Aloha Pools & Spas of Paducah

Mr***,
I truly apologize for any inconveniences caused in regards to the damaged headliner on your Jaguar XJ
Safelite would be more than happy to view your vehicle again to determine if these damages were caused by us or notPlease be assured that any damages caused due to our
installation and workmanship; we will gladly cover it
A member from our Executive Services Team contacted you today on 9/16/to address this issueAt your earliest convenience, please contact us to schedule an appointment at ###-###-####
Have a great day!

Safelite is not will to compensate for time away from work to my vehicle from this place to that place and all the inconvenience it has cause from this issueI ask that Safelite allow the company that the dealership provides to install the windshield, and that Safelite cover the costThere is no documentation that suggest that the windshield is not the source of the leak along with the video proof Safelite has that indicated the leakage from the WindshieldI am not looking to work any counter deals because the source of the leak from documentations diagnoses and video is the windshield and that the final conclusionI'm sorry that with over years of experience you all have not been able to understand the leak but with all the diagnoses and the technician being a the dealership and they performing a live test where they showed the leakageI don't want to continue the run around circles gamePlease advise if you going to work with me or should I seek legal counselThank you for your time and assistance

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I am rejecting this response because:When the local manager hung up on me when I stated that I would hold on the line that was the last straw for Safelite to fix the damage done to my vehicleI have received an estimate for a different shop to perform the work and have attached it for your reference, this estimate was also sent to Michael R***I will wait on the response whether the estimate will be approved or what next actions Safelite will be taking to remedy this issue to my liking.Regards, *** ***

I’m very sorry that you noticed a scratch on your hood after we replaced the windshield of your Hyundai ElantraWe did receive your email with a picture of the scratch on April 28, The email was forwarded to the local Safelite location on April 29, so that someone could reach out to
youOur notes indicate that a message was left for you on April 30, to schedule a no cost warranty appointment to view the damage
A representative from the local Safelite shop also sent you an email on May 9, asking you to contact them to schedule a no cost warranty appointment to inspect the damage and determine how to proceedAs soon as you let us know when we can view the vehicle, we’ll do so and follow up from thereIf you have any questions or concerns, please feel free to contact the local Safelite shop directly of contact our Executive Service team at 1-866-212-

Dear Mr***,I’m very sorry that we weren’t able to replace the windshield of your *** RAVI reviewed the notes we have on file regarding this and contacted the local management team to get more insightThe store manager stated he did speak with you on our technician’s phone and
explained our policy on rust and why we couldn’t complete the job.According to the technician and the store manager, the amount of body rust was more than what we consider to be safe to replace the windshield without repairs by a body shopSafelite will not knowingly perform an installation that we believe to be unsafeIf there is rust in the pinchweld and installation area the urethane that holds the windshield in place will not adhere properly to the rusted metalIf the rust issue isn’t addressed properly, the rusting will continue to progressThe likelihood of water leaks will increase and the seal around the windshield may fail if it has nothing solid to adhere to.Regarding the hardware, the technician and store manager advised that the technician didn’t take any hardware with himAs far as the inspection sticker, they can’t be transferred from the damaged windshield to the new windshield so you would need to replace that even if it was on the discarded broken windshield.Again, I regret that we weren’t able to safely replace your windshieldWe don’t have any hardware or any other property that belongs to youTherefore, we have nothing to return to you

Dear Mr***, I'm very sorry to hear about the roof molding coming off and the peeling paint on the roof of your White Honda Pilot. As a courtesy, we have already replaced the roof molding for youWhen the store manager and the quality manager looked at the paint, it was
determined that this wasn't caused by our installationThe peeling paint wasn't a result of scratches along the roof lineUpon inspection there were a couple dents in the area that were likely caused by rocksIn addition, I located multiple complaints from owners of white Honda Pilots that have had the same issue with peeling paint on the roof. Honda Pilot Paint Chipping: Complaints - Car Complaints Honda Civic, CR-V, Odyssey, Pilot | Defective Paint - Consumer Reports While we did replace the molding as a courtesy, we must respectfully decline your request to repaint the roof of your vehicle

I’m so sorry for the lack of communication about the status of the additional part(s) needed for your Tesla S modelI’ve been in contact with the parts specialist in your area and the rain sensor is now in our handsHe did leave a message for you to call and schedule an appointment to
install the part at your convenience
From the notes we have, we did order the part in AprilThe part was received and there is an indication that we attempted to reach you to schedule a time to install itWe didn’t hear from you and wither the part was misplaced or it was returned to the dealerTherefore, we had to order the part a second timeI regret that this occurred and it resulted in additional delaysWe look forward to hearing from you to schedule an appointment to get the rain sensor working properly
Again, I apologize for the inconvenience and frustration you have experiencedPlease feel free to contact the Safelite location directly or call our Executive Service team at ###-###-####Safelite does appreciate your business and we look forward to resolving this issue to your satisfaction

