISFIED WITH DELTA'S REPLY. THE PROBLEM IS NOT RESOLVED.I see where Delta replied, saying: "that is great that the model 1900 lasted for several years and was a great quality faucet for your family. 'I, RAY, am responding that Delta has NOT resolved this problem. Even though their response is patting themselves on their own back, unfortunately, there is nothing 'great' about a faucet lasing for several years....Of course a faucet lasts several years. Faucets last MANY years. I have friends and family whose original faucets are older than mine and they still are fine, .....but my Delta faucet has been a problem. Therefore, it is not at all as Delta claims: " great quality faucet for your family. "Delta's reply did not mention that they have continued to incorrectly insist that the 1900 model that the builders installed in my kitchen was a 'bathroom' faucet. Now that they have the pictures of it --as it came with the new house, and it is obvious that it is a kitchen faucet, what do they say now? NOthing.....[redacted]MOST IMPORTANTLY, DELTA COMPANY PROMISED ME THEY WOULD SEND ME THE ASSEMBLY KIT WITH THE DIVERTER VALVE INCLUDED-------which I asked for repeatedly, since I had tried and tried myself to locate one locally all over town but could NOT......BUT I DID NOT RECEIVE THE DIVERTER VALVE, and I see that they are not offering to make good that promise to me in their reply here to you at the Revdex.com. [redacted] was also on the phone with me and will also vouch for that promise from Spvsr Tim.As I stated in my original Revdex.com Complaint: "Tim [Delta spvsr on phone when I called] kept insisting I didn’t need diverter valve.We argued long time on that, but as a mechanical engineer I insisted that I had to have diverter valve.....AND I COULD NOT LOCATE ONE MYSELF! . SO Spvsr Tim FINALLY AGREED he would SEND THE DIVERTER VALVE WITH THE ASSEMBLY KIT....THAT WAS back on Jan 14 WHEN [redacted] AND I CALLED DELTA. BUT......WHERE IS IT? IT DID NOT COME.NO, I''M NOT SATISFIED WITH DELTA'S RESPONSE. DELTA DID NOT FULFILL THEIR OWN PROMISE TO ME AND [redacted].THIS CASE HAS NOT BEEN RESOLVED. I WANT TO RECEIVE THE PROMISED DIVERTER VALVE---THIS FAUCET STILL DOES NOT WORK.I HOPE WE CAN RESOLVE THIS PROBLEM AMICABLY.WE HOPE THAT WE CAN PASS ON A GOOD REPORT TO OTHERS THAT DELTA IS A COMPANY THAT STANDS BEHIND THEIR WORD AND THEIR PRODUCT.REGARDS,[redacted] - GA.Revdex.com # [redacted] O-------------------------------------------------------------------------Sent: 4/21/2015 2:52:31 PM From: Revdex.com of Central Indiana To: [redacted] Subject: Message received from the business about your complaint This complaint requires action on your part. After reading this message - click here to view your options. Revdex.com Serving Central Indiana 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 (317) 488-2222 Fax (317) 488-2224 www.Revdex.com.org/indy 4/21/2015[redacted] Dear [redacted]:This message is in regard to your complaint submitted on 3/12/2015 8:01:27 PM against Delta Faucet Company. Your complaint was assigned ID [redacted].The business has sent Revdex.com a message regarding this complaint, and we are passing it on to you. The contents of this message are below or in the attached document. Please respond to this message in writing within 5 business days. It is up to you, the customer, to contact the company directly to finalize any offers made by the company.Please understand that the company's response and any rebuttal you may have may be publicly posted on Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Do not include any information that personally identifies you in your response. By submitting your response, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your response to protect privacy rights and to remove inappropriate language.Regards,[redacted] Revdex.comMESSAGE FROM BUSINESS:Dear valued consumer:We want to Thank you for submitting your pictures to us for validation of the faucet. That is great that the model 1900 lasted for several years and was a great quality faucet for your family. Unfortunately, this model 1900 was not a valid kitchen model that carried our lifetime warranty. All Lifetime warranty started on our models produced after 1995.Delta Faucet did send you a replacement kit of parts to fix the leaking of the faucet at no charge to you as a one time customer courtsey. We consider this case to be closed at this time.Sincerely,Rhea [redacted]Consumer Engagement Team Leader? Content will be sent to Bing Translation Services for translation purposes. Translations are made through an automated/computerized process powered by Google or Microsoft/Bing. Neither Revdex.com nor any, officer, or employee of Revdex.com warrants the accuracy, reliability, or timeliness of any information translated by this system and shall not be liable for any losses caused by such reliance on the accuracy, reliability, or timeliness of such information. While every effort is made to ensure the accuracy of the translation, portions may be incorrect. Any person or entity who relies on information obtained from the system does so at his or her own risk. Content is sent over secure channels to Google or Microsoft/Bing servers - be sure to take any desired action to remove sensitive content prior to translation. What is the next step? The Revdex.com has forwarded a message from the business to you and are waiting for your comments.Accept Business Response Reject Business Response
