Aloha Pools & Spas of Paducah

Dear Mr***, I’m very sorry that you experienced a water leak and electrical damage after we replaced the windshield of your Freightliner Classic XL in December of The water leak was due to the original windshield
gasket that wasn’t replaced during the installationThe rubber gasket had dry-rotted and allowed water to enter the vehicleAs a courtesy, we agreed to install a new windshield and gasket at no cost to youWe also agreed to pay for the electrical damages We were contacted on August 1, about the electrical issuesThe shop you chose to do the electrical work would not provide an estimate of the damages until the windshield was replaced, which caused an initial delay of days as the replacement occurred on August 5, The second delay occurred when the shop you chose to do the repair work was closed down for vacation until August 9, We then received the estimate of repairsThe original estimated date of completion was August 13, The shop you chose took over a week longer than expected to complete the work and you were able to pick up your truck on August 22, This delay was in no part due to anything Safelite did or didn’t do. Regarding the truck’s down time, you requested that we compensate you for week and we agreed to that in the amount of $We did not and will not agree to pay for an additional week of down timeThe second week of down time was due to the repair shop taking more time than initially stated to compete the work

Dear Mr***, I'm very sorry to hear about the roof molding coming off and the peeling paint on the roof of your White Honda Pilot. As a courtesy, we have already replaced the roof molding for youWhen the store manager and the quality manager looked at the paint, it was
determined that this wasn't caused by our installationThe peeling paint wasn't a result of scratches along the roof lineUpon inspection there were a couple dents in the area that were likely caused by rocksIn addition, I located multiple complaints from owners of white Honda Pilots that have had the same issue with peeling paint on the roof. Honda Pilot Paint Chipping: Complaints - Car Complaints Honda Civic, CR-V, Odyssey, Pilot | Defective Paint - Consumer Reports While we did replace the molding as a courtesy, we must respectfully decline your request to repaint the roof of your vehicle

I regret that we were not able to gain your business for the windshield replacement on your Ram PickupIn reviewing our records, you have been a repeat customer of Safelite for several yearsWe truly appreciate your business and loyaltyOne of your concerns was that you weren't advised of our money back guarantee for chip repairs and the possibility that the damage might get largerI received and have included a copy of the waiver that Mrs*** signed prior to our technician beginning the repair processThe document is a statement of our repair process and the money back guarantee that appliesMrs*** agreed that she was informed of the risks involved with the repair process by signing the documentTherefore, we will not honor your request to reimburse you for the cost of the windshield replacement performed by another glass providerIf you have an additional questions or concerns, please feel free to contact us at ###-###-####.

Dear Mr***,I do apologize for the delay in getting the refund to youWe were waiting on the documentation to process the request and we didn't receive itAfter your follow up, we requested the documentation and received it on December 1, We missed the cut-off for overnight delivery on December2, According to UPS, the check was delivered on December 5, and the tracking number was ***.Again, I'm sorry that we weren't able to get this to you in a timely mannerThank you for your patience and your follow up

Safelite is not will to compensate for time away from work to my vehicle from this place to that place and all the inconvenience it has cause from this issueI ask that Safelite allow the company that the dealership provides to install the windshield, and that Safelite cover the costThere is no documentation that suggest that the windshield is not the source of the leak along with the video proof Safelite has that indicated the leakage from the WindshieldI am not looking to work any counter deals because the source of the leak from documentations diagnoses and video is the windshield and that the final conclusionI'm sorry that with over years of experience you all have not been able to understand the leak but with all the diagnoses and the technician being a the dealership and they performing a live test where they showed the leakageI don't want to continue the run around circles gamePlease advise if you going to work with me or should I seek legal counselThank you for your time and assistance

Dear *** ***,I'm very sorry that the vehicle you purchased recently has a water leakWhile the Safelite warranty is not transferrable, as a courtesy, we will be resolving the water leak issue at no cost to youIn effect, we will be handling it as though there was a warranty in place

Dear Mr***,I’m so sorry that our attempt to repair the windshield of your Mazda wasn’t successfulIn reviewing the notes taken by representatives with whom you have spoken, you were made aware of the risks involved during a chip repairIn addition, you had a similar experience with a
different glass provider previouslyYou spoke with the Safelite store manager and the Operations manager and the policy regarding repairs was provided to you in each conversationAs a courtesy, an estimate including a $discount was provided to youThe total was $after the discountIf you would like to schedule the replacement at this price, please let us know.While we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair processOur technicians receive the best training in the auto glass industry and perform each repair to the best of their abilityThe outcome of a repair is affected by many factors, including but not limited to: - The age of the damage - The size and location of the damage on the windshield - Glass is a sensitive and unpredictable materialIf a crack expands while the repair is being performed it is highly likely that the repair would have failed quickly because the structural integrity of the windshield had been compromised by the initial impact. Our chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposesIf the repair fails i.estarts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee where we will credit the cost of the repair toward the replacement of a new windshield; however your deductible or out of pocket cost would applyThe specific wording of the money back guarantee is included below.Windshield repair warrantyThe repair process involves the injection of special adhesives into the damaged part of the glassThe degree of success of each repair is a function of several variablesThe best results are obtained when the damage is recent, the point of impact small, the cracks around the damaged area are small, and there is not moisture or other foreign matter in the damaged area.In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage. Our windshield warranty works as such: if you are dissatisfied with the repair, we will credit the cost of repair toward replacementIf your insurance company paid for the repair, the insurance company will receive credit. We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of repair toward replacement. This windshield warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable

I reviewed the response made by the business in reference to complaint ID ***. Based on the current status and actions being taken I accept the response provided from the businessI am hopeful they will resolve the issue as discussed.
Regards,
*** ***

Mr***,
I truly apologize for any inconveniences caused in regards to the damaged headliner on your Jaguar XJ
Safelite would be more than happy to view your vehicle again to determine if these damages were caused by us or notPlease be assured that any damages caused due to our
installation and workmanship; we will gladly cover it
A member from our Executive Services Team contacted you today on 9/16/to address this issueAt your earliest convenience, please contact us to schedule an appointment at ###-###-####
Have a great day!

