Aloha Pools & Spas of Paducah

Safelite broke my windshield and they should replace it no matter what they try to denyThe fact is simple and no disputable! Their inferior quality of service is not acceptable and their denial attitude toward customers should not be allowed to continue to harm consumers Since the company has not shown any goodwill to resolve this matter reasonably, I take my offer of sharing partial cost for replacing the windshield off the table I will explore every means at my disposal to expose the unfairness of this business and warn other potential customers from being cheated and suffered like me. I've also included pictures of the windshield before and after the technician did for record.Thank you, Revdex.com of Central Ohio for your effort

I’m so sorry for the lack of communication about the status of the additional part(s) needed for your Tesla S modelI’ve been in contact with the parts specialist in your area and the rain sensor is now in our handsHe did leave a message for you to call and schedule an appointment to
install the part at your convenience
From the notes we have, we did order the part in AprilThe part was received and there is an indication that we attempted to reach you to schedule a time to install itWe didn’t hear from you and wither the part was misplaced or it was returned to the dealerTherefore, we had to order the part a second timeI regret that this occurred and it resulted in additional delaysWe look forward to hearing from you to schedule an appointment to get the rain sensor working properly
Again, I apologize for the inconvenience and frustration you have experiencedPlease feel free to contact the Safelite location directly or call our Executive Service team at ###-###-####Safelite does appreciate your business and we look forward to resolving this issue to your satisfaction

Dear Mr***,I’m very sorry that the windshield replacement on your Mercedes GLKwasn’t up to parAs you are already aware, Safelite will provide a new windshield installation under our warranty at no cost to you.I spoke with the Safelite manager about the damage to the glass panel
between your windshield and the sunroof glassI received the attached picture taken by our technician on February 1, The damage shows a very clear point of impact by a rock or some other objectTherefore, this is not due to our installationThe Safelite store manager will be happy to provide you a quote for the panel of glass that is damagedAlso, he will be happy to schedule a windshield replacement under warranty.Again, I apologize that the windshield replacement was deficientWe will be happy to rectify that installation under warranty.We must respectfully decline your request to replace the glass panel at no cost to you

Good Afternoon,I apologize for the delay in responding regarding the BMW ZWe are sending you a full refund of $by checkIt will be made payable to Bavarian Automotive and mailed to *** *** *** *** *** ** Orlando, FL ***Please allow 7-business days to receive the
check.Although I don't have a truly detailed history explaining why it took so long to take care of your customer, I do have notes indicating that the original windshield was the incorrect partI also do have a notation that on at least one occasion we received a defective piece of glassI'm so sorry that this has affected your relationship with a long time customer and with SafeliteYou are absolutely correct, things happen in businessThe most important part is to do what's rightI regret that it took so long to make things right.

To Whom it may concern,
I’m very sorry for the delay in receiving and installing the replacement windshield for your Toyota RavOur records indicate that the part was received and has now been installed for youIn reviewing the file, it appears that our inventory system was
inaccurateWhen the appointment was scheduled the part showed available but in truth it wasn’tWe did have to order the part as it is in limited supply
Again, I apologize that we had to wait for the windshield to arrive causing a delay in the installationWe understand your time is valuable and we appreciate your understandingIf you have any additional concerns, please feel free to contact our Executive Service Team at ###-###-####

I show that we did issue a refund check to the consumer on June 13, The check number is *** in the amount of $As of today, the check hasn't been cashedWe do advise customers to allow 7-business days to receive the checkIf the consumer hasn't received the check by June 27, 2016; we can do a stop payment and reissue the checkThe mailing address for the check is the same as the customer indicated in their previous responseIf there's anything else I can assist with, please let me know
Thank you,
Nancy S***
Safelite Executive Service Team

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

I reviewed the response made by the business in reference to complaint ID 11813234, and find the resolution is satisfactory
Regards, *** ***

Dear Ms***I'm sorry that you experienced a water leak after we replaced the windshield of your Mazda CX-I apologize for any misunderstanding about our Lifetime WarrantyOur warranty states that you need to contact us within days of discovering an issueBecause you did notify us
of the issue, we would still honor the warranty and correct the issue with the urethane seal around the glassAny additional damages wouldn't be covered due to the amount of time that elapsed without correcting the cause of the water leak.I do see that a warranty appointment took place on July 6, It appears that we did take steps to stop the water leak at that timeIf that's not correct, please let me know