Dear Mr. [redacted],Thank you again for reaching out to us here at Delta Faucet Company regarding your recent issue with the kitchen faucet. Please accept my sincere apology for the inconvenience you have experienced.You should have received the repair kit, which unfortunately did not include the diverter for you. I do apologize for that. So today I have placed the order for the diverter to be shipped out to you as a one-time customer courtesy for you. Again, unfortunately the faucet that you have was produced prior to 1995 which is when our lifetime warranty did go into effect. Since the year of your faucet production, our matketing team has re-used the model number to a 1900 model for a shower model.If you have any further questions about this, you are always welcome to contact me directly, and I will be glad to help you through this. Your comments, opinions, and suggestions are always welcome too. Your business is valuable to us.Thank you.Rhea [redacted]Customer Solutions- Consumer Escalations LeaderDelta Faucet Company317-848-0775[redacted]@deltafaucet.com
Dear Ms. [redacted], Thank you for your continued willingness to see if we can amicably resolve your warranty claim. Just to review where we’re at, it’s important to understand that the warranty Delta provided was limited to repair or replace. It expressly disclaims liability for labor. Therefore, Delta has responded to your demands well beyond its warranty obligation. We have repaired the unit, though you are dissatisfied with that effort. We have offered to replace it, but you insist on Delta also paying for the labor. Finally, we have offered to refund the money that you paid for the unit; you have refused that offer. In an effort to try to satisfy your demand, Delta has offered to reimburse you for labor costs associated with replacing your shower unit even though this offer was well beyond our warranty responsibility. Even then, you are unsatisfied. When we offered you the amount listed on the receipt you paid for your shower unit from Lowes at $399.05, you insisted on more, saying: “ I am also requesting that you add 10 percent to that receipt because I had a coupon that I used when I bought the shower or replace my coupon so don't send check out just yet.” When we offered labor reimbursement in the amount of $1,800.00 (determined to be the average cost for a project like this in your locality), you demanded $3000.00. You insist that labor for removing the shower unit and installing a replacement will exceed $3,000.00. Let’s find out. Although we make absolutely no commitment to you to do anything more that refund your purchase, Delta will consider reimbursing you for labor (at an amount to be negotiated) if you provide us with two independent estimates limited to removal of the unit you purchased and replacing it with a new unit of your selection. If we are unable to arrive at an agreeable compromise, then you can always pursue other avenues (you mentioned arbitration; although there is not an arbitration agreement in place between us, Delta certainly would entertain that option given it would end up with a quick and more efficient means of resolving this disagreement). This is our final offer to you. If we cannot come to an agreement on this issue then do what you must. Thank you!Rhea Z[redacted]Consumer Support LeadDelta Faucet Company
Tell us why here...Thank you for contacting Delta Faucet Company regarding this issue with the Shower unit for Ms. [redacted].We have been contacted by the consumer Ms. [redacted] and are trying to work with her on this unit within our warranty terms. We have a Bathing Tech scheduled to...
review her unit today. If the unit is repairable it will be repaired and if it is not then we can refund her money for the unit. We are waiting on the Tech for this determination.Once we hear back from the Bathing Tech scheduled today, we can and will proceed with resoltuion to our warranty claim within our warranty terms.If you should need further help let me know.Thank you.Rhea Z[redacted]Consumer Team Leader317-848-0775
Dear Mr. [redacted],
Thank you for contacting us through the Revdex.com regarding your complaint on your model faucet Lewiston SS two...
handle. Please accept my sincere apology for the inconvenience you have experienced.
