Aloha Pools & Spas of Paducah

Dear Mr [redacted] ,I understand your frustration due to waiting so long for partsOur efforts to locate the moldings in black have taken a long time with no successIn order to provide what you need and want for your vehicle, we have to order the parts in chrome and have them powder-coated or painted blackI guarantee that we do have the parts on order and as soon as they arrive, we will take them to a vendor that can make them black.Regrettably, this adds more time and frustration for youI do apologize for the damages that were causedSafelite is working diligently to make this right for youAs soon as we have the parts, you will be contacted to arrange a time for us to install them.If you have additional questions or concerns, please feel free to contact us

Dear Mr [redacted] ,I'm very sorry to hear that you have a new crack in the windshield of our GMC SierraYou do have a nationwide lifetime warranty on the windshield that we replaced for you October 20, One of the few exclusion with our warranty is damage caused by an object striking the windshieldWe did have a technician inspect? the? windshield on November 1, The technician reported that an object did strike the windshield and caused the damageIf you were not shown the impact point or if you just disagree with our technician's determination, please feel free to stop into our location at EElwood Phoenix, AZ during business hours to have a manager or senior technician provide a second opinionIf there is no impact point, we would replace the windshield at no cost to you under warrantyIf there is an impact point, that is new damage and it wouldn't be covered under our warrantyWe would be happy to work with you to provide the best possible price for a replacement windshield.Again, it is regrettable that you have a new crack in your windshield so soon after we replaced itIf you would like to schedule in inshop warranty appointment, please contact us at ###-###-####

Hello,It has been over days since Satellite agreed to refund the money (see closed complaint # [redacted] )I seek your assistance in getting the refund agreed upon.Contacted them this morningIngrid, the representative I spoke to, could not find any documentation on the notes of my account stating they had agreed to the refundShe was going to reach out to Daniela, who reportedly handled the account, but I have not heard a response

Dear Mr [redacted] ,Attached is the estimate we received for the partPayment was provided to the vendor on July 5th and? it was shipped to the [redacted] **? address

Dear Ms***, ? I’m terribly sorry about the water leak and damage that occurred after Safelite replaced the windshield of your Nissan MaximaOur records show that a check request for $was submitted on May 26, but it was never processed ? A member of our Executive Service Team contacted you on June 20, to resolve this issueIn that conversation, we agreed to reimburse you $for the detailing and an additional $as a gesture of customer delightAt your request, we are sending the check in your name to the Safelite location in West Allis, WIWith overnight delivery it should arrive on Wednesday June 22, ? Again, I apologize for your negative experience and all the time you spent trying to get the reimbursement you were promisedWe do appreciate your business at SafeliteIf you have any additional questions or concerns, please feel free to contact our Executive Service Team at ###-###-####

I’m very sorry that our attempt to repair the windshield damage on your Chevrolet Cruze cracked outWhile we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair processNor is there any way to predict whether the repair will hold for day or yearsOur repair process is the most advanced in the industry and it is highly unlikely that the repair cracked out due to anything our technician did or didn't do in I have attached a copy of our warranty, which includes our money back guarantee for repairsIf a repair is unsuccessful or just not satisfactory, Safelite will refund the cost of the repair to the paying partyThe replacement windshield would then be subject to any deductible on your auto policyWhen we replaced your windshield you did pay your $deductible in full As a courtesy and to thank you for continuing to trust Safelite for your auto glass needs, we will be happy to refund your $deductible to youWe will need to verify your mailing address to send the checkOnce we receive that information, please allow 7-business days to receive it in the mail Again, I apologize that the repair cracked out and a windshield replacement was necessaryWe do appreciate your business and look forward to hearing from you at ###-###-#### so we may confirm your mailing address

Dear Mrs [redacted] , I’m very sorry that our attempt to repair the windshield damage on your Honda Odyssey wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair processAs our technician advised you, in a small number of repairs the damage may get larger and Safelite is not responsible for thatThe repair is an attempt to save the damaged glass and there are many factors that determine whether the repair will be successfulThat is why our technicians advise you before the work begins that it could occur and Safelite isn’t responsible Because the damage spread during the repair attempt we didn’t charge you anythingWe would be happy to work with you to provide the best possible price for a replacement windshield from SafeliteIf you would like a quote, please call ###-###-#### Again, I apologize that the repair wasn’t successfulI will forward your requests regarding providing specific disclosures about our repair policy and the success rate of the windshield repair process to our Senior Leadership team for review and considerationIf you have any further questions or concerns, please feel free to contact our Executive Service team at ###-###-####

