Aloha Pools & Spas of Paducah

I’m very sorry that our attempt to repair the damage to the windshield of your Hyundai Sonata wasn’t successfulAlthough we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair process ? As a one time courtesy, we have agreed to replace the windshield at no cost to youWe have an appointment scheduled for a technician to replace your windshield tomorrow, August 10th, between 8AM and noonYou will owe nothing for the replacement ? Again, I apologize that the repair wasn’t successfulAlthough our technician did nothing wrong to cause the glass to crack out, we appreciate your business and want to keep you as a customerIf you have any questions, please feel free to contact us at ###-###-####

Dear Mr [redacted] , I'm very sorry to hear about the crack in the windshield that we installed on your Jeep LibertyIt must be frustrating to have a new crack in the windshield when it was just replaced in late December When our technician inspected the damage on February 20, 2016; he indicated that there was a new point of impact where something had struck the windshield near the driver side A-pillarOur records indicate that the technician showed you the impact point when he came out and advised this was not covered under our Nationwide lifetime warranty Our warranty does cover manufacturing defects in the glass and our workmanship for as long as you own the vehicleIt doesn't cover damage caused by something hitting the windshieldThere is no way to predict when an object may hit a windshield and cause damage requiring a windshield repair or replacementYou do have full comprehensive coverageon your vehicle so your insurance provider will cover the cost of the windshield replacementyou may contact them to schedule a replacement with Safelite or any glass provider of your choice Again, it is regrettable that you experienced new damage to your windshield only months after it was replaced by SafeliteUnfortunately, this is something that is beyond our control and not covered by our warrantyIf you have any additional questions or concerns, please feel free to contact us at 1-866-212-

Dear Ms [redacted] ,? I'm very sorry our replacement of the windshield in your Buick Enclave resulted in a water leakAlso, that our first attempt to stop the leak wasn't successfulI understand that the water leak issue has been resolved and we paid for repairs to your vehicle.? Please forward any receipts and documentation of repairs you paid for between the windshield installation date of August 9, and the warranty appointment on May 15, Once we receive them, we'll review them for potential reimbursementSafelite will accept responsibility for any damages directly related to our work.? We don't provide compensation for any diminished value claimsTherefore, we must respectfully deny that request

The dealership did say that the rain sensor that your company was faulty (not working properly) and has not been replaced since it has went to the dealershipIt was replaced by your technician and his name was Bo and the NEW rain sensor did not fix the issue so he told me to go to the BMW dealership here which I did and they said that the rain sensor was not working properlySo the dealership said the NEW rain sensor that you installed was faulty and since then has not been replacedI also know for a fact that the safelite shop in Amarillo did pay for and receive a new rain sensor June 30th because I have talked to the dealership about it several timesYet even though they received it I was never contacted to get it put in and when I contacted the manager about it I was not treated well and could not get a word in the conversation because he would not stop talking saying he would not do anythingHe was very unprofessional and rudeI took my car to your company expecting to get it back in the same condition I left it in and that was not the caseI do not understand how you can say that this is ok **

Dear Mr [redacted] ,I'm very sorry to hear about the scratch on the windshield of your BMW X3.I reached out to the manager of the Safelite location in [redacted] , ID about what the warranty inspection showed about the damageI've copied her email response below:This customer did come into our shop for us to inspect his windshield for scratchesThe wipers on his vehicle are not Safelite wiper bladesThe customer has also bent the wipers at the tip which has exposed the metal in the bladesIt looked as though something was stuck under the blade causing one scratch when the wipers operatedIt’s not a repetitive scratch which would be something we would see in defective or improperly installed blades.Because the damage isn't consistent with the wiper blades being defective or improperly installed, we must respectfully decline your request to replace the windshield at no cost to you

Dear Mr [redacted] ,? I’m very sorry about all the issues you described after we installed a replacement back glass on your Jeep Renegade.? The Safelite Operations Manager in your area has been in contact with local dealers and has confirmed that the glass we installed is correctThe only other options for dealer glass are a non-tinted version and a non-heated version.? Regarding the scratches, We are accepting responsibility for those and we will pay to have the damage repairedI understand that your wife spoke to the Operations Manager and was advised of the process to make that happenAt this time we are awaiting an estimate for repair of the damages? Again, I apologize for the scratches and your frustrationWe do appreciate your business and look forward to resolving this to your satisfaction

