Aloha Pools & Spas of Paducah

I am rejecting this response because:? Your technician is not being truthful.? While he did say that the crack might spread he never stated that Safelite would not be responsible for damages.? If I went to a tire store with a small, slow leak and they sawed my tire in half, I don't think they would try to charge me for a new tire.? This is unacceptable and further action will be taken if need be Regards, [redacted] ***

This is an unacceptable response from the businessThe person whom I talked to at Safelite in Greenville ASSURED me that the only difference in the glass was the KIA SYMBOLThis is NOT and was NEVER trueThe glass on my car now does NOT have the same tint that was on the previous windshieldThe person who put the glass on my car went through my car(these issues safelite has yet to address, and apparently they do NOT care)This has absolutely NOTHING to do with the insurance company I haveThe person on the social media team whom I talked would could have careless about the issueRather then doing something about the glass on my car, the person ignored the complaint and NEVER responded back to my last email!No one ever called for a "followup"Since safelite obviously does not care, again, I am requesting something so simple: Replace the glass in my car to the factory glassNo one called for a followup, the girl at the desk at safelite lied to me, and my car was went through by the person who installed the glass! These three things are highly unacceptable by any business!

Dear Mr [redacted] , I’m very sorry to hear that the back glass we installed on your Ford Crown Victoria broke again very shortly after we installed it on November 9, In reviewing the information we have regarding this issue, our understanding is that you had aftermarket tint added to the glass shortly after the installationOn November 16, you contacted a member of our Executive Service Team to advise there was a crack in the glassA no-cost warranty appointment was scheduled for one of our technicians to inspect the glass to see if there was a defect that caused the glass to breakIt was determined that there was no defect and the glass would not be replaced under our warranty Tempered glass, such as the back glass on your vehicle, will only break if something strikes itUsually, the glass will shatter completelyBecause you had an aftermarket tint film applied, it prevented the glass from completely shatteringBecause the glass will only break if something strikes it, tempered glass is not covered for breakage under our warranty Again, I’m sorry that the back glass broke again so soon after it was replacedThere was no defect found in the materials or the workmanship when a technician inspected the damaged glass on November 17, Therefore, we informed you that we would not be replacing the glass under warrantyAt that time, you decided to go to another glass provider and paid them to replace the glass for youWe are denying your request to refund the amount you paid for the installation

Hi [redacted] I emailed Ms [redacted] after I received this informationI emailed her a release of liability to sign on February 2ndI have not received the signed document from the consumer yetI emailed her again today to verify the mailing address and if the check should be payable to her or Mr [redacted] Once I received the response with the signed release, I will be able to have a check sent out.?

I’m so sorry that trim piece around your quarter glass wasn’t order in a timely mannerWe did replace the glass itself on June 17th but we apparently didn’t order the trim piece when we order the glass from the dealerThat was an oversight for which I truly apologize Our records indicate that we did order the part and it was installed on July 5, Because of our error, Safelite absorbed the cost of the trim piece and you weren’t charged anything for itYour frustration is understandable and I do apologize for the lack of communication and delays in completing the workSafelite does appreciate your business and we hope that everything is now satisfactory If you have any further issues or concerns, please feel free to contact our Executive Service team at ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHave scheduled to install side moldings on 6/8/Will report if they don't install the moldings?

Dear Mr [redacted] , I’m very sorry about the discrepancy in the part needed for your Ram PickupIn reviewing our records we do show that you were quoted for a stationary piece of glass and not the power slider that is neededWhen a member of the quality team reviewed the call, it was determined that the information you provided indicated that the glass was stationary On June 30th and July 6th we do have record of you requesting permission to hear the recorded callThat request was submitted to our Sales department and we are awaiting a responseIt can take 7-business days to receive a responseI do apologize for the inconvenience this is causing Once we have the discrepancy resolved, if you want Safelite to replace the power slider for you, we will be happy to do soBecause of the complexity of this installation, it must be done in a Safelite shopWe are not able to provide this service on a mobile basisThe replacement requires multiple technicians, can take most of the day to do and requires removing rear seats to access the wiring for the power sliderWhen Safelite does the installation, we do clean up as much broken glass as we can and we clean the exterior glass on your truckA car wash is not included in our service Again, I apologize for the discrepancyOnce we hear from our Sales department about your request to listen to the call, we will be back in touch with youIn the meantime, please feel free to contact our Executive Service team at ###-###-#### with questions or concerns