he never said anything about the cowlI don't have any problem what so ever replacing the cowlYour technician stated that he would break the frame around my door in order to do the jobAnd I told him that the guy who replaced my windshield before did not have to do thatThe guy before only needed to replace the cowl because the cowl at that time was over 10yrs oldI know the cowls get damaged by the heat overtime and I had no problem replacing that if he were to break itBy swing you need to break my door frame is negligent and shows the carelessness and inexperience that the tech you sent to do the jobFurther more, the manager who I initially called while the tech was at my home was very rude and extremely unprofessional to not just myself but my insurance company as wellIf you don't want to workbench customers then why work in customer service and be a manager at thatTerrible terrible very short experience with this companyNever again! I dodged a huge bullet telling your tech to leave my home before he got startedThere's no telling what he would have done and what his manager would have tried to cover up for him Regards, Marla Williams

Dear Mr [redacted] ,I am very sorry about the experience you had with us thus farI did read over your complaint and spoke with the store manager's superior Steven E [redacted] He advised we have dropped the ball on this matter and for that we're sorry for the inconvenience we've causedThe shop will cover the cost of your install that is set for In Shop Aug 7th, at 1pmAlso, we would like to send you $in additionIf you would accept our offer we would be more than happy to send you a checkIf so, please verify the spelling of the name and address you would like us to send it toIf there's anything else we can do please let me know.Thank you,Danielle D [redacted]

Complaint: [redacted] I am rejecting this response because: This is complete BS again. There is a point of impact from something so tiny that it could have been a bug and it cracked the windshield. If I would file a claim with my insurance company they would give me another Safelite windshield which we have already determined does not hold up like the factory one. This would increase your profits and leave me with yet another inferior product that you won't stand behind. You can make all the claims you want about your product but you still have to stand behind it. Regardless of what pocket the payment comes from the product should be worthy of payment. This complaint is in reference to the poor quality of the product and terrible service I received on the phone. Neither of which you seem to be willing to address. Thanks again for your lack of assistance.

Dear Ms [redacted] ,I'm very sorry that there was damage to the interior of your Lincoln Town Car after we replaced the windshieldI understand your frustration since you initially reported this to us in May I have been in contact with the field management to discuss what we have and haven't been able to do to assist you.Safelite does accept responsibility for the damage to the vent and to the "spray" that is on your interior moldingsWe attempted to locate the replacement pillar moldings for your vehicle but they have been discontinuedWe had a vendor in mind to attempt to clean the moldings but it appears that they never contacted you.At this time, we would like to ask you to provide estimates for repair, replacement or cleaning of the interior a-pillar moldingsAlso an estimate to replace or repair the damaged vent on your dashIf you could provide those estimates for our review, we would be happy to move forward with a resolution.Again, I apologize that the damage occurred and it is taking an unusually long tome to get this correctedWe want to take care of these issues to your satisfaction

Dear MrD [redacted] I sincerely apologize for the service issues related to the windshield replacement on your Ford FusionI reached out to the Safelite location and you will be receiving a full refund of the $you paid for the workYou should see the funds in 10-business days.Again, I'm very sorry for the frustration and inconvenience you experienced

Dear Mr [redacted] , ? I want to apologize for the issues you had with the windshield replacements that Safelite performed on your Ford FI would like to reassure you that you do have a Nationwide Lifetime Warranty in the glass itself and our workmanship, as long as you own the truckIf you do have an unresolved problem with the installation of the windshield, please let us know as soon as possible so that it can be rectified ? While new rock chips aren’t covered by our warranty, having a chip in the windshield doesn’t necessarily void your entire warrantyIf a water or air leak should develop over time, you are correct that having a chip in the windshield shouldn’t completely void your warrantyIt would make it more likely that when we pull the windshield to rectify a water leak or air leak the glass would breakHowever, that is always a possibility when removing the glassThe new damage would in no way cause the leak so your warranty would remain in place ? The representatives that you spoke with may have been told at some point that any new damage voids our warrantyThat isn’t completely correctWhat would void your warranty is if a different glass provider performed any work on the windshield Safelite installedI regret that you received incorrect informationAlso, there is no justification for any Safelite associate to be rude and unhelpful when a customer has questions or concernsWe do have a team of representatives dedicated to handling warranty and customer satisfaction issuesIf you need any assistance, feel free to contact the Executive Service team at ###-###-#### and any representative will be happy to help

