Aloha Pools & Spas of Paducah

Dear Mr [redacted] , I'm very sorry to hear of the damage to the "wrap" on your BMW At this time we have no record of receiving any estimate of the repairsIf you could please provide an estimate, we will be able to review it and let you know our decisionIf you have any questions, please feel free to contact us at ###-###-####

Dear Mr***,I'm very sorry that our attempt to repair the windshield of your Honda Accord wasn't successfulWe do have a money back guarantee but as you are aware, the money goes back to the insurance company if they paid for the repair.After reviewing the issue and discussing it with the manager of our Visalia, CA location; Safelite has determined that we will replace your windshield at no cost to you as a courtesyA member of our Executive Service team left you a voicemail today with this information also.I apologize that you have lived with a windshield that? has continued? to crack for more than yearsPlease contact a member of our Executive Service team at ###-###-#### at your earliest convenience to schedule the windshield replacementAgain, Safelite is absorbing the full cost of the replacement as a courtesy

Dear Mr***,I’m so sorry that you have an ongoing issue with the camera system on your [redacted] I see that an aftermarket windshield was requested by your insurance company when you made the claimThat wasn’t a decision or error made by SafeliteEventually it was determined that OEM glass was needed in order to restore functionality to all features of your vehicle.When you brought your vehicle back to Safelite in May, our request for authorization to install OEM glass on your vehicle was approved by ***We ordered the part from the dealer and it was installed on June 2, When your dealer attempted to recalibrate the camera, they weren’t able to do so.There have been multiple contacts from [redacted] representatives and yourself trying to determine why after multiple windshield replacements, the camera is unable to be recalibratedThe Safelite location has also been in contact with the service manager at the dealershipThe most recent conversation I see was on June 12thIn that conversation we were advised that you were going to take the vehicle to a different dealership to have the camera recalibratedWe are waiting to hear from you about the results of that attempt

I am rejecting this response because: I would have never let Safelite do this job had they informed me of the cowl! I know the cowl was a little weathered, but the Tech ripped off a good inches & apparently through it awayI could have glued it back on! No but instead I have to buy a brand new one for $from the dealer plus labor because of your failer to keep me my good piece of rubber! I know what it looked like before the job, & it did not warrant a brand new piece! Your Tech destroyed that piece! He failed horribly! Shelling out the $was hardLet alone ? another $plus labor! I would like reimbursement of the cowl rubber that he through away that inch piece was still good! Your business ethics are undesirable! ? ? Sincerely? [redacted] Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID 12031661, and find the resolution is satisfactory to me Regards, [redacted] PSI am sorry that my own actions were unkind and lacking patienceI'm going to remove all the media and reviews - I will make a good review because you guys are good people and I was too blinded by frustrations to see thatAgain, I'm sorry and I greatly appreciate the help

I am rejecting this response because: The above picture is the result of your so-called repair, I will continue to pursue this matter and will post on every media outlet that I possibly can to earn others of the poor quality of work and customer relations that you truly stand forRegardless of the waiver at the time the waiver was signed and the time the work was started she was left with no choice but to sign the waiver, all the while trying to watch a child and halting every thing for this poor excuse of a repairNot to mention when the technician himself was complete with the job he himself stated he wasn't happy with the workI will continue to warn others to not utilize your company, as I have already convinced four people to cancel future repair work with youBeing that I work with Soldier's who utilize USSA in which you work with it will become my personal mission to ensure they are protected from such a horrible experience.Regards, [redacted]

Dear Mr [redacted] , I’m very sorry for the damage to the windshield wiper and wiper transmission after Safelite replaced the windshield on your Mazda We do provide a Nationwide warranty for as long as you own the vehicleIf you could provide the receipts for the parts you purchased, we would be happy to send you a check for the amount you paid I also checked on the invoice for the windshield repair that we couldn’t performThe job was invoiced in error and your insurance company has been credited the amount of the repair toward the windshield replacement, as indicated on the attached invoice Again, I apologize for the damages and the inconvenience you experiencedWe do appreciate your business and it’s our goal to bring this issue to a satisfactory resolution in a timely manner

Dear Ms [redacted] ,? I’m so sorry that the wiper arm and wiper transmission were damaged as our technician was preparing to replace the windshield of your Chevrolet CobaltWhile I’m sure this wasn’t intentional, I know this put you in a bad situation heading into a holiday weekendI’m glad that you were able to obtain a rental vehicle while we were awaiting the arrival of the replacement partsSince driving is vital to your job it was necessary for you to have a vehicle that had functional wipers.? I do see that the parts have been received and you are scheduled to have a technician come to you to complete the work on Saturday September 10th between 8:00am and 12:00pmI trust that all will go wellIf you have any concerns or questions, please feel free to contact our Executive Service team at ###-###-####We are available Monday-Friday 8AM to 8PM eastern time and Saturday 9AM to 1PM eastern timeWe are not available on Sundays