I have reviewed the case in our call center database. The model # you reference is not a valid Delta model #297247 I show this to be the sku at Lowes model #, we do have a series called the Lewiston faucet and they come in two handle options. Our Model number is the 21902LF-SS.
We have also searched our offices here for product received in for these types of issues, and we are not finding any return of product or a letter from you.
I would be happy to resolve this issue ASAP with the following criteria: 1. photo of the installed faucet in your home. Or 2. Copy of the receipt of purchase. Unfortunately, we cannot just open our check book without proof of purchase or a faucet returned to us for quality evaluation refunds. If you can provide this proof, I'll be happy to settle this issue for you.
If you should need further help let me know.
Thank you.
Rhea [redacted]
Sr. Consumer Specialist
Delta Faucet Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good evening I have got 2 estimates from contractors as requested .One estimate is for 2250.00 without cost of replacing shower or shower door and the other estimate was for 2450.00 without cost of shower or shower door.The shower door would need replaced because of the tracks being cut for exact shower and I probably do have receipt on shower door if needed.I am requesting the 2450.00 plus refund on shower what I would have paid without coupon or another coupon.I am also requesting refund on shower door.I Would also like for you to know that you told the Revdex.com my shower had been fixed but I was not satisfied Well while getting the estimates for you from the contractor They pointed out that not only was that a messed up job but the shower has already cracked again in 2 more spots.As long as they are cracks in this shower this cannot be used!I know that evidently you feel like you have been generous lol but This has caused a lot of stress and aggregation and I wouldn't want to go through this again for 10000.00 if you don't like my offer you are more than welcome to hire PCI and they will hire someone to give estimate Thanks
Regards,
[redacted]
I just want to let someone know about The Delta Faucet Company. This company is one of a hand full that actually stands behind their products. I inquired to them about how to go about getting the cartridge assembly from a 15 year old tub/shower faucet and they sent me the part free of charge. I was totally shocked!! This company does it right! Whenever I need to buy a new faucet, Delta was the ONLY brand I ever bought and will continue to buy. Keep up the great work Delta!!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I read your reply and offer to my complaint about my 2 cracked Delta shower/tub/combos. We did send the information that you requested by fax on 7/2/15. We are now awaiting on your offer to pay for replacement of the shower/tub/ combos and the labor cost to replace them. (,Jeffrey [redacted] called you today(7/6/15) approximately 8:30am to confirm that you had received the fax with the information and you said that you had and that you would have to talk to a team member and that you would call us back today. I would like to get this matter resolved today.
Ms. [redacted], (Revdex.com) recently contacted us about a concert you shared...
with them regarding you-Tub Shower unit.
Please accept my sincere apology for the inconvenience you have experienced.
It is my understanding that you have a three handle Tub shower unit in your bathroom. Are the attached pictures the one's from your bathroom? And is the receipt the copy of the receipt for your shower?
Ms. [redacted], Unfortunately, Delta Faucet company has not manufactured this model since 2006 when it was obsoleted from our product line. Since we are no able to replace the faucet you have, we would be happy to refund your money.
Let me know how you would like to resolve this issue and if these are your pictures.
[redacted]
Consumer Support Lead
Delta Faucet Company
Dear Mr. [redacted], Thank you for reaching out to us here at Delta Faucet Company regarding your recent issue with the shower valve in your home. Please accept my sincere apology for the inconvenience you have experienced.Unfortunately, our policy is to receive the parts...
