Aloha Pools & Spas of Paducah

Dear Mr [redacted] , I’m very sorry for the difference in the original price you were quoted for the back glass replacement on your Mitsubishi Endeavor and the correct cost based on the need to order dealer glassWe agree that you should not have to pay more than the $that you were quotedBecause the actual cost of the installation is more than your $deductible, we will need you to contact us to file a glass claim with your insurance companySafelite will absorb the difference between your $deductible and the quoted amount of $The balance will then be billed to your insurance company through a glass only claim Please give us a call at ###-###-#### to get the claim filed and to assure that you are only charged the $We appreciate your business and look forward to assisting you

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I'm very sorry that you continue to have water leaking into your Chevrolet ImpalaI've been in contact with the shop manager and I see that there is a no-cost warranty appointment scheduled for you in our [redacted] , TX location today at 10AMWe will be replacing your windshield again at our expense and we will be paying to have the front driver and passenger areas detailed due to the water leakWe are providing this as a courtesy as we have not been able to truly identify that the water is coming from the windshield areaIf the leaking continues, this would be an indication that the windshield is not the source of the leak and you should take your vehicle to your local dealer to find the true cause of the water leak.Again, I apologize that you have been dealing with water leaking into your vehicleIf you have any further questions or concerns, please feel free to contact the [redacted] , TX Safelite location or call the Executive Service team at ###-###-####

I’m very sorry that you weren’t satisfied with the windshield installation on your Kia SoulThe claim from your insurance company did not request original dealer glassThe claim was for glass that is of “like kind and quality”The glass we installed is aftermarket glass that meets all the specifications required by lawThere can be variations in the glass tint and shadeband color based on the manufacturer of the glass With that being said, our records show that a member of our Social Media team responded to you about this issue due to feedback received on October 27, In that response you were advised that if your insurance provider agrees to pay for the dealer glass, we can order it and install it for youIf your insurance company will not approve the dealer glass, we could still order it but you would be responsible for any cost difference between the approved aftermarket glass and the dealer glassAnother representative attempted to follow up with you on October 31, and left a message with our contact informationAs of November 6, we have not received a response from you Again, I apologize that your expectations weren’t met regarding the replacement windshieldWe strive for customer satisfaction and would like to discuss options with youPlease give our Executive Service team a call at ###-###-####We do appreciate your business at Safelite

Dear Mr***,I’m very sorry for the issues you’ve had with the back glass and hardware on your Ford ExplorerAs a Safelite representative advised you, this is a fairly common issue with vehicles like yoursI did some research and found there was a recall for back glass hardware: Recall Number 04V Recall Date 09/13/ Component STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTSSummaryON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAKOur records indicate that on December 1, 2016; we were contacted by a representative from your insurance companyAt that time a courtesy refund of $was requested and processedOn December 19, 2016; we were contacted by another representative of your insurance company to request an additional $courtesy refund to youThat was processed the same dayWe have refunded you a total of $as a courtesy and that is what you agreed to acceptWe will not honor your new request for an additional refund of $This is a regrettable situation but not one that Safelite causedAs a courtesy, we refunded you $toward the cost of the required hardwareIf you have any further questions or concerns, please feel free to contact a representative of ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the response to be adequate for further investigation into the resolution process and repair of the vehicle I am in process of getting the car looked at and an estimate for repairOnce a satisfactory repair has been performed I consider the case closed

Dear Ms [redacted] I’m very sorry about all the issues regarding the door glass replacement for your [redacted] CX-I also regret the inconvenience and discomfort you experienced when you had to take the vehicle into Safelite for warranty work Our records show that the most recent warranty appointment occurred on June 14, If the issue with the door locks wasn’t resolved at that time, please contact our Executive Service Team at ###-###-####In addition, as a courtesy, we are sending you a check in the amount of $The check was requested on June 14, It generally takes about 7-business days to receive the check in the mail Again, I apologize for your negative experienceThis is not what we want for our customers and we will use your feedback to improve in the futureSafelite does appreciate your business