DEAR MR [redacted] , I'M VERY SORRY FOR THE DELAY IN RESPONDING TO YOUR MOST RECENT MESSAGE SUBMITTED TO THE RevDex.comAFTER REVIEWING YOUR ACCOUNT I SEE THAT THE BACK GLASS WAS REINSTALLED IN YOUR DODGE PICKUP ON JUNE 13TH AS A ONE TIME COURTESYYOU HAVE A NATIONAL LIFETIME WARRANTYTHAT COVERS DEFECTS IN THE MATERIAL AND WORKMANSHIPTHE WARRANTY DOES NOT COVER NEW DAMAGE OR POINTS OF IMPACTI AGAIN WANT TO APOLOGIZE FOR THE INCONVENIENCE THIS MATTER HAS CAUSED TO YOU IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE FEEL FREE TO CONTACT OUR EXECUTIVE SERVICE TEAM AT###-###-#### SAFELITE WE DO APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE

I am rejecting this response because:any car can have rust and this response is very vague Regards,? [redacted]

Dear Mr***, I apologize for the confusion regarding the billing for the windshield replacement Safelite performed on your Ram PickupFrom our records and conversations with you and your insurance provider, the windshield was replaced as part of your insurance claim for hail damage I’m sorry that you experienced this As a courtesy, you have been issued a refund check from Safelite in the amount of $The check number is [redacted] and it was mailed on November 28, Please allow 7-business days to receive the checkOur notes indicate that you received an insurance payout directly for the claim that included the cost of aftermarket glassYour insurance provider advised you that because the only available glass was OEM at a higher cost, you would need to pay out of pocket for the higher amount and request reimbursement from your insurance companyYou weren’t happy with that and as a gesture of goodwill Safelite issued you the refund of $Safelite does appreciate your businessIf you have any additional questions or concerns, please feel free to contact us at ###-###-####

Dear Ms [redacted] I'm sorry that you didn't find our previous response satisfactoryI want to reassure you that the necessary parts have been received and checked for damageThey are in the hands of the Safelite store manager and he has confirmed the parts are correct and undamagedWe do have an appointment scheduled to install all parts on July 13, Your frustration and skepticism is understandableThis situation has gone on much longer than is normal, which is regrettableWe look forward to installing the parts for you so that you won't have to deal with this disruption to your life any further

Dear Ms***,I’m very sorry to hear that there appears to be something rolling around in the dash of your Mazda since we replaced the windshieldI’ve been in contact with the Safelite manager in your area, Elijah B [redacted] He is aware of the situation and he has attempted to reach you by phoneThe phone number we have on file and the one he’s been calling is the same as on your Revdex.com complaintIs there an alternate phone number he should try?Elijah would like to schedule a time for you to come into our location Plano, TX location so we can attempt to diagnose and correct this for youPlease feel free to reach out to him directly at ###-###-#### to schedule an appointment.Again, I apologize for your frustration and inconvenienceWe do want to get this issue corrected for you

I am rejecting this response because:While I do thank Safelite for responding to my complaint, I must reject Safelite's solution to my complaintThe response did not address the fact that the windshield was cracked without an impact point prior to damage in another section of the windshield being damaged by external factors, which was not the basis for requesting a warranty repairSaftelite has continued to not address that fact.Absent corrective action from Safelite on this matter, I will be referring this to my attorney to recover damages from the cost of replacing the defective windshield Regards, [redacted]

Dear Mr***, I’m sorry to hear your concerns about the price of the back glass replacement for your Ram PickupIn checking our records, we were originally advised that the vehicle had a power slider but that was incorrectThe quote you mentioned was for the correct aftermarket manual slider for the vehicleWhen James, your representative, brought the vehicle in to have the work performed we had both the aftermarket and the OEM back glass availableHe was advised of the difference in price and he requested that we install the OEM partJames stated that he was responsible for the damage and he would be paying for the workHe preferred to have us install the OEM glass as it was what was originally in the vehicle and he felt that “his boss” would be upset if the aftermarket glass was installed We received authorization from James to install the more costly OEM glass, even though the aftermarket was also available for installationThere was no coercion or pressure by the Safelite personnel to install the OEM glassTherefore, we are not willing to refund any portion of the amount paid for the back glass installationIf you have additional questions or concerns, please feel free to contact our Executive Service team at 1-866-212-