back here at DFC for quality inspection to validate defect is in fact a manufacturing defect. Here is what we can do for you. We will need for you to send back to parts to us, which I can provide a call tag to you for this. Inside of the box with these parts will need to be any receipts that we have not been provided to us for parts, and/or labor to repair of this said issue. (See attached refund/reimbursement form to be sent it with these items.)Once the parts have been received here at our offices the quality team will put it through testing. This could take 2 to 4 weeks to complete. After this process has been completed our Product Quality team will be back in touch with you to the findings of this case and resolution for you.If you have any further questions about this process, you are always welcome to contact me directly, and I will be glad to help you through this. Your comments, opinions, and suggestions are always welcome too. Your business is valuable to us.Thank you.Rhea [redacted]Consumer Engagement- Escalations LeadDelta Faucet Companyphone: 317-848-0775
Dear Mr. and Mrs. [redacted],Thank you for contacting Delta Faucet Company through the Revdex.com. Please accept my sincere apology for the inconvenience you have experienced.I would be more than happy to help get you a resolution with your two tubs. I would like...
to offer you the following for resolution.1. Submit copies of the proof of purchase from when these were installed to your home. We will be happy to refund you the money for these units. (Then you can go out and purchase whatever you would like to replace the units with.)2. Submit 2 estimates of having the 2 units replaced for us to approve the amount that we will cover for the labor reimbursements. Please submit these to me personally for review and follow up at the following address. Delta Faucet CompanyRhea[redacted]-Consumer Escalation55 E. 111th StreetIndianapolis, IN 46280Or you may email me directly at [redacted]@deltafaucet.com We appreciate you and your business.Thank you!Rhea[redacted]Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: 317-848-0775Email: [redacted]@deltafaucet.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]We understand the Pascal faucet had a 2yr warranty and is currently a discontinued model. But, we have had the faucet installed for a mere 5 years. The companies offer of 70% off a new faucet albeit generous is not what we wish to do after reviewing the models present for purchase. Our quartz counter was cut for the features of the Pascal and the offered models will not fit the current holes. The added cost of hiring a plumber to switch out the current smart touch faucet with a new one is not something we wish to pursue, since we were able to remove the sprayer hose ourselves and can easily replace the sprayer hose ourselves. Since the company was at fault for not issuing a part number to just the sprayer hose, I feel that the faucet with sprayer hose be sent to us and we can remove the sprayer hose and return the faucet with the defective sprayer hose for the cost of return shipping to us.
Regards,
[redacted]
Dear Ms. [redacted],Thank you for contacting the Revdex.com regarding your recent issue with your bathing unit that was purchased from [redacted] in 2013. Please accept my sincere apology for the inconvenience you have experienced.Here is what I can do for you. If you would...
like to have this unit replaced, we will need the following items. You will need to submit 2 estimates from 2 contractors in your area that would be doing the labor work of taking the old out and putting the new in and repairing any damages.We can also refund your money for the price you paid at [redacted] for this unit then you can go out and purchase any new unit you would like. Once you have submitted the 2 estimates to me at Delta we will work with you to see this project through to the end.Please contact me personally for the arragements to be made and follow through with resolution to your issue.Thank you!Rhea Z[redacted]Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: 317-848-[redacted]Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I will send them the receipt again for the THIRD TIME! I will send photos for the SECOND TIME! How do I do so? Please assist me in this. I want this resolved and don't want more back and forth. I can only attach one item to this, so I chose to attach the receipt. How do I send the pictures too?
Regards,
[redacted]
Dear Mr. [redacted],Thank you for contacting the Revdex.com back regarding your open issue. Please accept my sincere apology for you not receiving the refund as of yet.As of today 10/6/2015 there is a check # [redacted] in the amount of $2,400.00 (not the original complaint amount) but...
for the entire amount you had on the invoices to be refunded.This check is going out overnight today, and I will be able to email you the tracking number later today. Please let me know if you need further help.Thank you!Rhea Z[redacted]Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: [redacted]Email: [redacted]
Dear [redacted],
Thank you for reaching out to the Revdex.com regarding your touch faucet. Please accept my sincere apology for the inconvenience you have experienced.
Unfortunatly I can not find any of the contacts into our call center that you have previously...
made by your name and phone number. As for resolution, I will be sending out a new non-touch faucet to you to have your touch replaced. If you are having a plumber install this new faucet, please send me a copy of that labor billing and I'll be happy to refund you those charges as well.
I will be reaching out to you via the phone for the exact address for shipping purposes and will be sending you a call tag to have the old faucet sent back to me here for quality to review your faucet's issue.
We appreicate you and your business.
Thank you!