I’m very sorry for the delay in responding to your most recent message submitted to the Revdex.comUnfortunately it is a known fact that the late 90s and early Ford Mustangs have parts that become brittleWe always tell the customer about this issueThe parts are dealer only and are expensive ? We have issued a directive to the technicians to inform customers up front about the high possibility of the parts breaking because of age and brittlenessWhat we would like to do is offer you the part for the price that Safelite would pay verses the dealer priceThe dealer moldings are no longer available, the cowl part number is 3r3z6302228aaa the dealer price is $Safelite cost $ ? I apologize for any inconvenience this has causedIf you have further questions or concerns please feel free to contact our Executive Service team at ###-###-#### ? Safelite appreciates your business and look forward to working with you in the future

Dear Mr./Mrs [redacted] ,I am very sorry that you did not get the assistance you needed and for the inconvenienceI did speak with the store manager and there was some confusion about the ROLif we're paying the vendor you want to use there is no need for a ROLAgain, I apologize for the miscommunication and we would love to rectify this as soon as possible for youI will take the liberty of contacting ServiceKing to let them know we're covering the cost and to get you scheduled to have the work doneAlso, if you need a rental in the meantime while the shop works on your car we will set it upPlease let me know if there's anything else I can do to assist you in the meantime.Thank you,Danielle D [redacted]

Dear Mr [redacted] ,I'm very sorry that our attempt to repair the windshield on your Nissan Pathfinder wasn't successfulState law in Florida requires that any deductible be waived for windshield repair or replacement as long as the insured has comprehensive coverageI believe that the repair technician advised you incorrectly because he wasn't aware that your auto insurance policy was written in your home state of North Carolina.Because of this, Safelite will honor your request to absorb the $cost for the replacement.I do apologize for the misunderstanding and the delay in responding

I am rejecting this response because:the technician came out for one repair, cracked my windshield more did a second repair which did not work, after he had damaged it furtherIt's like your giving your technician an out for breaking my property, and in turn costing me money out of pocket when I could have left the chip in the windshield as is and not had issuesYou don't seem to see the problem, if I have a crack in my windshield and the repair failed, fine the next step would be to replaceIf I have a chip, then your technician cracks it during the repair, I should not be responsible for replacement of said propertyHe broke my property.The fact that your company can't take ownership of your technicians error is rediculous, and poor customer serviceThe crack, size of a dime, turned into a inch spiderweb, and is now somehow my fault? I will be pursuing legal action against you company Extremely pissed off, [redacted] ***

Dear Mr [redacted] ,I’m very sorry that our attempt to repair the damaged windshield on your Volkswagen Tiguan wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair processThe outcome of a repair is affected by many factors, including but not limited to:? ? ? ? ? ? ? ? ? ? ? - The age of the damage? ? ? ? ? ? ? ? ? ? ? - The size and location of the damage on the windshield- Glass is a sensitive and unpredictable materialIf a crack expands while the? ? ? repair is being performed it is highly likely that the repair would have failed? ? ? ? ? ? ? ? quickly because the structural? integrity of the windshield had been compromised by the ? ? initial impact.The repair process involves the injection of special adhesives into the damaged part of the glassThe degree of success of each repair is a function of several variablesThe best results are obtained when the damage is recent, the point of impact small, the cracks around the damaged area are small, and there is no moisture or other foreign matter in the damaged area.In some cases, through no fault of the repair technician during the repair process, the chip or crack may become larger, and we are not responsible for such damage.? If that occurs, or if you are otherwise dissatisfied with the repair, we will credit the cost of the repair toward a windshield replacementIf your insurance company paid for the repair, the insurance company will receive the credit, and you may still be responsible for your full deductible.? We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward replacement.? This is your exclusive remedy in the event of a failed repairThis guarantee applies as long as you own or lease the vehicle on which the repair was made and is not transferable.I have included a copy of the pre-authorization you signed explaining the repair process and the possibility of the damage getting worse.With all this being said, we would be able to provide a replacement windshield for $This special price is offered as a courtesy only and is not an admission of any liabilityIn addition, Safelite would not be responsible for any aftermarket tinting on the glass.If you would like to proceed with the windshield replacement for $214.88, please feel free to contact the shop directly to schedule

Hello: I want to continue with my complaint because I don't want other individual will go through what I went through with SafeliteThey didn't tell me ahead of time that by fixing the small crack may lead to a bigger problemSo, what's the use of repair? years ago, I have one of my car have a windshield chip and Safelite repaired with no problem and I don't need to replace the whole windshieldThey need to be more careful and responsible.?