Dear Mr [redacted] , I’m very sorry to hear about the missing molding and excess urethane that you noticed after we removed and reinstalled the windshield on your Jeep Wrangler while it was at the body shop Our records indicate that we are assisting you with this and you had a warranty appointment scheduled on Saturday June 20th, for one of our technicians to arrive sometime between 7:00am and 12:noonIf you have any additional questions or concerns, please call us at 1- [redacted]

Dear Mr [redacted] I’m very sorry to hear that you have scratches on the windshield of your [redacted] Edge which we installed on August 2, The information that we have shows that the scratches were a result of snow and/or ice removal that you performed using a standard snow and ice scraper We also show that you spoke with a Safelite representative on February 3, who advised that this would not be covered under our National Lifetime warranty Our warranty includes defects in the materials and the workmanship for as long as you own the vehicleA copy of the warranty is attached for your recordsWhile scratches made by a snow and ice removal tool would not be covered under our warranty, we understand that replacing the windshield again is not something you expected to happen so quicklyThe damage to your windshield is likely covered under your comprehensive insuranceIf you choose to file a claim for this new damage, Safelite would be willing to absorb your $deductible as a courtesyIf you would like to accept this offer, please feel free to contact a member of our Executive Service team at ###-###-####

I’m very sorry that our attempt to repair the windshield damage on your GMC Terrain wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair processIn a small number of repairs the damage may get larger and Safelite is not responsible for thatIf a repair is unsuccessful or just not satisfactory, Safelite will refund the cost of the repair to the paying partyThe replacement windshield would then be subject to any deductible on your auto policy I apologize that you weren’t properly informed of the possibility of the damage getting larger prior to the technician beginning the workAs a courtesy, Safelite would be willing to provide a replacement windshield at no cost to youYou would be provided with a Nationwide Lifetime warranty on the glass and the workmanship as described in the attached warranty documentIf you would like to take advantage of this offer, please contact a member of our Executive Service team at 1-866-212-

I'm very sorry to hear about the wind noise after we replaced the door glass on your Chrysler CrossfireI understand that the noise can be a distraction while driving but the vehicle is safe to driveThe glass will not blow out of the opening and it presents no more of a safety hazard than driving with the window down or having the volume of the radio turned up high In reviewing all the information we have on file, we are currently waiting to receive a hard to locate replacement rubber channel for the door glassOnce we receive that part, we will contact you to have a technician replace that part and adjust the glass to eliminate the cause of the noise Regarding the original delays in receiving the glass, I don't have details on what caused the delaysSome possibilities could be delays in transferring the part from a warehouse to your locationSometimes parts are mislabeled or may be damaged in transit and must be reorderedThese circumstances are regrettable and unpredictableI understand that having to reschedule multiple times is a great inconvenience and I do apologize for that Again, I'm sorry that you and your mother have been inconveniencedWe do appreciate your patience as we await the arrival of the needed partAs soon as we receive it, you will be contacted to arrange a time to have everything correctedIf you have any additional questions, please feel free to contact the Executive Service team at 1-866-212-

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Thank you for your great job for Revdex.com and the consumer.I was out of country when I received Safelite's last respond and I was not able to respondThey have already credited my credit cardI can not accept their offer to free replacement of the badly fixed windshield since I have lost confidence in Safelite after doing business with them for many years.Thank You, [redacted]

