Aloha Pools & Spas of Paducah

Dear Ms***,I’m very sorry that you are continuing to hear air noise while driving your Saab 9-We do want to resolve any issues that developed as a result of work we’ve done for youThe store manager, Donna, did let me know that she had spoken with you previously and offered a sincere
apology to you.We would like to ask that you allow us one more opportunity to take a test drive in order to hear what you hear and determine where the issue is coming fromAt the same appointment, we will inspect any damage that may have been caused by our workThe issue of the windshield not having a blue shade band is one that we can’t correctThe glass is no longer being manufactured with that feature, making it impossible to purchase and install for youWe have installed a windshield with a gray shade band which is the only shade band color available for your SaabAgain, I do apologize for your frustration and the inconvenience you’ve experiencedWe sincerely want to correct any issues that were a result of our workPlease feel free to reach out to our Customer Care team at ###-###-#### or to the shop directly to schedule an inshop appointment at your earliest convenience

Dear Ms***,I’m very sorry that you are experiencing a water leak after we replaced the windshield on your Chevrolet CorvetteI reached out to the local Safelite shop and was advised that we are ordering the replacement weather stripping that you needThis is being covered by our
National Lifetime warranty at no cost to you.Once the part arrives, the Safelite location will contact you to arrange a time to install it for youAgain, this is part of our warranty and there will be no charge to youDealer parts generally take about 5-business days to receive and you will be contacted after it arrives.I apologize for any misunderstandingSafelite does appreciate your business

I am rejecting this response because:Both A pillars, drivers and passengers,were damaged by the technician, and not reportedEthical IssueCaused an emergency situation while drivingOn outside, Weather strip moulding now leaking and pealingOriginal service date in May not completed fully until JulyI do not trust the craftsmanship or response time
Regards,
*** ***

Dear Mr***,I'm very sorry for the condition of your Toyota Sequoia after we replaced the windshield for youI see that a Customer Care representative left a voicemail for you on June 19th, asking you to contact us at ###-###-####.Before authorizing any repairs, we will need to take a look
at the damagesOnce that occurs, if it hasn't already, the estimate may be submitted to us for reviewIt may be submitted to the Safelite manager directly, or it can be faxed to ###-###-####If we accept responsibility and approve the estimate, we will pay for the work once it's been completed.If you have any additional questions, please feel free to contact us at ###-###-####

Mr***,
I truly apologize for the inconveniences
Safelite has attempted to install multiple windshields on your vehicle and in our professional opinion found nothing wrong with the glass or installationPer your conversation with us; you were concerned about both the installation and glass
In an attempt to rectify this issue and come to a resolution, we suggested you take your vehicle to a shop of your choice; where you selected *** ** GlassUnfortunately, since this vendor replaced your windshield, any warranty related questions or concerns you may have will need to go through them directly or we would be happy to make contact with them to make them aware of said issues
If you have any questions or concerns, please contact us directly at 866-212-

Whether Safelite accepts it or not the facts remain that the amount of rust was less than their limit of square inchesFurthermore all of the nuts and bolts were stolen by the technicianAs per the inspection sticker, it was needed for a replacement to be issuedSafelite's explanations are feeble and self serving.
Regards,
*** ***

Dear Ms***,I’m so sorry for all the issues you experienced after we replaced the windshield on your Lexus GS I’ve reviewed the information we have and although it took quite a while to receive all the parts, I believe that all the repairs were completed on August 29thIf this is not
correct, please contact our Executive Service team at ###-###-####

Dear Mr***,
I’m very sorry for the damage to the windshield wiper and wiper transmission after Safelite replaced the windshield on your Mazda We do provide a Nationwide warranty for as long as you own the vehicleIf you could provide the receipts for the parts you purchased, we
would be happy to send you a check for the amount you paid
I also checked on the invoice for the windshield repair that we couldn’t performThe job was invoiced in error and your insurance company has been credited the amount of the repair toward the windshield replacement, as indicated on the attached invoice
Again, I apologize for the damages and the inconvenience you experiencedWe do appreciate your business and it’s our goal to bring this issue to a satisfactory resolution in a timely manner

Dear Ms***
I’m very sorry about all the issues regarding the door glass replacement for your *** CX-I also regret the inconvenience and discomfort you experienced when you had to take the vehicle into Safelite for warranty work
Our records show that the most
recent warranty appointment occurred on June 14, If the issue with the door locks wasn’t resolved at that time, please contact our Executive Service Team at ###-###-####In addition, as a courtesy, we are sending you a check in the amount of $The check was requested on June 14, It generally takes about 7-business days to receive the check in the mail
Again, I apologize for your negative experienceThis is not what we want for our customers and we will use your feedback to improve in the futureSafelite does appreciate your business

Dear Mr***,I'm so sorry that your sensors and warning systems aren't working properly after we replaced the windshield on your Cadillac EscaladeWe're looking into this to determine if the part we installed is correct or notThere is a possibility that functionality may be restored with
a recalibration of the ADAS systemWe do want to confirm the correct part number first.According to the information provided by National Auto Glass Specifications (NAGS), the part number installed is correct for the vehicleIt will take a few days to complete the researchWe will contact you once we verify the correct part for your vehicle