Dear Mr [redacted] ,I'm very sorry that your Ram Pickup developed a water leak which caused damage after the back slider replacementIn reviewing our notes, Safelite has replaced the glass again and the water leak has stoppedWe have also agreed to replace your damaged headliner and cover the cost of detailing the interior of your truckAt this time, we are awaiting an estimate from you for replacement of the headliner.We will continue to stay in touch until everything is resolved to your satisfactionIf you have any questions, please feel free to contact our Executive Service team at ###-###-####Our fax number for the estimate is ###-###-####, please include reference number [redacted] on anything you send us

I am rejecting this response because: The windshield leaked because Safelite installed the windshield improperly The installation date was in April and I discovered the leak in early August I have no way of knowing how long it had been leaking This concerning me regarding any long term damage to electrical issues in the future .Regards, [redacted] ***

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI feel it is very unfortunate that I had to come to submitting a claim on the Revdex.com to receive a resolution and the customer service I deservedFor such a large company this place should care more about their customers and product/service they provideI will never use or recommend this company again

Dear Ms [redacted] ,? I'm sorry to hear about the damage to your BMW Gran CoupeI do see that we offered to cover the cost of repairs with a signed release of liabilityCould you please provide the estimate showing the full cost of repairs?

Dear [redacted] ,I’m very sorry for the damage to the interior of your [redacted] due to the windshield replacement on November 22, I regret that the communication about the repairs has been sporadicI was able to verify that a refund of your $deductible payment was processed on December 9, The funds should have been returned to your account within 3-business days after that, by your financial institution.Safelite has accepted responsibility for the damage to your headliner, both interior A-pillars, and the rear view mirror wire coverWe have ordered all the parts and some have been received by the Safelite shopThe headliner is coming from Germany and has not yet been receivedAs soon as it arrives, you will be contacted to arrange for installation of the partsIf a rental vehicle is needed while the repairs are being made, we will arrange for a rental vehicle from [redacted] to be paid directly by us.Again, I apologize for your frustration and the inconvenienced you’ve experiencedSafelite will be taking care of all the repairs once all the parts are received

Dear Ms [redacted] ,I'm sorry to hear that you have some type of residue on the steering wheel of your Jeep Grand Cherokee.When we examined the steering wheel on June 15, 2018, the manager observed droplets of something and not something that was smeared on it.The manager explained to you that the resin isn't applied from inside the vehicle, only on the outside of the glassThe resin is contained in a sealed capsule that is applied through the "Raz Head" (this is the device used to perform the repair).I understand that you believe the residue may have been transferred from a technician's gloveIf that happened, the residue would be smeared and not in the form of dropletsBecause the resin is applied only on the outside of the glass and the material on the steering wheel is dried droplets, this wouldn't be consistent with something that our technician did while performing a windshield repairTherefore, we must respectfully decline your request to assist either by attempting to clean or replace the steering wheel

Dear Ms***,I'm sorry that you have windshield damage on your brand-new Honda Clarity HybridWe have ordered the windshield, hardware, and moldings that are needed to complete the windshield replacementWe were provided an estimated time of arrival of 5-business days if the parts were readily availableWe are still awaiting delivery of the partsAs soon as they arrive, you will be contacted to schedule the installationSometimes the supply of available parts for such a new vehicle isn't sufficient to meet the demand.I understand your frustration regarding our inability to purchase the glass from your dealerWe are only able to order from dealers with whom we have established an account and relationshipAlthough the source of the part is a Ford dealership, we do order parts for other manufacturers through them on a regular basis.Again, I apologize that the parts for your vehicle haven't been receivedAs soon as they do arrive, you will be contacted

Dear Ms [redacted] ,I’m very sorry that our technician damaged your door panel while attempting to replace the door glass on your Jeep LibertyWe do have the replacement door panel in our Safelite location ready to install for you.It is fairly common for a window regulator to be damaged when door glass is broken by vandals or thievesAfter several hours of research, I have also learned that the design and materials used in the Jeep Liberty regulators make them prone to failureIn fact, model years through were part of a class action lawsuit due to regulator failureImprovements were made in the through model years but they still tend to be more problematic than other vehiclesWith all due respect to the other auto glass company you contacted, the only way to test the functioning of a window regulator once it is replaced is to operate itWhether it has glass installed or not is irrelevantWhen you took your Jeep to the dealership to have the regulator replaced, they would have tested it before releasing the vehicle to youBecause there was no glass in the vehicle at that time, it would have been tested without glassYou may want to check with the dealership that replaced the regulator to see if there is a manufacturer’s warranty in place that would cover the need to replace it a second time.While I understand your frustration and I know that you have been inconvenienced on multiple occasions, Safelite is not accepting responsibility for the cost of the regulators or any cost incurred when you went for a second opinionWe do have the replacement door panel and the replacement glass available to provide service when you contact us to schedule an appointmentAs a courtesy, I can offer you an additional $discount off the cost of the window replacement for your inconveniencePlease contact the local Safelite shop or our Executive Service team at ###-###-#### to schedule the work

