Alpha Motorsports

My name is [redacted] and I am in charge of Alpha Motorsports and I do apologize for any inconvenience and I want to point out a few thingsOur ad clearly mentions that Alpha Motorsports is not responsible for any misprint, usually we use dealercarsearch.com to feed our inventory to other sites such as [redacted] or [redacted] and sometime [redacted] can be slightly different when it comes to options, we never mentioned that vehicle came with Navigation, please read the seller notesI talked with your salesperson and based on him he clearly told you that vehicle had some prior paint jobWe allow customer(s) to take any vehicle at our lot to a 3rd party mechanic, as long as the mechanic is in mile radiusThanks [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was told by the sales person that if I was unhappy with the car or if there was anything wrong with the car I would receive my deposit backThere was in fact something wrong with the car and I was unhappy with it In the telephone and email correspondence I had with the manager and sales person before I contacted the Revdex.com I was never informed that my deposit was non-refundable I was told that they needed to check with the finance department It was only after communication stopped that I contacted the Revdex.com I was also told that the car was sold So there seems to be no damage to the dealership The question that is raised is whether the dealership informed the owner of the damaged I discovered There seems to be no dispute that undisclosed damage was found with the car by an independent party, damage that was apparently obvious by an inspection under the car I would like my full deposit returned Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] Dear, Madam/Sir,We have reached an agreement to return the car to Alpha Motorsports We will return the car on 3/and we will get our old car back In the end, Alpha Motorsport did the right thing and you can consider this complaint resolved Thank you so much for your help

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.That in incorrect, sayed assured me he would not sell me a vehicle with problems because it would cause legal issues which he nor the company wanted! I was offered a very expensive warranty after the minute spew about why I did not need itThe car had problems immediatelyI have proof of taking it to a mechanic as soon as it was purchasedWe thought it needed an alignment, however that turned out not to solve the steering issueThe car was still jumping and steering was looseAfter taking it to a Chevy dealership and finding we needed a hybrid mechanic the steering and transmission problem were diagnosedThe steering was a danger and needed to be fixed as soon as possibleThe transmission will run but it's on its way out so they did sell it to me that wayI will send you all the supporting documentationAlpha motorsport is selling substandard vehicles to unsuspecting customers and needs to be held accountable Regards, [redacted]

I came here to buy the car of my dreams for my birthdayI am loving my new car! Overall the customer service here is decent and they are very easy going peopleThe negotiated with me until I was happyI have been driving my car around for about a month now and loving itTruly feels like a brand new car, even though it's from a used car dealership

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 10652658, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is the forwarded ad that [redacted] forwarded to me after alpha motors deleted it because I brought up the fact of how misleading it was [redacted] has heard my complaint and has contacted alpha motorsports with a warning not to post fraudulent ads like thisThey also encouraged me to write a review on the dealer describing my experience, which I didThis ad is insinuating that this car has the capability of using a CD/SD card for navigationIt says that if the owner or the auction did not give them the SD/CD card for navigation it would not be provided to meWhich I didn't care that much about because I could have just bought one from the dealer or [redacted] for $After my wife got home and said it didn't have navigation, I contacted the [redacted] dealer to get the SD/CD card and they informed me this particular car never had the option of ever having a SD/CD card and never had the option of navigation [redacted] agreed that this was a fraudulent and misleading ad that used advertisement to sell the carI don't care about the salesman lying that the car was painted by [redacted] , which was a lie that me and my wife were told multiple times while facing the manSo it came as a shock to hear that after I researched [redacted] s record by the VIN#, they said it wasn't painted by [redacted] The salesman then lied to me over and over again saying he never said it was painted by [redacted] It's shameful and it will destroy your business's reputation ever more.I want the navigation system paid for that can be purchased separately since you've insinuated that it was supposed to have navigationSome of these cars come with navigation because they have the Q navigation system unit installed in themI want that unit which I know you won't deliverYou won't even offer to pay for the on star navigation capabilitiesI know who I'm dealing with after all those lies, and so I know you will deny everything you can and never attempt to deliver on what you advertisedI just want to make sure others won't have to go through what me and my wife did after they read your Revdex.com rating Regards, [redacted]