I want verification from the shop that if there was any future issues with my windshield that I would not be barred from using the safelite shop in Salisbury for example if I payed out of my own pocket to have them put in a new windshield in the future or if there was another insurance claim I want to know that I can still use the safelite in SalisburyI value that shop and the work that they do I never had any gripes with the install just the partVerify that I can use the shop in the future and I will see this as being resolvedI prefer whenever possible to use safelite for my glass needs I don't like using other shops I got the impression that if I walked into safelite tommorow willing to pay for another windshield that I would be rejected

I reviewed the response made by the business in reference to complaint ID 11703856, and find the resolution is satisfactory to meRegards, *** ***

Dear Mr***,I will be happy to clarify our proposal and position As a courtesy, Safelite will replace your windshield at no cost to you If the water leak stops after the windshield replacement, that is a clear indication that the windshield was the cause of the water leakSafelite will pay for repairs, diagnostics, cleaning or detailing needed due to the water leak based on the terms of our National Lifetime warranty If the water leak continues, that is a clear indication that the water is entering somewhere other than the windshieldSafelite would not be responsible for any damages, diagnostics or other costs associated with the water leak An independent party would not be needed to water test the vehicle after the replacementTaking the vehicle through a car wash or exposure to precipitation would be sufficient to determine if the vehicle still has a water leak Safelite will not agree to pay you for lost time, pain & suffering, defamation of character or any other incidental or consequential damagesOur warranty is limited to correcting any issues we caused and paying for the repairs.I hope that this provides the necessary clarificationIf you would like to schedule a time for Safelite to replace your windshield, please contact us at ###-###-#### or contact your local Safelite location directly

Dear Mr***,I'm very sorry for the inconvenienceThe price I see quoted including all taxes and fees for the windshield replacement on your *** Fdoor crew cab is $I am including a breakdown of that estimateYou didn't indicate what price you were initially quoted so I'm
unable to determine whether that price was ever quoted or how that amount was determinedCould you please provide the amount you were quoted over the phone? Once I receive that information I can do some additional investigation and pull the call you had with our representative. Part NumberGlass TypePriceDW01749GTYNOEMWINDSHIELD$364.95DISCOUNTDISCOUNT($60.00)DISC PRICE NEGOTDISCOUNT($5.00)Subtotal: $299.95DISPOSAL FEEDISPOSAL FEE$9.95MOBILE FEEMOBILE FEE$24.99Tax: $22.60Total: $

Dear Mr***,I'm very sorry that our attempt to repair the windshield on your Nissan Pathfinder wasn't successfulState law in Florida requires that any deductible be waived for windshield repair or replacement as long as the insured has comprehensive coverageI believe that the repair
technician advised you incorrectly because he wasn't aware that your auto insurance policy was written in your home state of North Carolina.Because of this, Safelite will honor your request to absorb the $cost for the replacement.I do apologize for the misunderstanding and the delay in responding

A technician did reconnect my windshield washer hoses on Saturday (Sep 16) and no, I didn't appreciate your response from Friday (Sep 16) Because of my inconvenience by Safelite, I will accept your offer of a refund of the mobile fee of $+ tax as your courtesy to me
Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11977206, and find the resolution is satisfactory to me
Regards,
Lina V***

after rejecting a warranty claim that I made as a veteran auto mechanic, I pursued other possibilitiestrusting Safelite's competencyand expensed much time and financial resources resolve the AGGRAVATING wind noise. It was only after the weather molding falling off and showing Safelite, did they agree to specific performance I demanded a year earlier... When they FINALLY performed their advertised duty, Safelite damaged additional parts on my vehicle... Despite gross ineptitude & incompetence to timely resolve my concerns another years has lapsedcontinuing negligence to my property interestI have given Safelite FAR MORE than a benefit of doubt to perform timely, competently & efficientlyAND NOW remove them from further concern over the issue and simple will handle the matter myselfMy total damages that will be requested in court shall be in excess of $10,but not more than $15, The "buyout" presented to SL was to resolve the need to address this in court and expenses far more than out of court settlement requested.
Regards,
*** ***

Dear Mr***,
I’m very sorry that there was damage to your BMW when we replaced the windshieldWe have verified that *** *** has received payment from Safelite Auto Glass for the work that was doneOn April 14, a Safelite representative contacted Anthony at
*** *** and confirmed that check number *** in the amount of $had been received a few days prior to the call, but it had not yet been cashed
I do apologize for any breakdown in communication and the inconvenience or frustration it causedIn addition, we regret that it took so long to get the payment to the vendor that repaired the damageWe do appreciate your business at SafeliteIf you have any additional questions or concerns, please feel free to contact us at 1-866-212-

Dear Ms***,
I’m very sorry to hear about the paint damages to your Subaru Legacy that occurred during a windshield replacementI do see that we received an estimate for repairs and we approved that workWe scheduled and are paying for a rental vehicle while the work is being doneI
show no information about the headliner of your vehicle except that the estimate includes the removal and reinstallation by the body shopPlease give our Executive Service team a call at 866-212-to let us know of any additional damages