I’m very sorry that our previous response didn’t fully address your concerns about the windshield of your Nissan Xterra According to conversations with the manager of the Safelite location, the method used by the original technician was consistent with our proceduresThe “primer” mentioned doesn’t affect the outcome of a repair it only preps and dries out the area to be repairedThe actual repair work is done by a small machine using suction to remove debris and moisture from the damaged area and then the technician injects resin into the damaged areaThe resin is allowed to cure and then the area is polishedIn the words of the Safelite manager, “there is no wrong way to do a chip repair” The results of the process may differ due to any number of variablesIn a small percentage of cases the repair process isn’t successful or may be visually displeasingIf the damage is in the driver’s line of vision it is generally recommended that a replacement be done instead of a repairEven with a successful repair the damage doesn’t disappear so if it’s in the driver’s line of vision it can cause issues Again, I apologize that the repair wasn’t successful and a replacement was requiredWe do appreciate your businessIf you have additional questions, please feel free to contact us at ###-###-####

Ms [redacted] ,Thank you for detailing this eventWe realize that it has been some time since ***'s email to you towards the end of acknowledging that there was an issue, and that we would correct the issueAt first, when you brought the issue to our attention, we assumed that the problem was the liner until you let us know that the pool did NOT leak any during the winter after you had shut the pump and filter offYou even told [redacted] multiple times that the pool is not leakingAnd then, you turned your pump and filter on and the leak showed up againThis tells us that the issue is not the liner, but most likely a leak somewhere within the plumbingWe have never once told you that we were not going to resolve the problem, but up until recently - there was no problem according to you (other than your green pool water)So, [redacted] has given you over $in chemicals in attempts to clear your poolObviously, during this time you have turned your pump and filter back on and the leak has come backThis is almost certainly, not a problem with the liner but most likely, a problem with the plumbing somewhere within the system itself [redacted] told you today, that we would come out sometime next week to pressure test your lines to try to pinpoint where the leak isThere are a myriad of places it could be and to do the job properly, we'll need to perform this test to identify the problem areaAt that time, we will be fixing your pool - the chemicals that we have already given you are yours to keep at no cost to youThe repair work will be done at no cost to youWe honor our warranties and strive for perfection however, these are man-made pools made by man-made parts installed by humans so every once in a while, there will be an issueAnd when that occurs, we will correct the issuesThis is no different, you had an issue last year - we thought it was the liner and we told you we would take care of itThen you tell us that your pool is no longer leaking over the winter - even this year you came in and said your pool was no longer leaking that you just had green waterWe are working to get your pool cleared up and in the process, you turn your equipment on and then the leak appearsIt's now pretty obvious that the issue is not with the liner but instead - somewhere within the plumbing of the poolWe are happy to come out and resolve as early as next weekI believe [redacted] told you a few days next week you would like us to come out and you didn't pick onePlease let us know and we'll be there to repair your pool.Best, [redacted]

Dear Mr [redacted] I’m very sorry that you found a scratch on the rear quarter panel and taillight of your [redacted] ForesterAt this time, the damage has been viewed by a manager with Safelite and we have determined that it is not consistent with something that could have been caused during our installation We have also been in contact with your insurance provider, [redacted] It is our understanding that you were left a message by a representative at [redacted] that the next step is for a Field Examiner to view the damage [redacted] is awaiting your call in order to set that upIf the field examiner determines that the damage was caused by Safelite we will abide by that determination and pay for the repairsIf the damages are not determined to have been caused by Safelite, [redacted] claims has indicated that they will cover the cost of the repairs If you have any additional questions or concerns, please feel free to contact our Executive Service team at ###-###-####

I am rejecting this response because:I drove into Safelite with a broken back windowIn order for the tech to get to the back window he disconnected the terminals that lead to the airbags.That is a complete lie when stating they didn't disconnect the airbag before installing the glassThe only static electricity was from the technician disconnecting the airbags to replace the back windowThe airbag connections must be taken off in order to replace the windowThe technician told me that himself from SafeliteHe told me when he reconnected the airbags that's when the light came on,only after he reconnected itHe told me that's how it was? done and he wasn't sure how or why it was staying onFurthermore, Eddie the manager told me to go to Ford and have it looked at and without a doubt stated they would take care of itOnly when they realized the severity they dishonored the claimFord only will tell you that there was a short or static interference or someone hit the moduleThey aren't going to say safelite was at fault but the bottom line is they took my vehicle apart absolutely disconnected the airbag and reconnected it causing the short or interferenceIt seems kind of ironic that the airbag light went on only after they touched my vehicleIf something was hit or a wire was crimped it came from the tech taking it apartI drove the vehicle for 3-days before the window was fixedThere was no airbag light on until I drove the car out of SafeliteSo between the time I drove in with no airbag light on and drove out two hours later with the airbag light on who caused the static interference? I am beside myself! The technician made a mistake and crimped a wire or hit something inside where the module isThat is the only logically possible way this happened Regards, [redacted]

