Alpha Motorsports

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10652658, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the forwarded ad that *** forwarded to me after alpha motors deleted it because I brought up the fact of how misleading it was. *** has heard my complaint and has contacted alpha motorsports with a warning not to post fraudulent ads like thisThey also encouraged me to write a review on the dealer describing my experience, which I didThis ad is insinuating that this car has the capability of using a CD/SD card for navigationIt says that if the owner or the auction did not give them the SD/CD card for navigation it would not be provided to meWhich I didn't care that much about because I could have just bought one from the dealer or *** for $After my wife got home and said it didn't have navigation, I contacted the *** dealer to get the SD/CD card and they informed me this particular car never had the option of ever having a SD/CD card and never had the option of navigation. *** agreed that this was a fraudulent and misleading ad that used advertisement to sell the car.
I don't care about the salesman lying that the car was painted by ***, which was a lie that me and my wife were told multiple times while facing the manSo it came as a shock to hear that after I researched ***s record by the VIN#, they said it wasn't painted by ***The salesman then lied to me over and over again saying he never said it was painted by ***It's shameful and it will destroy your business's reputation ever moreI want the navigation system paid for that can be purchased separately since you've insinuated that it was supposed to have navigationSome of these cars come with navigation because they have the Q navigation system unit installed in themI want that unit which I know you won't deliverYou won't even offer to pay for the on star navigation capabilitiesI know who I'm dealing with after all those lies, and so I know you will deny everything you can and never attempt to deliver on what you advertisedI just want to make sure others won't have to go through what me and my wife did after they read your Revdex.com rating.
Regards,
*** ***

My name is *** *** and I am dealer operator of Alpha Motorsports and here is our side of story*** ** *** left a $1,deposit on the Toyota Sienna and since the vehicle had some electronic issues, we told her that we will drop the vehicle at a Toyota dealership and once we
dropped the vehicle Toyota told us it is very complicated problem and it will take a few days for them to figure out what is going on with the vehicle, well after 3-days we called Toyota and they told us they have no idea what is going on and we told Toyota that we will pick up the vehicle from them, once we went to pick up the vehicle, the vehicle wouldn't start and once the next day Toyota dealership got the car to start but the entire cluster lights and a few other lights stopped workingAhmad, salesperson, texted *** and told her that since the vehicle is not safe, we will not be able to sell her the vehicle and *** texted back that "Federal government will get involved now"If *** still wants to buy the vehicle, we can sell it, but she must buy it with rejected safety inspection and must agree to all the disclosuresWe have already refunded her $1,deposit and I have attached the receipt, it can take up to hours for the credit to show upWhat bothers us is even when we stay as honest as possible, still there are some people, like ***, this the oppositeWe could have done temporarily fixed but we didn't, we hate to see someone dies or get injures due to unsafe vehicleWe have take the vehicle to *** Fredericksburg and we might lose more than $3,by selling it at auction but at least we did the right thing.Thanks*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Alpha Motorsports regarding complaint ID *** By
Alpha Motorsports not contacting to Revdex.com or myself, does this mean there is no resolution and the complaint is closed?
Regards,
*** ***

We found the perfect car, my husband flew out to Virginia - from *** to buy itWhen he got there the A/C didn't work, neither did the heated drivers seat (which we asked over the phone about, cause I am disabled and NEED the heated seats to work, we were assured EVERYTHING was in working order), the rear passenger window, the sun roofs - both coversThey looked at it on site and assured us the A/C was fixed and that they would fix the heated seatMy husband drove it homeThen the oil sensor started dinging and the check engine light came on - so we took it into our local dealership's service department$later we thought it was fixed, Alpha sent us a check for $- which we thought was greatWe were still waiting on the fix for the heated seatThen the A/C stopped workingWe found out the evaporator in the dash was bad - anther $into the carWe were in CONSTANT contact with Alpha, they suggested we exchange for another car on their lotWe didn't want to do that so a month or two went byDuring which our daughter had brain surgery, so we had our plates fullOne day while driving to the *** *** we realized the car was leaking power steering fluidWe took it into the dealership locally and found out it's an $repairWe contacted Alpha to go ahead with the exchange and they said they would only give us $for the car we just bought for $in MaySERIOUSLYYes we put about 4k miles on it since May - we had to drive it back to ***, so that's the bulkSo here we are STUCK with a vehicle that we have already sunk $into and now it needs another $1800, and the heated seat still doesn't workSo we are screwedDO NOT BUY A CAR FROM THESE PEOPLE!! They DO NOT care, they don't fix them, they put band aids on them and say you bought it AS ISThey are crooks

We apologize for any inconvenience and I believe warranty refunded **% of the totalI will make sure that with the warranty company and will be mailing another check accordingly ASAP, within business daysThanks
Khalid A***
Dealer Operator

My name is *** *** and I am dealer operator of Alpha Motorsports and on 2/26/2015, purchase date of the vehicle, Mr*** asked us for Carfax history, which we provided him with and it was clean and even as of today it is clean, the only accident is showing is on November which was
caused by Mr*** himselfWe are not responsible for Carfax history nor we have any authority to access their database to make changes to the Carfax history of the vehicleWe clearly disclosed and made Mr*** aware of "FRAME DAMAGE" or/and "PRIOR ACCIDENT" and he agreed to buy it because of getting an excellent deal on the vehicleI have attached documents which was signed by Mr***Even though we disclosed everything, still we offered to buyback the vehicle at fair Kelly Blue Book travalue and our offer still standsMr*** never asked us for Autocheck history nor he took the vehicle to do a pre-sale inspection
Thanks
*** ***

My name is *** *** and I am dealer operator of Alpha Motorsports and on 2/26/2015, purchase date of the vehicle, Mr*** asked us for Carfax history, which we provided him with and it was clean and even as of today it is clean, the only accident is showing is on November which was
caused by Mr*** himselfWe are not responsible for Carfax history nor we have any authority to access their database to make changes to the Carfax history of the vehicleWe clearly disclosed and made Mr*** aware of "FRAME DAMAGE" or/and "PRIOR ACCIDENT" and he agreed to buy it because of getting an excellent deal on the vehicleI have attached documents which was signed by Mr***Even though we disclosed everything, still we offered to buyback the vehicle at fair Kelly Blue Book travalue and our offer still standsMr*** never asked us for Autocheck history nor he took the vehicle to do a pre-sale inspection Thanks *** ***

We apologize for any inconvenience and I believe warranty refunded **% of the totalI will make sure that with the warranty company and will be mailing another check accordingly ASAP, within business days.ThanksKhalid A***Dealer Operator

This was the worst experience I have had with a dealerFirst they waited to pay the trade in off until it was about to go on my credit report it took me calling multiple times before it was doneI was told there was nothing wrong with the vehicleMy wife and I took it for a ride and liked it so we did all the paper work.We walked out with our kids got in the vehicle went to leave pulled out of the parking lot and the service all wheel drive light came on so I turned around and Ahmad said don't worry we will fix it we take care of our customersWRONG they asked us to drop it off to let radley take a look at it before thirty daysThis is our only vehicle and we have kids.Ahmad said it will be ready tomorrow.WRONG 11days later and multiple phone calls finally talked to a manager ShakShak said we will put a new sensor in and the wiring harness that controls itOk so I thought it would fix it.WRONG then Shak said it needs a rear differential and that is going to cost you $I'm a working man that doesn't have that kind of money set a side for a vehicle I just purchased from them.Shak said we are not making enough money to cover that your trade in needed work as well.They test drove the trade in as well I guess its all about money not customer service I am very unhappy with the whole experienceNow I have an all wheel drive that is only front wheel drive and has the service light on.The reason I picked this vehicle was because it was all wheel drive.AGAIN THIS IS THE WORST EXPERIENCE I HAVE HAD WITH A DEALER AND I WOULD NOT RECOMMENDED THEM TO ANYONEVERY VERY DISAPPOINTED

Dear *** *** previous name *** ***, my name is Khalid A*** and I am dealer operator of Alpha Motorsports and I have read and reviewed your complaints and I want to point out a few things;
At the time of transaction, 3/5/2016, you were years of age and you could have
walked away or bought another cheaper vehicle that fitted your budgetThanks for clearly mentioning that you ran your own *** prior of buying the vehicle and in this case call *** and find out why the *** shows accident nowWe are not affiliated with *** I ran a new *** history and it shows vehicle was involved in accident back in 2008, so either you never ran a *** prior of buying the vehicle or you are just giving us wrong information
The base purchase price was $12,plus $processing fee, not $15,500, why are you including DMV fees, tax, registration and warranty cost on the base price of the vehicleEven as of today the NADA clean retail value is more than $13,and almost months ago you paid $12,plus fees, so you got excellent deal on the vehicleThe only thing we can do is to offer you a fair KBB or NADA travalue for the LexusPlease visit our website *** and email me directly at *** and let me know which vehicle you like and we can gladly let you know what will be your monthly payment

Dear [redacted] previous name [redacted], my name is Khalid A[redacted] and I am dealer operator of Alpha Motorsports and I have read and reviewed your complaints and I want to point out a few things;1. At the time of transaction, 3/5/2016, you were 27 years of age and you could have walked...

away or bought another cheaper vehicle that fitted your budget.2. Thanks for clearly mentioning that you ran your own [redacted] prior of buying the vehicle and in this case call [redacted] and find out why the [redacted] shows accident now. We are not affiliated with [redacted] I ran a new [redacted] history and it shows vehicle was involved in accident back in 2008, so either you never ran a [redacted] prior of buying the vehicle or you are just giving us wrong information. 3. The base purchase price was $12,200 plus $695 processing fee, not $15,500, why are you including DMV fees, tax, registration and warranty cost on the base price of the vehicle.4. Even as of today the NADA clean retail value is more than $13,000 and almost 8 months ago you paid $12,200 plus fees, so you got excellent deal on the vehicle.The only thing we can do is to offer you a fair KBB or NADA trade-in value for the Lexus. Please visit our website [redacted] and email me directly at [redacted] and let me know which vehicle you like and we can gladly let you know what will be your monthly payment.

[redacted], customer, bought the [redacted] VIN#: [redacted], from Alpha Motorsports on November 11th, 2015 and I want to point out a few things.1. Vehicle was sold "AS-IS".2. We offered [redacted] multiple times the opportunity to purchase extended warranty, but...

each time she refused to purchase extended warranty and she even told the salesperson that she knows a few good mechanics close to her house and they will give her the best out there. 3. At the time of the purchase vehicle had 149,659 miles and now it has more than 151,700 miles, she drove the vehicle more than 2,000 miles before she start having issues. 4. Every car that comes at our lot and before we sell it to a retail customer, our mechanics checks everything and our mechanics drives them at least 10 miles to make sure the vehicle is safe and retail ready.Conclusion: [redacted], customer, refused to purchase extended warranty, customer agreed to buy the vehicle "AS-IS", customer bought the vehicle which was 100% safe and a few days prior of her buying the vehicle, we took it to a Virginia safety inspection shop and it passed. Customer drove the vehicle more than 2,000 miles and we have no idea what she has done to the vehicle for the transmission and steering column to go bad and the only advice I have for her is to take the vehicle to one of her trustworthy mechanic who gives her the best deal and fix it.  Sincerely  Khalid Azimi, dealer operator of Alpha Motorsports.

Mr. and Mrs. [redacted], bought the [redacted] from Alpha Motorsports on 2/25/2016 and they were aware of previous accident and they signed all the documents, which clearly reads that the vehicle was involved in previous accident. Even after all these, I offered to find them another vehicle...

or/and gave them the option to buy any another vehicle listed in our inventory. I could have told them there is nothing I can do but I didn't, because customer service is our number one priority. Mr. and Mrs. [redacted] paid $30,900 for the vehicle and the KBB or NADA retail book value is close to $36,000. Instead of solving the issue this is what Mr. [redacted] wrote in his e-mail "we will be in contact with the regulatory and consumer protection authorities in Virginia to report the fraudulent actions of your dealership. We also have contacts with office of the Governor of Virginia and will bring this type of behavior to light so that the public can be protected from unscrupulous dealers such as your." Please review the [redacted] and I have been in touch with my legal department because time after time Mr. [redacted] has been threatening us and accused of committing a "FRAUD" which is completely false. Thanks[redacted]Dealer operator

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear, Madam/Sir,We have reached an agreement to return the car to Alpha Motorsports.  We will return the car on 3/4 and we will get our old car back.  In the end, Alpha Motorsport did the right thing and you can consider this complaint resolved.  Thank you so much for your help

My name is Khalid A[redacted] and I am in charged of Alpha Motorsports and I apologize for any inconvenience and I will do my best to solve this issue but before I do that I want to point out a few things.1. I spoke with [redacted] and ** and both of them told me that you are the one speaking in loud tone and...

you barely give them the opportunity to explain their side. We take every customer seriously and no one, not even manager's on duty, will raise their voice on customers and we have zero tolerance for that at Alpha Motorsports.2. When you bought the vehicle, you negotiated the price with [redacted] and you agreed to buy the vehicle 100% AS-IS from us and include a 3rd party warranty. Now the question that I have why you negotiated the price, agreed to buy it 100% AS-IS? 3. So far the 3rd party warranty has fixed transfer case, O2 sensor, ignition switch and I believe starter, I believe you just paid the deductible, which was part of the contract.4. You signed and agreed that if we buy the vehicle back, we will honor [redacted] trade-in value, which we will.5. Once we receive complaint from [redacted] we will gladly response to them, and please do mention on the complaint that you negotiated the price, you decided to buy it AS-IS, warranty company did take care of a few things and even after all these still you want [redacted] to remove our name from their trusted dealerships. Now lets solve the issue.1. You have paid total $[redacted] ($**K vehicle price, $[redacted], processing fee, $[redacted] warranty, $[redacted] for DMV/state/county fees).**DMV, State and County fees are gone forever and there is no way to get those fees back.2. We are willing to buyback the vehicle and give you $**K back for vehicle and $[redacted] of the warranty monies, total of $[redacted].Please reply back and let me know if you are willing to take the offer, if you do, I have to e-mail you some terms and condition and final settlement forms.ThanksKhalid A[redacted]Dealer Operator

ALL OF OUR DEPOSITS ARE NON-REFUNDABLE, CUTOMER AGREED TO THE NON-REFUNDABLE DEPOSIT FIRST THAN A FEW THIS LATER HE DECIDED TO TAKE IT TO HIS MECHANIC, WE LOST 5-6 SERIOUS CUSTOMERS BECAUSE WE HAD A DEPOSIT ON THE VEHICLE, ONE CUSTOMER EVEN HAD THE CHECK IN HAND. CUSTOMER SHOULD HAVE INSPECTED THE...

VEHICLE FIRST THAN HE SHOULD HAVE CONSIDERED LEAVING DEPOSIT, CUSTOMER LOST $500.00 DEPOSIT BUT ALPHA MOTORSPORTS LOST THOUSANDS OF DOLLARS BY HOLDING THE VEHICLE, WHO IS GOING TO PAY US? I GUESS, NO BODY. THANKS KHALID A[redacted]

Again, we never advertised the vehicle with navigation system, please read the seller notes. [redacted] uses different VIN decoder and for some reason(s) their VIN decoder software decoded the car with navigation system, at least that is what customer is claiming. We did mentioned that the vehicle was painted all over and from my understanding we didn't say who painted. Vehicle was sold AS-IS and we gave you the opportunity to take the vehicle to any mechanic in 5 mile radius to check it out for any issue. The only thing that I can offer right now is $500, please e-mail me directly [redacted] so we can arrange for you to receive the $500, if you are agreeing.Thanks[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10652658, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This is the forwarded ad that [redacted] forwarded to me after alpha motors deleted it because I brought up the fact of how misleading it was. [redacted] has heard my complaint and has contacted alpha motorsports with a warning not to post fraudulent ads like this. They also encouraged me to write a review on the dealer describing my experience, which I did. This ad is insinuating that this car has the capability of using a CD/SD card for navigation. It says that if the owner or the auction did not give them the SD/CD card for navigation it would not be provided to me. Which I didn't care that much about because I could have just bought one from the dealer or [redacted] for $100. After my wife got home and said it didn't have navigation, I contacted the [redacted] dealer to get the SD/CD card and they informed me this particular car never had the option of ever having a SD/CD card and never had the option of navigation. [redacted] agreed that this was a fraudulent  and misleading ad that used false advertisement to sell the car. I don't care about the salesman lying that the car was painted by [redacted], which was a lie that me and my wife were told multiple times while facing the man. So it came as a shock to hear that after I researched [redacted]s record by the VIN#, they said it wasn't painted by [redacted]. The salesman then lied to me over and over again saying he never said it was painted by [redacted]. It's shameful and it will destroy your business's reputation ever more.I want the navigation system paid for that can be purchased separately since you've insinuated that it was supposed to have navigation. Some of these cars come with navigation because they have the Q navigation system unit installed in them. I want that unit which I know you won't deliver. You won't even offer to pay for the on star navigation capabilities. I know who I'm dealing with after all those lies, and so I know you will deny everything you can and never attempt to deliver on what you advertised. I just want to make sure others won't have to go through what me and my wife did after they read your Revdex.com rating. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told by the sales person that if I was unhappy with the car or if there was anything wrong with the car I would receive my deposit back. There was in fact something wrong with the car and I was unhappy with it.  In the telephone and email correspondence I had with the manager and sales person before I contacted the Revdex.com I was never informed that my deposit was non-refundable.  I was told that they needed to check with the finance department.  It was only after communication stopped that I contacted the Revdex.com.  I was also told that the car was sold.  So there seems to be no damage to the dealership.  The question that is raised is whether the dealership informed the owner of the damaged I discovered.  There seems to be no dispute that undisclosed damage was found with the car by an independent party, damage that was apparently obvious by an inspection under the car.  I would like my full deposit returned.
Regards,
[redacted]

My name is [redacted] and I am in charge of Alpha Motorsports and I do apologize for any inconvenience and I want to point out a few things. 1. Our ad clearly mentions that Alpha Motorsports is not responsible for any misprint, usually we use dealercarsearch.com to feed our...

inventory to other sites such as [redacted] or [redacted] and sometime [redacted] can be slightly different when it comes to options, we never mentioned that vehicle came with Navigation, please read the seller notes. I talked with your salesperson and based on him he clearly told you that vehicle had some prior paint job.2. We allow customer(s) to take any vehicle at our lot to a 3rd party mechanic, as long as the mechanic is in 5 mile radius. Thanks[redacted]