Complaint: [redacted] I am rejecting this response because:? This incident has been much more of an inconvenience to me, it has been somewhat of a hardship.? I called many different companies for quotes who told me upfront that they could not fix our window due to it being a convertible.? I was thrilled when I called your company & you indicated you could take care of it knowing it was a convertible.? You provided me a price for it, a convertible was listed on all the email confirmations which I received, a convertible was mentioned in the several phone conversations I had with you and then you call me the day you were suppose to fix it (days later) to tell me that you cannot fix it because it was a convertible & refer me to a salvage yard?? I just don't understand that.? And then to offer to plastic wrap it for me so I wait around for over hours for you to come to my house to do that and you call me over hours later to tell me you can't do that because it is a convertible.? You knew it was a convertible, why would you offer?? If I just would of know that you couldn't fixed it from day one, I would have my car right now.? Instead, I did find a trim & upholstery auto parts shop that can fix it but they have to order the window so it will be another 4-days before they will be able to fix it.? So now, I have to go through the hardship of not having my vehicle for an additional 4-days and I will have to take another day off of work in order for this other company to fix it.? ? As you can see, the result of your error has provided me with much more of an inconvenienceIt has cause me a hardship of missing a day's work and being without my vehicle for days.? I feel your apology and offer of $does not make this situation right for the error which your company made and the hardship it has put me through

Dear Mr [redacted] ,I’m very sorry to hear of the issues regarding the windshield of your Nissan MaximaIn reviewing our notes we initially replaced your windshield in March In August 2016, you contacted us about a crack in the windshield that didn’t appear to have an impact pointA representative scheduled a no-cost warranty appointment for a technician to inspect the glass to determine if this was a warranty issue or if the crack was caused by something hitting the windshieldIf there was no point of impact, the windshield replacement would have been covered under our warrantyOur technician did find a point of impact and we provided a quote to replace the windshield and scheduled an appointment.Because of the amount of time that has passed, I wasn’t able to determine why the appointment was rescheduled and subsequently cancelledI am able to confirm that the first replacement windshield was damaged and couldn’t be installedI trust your recollection of events and I regret that you were never contacted by the shop manager as you were promised.Regarding the warranty, because the technician determined there was new damage to the windshield the replacement would have been out of pocket for youFive months had passed between the time we installed the windshield and the time that you contacted us about the new crackMost “stress cracks” occur within the first few weeks after the replacementIf there had been no evidence of an impact point, we would have replaced the windshield at no cost to you.If there had been a “defect” in the glass it would have been apparent immediately after the windshield was installedThere is no predicting when an object will strike a windshield and cause it to crackThe fact that you had a crack that required a second replacement after months has nothing to do with the quality of the glass and everything to do with the object that struck your windshieldAll replacement glass must meet the same Federal Motor Vehicle Safety standards for safety, light transmission, and structural integrityWith all this in mind, we must decline your request to refund the $you paid for your windshield replacement in March 2016.Again, I apologize for your experiences and the inconvenience they caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You were made aware on several occasions last year after labor day weekend that the pool was still leaking after the bottom drain was tightened and there was no leak in the linerIt was your business that chose not to act upon fixing itAnd yes I did state on two separate occasions this year that the the pool was not leaking and this was all stated before I started running the pump and the filter system so as professionals you should have known then it was a plumbing issue since it was still leaking up to the point of us turning it off for the winter last yearOnce we noticed the leak this year made her aware of it but all she was concerned about was if my pool was clearing up or notI asked several times the day she asked me to leave the store if she was going to fix my pool and I was only told I needed to leaveI am not threatening anyone with a lawsuit that is already in the worksAnd today I was not given any dates was only told it would be at least the end of the 1st week of JuneI don't feel as I have been to demanding on getting my pool repaired since you have had the week after it was installed until now which is months or more and I still have the problemSo yes I am very irritated over it cause you sure didn't have a problem taking my money and not making good on the service you gaveI was in good faith when I stated I would give seven days to have the problem resolved or I would continue with the law suit because once again it has been nine months and yes [redacted] and [redacted] both knew it was still leaking last year up until October or NovemberAnd as far as chemicals being given to me you wouldn't have had to have done that either had you taken care of it last yearAnd no I wasn't given any dates today as to when it could happen but you have had plenty of time in my books since you did know last yearAnd the reason aloha did not close the pool is because we were instructed not to worry about it because it would have to be pumped anyway in order to repair and you knew last year the problem was not the linerAnd even after I made you aware of it this year I never heard anything until I sent the text I had contacted my attorney and I was giving you days to fix [redacted] or no-one from your business bothered to call and set up a date once you were notified and that was almost weeks agoBut after that text I sent to [redacted] someone was here that afternoon to look at without a phone call from your business.I am the one who has made all effort of getting this resolved and getting no results until I decided to not keep quiet any longer Again I dont feel I have put unrealistic demands ahead of other customers when you have had over months to fix and I can assure you if you were in my position you would have not waited this long to take actionAnd as far as any chemicals being given to me to keep they have all been used and more have purchased while trying to clean my green pool upI had much rather be out the expense of having someone else fix it and not have to deal with them any longer I think I had rather take my chance of being reimbursed for someone else to do the work than deal with themObviously they never do what they say they are going to do and I hope it is understandable that enough is enough And by the way I was never given any dates of when they could do it I was told it would be the end of the first week of June IF they could do it then What is really upsetting is they can install a pool in one day why were they not able to fix their problem in months Regards, [redacted]