? ? ? I’m so sorry that our attempt to repair the windshield of your Chevrolet Colorado wasn’t successful and the windshield cracked completelyWhile we do have a very high success rate with our repairs, there is no way to tell with any degree of certainty how the already damaged glass will react to the repair process ? A member of our Executive Service team contacted you on October 12, and as a courtesy; Safelite has scheduled a no cost windshield replacement for you to occur on Tuesday October 13, I do apologize for any miscommunication and inconvenience you have experiencedSafelite does appreciate your business

Dear Mr [redacted] ,I’m very sorry that you had water leaking into your Mini Cooper which apparently caused damage to your rear view mirrorIf you could assist with some additional information, we will be able to address your concerns appropriatelyThis is a timeline of events based on our records.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 10-3-? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We performed a windshield replacement on your vehicle? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 10-11-17? ? ? ? ? ? ? ? ? ? ? ? ? ? We were notified of a water leak and some parts broken during the installation? ? ? ? ? ? ? ? ? ? ? ? ? 10-27-17? ? ? ? ? ? ? ? ? ? ? ? ? ? We replaced the windshield again under warranty and replaced a damaged partThere are no notes regarding possible damage to the rear ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? view mirrorHad the windshield been the source of the leak, installing a new windshield should have corrected the issue? ? ? ? ? ? ? ? ? ? ? ? ? 11-10-17? ? ? ? ? ? ? ? ? ? ? ? ? ? We were notified that you were still experiencing a water leakIn addition, you advised that your key fob wasn’t workingAgain, there was ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? no indication of an issue with the rear view mirror? ? ? ? ? ? ? ? ? ? ? ? ? 11-13-17? ? ? ? ? ? ? ? ? ? ? ? ? ? The vehicle was brought into your local Safelite location for another warranty appointmentAt that time, it was determined that the leak ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? wasn’t from the windshield but from the roof moldingThere is no indication that any repairs were made at this appointment, only that we ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? diagnosed the source of the water leakNothing is on record regarding the rear view mirror.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 1-10-18? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Our Customer Care team was contacted again and the call was referred to the Safelite manager for handling? ? ? ? ? ? ? ? ? ? ? ? ? 1-11-18? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We were again contacted and we were advised that you were seeking reimbursement for the replacement of your rear view mirrorYour ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? contact information was provided to the Operations Manager to follow up.If you could provide the additional information requested below, we will be able to fully understand the facts and determine how best to proceed.Has the water leak been corrected? If so, what action or repair allowed that to occur and when was that done? Did the dealer provide any documentation stating that the windshield was the source of the water leak? Could you please provide a copy of the paid receipt for the rear view mirror repair that includes the cause of the damage?We appreciate your assistance in understanding and resolving the issue

Dear Mr***, ? I’m very sorry that you have new damage apparently caused by something striking the windshield of your Ford FocusSafelite did replace the windshield for you in August of At that time you were advised of our Nationwide Lifetime warranty against defects in the glass itself or in our workmanshipI have included a copy of the warranty for your reference ? Our warranty doesn’t cover damage caused by something hitting the windshield as we have no control over thatIt is unfortunate that you incurred new damage less than years after the windshield replacementWe would be happy to work with you to provide a replacement for you at the best possible price ? It is regrettable that your windshield has new damageBecause something hit your windshield to cause the chips/cracks, we won’t be able to honor your request to repair or replace the windshield at no cost to youThere is nothing indicating that you had an issue with the original installation, so we must deny your request to refund that cost as well ? If you have any further questions or concerns, please feel free to contact our Executive Service team at 1-866-212-