ALL OF OUR DEPOSITS ARE NON-REFUNDABLE, CUTOMER AGREED TO THE NON-REFUNDABLE DEPOSIT FIRST THAN A FEW THIS LATER HE DECIDED TO TAKE IT TO HIS MECHANIC, WE LOST 5-SERIOUS CUSTOMERS BECAUSE WE HAD A DEPOSIT ON THE VEHICLE, ONE CUSTOMER EVEN HAD THE CHECK IN HANDCUSTOMER SHOULD HAVE INSPECTED THE VEHICLE FIRST THAN HE SHOULD HAVE CONSIDERED LEAVING DEPOSIT, CUSTOMER LOST $DEPOSIT BUT ALPHA MOTORSPORTS LOST THOUSANDS OF DOLLARS BY HOLDING THE VEHICLE, WHO IS GOING TO PAY US? I GUESS, NO BODY THANKS KHALID A***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told by the sales person that if I was unhappy with the car or if there was anything wrong with the car I would receive my deposit backThere was in fact something wrong with the car and I was unhappy with it In the telephone and email correspondence I had with the manager and sales person before I contacted the Revdex.com I was never informed that my deposit was non-refundable I was told that they needed to check with the finance department It was only after communication stopped that I contacted the Revdex.com I was also told that the car was sold So there seems to be no damage to the dealership The question that is raised is whether the dealership informed the owner of the damaged I discovered There seems to be no dispute that undisclosed damage was found with the car by an independent party, damage that was apparently obvious by an inspection under the car I would like my full deposit returned Regards, [redacted]

Dear [redacted] ***, my name is [redacted] *** and im incharge of Alpha Motorsports and I am very sorry to hear about your recent experience with Alpha MotorsportsI spoke with [redacted] and [redacted] and I believe you came to buy the [redacted] *** listing price $27,and I do believe that you wanted us to price match with [redacted] , which is our competitor and our lanlord is the same personAnyway, I visited [redacted] today and they are selling [redacted] with almost 40K miles for $26,so it does not make sense that they will sell a [redacted] *** with lower miles for a low price, unless it has been in accident or it is rough compare to other onesIf you are still in the market for a [redacted] *** let me know and I will give you the best price out there, almost at our costI will have a serious talk with [redacted] and I will make sure every customer is 100% satisfied in the future

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] Dear, Madam/Sir, We have reached an agreement to return the car to Alpha Motorsports We will return the car on 3/and we will get our old car back In the end, Alpha Motorsport did the right thing and you can consider this complaint resolved Thank you so much for your help

ALL OF OUR DEPOSITS ARE NON-REFUNDABLE, CUTOMER AGREED TO THE NON-REFUNDABLE DEPOSIT FIRST THAN A FEW THIS LATER HE DECIDED TO TAKE IT TO HIS MECHANIC, WE LOST 5-SERIOUS CUSTOMERS BECAUSE WE HAD A DEPOSIT ON THE VEHICLE, ONE CUSTOMER EVEN HAD THE CHECK IN HANDCUSTOMER SHOULD HAVE INSPECTED THE VEHICLE FIRST THAN HE SHOULD HAVE CONSIDERED LEAVING DEPOSIT, CUSTOMER LOST $DEPOSIT BUT ALPHA MOTORSPORTS LOST THOUSANDS OF DOLLARS BY HOLDING THE VEHICLE, WHO IS GOING TO PAY US? I GUESS, NO BODYTHANKS KHALID A***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Mrand Mrs [redacted] , bought the [redacted] from Alpha Motorsports on 2/25/and they were aware of previous accident and they signed all the documents, which clearly reads that the vehicle was involved in previous accidentEven after all these, I offered to find them another vehicle or/and gave them the option to buy any another vehicle listed in our inventoryI could have told them there is nothing I can do but I didn't, because customer service is our number one priorityMrand Mrs [redacted] paid $30,for the vehicle and the KBB or NADA retail book value is close to $36,Instead of solving the issue this is what Mr [redacted] wrote in his e-mail "we will be in contact with the regulatory and consumer protection authorities in Virginia to report the fraudulent actions of your dealershipWe also have contacts with office of the Governor of Virginia and will bring this type of behavior to light so that the public can be protected from unscrupulous dealers such as your." Please review the [redacted] and I have been in touch with my legal department because time after time Mr [redacted] has been threatening us and accused of committing a "FRAUD" which is completely falseThanks [redacted] ***Dealer operator

