Aloha Pools & Spas of Paducah

Dear Mr***, I’m very sorry that our attempt to repair the windshield damage on your Lexus CT wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine with any degree of certainty how the already damaged glass will react to the repair processAs our technician advised you, in a small number of repairs the damage may get larger and Safelite is not responsible for thatYou authorized the repair attempt with the knowledge that in some cases the damage may get largerI have included a copy of the pre-authorization that Mrs [redacted] signed before the work was startedHad you decided that you didn’t want to take the risk on a repair, replacement would have been the only optionI have attached a copy of our warranty, which includes our money back guarantee for repairs There are several factors that play a role in completing a successful repairThese include but are not limited to: · The age of the damage · The size and location of the damage · Glass is an unpredictable and sensitive material Again, I apologize that the attempt to repair your windshield wasn’t successfulWhile Safelite does understand your frustration, we are not responsible for the already damaged windshield ultimately requiring replacementWe would be happy to work with you to provide the best possible price for the windshield replacementThe out of pocket amount you paid for the repair will be applied to the replacement costIf you have additional questions or concerns, please feel free to contact our Executive Service team at ###-###-####

While unpredictability of glass is understandable, there was clear incompetence in the way the tech approached the repair Someone that drives miles out of the way to do a repair miles from his shop is not inspiring of trustShe signed that we accepted that a crack can expand through no fault of the technician but that does not give the technician cart blanc to damage the windshieldOffering to apply the $to a replacement is unhelpful when the technician informed my wife that he could not replace the windshield Due to the water sensor, he said she would have to go to the dealer At the time of the repair attempt, the technician did not inform my wife that he would be unable to replace the windshield if the crack widened beyond repair After the damage was beyond repair, he divulged this If he had, she would have gone directly to thedealer and not allowed him to attempt the repair Since SafeLite by way of the technician informed my wife that he is unable to complete a replacement and he stated to her that the $(not checking the exact change previously listed) would berefunded, this is the minimum that is acceptable Regardless of whether the vender and I agree on the incompetence of the tech, the promise of refunding the money needs to be followed through

Dear Mr [redacted] ,I apologize that you didn’t receive a response from the “regional manager” after leaving a message with your contact numberI reached out to him with your concerns by emailI’m certain he will be in touch with you as soon as he is ableYou may also reach out to him again as you have his name and number.I was also in touch with the manager, CalebHe let me know that he would be happy to come out to view the windshieldIn his multiple conversations with you, he stated that it’s likely that the pitting in the Audi windshield was but he couldn’t tell for sure without looking at it himselfHe didn’t specifically exclude the possibility of defects in the glass, he just couldn’t make that determination without seeing it personallyPlease feel free to reach out to him directly to arrange a time for him to inspect the windshield

I had some issues with my email and was not able to respond to the reply from Safelight in timeI would like to reopen this case because I do not agree with the response given from Safelight

Now that the new door panel has been installed, the door vibrates and rattles There are no other noises in the truck at all except for this door that constantly rattles as I drive down the road That noise was not there before I am tired of dealing with Safelite, I would like Safelite to agree to pay for the GMC dealership where I bought my truck to fix my truck correctly Safelite's technicians are obviously not trained well enough or care about the quality of their work

We? also received this as an email from the consumer sent Wed June 28, at 1:36AMThis reply was sent Wednesday June 28, at 1:58PM.Dear Ms [redacted] ,? I’m very sorry for the inconvenience this has caused youThe only reason the paperwork shows? pieces of glass is so that the shop can account for the broken glass for inventory purposesYou won’t be charged for both pieces of glass when the work is invoicedIf you have any additional questions or concerns, please feel free to contact us.? I can’t say if the same technician will or won’t be routed to do the work on ThursdayThat will be set on Thursday morning by the dispatcher

I am rejecting this response because:My dash has a mark on it to nothing said about thatWhy can't they get someone to fix my problem instead of me trying to find out how much it will cost to fix itI live way out in the country and they should get some one to come out and fix it and order the vent from ford to put it inThe felt on the inside molding needs to be replaced and fix the scuff mark on my dash and replace the small vent that they broke on my dash.? Regards, [redacted]

Dear Mr [redacted] I’m very sorry for the delay in responding to your most recent message submitted to the Revdex.comYour response indicated a lack of clarity regarding the possibility of the windshield damage getting larger and who would be responsible for the cost of the replacement windshield As a courtesy, Safelite will be providing a windshield replacement at no cost to youPlease feel free to contact our Executive Service team at ###-###-#### or contact the Safelite shop directly to schedule the replacement Again, I apologize that the repair cracked further and that you were not fully advised of the replacement procedureSafelite does appreciate your business and we look forward to scheduling the windshield replacement at your convenience

Dear Ms [redacted] , ? I am very sorry for the damage that was caused to your Honda Pilot due to the door glass being installedI have spoken with my manager Mike C [redacted] , he states that the damages have been repaired on your vehicleIf you have any issues in the future regarding the glass keep in mind you have a National Lifetime Warranty on the glass, the warranty does not cover new damage or point of impact ? If you have any further questions or concerns please feel free to contact our Executive Service team at 866-212- ? Safelite appreciates your business