I am rejecting this response because: back in October when I took my Pickup to Safelite in North Richland hill, the station manager admitted Safelite had done a very poor repair, chip looked worth and glue had not penetrated the entire chip (less than 1/inch in diameter).The only party that is rewarded by their poor performances is Safelite, if I allowed them to replace the entire windshield and assume insurance rate increaseThe work Safelite did for me on my other car months ago was far superiorInternet reviews on Safelite's performance is extremely badSafelite purposely performed a bad job so they can profit by replacing the emote windshieldCrack on my windshield is already wideningShame on you SafeliteAccept responsibility and replace windshield at your costI promise, this mater will not go away
Regards,
*** ***

Dear Ms./Mrs***,I am very sorry to hear about what happenedI did reach out to upper level management to see what all was refundedWe did put in a credit card refund of $Also, for $and then $In total we have refunded $Please let me know if there is anything else
I can do to assist.Thank you,*** D***

Dear Mr***,I’m very sorry that we weren’t able to replace the windshield of your *** RAVI reviewed the notes we have on file regarding this and contacted the local management team to get more insightThe store manager stated he did speak with you on our technician’s phone and
explained our policy on rust and why we couldn’t complete the job.According to the technician and the store manager, the amount of body rust was more than what we consider to be safe to replace the windshield without repairs by a body shopSafelite will not knowingly perform an installation that we believe to be unsafeIf there is rust in the pinchweld and installation area the urethane that holds the windshield in place will not adhere properly to the rusted metalIf the rust issue isn’t addressed properly, the rusting will continue to progressThe likelihood of water leaks will increase and the seal around the windshield may fail if it has nothing solid to adhere to.Regarding the hardware, the technician and store manager advised that the technician didn’t take any hardware with himAs far as the inspection sticker, they can’t be transferred from the damaged windshield to the new windshield so you would need to replace that even if it was on the discarded broken windshield.Again, I regret that we weren’t able to safely replace your windshieldWe don’t have any hardware or any other property that belongs to youTherefore, we have nothing to return to you

I’m very sorry that you noticed a scratch on your hood after we replaced the windshield of your Hyundai ElantraWe did receive your email with a picture of the scratch on April 28, The email was forwarded to the local Safelite location on April 29, so that someone could reach out to
youOur notes indicate that a message was left for you on April 30, to schedule a no cost warranty appointment to view the damage
A representative from the local Safelite shop also sent you an email on May 9, asking you to contact them to schedule a no cost warranty appointment to inspect the damage and determine how to proceedAs soon as you let us know when we can view the vehicle, we’ll do so and follow up from thereIf you have any questions or concerns, please feel free to contact the local Safelite shop directly of contact our Executive Service team at 1-866-212-

I’m very sorry for the delay in responding to your most recent message submitted to the Revdex.comUnfortunately it is a known fact that the late 90s and early Ford Mustangs have parts that become brittleWe always tell the customer about this issueThe parts are dealer only and
are expensive
We have issued a directive to the technicians to inform customers up front about the high possibility of the parts breaking because of age and brittlenessWhat we would like to do is offer you the part for the price that Safelite would pay verses the dealer priceThe dealer moldings are no longer available, the cowl part number is 3r3z6302228aaa the dealer price is $Safelite cost $
I apologize for any inconvenience this has causedIf you have further questions or concerns please feel free to contact our Executive Service team at ###-###-####
Safelite appreciates your business and look forward to working with you in the future

Dear Mr***, I’m very sorry for the issues you experienced after we replaced the windshield of your Ford EscapePlease consider this written confirmation that you owe no balance to Safelite AutoGlass and all collection activity regarding the $chargeback has endedSafelite is
absorbing the $balance in full. Again, I apologize for the inconvenience and frustration this has causedIf you need any additional assistance, please feel free to contact us at ###-###-####

I believe that MrCox heard the quote as $(as seen on the first email) but didn’t understand that was just parts and labor and the email explains the exact amount for disposal, mobile fee and taxesThe CSR tells the customer that there are additional charges but doesn’t have the exact amount when reading the scriptAll of this is moot because I was able to get the total price below the $for him JThanks,NancyNancyS*** | Customer Recovery Agent*** *** *** *** *** * ***

I am rejecting this response because: as of Tuesday, August 8, 2017, none of the credits listed in the response from Safelite have been reflected to my credit card account.
Regards,
*** ***

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meSafelite is coming to my location on Friday 8/10/18.............as far as absorbing the $deductible, will they know that and not charge me on Friday?
Regards,
*** ***

Thank you for your great job for Revdex.com and the consumer.I was out of country when I received Safelite's last respond and I was not able to respondThey have already credited my credit cardI can not accept their offer to free replacement of the badly fixed windshield since I have lost confidence in Safelite after doing business with them for many years.Thank You,*** ***

Dear Mr***,
I'm sorry to hear about damage to the cowl of your Volkswagen PassatIn reviewing our files, we did find that the technician documented the damage on the preinspection at 2:48PM on September 18, In addition, a picture of the damage was taken and time-stamped at 2:47PM
on September 18, Both the preinspection and the picture of the cowl are attached and were documented prior to the technicion removing the damaged windshield of your vehicle
Because this damage existed prior to the technician beginning the work, Safelite is not responsibleIf you have any questions, please contact our Executive Service Team at 1-866-212-