Dear [redacted] Family,
Thank you for writing to the Revdex.com regarding your recent issue with the pull out hose on your faucet. Please accept my sincere apology for the inconvenicne you have experienced with your kitchen faucet.
Unfortunately our warranty does not cover the labor charges, see what our warranty states below about Labor.
What Is Not CoveredAny labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. Delta Faucet Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. Delta Faucet Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Delta® replacement parts.
LIMITED WARRANTY ON DELTA® FAUCETS
Parts and FinishAll parts (other than electronic parts and batteries) and finishes of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed or, for commercial users, for five (5) years from the date of purchase.
What We Will DoDelta Faucet Company will replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.
If you should need further assistances let me know.
Thank you!
Rhea Z[redacted]
Sr. Consumer Specialist
Delta Faucet Company
Phone: 317-848-0775
Email: [email protected]
Dear [redacted] Family,
Thank you for writing to the Revdex.com regarding your recent issue with the pull out hose on your faucet. Please accept my sincere apology for the inconvenicne you have experienced with your kitchen faucet.
Unfortunately our warranty does not cover the labor charges, see what our warranty states below about Labor.
What Is Not CoveredAny labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. Delta Faucet Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. Delta Faucet Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Delta® replacement parts.
LIMITED WARRANTY ON DELTA® FAUCETS
Parts and FinishAll parts (other than electronic parts and batteries) and finishes of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed or, for commercial users, for five (5) years from the date of purchase.
What We Will DoDelta Faucet Company will replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.
If you should need further assistances let me know.
Thank you!
Rhea Z[redacted]
Sr. Consumer Specialist
Delta Faucet Company
Phone: 317-848-0775
Email: [email protected]