Dear Mr [redacted] I'm very sorry to hear that your cowl was damaged while preparing to replace the windshield on your Volvo I reached out to the manager of your local Safelite shop for additional details.I understand that he spoke with you today and let you know that we were able to locate a cowl in Georgia and it's being ordered todayOnce we receive it you'll be contacted to schedule a time to install it for you.I do understand your frustration at the amount of time it's taken to locate the partWe are respectfully declining your request for a refund

Dear Mr [redacted] , I’m very sorry that our attempt to repair the windshield damage on your Ford Focus wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine with any degree of certainty how the already damaged glass will react to the repair process There are several factors that play a role in completing a successful repairThese include but are not limited to: · The age of the damage · The size and location of the damage · Glass is an unpredictable and sensitive material I have attached a copy of our warranty, which includes the money back guarantee for repairsWe would be able to apply the $that you paid for the repair toward the cost of a windshield replacement with SafeliteIn addition, the manager of the Safelite location offered an additional discount to bring the cost of the replacement to $out the doorYou declined this offerWe can still refund the amount you paid for the repair and you can have any provider you want replace the windshield for youWe would not be able to provide a replacement windshield at no cost to youNor would we pay another provider to replace the windshield for you Again, I apologize that the attempt to repair your windshield wasn’t successfulWhile Safelite does understand your frustration, we are not responsible for the already damaged windshield ultimately requiring replacementIf you have additional questions or concerns, please feel free to contact our Executive Service team at ###-###-####

Dear Mr [redacted] ,I sincerely apologizeA request to refund the $back to your credit card was submitted on August 22, For some reason that request was never processedAttached is a copy of the credit confirmation with today's date of September 6, You should see the funds in your account within business daysAgain, I'm very sorry that the original request wasn't processedI can assure you that the credit is now on its way

Dear Mr [redacted] ,Thank you for your patience as our legal team was reviewing your concernsIt has been determined that it makes much more sense to resolve this than go back and forth about the language in the Release of Liability.Therefore, if you could please provide a copy of the original estimate we will send you a check for that amount without the need to sign a releaseI regret that any previous copy of the estimate was not saved in our system and I'm unable to view itOnce I receive the estimate, the check request will be submittedPlease allow 10-business days to receive the check once the estimate is receivedThe check will be mailed to the address list on your Revdex.com complaint unless you specify a different mailing addressIf you have any additional questions or concerns, please feel free to contact us at ###-###-####.?

ar Mr***, Thank you for the estimate, pictures and additional information that you providedSafelite has agreed to pay to replace the damaged seat cover for your Honda CR-VWe have approved the amount of the estimate provided and if you need a rental vehicle, we will cover that cost as wellSafelite doesn’t cover any optional insurance or fuel charges, just the cost of the rental A member of our Executive Service team left a message for you today advising of this information as wellWe look forward to hearing from you at 1-866-212-so that we can discuss the entire process, make payment arrangements with the Collision Center and set up a rental, if needed Again, I’m very sorry for the trouble and the delay in resolving this issueWe do appreciate your business and wish you the best during this holiday season

Dear Ms [redacted] , I’m very sorry that the windshield of your Hyundai Sonata Hybrid cracked out while we were attempting a chip repair As our technician explained, there is a chance that the repair process may not work and the damage may get largerYou were also made of the repair waiver prior to the work being doneThis information is discussed with each customer so that the individual can make an informed decision about continuing with the repair knowing that there is some risk involvedIf you read through the repair waiver at the bottom of the receipt, you will see that the process involves both pressure and suction being applied to the already damaged glassThere is no way to predict before the work is done how the damaged glass will react to the repair process Your main complaint is regarding the equipment used and that you feel it was faultyIn checking with the Quality Manager, there is no reason to believe that the particular piece of equipment used to attempt the repair is faulty or out of calibration We do appreciate your loyalty to Safelite and we understand your frustrationIn a gesture of customer delight, we are offering to replace the windshield at a significantly reduced price of Under work order [redacted] , there is a quote to replace your windshield that includes a total of $in discountsThe total after the discounts is $If you would like to schedule the replacement, please contact us at ###-###-####