Rhea [redacted]
Sr. Consumer Specialist
Delta Faucet Company
Phone: [redacted]
Email: [redacted]
We were able to locate your case in our records and evaluated the pictures of the product in question. Unfortunately, the finish failure is the result of a...
chemical attack and not a manufacturing nonconformance. We show where you stated you use scrubbing bubbles to clean your faucets and fixtures; that is one of the harshest chemicals you can use and can ruin the finish of any of our faucets over time, thus voiding the warranty. You can actually see the staining on the fixtures from the chemicals and the "chipping' is a result of where the chemicals ate through the top layers exposing the copper finished layer that was turning green. Under normal warranty procedure, given that the finish failure was a result of a chemical attack and not a manufacturing nonconformance, none of the product should have been replaced at no charge. Seeing the faucets were replaced we would recommend you cease using the scrubbing bubbles immediately. Delta Faucet recommends that no harsh or abrasive cleaners be used on our products such as cleaning agents that contain hydrochloric acid (bleach), phosphoric acid and hydrofluoric acid. Even though your showerhead is no longer under warranty Delta, as a one-time courtesy, will send you replacement at no charge. You should receive this showerhead within the next 7-10 business days, if not sooner. In closing, please know that we take extreme pride In the quality of our product and service. If you should ever encounter any future Delta Faucet related issues or concerns, please feel free to contact us. Sincerely, Tammy K[redacted]
Product Service
Dear Mr. Cook,
Thank you for the follow up on the return of your Delta Faucet to our company for evaluation. Please accept my sincere apology for the inconvenience you have experieced.
Our warranty is a limited lifetime warranty for replacement parts to the original owner of...
the faucet. Labor is not covered in our warranty. According to our records from our product service department we sent a new faucet out to you on 7/26/16. Per our records the tracking number [redacted] was delivered to you on 8/1/2016.
If you should need further help let me know.
Thank you!
Rhea Z[redacted]
Sr. Consumer Specialist
Delta Faucet Company
Phone: 317-848-0775
Email: [email protected]
Please see our warranty policy below:
LIMITED WARRANTY ON DELTA® FAUCETS
Parts and FinishAll parts (other than electronic parts and batteries) and finishes of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed or, for commercial users, for five (5) years from the date of purchase.
What We Will DoDelta Faucet Company will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.
What Is Not CoveredAny labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. Delta Faucet Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. Delta Faucet Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Delta® replacement parts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted] --------------------APRIL 23, 2015TO: Revdex.com of Central Indiana ATTN: [redacted]FROM: [redacted] - GA.Revdex.com COMPLAINT# [redacted] ATTN: Ms. [redacted]: Thank you for your assistance!I''M NOT SATISFIED WITH DELTA'S REPLY. THE PROBLEM IS NOT RESOLVED.I see where Delta replied, saying: "that is great that the model 1900 lasted for several years and was a great quality faucet for your family. 'I, RAY, am responding that Delta has NOT resolved this problem. Even though their response is patting themselves on their own back, unfortunately, there is nothing 'great' about a faucet lasing for several years....Of course a faucet lasts several years. Faucets last MANY years. I have friends and family whose original faucets are older than mine and they still are fine, .....but my Delta faucet has been a problem. Therefore, it is not at all as Delta claims: " great quality faucet for your family. "Delta's reply did not mention that they have continued to incorrectly insist that the 1900 model that the builders installed in my kitchen was a 'bathroom' faucet. Now that they have the pictures of it --as it came with the new house, and it is obvious that it is a kitchen faucet, what do they say now? NOthing.....