Aloha Pools & Spas of Paducah

I’m so sorry for the lack of communication about the status of the additional part(s) needed for your Tesla S modelI’ve been in contact with the parts specialist in your area and the rain sensor is now in our handsHe did leave a message for you to call and schedule an appointment to
install the part at your convenience
From the notes we have, we did order the part in AprilThe part was received and there is an indication that we attempted to reach you to schedule a time to install itWe didn’t hear from you and wither the part was misplaced or it was returned to the dealerTherefore, we had to order the part a second timeI regret that this occurred and it resulted in additional delaysWe look forward to hearing from you to schedule an appointment to get the rain sensor working properly
Again, I apologize for the inconvenience and frustration you have experiencedPlease feel free to contact the Safelite location directly or call our Executive Service team at ###-###-####Safelite does appreciate your business and we look forward to resolving this issue to your satisfaction

I show that we did issue a refund check to the consumer on June 13, The check number is *** in the amount of $As of today, the check hasn't been cashedWe do advise customers to allow 7-business days to receive the checkIf the consumer hasn't received the check by June 27, 2016; we can do a stop payment and reissue the checkThe mailing address for the check is the same as the customer indicated in their previous responseIf there's anything else I can assist with, please let me know
Thank you,
Nancy S***
Safelite Executive Service Team

Dear Mr***,
I’m very sorry to hear that you believe that Safelite is responsible for some damage to the roof of your Pontiac FirebirdIn reviewing our records, we do show that there was pre-existing damage to your vehicle and it was documented on the pre-inspection reportThe
technician took pictures of the damage as wellAttached is a picture taken of the roof of your vehicle that shows pre-existing damage
We did take responsibility for damage to the headliner of your vehicle but the scratches were already on the vehicle before the work was startedAlso, the locations of the scratches are not consistent with any damage that could have been caused by our technician during the removal of the damaged windshield or the installation of the new windshield
Again, I apologize for the damage to the headliner of your vehicleWe have already taken care of that issueWe are not accepting responsibility for any other damage to your vehicleIf you have additional questions or concerns, please feel free to contact our Executive Service team at 1-866-212-

Dear Mr***,
I’m very sorry to hear that the back glass we installed on your Ford Crown Victoria broke again very shortly after we installed it on November 9, In reviewing the information we have regarding this issue, our understanding is that you had aftermarket tint added to the
glass shortly after the installationOn November 16, you contacted a member of our Executive Service Team to advise there was a crack in the glassA no-cost warranty appointment was scheduled for one of our technicians to inspect the glass to see if there was a defect that caused the glass to breakIt was determined that there was no defect and the glass would not be replaced under our warranty
Tempered glass, such as the back glass on your vehicle, will only break if something strikes itUsually, the glass will shatter completelyBecause you had an aftermarket tint film applied, it prevented the glass from completely shatteringBecause the glass will only break if something strikes it, tempered glass is not covered for breakage under our warranty
Again, I’m sorry that the back glass broke again so soon after it was replacedThere was no defect found in the materials or the workmanship when a technician inspected the damaged glass on November 17, Therefore, we informed you that we would not be replacing the glass under warrantyAt that time, you decided to go to another glass provider and paid them to replace the glass for youWe are denying your request to refund the amount you paid for the installation

I'm very sorry for that damage that occurred during the windshield installation on your Honda AccordIn reviewing our notes, there was no mention of sending a check to you when the initial warranty file was createdIt is our general practice to pay the vendor directly for the work once we
receive the final invoiceWe have already spoken with the body shop that provided the approved estimate and they requested that we pay them by credit cardWe will be able to do that once the work is completed and we receive the final invoice
As a courtesy, we will be mailing you a refund check in the amount of $as you requested for the amount you paid for the installationPlease allow 7-business days to receive the check
Again, I apologize for negative experience you have had with SafeliteWe have already authorized the repairs to your vehicle and will pay the vendor once the work is completedIf you have any further questions, please contact our Executive Service team at 1-866-212-

Now that the new door panel has been installed, the door vibrates and rattles There are no other noises in the truck at all except for this door that constantly rattles as I drive down the road That noise was not there before
I am tired of dealing with Safelite, I would like Safelite to agree to pay for the GMC dealership where I bought my truck to fix my truck correctly Safelite's technicians are obviously not trained well enough or care about the quality of their work

Dear Mr***,Thank you for the update on this issueThere was no way to know that the OEM glass was required until the camera couldn’t be recalibratedYour vehicle is not one that we have determined by past experience always requires OEM glassThe claim was taken by a *** representative and their guidelines based on your insurance policy pointed to aftermarket being of “like kind and quality” as the OEM glass.I’m sure that *** will be in touch with Safelite after the evaluation is completedI assure you, if it is determined that we damaged the camera system, Safelite will cover the cost of repairs under our warrantyI do apologize that this is taking so long to diagnose and resolveI’m sure this has caused you great frustration and inconvenience, which is regrettableOnce the results of the evaluation are made available, we can move forward in the most appropriate manner