? Thank you for your great job for Revdex.com and the consumer.I was out of country when I received Safelite's last respond and I was not able to respondThey have already credited my credit cardI can not accept their offer to free replacement of the badly fixed windshield since I have lost confidence in Safelite after doing business with them for many years.Thank You, [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ?

Dear Mr***, I'm very sorry for the misunderstanding regarding the quote for the replacement windshield on your Nissan MuranoThe quote you received online was a cash quote assuming no insurance claim would be filedThe higher amount of $is the amount your insurance provider would agree to if a claim was filedIf you had comprehensive coverage on this vehicle, you would be responsible for your deductible and any remaining balance would be paid by your insurance provider On Monday February 15, 2016; a member of our Executive Service team left a voicemail message for you indicating that the cash price you would pay for the windshield replacement coincides with the online quotation you receivedIf you would like to schedule the replacement, please contact the Safelite scheduling department at ###-###-#### and reference this work order: ***- [redacted] Again, I apologize for the misunderstandingWe look forward to being able to provide a brand new windshield for you at the price you were originally quoted

I am rejecting this response because: On April *, 2018, I contacted SafeLite local branch in Ocala FloridaI spoke with a Mr [redacted] who identified himself as the assistant shop managerI explained to him the issue briefly and I expressed my concern over the use of the model glass which has the known defect with the gasket shrinking and rolling away from the frameI discussed using a different model which does not have the known defectI was my understanding the the better model would be the Honda original equipment glass, which I was told during original installation was being used, was the other option [redacted] told me that they would not replace the glass with the original equipment and tried to convince me that the gasket naturally shrinks because of the Florida sunI have personal working knowledge of automotive parts and function and it is my professional stance the the gasket should not become defective within such as short period of time as to one year.? ? [redacted] and I concluded our conversation with him not approving a model glass which is not substandard and I not willing to accept substandard material for my vehicleAt this point SafeLite is not willing to install a model windshield that will not become defective and does not have known defects unless I pay them out of pocket for the better quality glass.As I stated in my original complaint, I will be satisfied with replacement of the windshield with a quality non-defective model, which I originally requested in I was told the part was originally original equipmentand as of my conversation today I would add that the windshield was not original equipment as I was told it would be and therefore I was misled in addition to having been sold glass with known defects.? Regards, [redacted]

Dear Ms [redacted] ,I am sorry that you hadn’t received any contact about your Toyota Corolla prior to filing a complaint with the Revdex.com.The Operations Manager did reach out to you on January 3, to schedule an appointment to view your vehicleThe appointment was scheduled for 9:30AM on Monday January 8thYou didn’t come to the location for the appointment and we didn’t hear from youWe would be happy to reschedule the appointmentYou may contact the Operations Manager at the direct phone number he provided to you.I have included the pre-inspection document that you signed and the pre and post inspection pictures that our technician tookIf you have any additional questions, please reach out to Russ directly or contact our Customer Care team at 1-866-212-