[redacted]MOST IMPORTANTLY, DELTA COMPANY PROMISED ME THEY WOULD SEND ME THE ASSEMBLY KIT WITH THE DIVERTER VALVE INCLUDED-------which I asked for repeatedly, since I had tried and tried myself to locate one locally all over town but could NOT......BUT I DID NOT RECEIVE THE DIVERTER VALVE, and I see that they are not offering to make good that promise to me in their reply here to you at the Revdex.com. [redacted] was also on the phone with me and will also vouch for that promise from Spvsr Tim.As I stated in my original Revdex.com Complaint: "Tim [Delta spvsr on phone when I called] kept insisting I didn’t need diverter valve.We argued long time on that, but as a mechanical engineer I insisted that I had to have diverter valve.....AND I COULD NOT LOCATE ONE MYSELF! . SO Spvsr Tim FINALLY AGREED he would SEND THE DIVERTER VALVE WITH THE ASSEMBLY KIT....THAT WAS back on Jan 14 WHEN [redacted] AND I CALLED DELTA. BUT......WHERE IS IT? IT DID NOT COME.NO, I''M NOT SATISFIED WITH DELTA'S RESPONSE. DELTA DID NOT FULFILL THEIR OWN PROMISE TO ME AND [redacted].THIS CASE HAS NOT BEEN RESOLVED. I WANT TO RECEIVE THE PROMISED DIVERTER VALVE---THIS FAUCET STILL DOES NOT WORK.I HOPE WE CAN RESOLVE THIS PROBLEM AMICABLY.WE HOPE THAT WE CAN PASS ON A GOOD REPORT TO OTHERS THAT DELTA IS A COMPANY THAT STANDS BEHIND THEIR WORD AND THEIR PRODUCT.REGARDS,[redacted] - GA.Revdex.com # [redacted] O-------------------------------------------------------------------------Sent: 4/21/2015 2:52:31 PM From: Revdex.com of Central Indiana To: [redacted] Subject: Message received from the business about your complaint This complaint requires action on your part. After reading this message - click here to view your options. Revdex.com Serving Central Indiana 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 (317) 488-2222 Fax (317) 488-2224 www.Revdex.com.org/indy 4/21/2015[redacted] Dear [redacted]:This message is in regard to your complaint submitted on 3/12/2015 8:01:27 PM against Delta Faucet Company. Your complaint was assigned ID [redacted].The business has sent Revdex.com a message regarding this complaint, and we are passing it on to you. The contents of this message are below or in the attached document. Please respond to this message in writing within 5 business days. It is up to you, the customer, to contact the company directly to finalize any offers made by the company.Please understand that the company's response and any rebuttal you may have may be publicly posted on Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Do not include any information that personally identifies you in your response. By submitting your response, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your response to protect privacy rights and to remove inappropriate language.Regards,[redacted] Revdex.comMESSAGE FROM BUSINESS:Dear valued consumer:We want to Thank you for submitting your pictures to us for validation of the faucet. That is great that the model 1900 lasted for several years and was a great quality faucet for your family. Unfortunately, this model 1900 was not a valid kitchen model that carried our lifetime warranty. All Lifetime warranty started on our models produced after 1995.Delta Faucet did send you a replacement kit of parts to fix the leaking of the faucet at no charge to you as a one time customer courtsey. We consider this case to be closed at this time.Sincerely,Rhea [redacted]Consumer Engagement Team Leader? Content will be sent to Bing Translation Services for translation purposes. Translations are made through an automated/computerized process powered by Google or Microsoft/Bing. Neither Revdex.com nor any, officer, or employee of Revdex.com warrants the accuracy, reliability, or timeliness of any information translated by this system and shall not be liable for any losses caused by such reliance on the accuracy, reliability, or timeliness of such information. While every effort is made to ensure the accuracy of the translation, portions may be incorrect. Any person or entity who relies on information obtained from the system does so at his or her own risk. Content is sent over secure channels to Google or Microsoft/Bing servers - be sure to take any desired action to remove sensitive content prior to translation. What is the next step? The Revdex.com has forwarded a message from the business to you and are waiting for your comments.Accept Business Response Reject Business Response
Dear Mr. [redacted],Thank you again for reaching out to us here at Delta Faucet Company regarding your recent issue with the kitchen faucet. Please accept my sincere apology for the inconvenience you have experienced.You should have received the repair kit, which unfortunately did not include the diverter for you. I do apologize for that. So today I have placed the order for the diverter to be shipped out to you as a one-time customer courtesy for you. Again, unfortunately the faucet that you have was produced prior to 1995 which is when our lifetime warranty did go into effect. Since the year of your faucet production, our matketing team has re-used the model number to a 1900 model for a shower model.If you have any further questions about this, you are always welcome to contact me directly, and I will be glad to help you through this. Your comments, opinions, and suggestions are always welcome too. Your business is valuable to us.Thank you.Rhea [redacted]Customer Solutions- Consumer Escalations LeaderDelta Faucet Company317-848-0775[redacted]@deltafaucet.com