Dear Mr***,
I'm sorry that our previous response didn't address all your concerns about the windshield replacement on your Volkswagen GolfIn checking with the manager of the Safelite location that serviced your vehicle, I was advised to have you bring your vehicle into the location in Lakeland, FL and he will be happy to inspect the damage himselfThe location is at Commerce Point Drive Lakeland, FL 33801. If there is a point of impact, it is not covered by our warranty
I want to assure you that Safelite doesn't manufacture, purchase or install inferior quality glassAll replacement glass whether OEM or aftermarket is required to meet the same Federal Motor Vehicle Safety standards for safety, light transmission, and structural integrityIf an object hits a windshield and breaks it, that is not an indication of inferior quality glass or a defect in the glass itselfThat is why insurance companies consider such damage as "no-fault"Also, the state of Florida requires that windshields be replaced with no out of pocket cost to you as long as you maintain comprehensive coverage on your vehicleWhen your windshield was replaced by Safelite in November, you incurred no out of pocket expense and your insurance company paid for the work
One of your concerns was that our previous response didn't mention any refund or replacementBecause you didn't have any out of pocket cost at the time of installation, there is nothing to refund to youWe can definitely replace the windshield for youIf further inspection at the Lakeland location determines there is no point of impact, we would replace the windshield under warrantyIf there is a point of impact, we can replace the windshield with no out of pocket cost to you if you file a comprehensive claim through your insurance providerIf you no longer maintain comprehensive coverage, the replacement would be out of pocket
Again, I apologize for the issues and I hope that I have been able to address all your concernsIf you have any additional questions, please feel free to contact us at 1-866-212-

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

I am rejecting this response because: whoever claims to have viewed the pictures clearly cannot tell the difference between primer and bare metal! I am 100% sure your so called tech didn't use the proper tools for my van, and the fact that you vouch for your own tech because you were not there to witness anything he did and only assume, also means you are not fit to be a manager or whatever your title isI will also be going to other independent autoglass installers and get written statements from them and submit to the Revdex.comIf anyone would know by the looks of the damage they would If this continues, then I will keep digging, contacting KDKA and telling them about my experience, as well as all social media outlets including the pictures and written statements from the other glass installersI do hope we can reach some kind of agreement
Regards,
*** ***

Dear Mr***,Our check number *** in the amount of $was issued to you on May 24, and mailed out the same dayYou should receive the check in 7-business days

Dear Ms***I'm sorry that you experienced a water leak after we replaced the windshield of your Mazda CX-I apologize for any misunderstanding about our Lifetime WarrantyOur warranty states that you need to contact us within days of discovering an issueBecause you did notify us
of the issue, we would still honor the warranty and correct the issue with the urethane seal around the glassAny additional damages wouldn't be covered due to the amount of time that elapsed without correcting the cause of the water leak.I do see that a warranty appointment took place on July 6, It appears that we did take steps to stop the water leak at that timeIf that's not correct, please let me know

Safelite broke my windshield and they should replace it no matter what they try to denyThe fact is simple and no disputable! Their inferior quality of service is not acceptable and their denial attitude toward customers should not be allowed to continue to harm consumers Since the company has not shown any goodwill to resolve this matter reasonably, I take my offer of sharing partial cost for replacing the windshield off the table I will explore every means at my disposal to expose the unfairness of this business and warn other potential customers from being cheated and suffered like me. I've also included pictures of the windshield before and after the technician did for record.Thank you, Revdex.com of Central Ohio for your effort

To Whom it may concern,
I’m very sorry for the delay in receiving and installing the replacement windshield for your Toyota RavOur records indicate that the part was received and has now been installed for youIn reviewing the file, it appears that our inventory system was
inaccurateWhen the appointment was scheduled the part showed available but in truth it wasn’tWe did have to order the part as it is in limited supply
Again, I apologize that we had to wait for the windshield to arrive causing a delay in the installationWe understand your time is valuable and we appreciate your understandingIf you have any additional concerns, please feel free to contact our Executive Service Team at ###-###-####

I reviewed the response made by the business in reference to complaint ID 11813234, and find the resolution is satisfactory
Regards, *** ***

I am rejecting this response because:When the local manager hung up on me when I stated that I would hold on the line that was the last straw for Safelite to fix the damage done to my vehicleI have received an estimate for a different shop to perform the work and have attached it for your reference, this estimate was also sent to Michael R***I will wait on the response whether the estimate will be approved or what next actions Safelite will be taking to remedy this issue to my liking.Regards, *** ***

I called Dec 4th to speak with the people per the responseShe said even thought they see where I was told they were going to be there to do the installation on several occasions " we do not compensate people for their lost wages". I told her I need to speak with a supervisor and she said no on was available to doing anything more than the $check but they would call me right backThat was three days ago My time, lost income and aggravation is worth a lot more that $Sad way to run a business these days

I’m so sorry for the lack of communication about the status of the additional part(s) needed for your Tesla S modelI’ve been in contact with the parts specialist in your area and the rain sensor is now in our handsHe did leave a message for you to call and schedule an appointment to
install the part at your convenience
From the notes we have, we did order the part in AprilThe part was received and there is an indication that we attempted to reach you to schedule a time to install itWe didn’t hear from you and wither the part was misplaced or it was returned to the dealerTherefore, we had to order the part a second timeI regret that this occurred and it resulted in additional delaysWe look forward to hearing from you to schedule an appointment to get the rain sensor working properly
Again, I apologize for the inconvenience and frustration you have experiencedPlease feel free to contact the Safelite location directly or call our Executive Service team at ###-###-####Safelite does appreciate your business and we look forward to resolving this issue to your satisfaction

the new tech was nice and buzz is reduced but still constant at highway speedsThis has turned into a nightmare

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me