I’m very sorry for the delay in responding to your most recent message submitted to the Revdex.comUnfortunately it is a known fact that the late 90s and early Ford Mustangs have parts that become brittleWe always tell the customer about this issueThe parts are dealer only and
are expensive
We have issued a directive to the technicians to inform customers up front about the high possibility of the parts breaking because of age and brittlenessWhat we would like to do is offer you the part for the price that Safelite would pay verses the dealer priceThe dealer moldings are no longer available, the cowl part number is 3r3z6302228aaa the dealer price is $Safelite cost $
I apologize for any inconvenience this has causedIf you have further questions or concerns please feel free to contact our Executive Service team at ###-###-####
Safelite appreciates your business and look forward to working with you in the future

I am rejecting this response because: back in October when I took my Pickup to Safelite in North Richland hill, the station manager admitted Safelite had done a very poor repair, chip looked worth and glue had not penetrated the entire chip (less than 1/inch in diameter).The only party that is rewarded by their poor performances is Safelite, if I allowed them to replace the entire windshield and assume insurance rate increaseThe work Safelite did for me on my other car months ago was far superiorInternet reviews on Safelite's performance is extremely badSafelite purposely performed a bad job so they can profit by replacing the emote windshieldCrack on my windshield is already wideningShame on you SafeliteAccept responsibility and replace windshield at your costI promise, this mater will not go away
Regards,
*** ***

Dear *** ***,I'm very sorry that the vehicle you purchased recently has a water leakWhile the Safelite warranty is not transferrable, as a courtesy, we will be resolving the water leak issue at no cost to youIn effect, we will be handling it as though there was a warranty in place

Dear Mr***,I do apologize for the delay in getting the refund to youWe were waiting on the documentation to process the request and we didn't receive itAfter your follow up, we requested the documentation and received it on December 1, We missed the cut-off for overnight delivery on December2, According to UPS, the check was delivered on December 5, and the tracking number was ***.Again, I'm sorry that we weren't able to get this to you in a timely mannerThank you for your patience and your follow up

the new tech was nice and buzz is reduced but still constant at highway speedsThis has turned into a nightmare

I reviewed the response made by the business in reference to complaint ID ***. Based on the current status and actions being taken I accept the response provided from the businessI am hopeful they will resolve the issue as discussed.
Regards,
*** ***

I believe that MrCox heard the quote as $(as seen on the first email) but didn’t understand that was just parts and labor and the email explains the exact amount for disposal, mobile fee and taxesThe CSR tells the customer that there are additional charges but doesn’t have the exact amount when reading the scriptAll of this is moot because I was able to get the total price below the $for him JThanks,NancyNancyS*** | Customer Recovery Agent*** *** *** *** *** * ***

Dear Ms./Mrs***,I am very sorry to hear about what happenedI did reach out to upper level management to see what all was refundedWe did put in a credit card refund of $Also, for $and then $In total we have refunded $Please let me know if there is anything else
I can do to assist.Thank you,*** D***

I am rejecting this response because: as of Tuesday, August 8, 2017, none of the credits listed in the response from Safelite have been reflected to my credit card account.
Regards,
*** ***

I regret that we were not able to gain your business for the windshield replacement on your Ram PickupIn reviewing our records, you have been a repeat customer of Safelite for several yearsWe truly appreciate your business and loyaltyOne of your concerns was that you weren't advised of our money back guarantee for chip repairs and the possibility that the damage might get largerI received and have included a copy of the waiver that Mrs*** signed prior to our technician beginning the repair processThe document is a statement of our repair process and the money back guarantee that appliesMrs*** agreed that she was informed of the risks involved with the repair process by signing the documentTherefore, we will not honor your request to reimburse you for the cost of the windshield replacement performed by another glass providerIf you have an additional questions or concerns, please feel free to contact us at ###-###-####.

Dear Mr***,We would like you to bring the vehicle into the local Safelite shop so they can see exactly what the issues areThis is the first indication that you believe the glass is not correct for your vehicleYour previous complaints have been that we couldn't fix your already damaged door and that you felt that $was too much to pay just for the glass replacement.Please contact our Executive Service team at *** to schedule an inshop warranty appointment at your earliest convenience so we can view the issues you are describing firsthandYou do have a warranty on the materials and workmanship so if there is any issue with the glass itself or with our installation, we will take care of itIf the issues are due to the pre-existing issues with your door, that would not be covered by the warranty

I’m very sorry for the issues regarding the windshield installation on your VW BeetleIn reviewing the information we have on file, we were unable to locate the windshield being manufactured currently, as it was originallyOver time, vehicle manufacturers will discontinue some parts in
order to eliminate the number of total parts they keep in inventoryIn the case of your vehicle, it was originally manufactured with a windshield that had a green tint and a green shadebandAt some point, that part was discontinued and we installed the only available part which has the green tint but no shadeband
At the time your wife agreed to the installation of the only available part, the Safelite representatives explained this and they were comfortable that she understoodI apologize if that wasn’t the caseThere was never any intention to take advantage of you or your wifeWe have explained the details to your insurance company and your insurance agent and we were advised that installing the only available part was reasonable
Since the windshield is no longer manufactured with the shadeband, you may want to speak to your insurance company or your insurance agent about possibly adding an aftermarket tint to the top of the windshield that would replace the shadebandBecause the exact windshield is no longer available, your insurance company may cover the cost of the tint as part of your glass claim
Again, I apologize that the windshield that was installed by the manufacturer is no longer availableIf you have any additional questions, please feel free to contact us at ###-###-####