Dear Ms. [redacted], Thank you for your continued willingness to see if we can amicably resolve your warranty claim. Just to review where we’re at, it’s important to understand that the warranty Delta provided was limited to repair or replace. It expressly disclaims liability for labor. Therefore, Delta has responded to your demands well beyond its warranty obligation. We have repaired the unit, though you are dissatisfied with that effort. We have offered to replace it, but you insist on Delta also paying for the labor. Finally, we have offered to refund the money that you paid for the unit; you have refused that offer. In an effort to try to satisfy your demand, Delta has offered to reimburse you for labor costs associated with replacing your shower unit even though this offer was well beyond our warranty responsibility. Even then, you are unsatisfied. When we offered you the amount listed on the receipt you paid for your shower unit from Lowes at $399.05, you insisted on more, saying: “ I am also requesting that you add 10 percent to that receipt because I had a coupon that I used when I bought the shower or replace my coupon so don't send check out just yet.” When we offered labor reimbursement in the amount of $1,800.00 (determined to be the average cost for a project like this in your locality), you demanded $3000.00. You insist that labor for removing the shower unit and installing a replacement will exceed $3,000.00. Let’s find out. Although we make absolutely no commitment to you to do anything more that refund your purchase, Delta will consider reimbursing you for labor (at an amount to be negotiated) if you provide us with two independent estimates limited to removal of the unit you purchased and replacing it with a new unit of your selection. If we are unable to arrive at an agreeable compromise, then you can always pursue other avenues (you mentioned arbitration; although there is not an arbitration agreement in place between us, Delta certainly would entertain that option given it would end up with a quick and more efficient means of resolving this disagreement). This is our final offer to you. If we cannot come to an agreement on this issue then do what you must. Thank you!Rhea Z[redacted]Consumer Support LeadDelta Faucet Company
Tell us why here...Thank you for contacting Delta Faucet Company regarding this issue with the Shower unit for Ms. [redacted].We have been contacted by the consumer Ms. [redacted] and are trying to work with her on this unit within our warranty terms. We have a Bathing Tech scheduled to...
review her unit today. If the unit is repairable it will be repaired and if it is not then we can refund her money for the unit. We are waiting on the Tech for this determination.Once we hear back from the Bathing Tech scheduled today, we can and will proceed with resoltuion to our warranty claim within our warranty terms.If you should need further help let me know.Thank you.Rhea Z[redacted]Consumer Team Leader317-848-0775
Dear Mr. [redacted],
Thank you for contacting us through the Revdex.com regarding your complaint on your model faucet Lewiston SS two...
handle. Please accept my sincere apology for the inconvenience you have experienced.
I have reviewed the case in our call center database. The model # you reference is not a valid Delta model #297247 I show this to be the sku at Lowes model #, we do have a series called the Lewiston faucet and they come in two handle options. Our Model number is the 21902LF-SS.
We have also searched our offices here for product received in for these types of issues, and we are not finding any return of product or a letter from you.
I would be happy to resolve this issue ASAP with the following criteria: 1. photo of the installed faucet in your home. Or 2. Copy of the receipt of purchase. Unfortunately, we cannot just open our check book without proof of purchase or a faucet returned to us for quality evaluation refunds. If you can provide this proof, I'll be happy to settle this issue for you.
If you should need further help let me know.
Thank you.
Rhea [redacted]
Sr. Consumer Specialist
Delta Faucet Company
Mrs. Dove,
You asked us to follow up:
We have heard nothing back from Delta Faucet in the two weeks since we provided the pictures they requested from us.
Please advise.