Dear Ms***, I’m terribly sorry about the water leak and damage that occurred after Safelite replaced the windshield of your Nissan MaximaOur records show that a check request for $was submitted on May 26, but it was never processed A member of our Executive Service Team contacted you on June 20, to resolve this issueIn that conversation, we agreed to reimburse you $for the detailing and an additional $as a gesture of customer delightAt your request, we are sending the check in your name to the Safelite location in West Allis, WIWith overnight delivery it should arrive on Wednesday June 22, Again, I apologize for your negative experience and all the time you spent trying to get the reimbursement you were promisedWe do appreciate your business at SafeliteIf you have any additional questions or concerns, please feel free to contact our Executive Service Team at ###-###-####

Dear Mr***, ? I’m very sorry that there was water intrusion into your Jeep Grand Cherokee after we replaced the windshieldI understand your frustration due to receiving conflicting information and not being able to get a timely response to your request for Safelite to pay for drying out and cleaning your carpet ? I do see that we received the estimate in the amount of $from [redacted] ***We did attempt to pay them by a credit card over the phone but they requested that we send them a checkWe did submit a check request on May 9, to [redacted] ***They were advised to allow 7-business days to receive the check ? Again, I apologize for the water leak and the inconvenience you experiencedSafelite has already agreed to pay for the cleaning and the payment is in processIf you have any additional questions, please feel free to contact us at ###-###-####

I am rejecting this response because:can I please see the receipt showing the purchase date of what was told me through the Revdex.com during the first complaint Regards, [redacted]

Dear Mr [redacted] ,I’m very sorry about the miscommunication regarding the claim to replace the windshield on your Subaru OutbackI first want to assure you that has been cleared up and we were able to confirm the claim is filed as a comprehensive claim with $deductibleSafelite did issue you a credit on April 6th for the $you paid for the workYour bank, or credit card company, should return the funds to your account within 3-business days.Safelite performed the windshield replacement on March 26th with the expectation that you would not have any deductible due under your comprehensive coverageThis was the courtesy that an associate was referring toRather than make you wait for coverage verification, the windshield was replaced in good faith that we would be paid for the work.We hadn’t yet received coverage verification with any deductible amount that appliedWhen we received verification from your insurance company, we were advised that the claim had been filed under your collision coverage subject to a $deductibleWe were provided that information over the phone on March 27th and April 2nd, after we completed the workWe were finally advised that the claim was being corrected on April 6th and we immediately took action to refund you and bill the insurance company.I apologize that prior to the claim error being corrected, you were contacted multiple times to collect the amount due for the installationBecause we were advised by your insurance company that you were responsible for the cost, the Safelite location that did the work attempted to collect from youI apologize that you felt pressured by our associate or associatesI would like to get additional information about you not being able to use your carIs this due to a dead battery? Have you been able to determine why the car isn’t running? Do you believe that our technician did something to cause this?

Dear Mr [redacted] ,I’m very sorry that the side molding on your Range Rover came off the vehicle and required repl***mentWith your windshield repl***ment, Safelite provided a lifetime warranty on the materials and workmanship for as long as you own the vehicleThe issue with the molding could have been resolved at no cost to you, had we been made aware of it.In order to consider the possibility of reimbursing you for the work you had done at the dealership, we will need a copy of the receipt for the workOnce we receive that, we will be able to make a determination about the reimbursement.Please feel free to contact our Executive Service team with any additional questions or concerns.?

Hello: I want to continue with my complaint because I don't want other individual will go through what I went through with SafeliteThey didn't tell me ahead of time that by fixing the small crack may lead to a bigger problemSo, what's the use of repair? years ago, I have one of my car have a windshield chip and Safelite repaired with no problem and I don't need to replace the whole windshieldThey need to be more careful and responsible

Dear Mr [redacted] , I’m very sorry for the issues that occurred when we attempted to install a back glass on your Chevrolet SuburbanI have been in contact with the manager of the Safelite location in [redacted] **He advised me that he was able to go to your home on Monday December 21, to correctly install the back glassI understand that you are satisfied with the work that was done Again, I apologize for the delays in getting your back glass installed to your satisfactionSafelite does appreciate your business and we wish you the best during this Holiday Season