My name is [redacted] and I am dealer operator of Alpha Motorsports and here is our side of story [redacted] left a $1,deposit on the Toyota Sienna and since the vehicle had some electronic issues, we told her that we will drop the vehicle at a Toyota dealership and once we dropped the vehicle Toyota told us it is very complicated problem and it will take a few days for them to figure out what is going on with the vehicle, well after 3-days we called Toyota and they told us they have no idea what is going on and we told Toyota that we will pick up the vehicle from them, once we went to pick up the vehicle, the vehicle wouldn't start and once the next day Toyota dealership got the car to start but the entire cluster lights and a few other lights stopped workingAhmad, salesperson, texted [redacted] and told her that since the vehicle is not safe, we will not be able to sell her the vehicle and [redacted] texted back that "Federal government will get involved now"If [redacted] still wants to buy the vehicle, we can sell it, but she must buy it with rejected safety inspection and must agree to all the disclosuresWe have already refunded her $1,deposit and I have attached the receipt, it can take up to hours for the credit to show upWhat bothers us is even when we stay as honest as possible, still there are some people, like [redacted] , this the oppositeWe could have done temporarily fixed but we didn't, we hate to see someone dies or get injures due to unsafe vehicleWe have take the vehicle to [redacted] Fredericksburg and we might lose more than $3,by selling it at auction but at least we did the right thingThanks [redacted] ***

Dear [redacted] previous name [redacted] , my name is Khalid A [redacted] and I am dealer operator of Alpha Motorsports and I have read and reviewed your complaints and I want to point out a few things;1. At the time of transaction, 3/5/2016, you were 27 years of age and you could have walked... away or bought another cheaper vehicle that fitted your budget.2. Thanks for clearly mentioning that you ran your own [redacted] prior of buying the vehicle and in this case call [redacted] and find out why the [redacted] shows accident now. We are not affiliated with [redacted] I ran a new [redacted] history and it shows vehicle was involved in accident back in 2008, so either you never ran a [redacted] prior of buying the vehicle or you are just giving us wrong information. 3. The base purchase price was $12,200 plus $695 processing fee, not $15,500, why are you including DMV fees, tax, registration and warranty cost on the base price of the vehicle.4. Even as of today the NADA clean retail value is more than $13,000 and almost 8 months ago you paid $12,200 plus fees, so you got excellent deal on the vehicle.The only thing we can do is to offer you a fair KBB or NADA trade-in value for the Lexus. Please visit our website [redacted] and email me directly at [redacted] and let me know which vehicle you like and we can gladly let you know what will be your monthly payment.

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] . Regards, [redacted] ***

The customer reached out to our office to let us know that the check was received

My name is *** *** and I am in charge of Alpha Motorsports and I will do everything in my power to solve your problem but I want to point out a few things*** ** *** signed a "frame damage/unibody" form, which I have attached to this e-mail*** ** ***
clearly read and signed "BUYERS GUIDE" which clearly mentions that used vehicle might have frame-cracks, corrective welds, or rusted through, Dog tracks-bent or twisted frame*** ** *** had an option to have the vehicle checked out by a mechanic in mile radius of our dealership*** ** *** was clearly informed verbally and in writing about frame damage or unibodyWe have no power over *** and they can add, delete or modify any information without any notice, so please contact *** regarding *** historyEven today the *** *** *** retail value of the vehicle is around $21,and back in 7/7/*** ** *** paid $22,for the vehicle and probably a year ago the book value of the vehicle was more than $25,and since vehicle had unibody/frame damage we sold it a lot cheaper that the market value and *** ** *** agreed to buy the vehicle and save thousandsWe are willing to pay travalue, if *** ** *** wants us to buyback the vehicle, please e-mail me at *** so we can workout numbers.Thanks

Response from Business Case ID # *** My name is Khalid A*** and I am dealer operator of Alpha Motorsports and I apologize for responding to this complaint very late, I had a family emergency and I was not is States. Mr***, as you know, we have no authority over *** and their reports can constantly change, so your complaint should have been with *** not our dealershipWe had a few other cases that vehicle had clean *** history and a few days, weeks or months later is showed accidentI I wish I could have helped you with this issue and *** doesn't allow us to make any changes to their reports and they are 100% independent company. Thanks Khalid A***Dealer Operator

I will go a head and cancel the warranty and I will issue a full refund, the refund will be mailed to the lien holder and everything should be done in 5-business days
Thanks
*** ***
*** *** of Alpha Motorsports