I'm very sorry for that damage that occurred during the windshield installation on your Honda AccordIn reviewing our notes, there was no mention of sending a check to you when the initial warranty file was createdIt is our general practice to pay the vendor directly for the work once we
receive the final invoiceWe have already spoken with the body shop that provided the approved estimate and they requested that we pay them by credit cardWe will be able to do that once the work is completed and we receive the final invoice
As a courtesy, we will be mailing you a refund check in the amount of $as you requested for the amount you paid for the installationPlease allow 7-business days to receive the check
Again, I apologize for negative experience you have had with SafeliteWe have already authorized the repairs to your vehicle and will pay the vendor once the work is completedIf you have any further questions, please contact our Executive Service team at 1-866-212-

Dear Mr***,
I’m very sorry to hear that you believe that Safelite is responsible for some damage to the roof of your Pontiac FirebirdIn reviewing our records, we do show that there was pre-existing damage to your vehicle and it was documented on the pre-inspection reportThe
technician took pictures of the damage as wellAttached is a picture taken of the roof of your vehicle that shows pre-existing damage
We did take responsibility for damage to the headliner of your vehicle but the scratches were already on the vehicle before the work was startedAlso, the locations of the scratches are not consistent with any damage that could have been caused by our technician during the removal of the damaged windshield or the installation of the new windshield
Again, I apologize for the damage to the headliner of your vehicleWe have already taken care of that issueWe are not accepting responsibility for any other damage to your vehicleIf you have additional questions or concerns, please feel free to contact our Executive Service team at 1-866-212-

Dear Mr***,
I'm sorry that our previous response didn't address all your concerns about the windshield replacement on your Volkswagen GolfIn checking with the manager of the Safelite location that serviced your vehicle, I was advised to have you bring your vehicle into the location in Lakeland, FL and he will be happy to inspect the damage himselfThe location is at Commerce Point Drive Lakeland, FL 33801. If there is a point of impact, it is not covered by our warranty
I want to assure you that Safelite doesn't manufacture, purchase or install inferior quality glassAll replacement glass whether OEM or aftermarket is required to meet the same Federal Motor Vehicle Safety standards for safety, light transmission, and structural integrityIf an object hits a windshield and breaks it, that is not an indication of inferior quality glass or a defect in the glass itselfThat is why insurance companies consider such damage as "no-fault"Also, the state of Florida requires that windshields be replaced with no out of pocket cost to you as long as you maintain comprehensive coverage on your vehicleWhen your windshield was replaced by Safelite in November, you incurred no out of pocket expense and your insurance company paid for the work
One of your concerns was that our previous response didn't mention any refund or replacementBecause you didn't have any out of pocket cost at the time of installation, there is nothing to refund to youWe can definitely replace the windshield for youIf further inspection at the Lakeland location determines there is no point of impact, we would replace the windshield under warrantyIf there is a point of impact, we can replace the windshield with no out of pocket cost to you if you file a comprehensive claim through your insurance providerIf you no longer maintain comprehensive coverage, the replacement would be out of pocket
Again, I apologize for the issues and I hope that I have been able to address all your concernsIf you have any additional questions, please feel free to contact us at 1-866-212-

Now that the new door panel has been installed, the door vibrates and rattles There are no other noises in the truck at all except for this door that constantly rattles as I drive down the road That noise was not there before
I am tired of dealing with Safelite, I would like Safelite to agree to pay for the GMC dealership where I bought my truck to fix my truck correctly Safelite's technicians are obviously not trained well enough or care about the quality of their work

Dear Mr***,
I’m very sorry to hear that the back glass we installed on your Ford Crown Victoria broke again very shortly after we installed it on November 9, In reviewing the information we have regarding this issue, our understanding is that you had aftermarket tint added to the
glass shortly after the installationOn November 16, you contacted a member of our Executive Service Team to advise there was a crack in the glassA no-cost warranty appointment was scheduled for one of our technicians to inspect the glass to see if there was a defect that caused the glass to breakIt was determined that there was no defect and the glass would not be replaced under our warranty
Tempered glass, such as the back glass on your vehicle, will only break if something strikes itUsually, the glass will shatter completelyBecause you had an aftermarket tint film applied, it prevented the glass from completely shatteringBecause the glass will only break if something strikes it, tempered glass is not covered for breakage under our warranty
Again, I’m sorry that the back glass broke again so soon after it was replacedThere was no defect found in the materials or the workmanship when a technician inspected the damaged glass on November 17, Therefore, we informed you that we would not be replacing the glass under warrantyAt that time, you decided to go to another glass provider and paid them to replace the glass for youWe are denying your request to refund the amount you paid for the installation