? I’m very sorry to hear that you aren’t happy with the windshield installation on your Honda RidgelineIn checking with the Safelite location in Mesquite, TX; it is our understanding that the vehicle was brought in for a windshield replacement by another family memberThere was no request for Original Equipment to be quoted or installedWhat we and any other glass provider stocks is aftermarket glass which is of like kind and quality which is what was installed on March 21, On March 22, our Executive Service team was contacted about the molding being wavyA representative offered to schedule a warranty appointment to correct the issueAt that time, you requested Dealer glass and moldings but didn’t wish to pay the additional amount for those partsOur representative explained that we could schedule a warranty appointment if there were any defects in the materials or workmanshipAccording to our notes, there is no issue with the glass, you aren’t having any air leaks or water leaks or any other issue that would require replacing the windshield Again, I apologize that it wasn’t made clear to our shop that you wanted Original Equipment partsWe would be happy to order those parts for you and install them but you would be responsible for the additional cost of those partsIf you would like to schedule a no cost warranty appointment due to the wavy look of the molding, please give us a call at 1-866-212-

We spoke to the consumer at 4:33pm today and advised that we are replacing the windshield at no cost to himThe glass is on order and the shop will call to schedule the installation as soon as it is received It appears that this was filed after we already resolved the issue exactly as the consumer requested

I am rejecting this response because: I did not get mobile warranty serviceThey denied me and told me I had to bring the car into a safelite facilityThis is have done in two different shopsOne on 6th Ave SouthAnd second is on rainier ave southI do not want to waste my time sitting around and they in return tell me I don't have a leak or keep pushing me away instead of actually fixing itYou cannot tell me I don't have a leak when every morning I have so much moisture and water coming inside the car.? Regards, [redacted] **

I am rejecting this response because: If they notify my insurance company my windshield did not need replacing prior to him arriving It was a pebble that did it and I called immeditelyaccountability, professionalism and work ethic is what a company should enforce and clearly customer service training is what needs to be revisitedI will never do business with your company and I will make sure I let other prospective clients know about the bad experience Thank You Regards, [redacted] ***

Dear Ms***, I’m very sorry that the passenger side molding flew off of your Kia Soul after we replaced your windshieldI know it must be disturbing to have that occur while you are driving in rush hour trafficHad there been any incident because of it, your insurance company would cover it just as they would if you blew a tire and a piece of it flew into traffic I want to assure you that the moldings are trim pieces and don’t hold your windshield in placeYour vehicle would have been safe to drive even without the moldingThey are generally held in place by clips or double-sided tape when installed on the manufacturer’s assembly lineThe side moldings are removed and reinstalled during a windshield replacementSometimes the clips can weaken or break or the adhesive on the tape can break down and not be as effective in holding the molding in place once reinstalledThis is something we will take care of under warranty but we wouldn’t be responsible beyond your vehicle Our records indicate that we were able to order a new molding from a dealer and get it installed for youWe also provided a rental vehicle while you waited for the part, as a courtesyRegarding your request for a full refund of your deductible, we would be able to offer a partial refund of $If you would like to accept that offer, we will need to verify your mailing address to send a checkPlease give us a call at 1-866-212-and a representative will be happy to assist you

? I’m very sorry that our attempt to repair the windshield of your Honda Accord wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair process Our records show that we were able to provide a replacement windshield at no cost to youThe installation was performed on Saturday March 19, at our home addressI’m glad that we ere able to reassure you of your families safety and install the windshield at a time that was convenient for you Again, I apologize that the repair wasn’t successfulSafelite does appreciate your businessIf you have any additional questions or concerns, please feel free to contact usWe’ll be happy to help

Dear Ms***, I'm very sorry that our previous response wasn't satisfactoryI understand your frustration in not being able to get a timely appointment to have the source of the water leak locatedExtended periods of rain can make it challenging to schedule an appointment, especially if there is no covered area where the appointment is to take placeI do see that when we were able to check your vehicle, we were able to arrange to have someone meet you early at one of our Safelite locations and then take you to workAfter we found the water was leaking from the sunroof, we were able to drop your vehicle back off to you at your place of employment In addition, I apologize that you were not made to feel like the valued customer that you areThere is no excuse for anyone being rude or unhelpful when speaking to our customersI regret that these actions have caused you to lose faith in Safelite

Thank you for taking the time to talk with me last week? As a follow up to our discussion, I simply cannot trust this company to do any work on my car because I do not trust the skill of their technicians.I believe they tried to take advantage of me when they first tried to settle the complaint and I just want to be done with this company? I am completely unsatisfied with their proposed resolution and just can’t believe that for $they would not take any responsibility for my cracked windshield? Whatever you can do to help would be very much appreciated

Dear Mr***, I’m very sorry for the miscommunication regarding the availability and price of the replacement windshield for your Kia CadenzaBoth you and your insurance company provided the best information possible about the vehicle in order to assure the corre [redacted] windshield was sele**ed and the most accurate price quotedEven with everyone’s best efforts, the part that was sele**ed was not availableThe only available part was the OEM glass and it comes with a higher priceWhen the windshield was replaced, Safelite absorbed $of your $dedu**ible and you paid $out of pocketI located an original quote of $from April 30, Safelite will honor your request to refund the difference between what you paid and what you were quotedYour request through the Revdex.com is for a refund of $You will receive a check for $in the next 7-business daysWe will mail the check to the address we have on file: [redacted] **Richmond, VA ***Again, I apologize for the issueWe do appreciate your business at SafeliteIf you have any additional questions, please feel free to conta [redacted] us at [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, Jonathan [redacted]

Dear Mr [redacted] , I’m very sorry that your rearview mirror fell down on your GMC Sierra and broke the windshieldIn reviewing our notes, I show that you contacted a member of our Executive Service team on July 25, and an appointment to replace the windshield is scheduled for August 4, You agreed that you would pay $for the replacement and a supervisor at Safelite agreed that we would be responsible for the balanceIn addition to the damage caused by the rear view mirror there was an existing crack in the windshield which led to the settlement Safelite does appreciate your businessIf you have any other questions or concerns, please feel free to call ###-###-####