I'm very sorry for the issues after we replaced the door glass on your Chevy SilveradoI checked with the Safelite location in your area and they had agreed to refund $to you for the inconvenienceThis should have been credited back to the credit card you used to pay for the original installationIf you haven't already seen a credit for $80, you should within the next 5-business daysIf not, please contact our Executive Service team at 1-866-212- Again, I apologize for the trouble and delay in responding

Dear Mr***,I’m very sorry that we weren’t able to replace the windshield on your Pontiac Gas scheduled on April 1, We attempt to service every customer during the time frame scheduled but many things can impact the scheduleJobs that take longer than planned, technicians that call off and a multitude of variables may require us to ask customers to rescheduleWe do understand that this can cause inconvenience and frustration for our customers.At this point I don’t see that you have rescheduled the windshield replacement with SafeliteIf you are still in need of a windshield replacement we can offer you a $discount for your inconvenienceA quote for the total cost of $has been saved for you under work order [redacted] If you would like to accept this offer, please contact us to schedule the installation.While we are able to offer a discount for the windshield replacement we are unable to provide it at no charge to youAlso, we didn’t cause the damage to your windshield so we would not be responsible for any tickets you might receive until the work is completed.Again, I apologize that we needed to reschedule your original appointmentIf you still need windshield replacement and would like to accept our offer that includes a $courtesy discount, please feel free to contact us

Your frustration about the unsuccessful repair is understandableYour insurance company would be refunded for the repair because they initially paid for the jobThe premiums you pay to your insurance company are based on the coverages and deductibles you select when signing the contractBecause your selected deductible is more than the cost of the replacement windshield, you would incur the entire cost as an out of pocket expense There are several factors that play a role in completing a successful repairThese include but are not limited to: · The age of the damage · The size and location of the damage · Glass is an unpredictable and sensitive material Therefore, we provide a money back guarantee for chip repairs if they aren’t successful We would like to be able to assist you with a replacement windshieldWe have provided the best possible price to you, $which is an all inclusive priceThat is more than $off the regular price of the windshield replacementIf you would like to schedule the replacement, please contact us at 1-866-212-

Dear Ms***, I’m so sorry to hear that after we replaced the windshield on your [redacted] Malibu, your windshield wipers weren’t working and there was damage to the interior of your vehicleI know it can be frustrating, especially when it occurs on a holiday weekend and it’s not possible to reach anyone to assist you In checking our records, I show that we did complete all repairs under our warranty and at no cost to you on July 8, I hope that the repairs were done to your satisfaction Again, I apologize for the inconvenience and concern this issue caused youWe do appreciate your business at SafeliteIf we may be of additional assistance, please contact our Executive Service team at ###-###-####

We're really at a lossWe have told the customer that we would repair the pool - whether it was with a new liner, repairing the main drains whatever it tookWe sent our installer back out to her house last year and he FIXED the issueShe has stated that the pool was no longer leakingIt set all winter (uncovered and not properly winterized mind you), and didn't leak a dropWe gave her chemicals to clear up her water to get her pool goingOnce she turned her equipment back on "a" leak appearedWhether it was from the initial issue which reappeared, or by another issue that arose from not being properly winterized (or even a cut in the liner that wasn't leaking because of all of the leaves that was keeping the water from leaking out - yes, this happens)Either way, whatever the reason, we told her that we'd come out and find the issue and repair the issueMain drain, liner, whateverThe main issue in this case was that she wanted it done nowThat isn't realistic when you're a locally owned and operated business that doesn't staff like a big box chain business is capable ofWe have other customers and their issues are every bit as important as Mrs [redacted] 's issueWe took her issue seriously having sent [redacted] out twice already in attempts to find and repair the issue (once successfully and the second time unsuccessfully due to all of the leaves that were in her pool)However, as seriously as we took her issue, it would not have been fair to all of our other customers who were already on our board and scheduled for workWe're proud of our Better Business Accreditation, and we treat that very seriously which is why we did not bump our other customers just to take care of another who was very upset and threatening us with legal action even after we had told her that we would get to her and repair the issueBut again, it didn't happen within her time-frame and this is where we're atAgain, just to reiterate, we are really at a loss as we feel like we have upheld our Revdex.com oath in trying to take care of this customerWe have told her multiple times, we have plenty of documentation showing where we have told her that we will repair the issueWe have given her chemicals, we have come out twice already, we are offering to come out and repair / replace whatever needs to be whether it's equipment related, main drain related, or even a new linerFrom our point of view, we have done all that we can in offering to take care of the issueWhat more can we do? At this point, and after reading the customers rants on social media, this has become more about being vindictive towards a locally owned and operated business and less about getting her pool repaired.So in closing - again we're more than willing to come and repair her pool free of charge - whatever it takesWhat more can we do?Best, [redacted]