Dear Mr***,
I’m very sorry for the issues you have had with the rear defroster and the washer fluid on your Dodge DurangoIn reviewing your file, we had a technician look at your vehicle on August 20, Upon inspection, our technician found no cut or crossed wires that would be causing the issuesYou advised us that you would be taking the vehicle to a body shop to have the wiring checkedAt this point we have had no further contact with you about the rear defroster or the washer fluid
We believe that because our technician found no damage and we have heard nothing from you since August 20, 2015; that this has been resolved and Safelite is not responsiblePlease feel free to contact our Executive Service team at ###-###-#### with additional questions or concernsSafelite does appreciate your business

I called Dec 4th to speak with the people per the responseShe said even thought they see where I was told they were going to be there to do the installation on several occasions " we do not compensate people for their lost wages". I told her I need to speak with a supervisor and she said no on was available to doing anything more than the $check but they would call me right backThat was three days ago My time, lost income and aggravation is worth a lot more that $Sad way to run a business these days

Dear Mr***, I’m very sorry for the issues you experienced after we replaced the windshield of your Ford EscapePlease consider this written confirmation that you owe no balance to Safelite AutoGlass and all collection activity regarding the $chargeback has endedSafelite is
absorbing the $balance in full. Again, I apologize for the inconvenience and frustration this has causedIf you need any additional assistance, please feel free to contact us at ###-###-####

Dear Mr***, I’m very sorry that you experienced a water leak and electrical damage after we replaced the windshield of your Freightliner Classic XL in December of The water leak was due to the original windshield
gasket that wasn’t replaced during the installationThe rubber gasket had dry-rotted and allowed water to enter the vehicleAs a courtesy, we agreed to install a new windshield and gasket at no cost to youWe also agreed to pay for the electrical damages We were contacted on August 1, about the electrical issuesThe shop you chose to do the electrical work would not provide an estimate of the damages until the windshield was replaced, which caused an initial delay of days as the replacement occurred on August 5, The second delay occurred when the shop you chose to do the repair work was closed down for vacation until August 9, We then received the estimate of repairsThe original estimated date of completion was August 13, The shop you chose took over a week longer than expected to complete the work and you were able to pick up your truck on August 22, This delay was in no part due to anything Safelite did or didn’t do. Regarding the truck’s down time, you requested that we compensate you for week and we agreed to that in the amount of $We did not and will not agree to pay for an additional week of down timeThe second week of down time was due to the repair shop taking more time than initially stated to compete the work

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meSafelite is coming to my location on Friday 8/10/18.............as far as absorbing the $deductible, will they know that and not charge me on Friday?
Regards,
*** ***

Dear Mr***,I’m so sorry that our attempt to repair the windshield of your Mazda wasn’t successfulIn reviewing the notes taken by representatives with whom you have spoken, you were made aware of the risks involved during a chip repairIn addition, you had a similar experience with a
different glass provider previouslyYou spoke with the Safelite store manager and the Operations manager and the policy regarding repairs was provided to you in each conversationAs a courtesy, an estimate including a $discount was provided to youThe total was $after the discountIf you would like to schedule the replacement at this price, please let us know.While we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair processOur technicians receive the best training in the auto glass industry and perform each repair to the best of their abilityThe outcome of a repair is affected by many factors, including but not limited to: - The age of the damage - The size and location of the damage on the windshield - Glass is a sensitive and unpredictable materialIf a crack expands while the repair is being performed it is highly likely that the repair would have failed quickly because the structural integrity of the windshield had been compromised by the initial impact. Our chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposesIf the repair fails i.estarts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee where we will credit the cost of the repair toward the replacement of a new windshield; however your deductible or out of pocket cost would applyThe specific wording of the money back guarantee is included below.Windshield repair warrantyThe repair process involves the injection of special adhesives into the damaged part of the glassThe degree of success of each repair is a function of several variablesThe best results are obtained when the damage is recent, the point of impact small, the cracks around the damaged area are small, and there is not moisture or other foreign matter in the damaged area.In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage. Our windshield warranty works as such: if you are dissatisfied with the repair, we will credit the cost of repair toward replacementIf your insurance company paid for the repair, the insurance company will receive credit. We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of repair toward replacement. This windshield warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable