Alpha XTRM Reviews (%countItem)
View Photos
Alpha XTRM Rating
Address: PO Box 153201 #1093, Tampa, Florida, United States, 33684-3201
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Alpha XTRM
Add new contacts
Fraudulent sales and no refund.
TRS Limited Alpha Xtrm sold on special trial men supplement through T-mobile Tuesday special for $6.97. Couple weeks later they tried to take $119.97 from my bank account. I called TRS company and canceled the order. I was instructed to send the product unopen which I did right way. Now I got a letter from National Medical Administrators, Inc trying to collect that money and other other fees for a total of $
239.94. I did returned the vitamins and canceled future orders. I should not be responsible for any fees. The collection company keep sending letters and over the phone they are very rude and hang up on me.
I need that TRS Limited Alpha Xtrm remove all the charges that I don't own and take me out of the collection company because I don't want my credit to be affected.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charges and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
We do show now that both products have been received and as of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Received a collection billing for product never received.
I received an advertisement
Back in March 2020, I received an advertisement for a free product and just pay for the shipping, around $6.00. I never even received the free product and now , 4 months later, I received a collection bill in the mail for $119.97. This is one of those online fraudulent schemes. I hope the FTC/ government prosecutes and shutdown this kind of businesses.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
This customer does not owe anything and has no debt with us whatsoever. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore. No negative impact was made on the customer credit which they will be able to confirm. If funds were paid in error please, please let us know and a full reimbursement will be made immediately.
We deeply apologize for this error.
Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I have been receiving a letter from a collection agency claiming that I owe TRS LIMITED-ALPHA XTRM 119.97 DOLLARS. I don't owe them anything
The latest collection letter was received on 9/7/2020
I would like to have the issue totally eliminated, and not hear from them again.
shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottle and all attempts to bill the customer after the trial were unsuccessful and no return was ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
This so called "subscription" is not made clear, nor do they try to make it clear before sending you to collections.
TRS Limited misleads customers by advertising a free product for only a $6.95 shipping fee and then the company tries to charge you $119. Of course, by this point, my card was flagged for fraud and had to be replaced, so I'm guessing this is why they couldn't steal from me. I didn't even realize there was some sort of "subscription" until after getting the collections agency letter and then coming here to check them out. The $119.97 charge was never mentioned. They neither called me or emailed me before I received the collections letter. I received 2 collecting letters on the same day for both of the products they offered to try. Alpha Extreme and Raging Lion.
I would like the company to cease their dishonest practices and clear up my credit report by halting the pursuit of this misleading charge.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
received a letter of collection on goods never ordered or received.
I noticed a charge on my VISA for items not ordered. I called the bank and had payment stopped. Now I receive a collection letter from National Medical Administrators, Inc. PO Box 924047 Norcross, GA XXXXX X-XXX-XXX-XXXX
I called them today and they said I had to get in touch with TRS Limited-Alpha XTRM. I tried several times but no one would pick up to answer in customer service. I don't use body building vitamins nor have I ever ordered them. The card number in question through this collection agency has been cancelled per our bank last month.
I want this collection agency to withdraw the claim against me. I need help in achieving this. Next steps??
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
The customer was charged the initial shipping charges and was sent both bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the product and still has the product but never canceled or returned the product so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. This is a SCAM
2. Thought I was filling out an honest survey for Costco. It was not. Legitimate products that were offered for answering survey questions were not available, what a surprise! I had to select a poor choice.
3. Never got it.
4. Collection notice arrives.
5. After asking questions through credit card fraud department, it was cheaper just to pay the deplorables who have come up with this scam.
6. SO, I paid them! THAT IS WHY I WAS REMOVED FROM THE COLLECTIONS DATABASE!!
7.No more surveys for me.
8. Enjoy the $119.97. Never again!!
We would like to comment that the customer did not mention anything about a payment that was made to the collections agency in their initial complaint. We had our senior agent attempt to reach out to the customer in regards to this situation multiple times yesterday and to explain that we will have what ever monies that was paid reimbursed in an effort to work together towards a positive resolution however the call was disconnected each time.
We would like to ask the customer if they would be so kind as to answer the phone and speak with the senior agent so that we may work together towards a positive resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
My phone is monitored for SCAMS!
Guess What! Scam Call.
Charging me money for pills I dont want and never recieved 119.97 dollars
Charging me 119.97 dollars for pills dont want haven't recieved sent me to collections. National medical administrators inc to collect on scam
Well should not have pay for pills recieved want harrassment to stop recieved two Bill's each for 119.97 dollars different Bill's
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charges and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Company charged full amount twice, did not send vitamins, trying to charge again, and referring me to collections.
TRS LIMITED - ALPHA X TRIM charged my credit card twice in two days: first, on March 16, 2020 for $119.97, and second, on March 17, 2020 for $119.97. According to the company's response to previous complaints on the Revdex.com website, it states, "The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97." I was NEVER sent the vitamins, and I was charged the full price TWICE in two days.
Assuming this to be fraudulent activity, on March 17, 2020, I contacted my bank to dispute the charges. My bank issued me a credit for each charge, pending a security credit investigation. I closed my credit card account and the bank issued me a new credit card. On April 22, 2020, my bank reversed its decision and recharged the two payments to my newly issued credit card. The bank representative said that TRS LIMITEDALPHA XTRM sent documents to the bank that I had received the product. I requested a copy of those documents, but I never received that documentation. According to the company's policy statement, it says, "If the customer calls to cancel within the trial period, they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97." I did not receive a product at all, during a "trial period" or otherwise, nor any business contact information to respond. At that point, I just decided to forego the two previous charges as a scam and a lesson learned. I am now appalled to have received a letter dated August 17, 2020, from National Medical Administrators requesting a payment for $159.97, Reference #XXXXXXX, Creditor Account #XXXXXXX. According to a representative from that entity, the charge is for $119.97 plus a $40 fee. The representative has no idea what this charge is for. Finally, I was given a business contact number for TRS LIMITED. The automated number says that my account is closed and disconnects the call when I choose the option "0" for customer service. I called back 5-7 times with the same result.
Attached are my bank statements for March 2020 showing the 2 charges, April 2020 showing the credit pending investigation, and May 2020 showing the recharging of my new credit card account. I am requesting that TRS LIMITED cease all collection activity and refund the two charges to me. As the company states, "We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome." I look forward to the expeditious resolution of this matter.
The resolution I am seeking: 1.) Cease and desist all collection activity from the National Medical Administrators, Inc. for the current charge of $159.97 without penalty. 2.) A letter of dismissal from National Medical Administrators for the current and any subsequent charges. 3.) A refund for the charge of $119.97 from March 16, 2020. 4.) A refund for the charge of $119.97 from March 17, 2020. 5.) Send refund check to: *** Palm Beach Gardens, FL 33418
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation our records indicate that the customer had disputed both of their 119.97 charges which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of returns however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept the response from TRS LIMITED - ALPHA X TRM. It is obvious that the business practices of this company are to defraud the consumer. The response that the company gave is the exact response verbatim given to various and differing customer complaints posted on the Revdex.com website without regard to the specifics of my complaint. Please review the company's responses on 8-14-20, 8-5-20, 7-27-20, 7-17-20, and 6-19-20.
First, this is how my complaint differs:
1.) I was never charged a shipping and handling fee to initiate a trial period. According to the company's policy of "The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try." The company did not follow its own policy. Please review the bank statements that I have submitted. There is no charge for shipping and handling.
2.) I was charged twice in two days, March 16, 2020 and March 17, 2020 for the full amount of $119.97.
3.) I never received any product from the company, therefore, I did not have any company information in order to contact them regarding the charges. I do not have an invoice or receipt of any kind from this company. If I am being referred to collections, then where is my invoice?
4.) When I did get a company phone number from the collection agency, I was disconnected when I attempted to reach customer service.
I would like to be clear as to how I want this to be resolved:
1.) I would like to be refunded in full for the two payments of $119.97. In a company response posted on the Revdex.com website on 6-11-20 to a customer's complaint, it read:
"As per this complaint we have refunded all charges that occurred after the initial shipping charges in hopes that we may work together towards a positive resolution. 06/11/2020 05:18pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX 06/11/2020 05:18pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX 06/11/2020 05:17pm - Refunded - $129.94 Trans-ID: XXXXXXXXXX 06/11/2020 05:16pm - Refunded - $129.94 Trans-ID: XXXXXXXXXX Please allow 3-5 business days for the funds to post back to the account. We have not received any kind of returns however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future."
If the company has refunded others due to similar complaints, then I want the same remedy. I want my money back.
2.) I want a statement from the company or its collection company, National Medical Administrators, Inc., that my name is permanently removed from the collections database and no future attempts will be made to charge or collect from me. I do not trust their assurances that my name is removed from their database.
If they are able to send me a collections letter, then they are able to send me a release letter.
At this point, given the number of complaints that I have read, in addition to my own experience, this is not a reputable company.
I want my money back. Please review the bank statements that I am resubmitting for your review.
Thank you.
We would like to update that our senior agent has been in constant communication with the customer and confirmed that compensation was provided and received and that special request of a letter confirming that the customer has zero debt with us has been sent.
We would like to thank the customer for allowing up the opportunity to work together towards a positive resolution.
We would also like to ask if the customer may be so kind as to update the Revdex.com case as we do take each complaint very seriously.
Thank you
Document Attached***
Update: 9-2-20
On 8-26-20, I was contacted by a representative of the company to discuss how to resolve my complaint in good faith. The representative listened to my concerns and agreed to work with me to settle my claims satisfactorily.
The company agreed to meet the terms of my Desired Resolution: 1.) The company issued a cease and desist order of all collection activity to National Medical Administrators, Inc., for the current charges without penalty and closed the collection account; 2.) A Certificate of Good Standing was issued on 9-2-20 indicating that the collection account has been deleted from the database and no debts or fees are owed (See Attachment); 3.) A refund for the charge of $119.97 from March 16, 2020 was issued on 08-26-20 in the form of a GiftCard PASS; 4.) A refund for the charge of $119.97 from March 17, 2020 was issued on 08-26-20 in the form of a GiftCard PASS. The representative was very professional and followed up several times to help resolve this issue. As of 9-2-20, I am
formally closing my complaint with a SATISFACTORY resolution.
They keep sending me products and charging me after I told them to stop
They took money off my debit card without permission after I told them that I couldn't take there product and not to send it no more
Refund to my debit card and for them to srop sending me stuff
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation our records indicate this is the first interaction on the account. The customer service number is located on the bottle as well as provided on the literature that comes with the product as well as on the outside of the package and also in the email correspondence. We would have been more than happy to have assisted in the cancellation and return/refund options if provided the opportunity.
As per this complaint we have canceled both accounts per the customers request and refunded the last charge that occurred in hopes that we may work together towards a positive resolution.
08/25/2020 12:10pm - Refunded - $129.94 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We normally ask that the product be returned when issuing a refund however we would like the customer to simply keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Collections bill for b.s. charge for " free sample " . Alpha xtreme-
Charged for a continued service I did not request . Same scenario as most of the complaints I read on these shamsters. Trs limited - alpha xtrm. Sent a collections notice for 119.97. I never requested to purchase anything.creditor account#XXXXXXX/ reference # XXXXXXX
I want this taken off of my credit, and never to hear from these scam artists again!
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I ordered from an online promotion, just paying shipping and handling, free samples of male enhancement products, unaware I would be charged for more
They have sent a collection company to recoup what they say is an agreement to purchase their products. The fine print was not understood by me and the product did not live up to my expectations. They have hired a collection company, National Medical Administrators, POB 924047, Norcross, GA 30010, to recoup $119.97 from me for product I have never solicited nor received. The collection agency called 6 weeks ago and demanded payment but never followed up with correspondence. I offered to return the unused portion of the product, but was told to pay up or the issue would go to collection. The initial free trial offer was delivered in March, I believe.
Accept the "Satisfaction" clause and "return if not satisfied" clause. Your product doesn't work and you should stop selling with false advertising and misleading billing practices. Void the collection process and demands for payment.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
They advertised a free sample for a charge for shipping and they claim if you dont call to council future automatic monthly shipments you pay full pri
In the internet most people describe the process as bogus, also I only ordered one item and they shipped 2items .I'm 83 years of age I have never seen such deceiving crooked practices
I want them to stop harassing me and forget getting the money they asking I will not pay a fraugilan charge. And will defend my excellent reputation and go to any length of litigation if they so desire. And they should stop the process of putting this out to a rude disgusting collection Agency
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
My credit card was compromised and an order was placed twice with TRS limited.
I did not place the order nor did I receive any products.
My credit card was compromised and an order was placed twice with TRS limited.
I did not place the order nor did I receive any products.
Being harassed by collection agency for items not ordered. I have 2 letters in hand from collection agency, reference numbers: XXXXXXX and XXXXXXX. National Medical Administrators (collection agency) does not provide any support details.
I am also sending a certified letter to National Medical within the 30 days...
Billing resolution - I should not be billed for something I did not order. I do not want this to affect my credit. I want National Medical Administrators, Inc. to stop harassing me on the phone.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Enrolled in a monthly subscription for additional products through misleading Advertisement for free products online by ALPHA XTRM at Tampa, FL 33684
On January 19, 2020 There was an advertising of free trial products online belongs Alpha Xtrm, when I had signed up for that free trial products,I did not know that was enrollment for a monthly subscription fees for additional products for a certain period of time, which I never received it, or knew about it until Alpha Xtrm called me regarding a charge under my name. Then I had replied back and I said "all what I had received only two free simples why do have to pay $119.97 if those are a free samples according to your advertisement, or do you have a misleading advertisement to public". they replied back and said "it doesn't matter, if you had received more products or you didn't, you had enrollment and must pay $119.97 charges for a period of three months. Then I replied back again "for what two free samples which I had paid the shopping fees for them. They replied back and said "that is the company policy you had enrolled for certain period with a additional products". then I told her that " that is misleading I never received any additional items and I am not going to pay about item I never received. Then Later after 8 months, today I received a bill from National Medical Administrators, INC collection company regarding that charge.
Please let me What is the next step.Do I have to pay that charge even it's a deceiving advertisement about products that I did not receive or enrollment I did know about it? Please call on your convenience time at XXX-XXX- XXXX
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I had accepted the solution that they had agreed on it to remove me from any Database collection. Also, I am not owe them with any charges in this case.
But I did not agree with them to advertise for some free products without any announcement about their enrollment program, if customers have excepted those free items and did not return them or cancel in specified period of time .
Internet order no knowledge of signing up for additional charges or auto billing then turned over to colllections do not want my credit rating affect
Reference number XXXXXXX creditor account XXXXXXX
I want to be done with additional charges and done with their collections company
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charge and was sent the bottles and all attempts to bill the customer after the trial were unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Please refer to information provided in the box below.
TRS Limited-Alpha & TRS limited-Raging Lion have referred me to National Medical Administrator's, Inc, Waycross, GA to collect $326.91 for vitamins I allegedly ordered on 01/18/2020. Reference #s XXXXXXX, XXXXXXX, & XXXXXXX. National Medical alleges that the vitamins were delivered, but I didn't order any vitamins and none were delivered to me. I have always paid up front with a credit card for any vitamin supplements I have bought on line in the past. National creditor account numbers: XXXXXXX, XXXXXXX, XXXXXXX. National Medical is threatening me with legal action. Please help we resolve this matter and protect my credit rating.
Please see explanation in box above.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation our records indicate that the customer had disputed their 119.97 charge which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
As of now due to the complaint this customer has been removed from the collections database. This customer does not owe anything and has no debt with us whatsoever. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
Products listed for free trail, "no more to be charged ever." Second product added on free just to review. Each then billed $119.99 separately.
Completely misleading advertisement. Looping of products and charges. Contact me for all info XXX-XXX-XXXX
They billed my debit card twice one day apart for $119.99 each time. Over $240.00 for a free nothing more to pay ever trail. Unable to get anywhere when calling the company directly." We do not have the ability to refund. No other product was sent for the $240.00 either.
I would like the BBC to force them to pull thier false advertising, and refund my money.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation our records indicate the customer spoke to a customer service representative on 7/31/20 where an explanation of the charges were made and the accounts were canceled per the customers request. A refund inquiry was made however no refund was provided at that time.
As per this complaint we have refunded that charge in hopes that we may work together towards a positive resolution.
08/14/2020 01:03pm - Refunded - $119.97 Trans-ID: XXXXXXXXX
08/14/2020 01:03pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We normally ask that the product be returned when issuing a refund however we would like the customer to simply keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
charging my credit card
I signed for a free trial and company continues to send product and charged my credit card.ref XXXXXXXX-XXXXX
I want a refund
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation our records indicate the customer canceled their orders through the automated system on 8/5/20 and then opted to speak to a customer service representative where an explanation of charges was provided and a discount to continue was offered however was declined. The call was then disconnected.
As per this complaint we have issued full refunds on the most recent charges in hopes that we may work together towards a positive resolution.
08/14/2020 12:49pm - Refunded - $129.94 Trans-ID: XXXXXXXXXX
08/14/2020 12:49pm - Refunded - $129.94 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We normally ask that the product be returned when issuing a refund however we would like the customer to simply keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.