Thank you for your assistance,
[redacted] - Georgia
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good evening I have got 2 estimates from contractors as requested .One estimate is for 2250.00 without cost of replacing shower or shower door and the other estimate was for 2450.00 without cost of shower or shower door.The shower door would need replaced because of the tracks being cut for exact shower and I probably do have receipt on shower door if needed.I am requesting the 2450.00 plus refund on shower what I would have paid without coupon or another coupon.I am also requesting refund on shower door.I Would also like for you to know that you told the Revdex.com my shower had been fixed but I was not satisfied Well while getting the estimates for you from the contractor They pointed out that not only was that a messed up job but the shower has already cracked again in 2 more spots.As long as they are cracks in this shower this cannot be used!I know that evidently you feel like you have been generous lol but This has caused a lot of stress and aggregation and I wouldn't want to go through this again for 10000.00 if you don't like my offer you are more than welcome to hire PCI and they will hire someone to give estimate Thanks
Regards,
[redacted]
I just want to let someone know about The Delta Faucet Company. This company is one of a hand full that actually stands behind their products. I inquired to them about how to go about getting the cartridge assembly from a 15 year old tub/shower faucet and they sent me the part free of charge. I was totally shocked!! This company does it right! Whenever I need to buy a new faucet, Delta was the ONLY brand I ever bought and will continue to buy. Keep up the great work Delta!!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I read your reply and offer to my complaint about my 2 cracked Delta shower/tub/combos. We did send the information that you requested by fax on 7/2/15. We are now awaiting on your offer to pay for replacement of the shower/tub/ combos and the labor cost to replace them. (,Jeffrey [redacted] called you today(7/6/15) approximately 8:30am to confirm that you had received the fax with the information and you said that you had and that you would have to talk to a team member and that you would call us back today. I would like to get this matter resolved today.
Regards,[redacted] [redacted] [redacted]
Ms. [redacted], (Revdex.com) recently contacted us about a concert you shared...
with them regarding you-Tub Shower unit.
Please accept my sincere apology for the inconvenience you have experienced.
It is my understanding that you have a three handle Tub shower unit in your bathroom. Are the attached pictures the one's from your bathroom? And is the receipt the copy of the receipt for your shower?
Ms. [redacted], Unfortunately, Delta Faucet company has not manufactured this model since 2006 when it was obsoleted from our product line. Since we are no able to replace the faucet you have, we would be happy to refund your money.
Let me know how you would like to resolve this issue and if these are your pictures.
[redacted]
Consumer Support Lead
Delta Faucet Company
Dear Mr. [redacted], Thank you for reaching out to us here at Delta Faucet Company regarding your recent issue with the shower valve in your home. Please accept my sincere apology for the inconvenience you have experienced.Unfortunately, our policy is to receive the parts...
back here at DFC for quality inspection to validate defect is in fact a manufacturing defect. Here is what we can do for you. We will need for you to send back to parts to us, which I can provide a call tag to you for this. Inside of the box with these parts will need to be any receipts that we have not been provided to us for parts, and/or labor to repair of this said issue. (See attached refund/reimbursement form to be sent it with these items.)Once the parts have been received here at our offices the quality team will put it through testing. This could take 2 to 4 weeks to complete. After this process has been completed our Product Quality team will be back in touch with you to the findings of this case and resolution for you.If you have any further questions about this process, you are always welcome to contact me directly, and I will be glad to help you through this. Your comments, opinions, and suggestions are always welcome too. Your business is valuable to us.Thank you.Rhea [redacted]Consumer Engagement- Escalations LeadDelta Faucet Companyphone: 317-848-0775
Dear Mr. and Mrs. [redacted],Thank you for contacting Delta Faucet Company through the Revdex.com. Please accept my sincere apology for the inconvenience you have experienced.I would be more than happy to help get you a resolution with your two tubs. I would like...
to offer you the following for resolution.1. Submit copies of the proof of purchase from when these were installed to your home. We will be happy to refund you the money for these units. (Then you can go out and purchase whatever you would like to replace the units with.)2. Submit 2 estimates of having the 2 units replaced for us to approve the amount that we will cover for the labor reimbursements. Please submit these to me personally for review and follow up at the following address. Delta Faucet CompanyRhea[redacted]-Consumer Escalation55 E. 111th StreetIndianapolis, IN 46280Or you may email me directly at [redacted]@deltafaucet.com We appreciate you and your business.Thank you!Rhea[redacted]Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: 317-848-0775Email: [redacted]@deltafaucet.com