Alterations Express

8/16/
To whom it may concern,
Thank you for the opportunity to provide a response to Ms***’s
recent concern regarding her claim (UC81796462)
To provide an update on the claim, our records indicate that
this claim was discussed with the insured on 8/11/16. The
claim was partially paid under the Trip
Delay and Baggage portions of the policy.
There was no coverage available to the insured under the Trip
Interruption portion of the policy, because the reason for the interruption is
not a covered reason listed under the coverage in the policy. The Trip Interruption portion of the policy
would be the place that expenses related to the flight changes would be
considered, however since the reason is not a covered reason, this coverage is
no longer applicable to the insured’s situation. We
must abide by the policy terms and conditions listed in the Description of
Coverage
If the insured has any further questions related to this
claim, or has additional receipts to submit, we welcome them to contact our Claims
Department at ###-###-####
Of course, we reserve all rights under the policy and the law, and
none of our communications may be construed so as to waive any of those rights
Sincerely,
*** *** (Complex Claims Adjuster)

To whom it
may concern:
This
response is regarding the concerns raised by Mr*** regarding his claim.
According to the claim documentation, Mr***’s trip was interrupted
due to a medical condition; therefore, the medical condition needed to
be
investigated in order to determine coverage under the policy
Mr***’s claim has been reassigned to a new adjuster who will review
the claim under the Cancel For Any Reason benefit; however, it should be noted
that the CFAR benefit states the following:
CANCEL FOR
ANY REASON COVERAGE RIDER
…If the Insured is prevented from taking the Trip for
any reason not otherwise covered by this plan, the Company will reimburse the Insured for up to 50% of the prepaid,
Forfeited, nonrefundable payments or deposits paid to the Travel Supplier
for insured Trip arrangements up to the Maximum Limit shown for this benefit in
the Declarations Page provided
the following conditions are met:
(a) the Insured purchases this Cancel for Any Reason Coverage
with the base plan and within days of the date the Insured’s Initial Trip
Payment or deposit is paid and insures the cost of any subsequent arrangements
added to the same Trip within days of the date of payment or deposit for any
subsequent Trip arrangements; and
(b) this insurance coverage is purchased for the full
cost of all nonrefundable prepaid Trip arrangements that are subject to
cancellation penalties and/or restrictions; and
(c) the Insured cancels the insured Trip no less than
hours prior to the Departure Date
This coverage will be terminated and no benefits will
be paid under this Cancel for Any Reason Coverage if the full costs of all
prepaid, nonrefundable Trip arrangements are not insuredAny plan cost paid
for this Cancel for Any Reason Coverage will be refunded…
Should Mr*** have any
questions regarding his claim, we welcome him to the claims deptat ###-###-#### extension ***
Thank you for the opportunity to review and respond to Mr***’s
concerns
Sincerely,
*** *** *** ***
***

Better Busine** Bureau:
I have reviewed the response made by the busine** in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Wed, Sep 2, at 10:AM, *** *** wrote:I sent the company additional information, and they said they will not respond for up to weeks. This item is still not resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The person who sold me the policy told me I would be covered no matter whatI was not told all of this prior to purchaseI specifically told them I was concerned about planning for so many people and wanted to be covered if I needed to cancelThey said this policy would be what I neededI purchased it and this is what I gotI was misledI am very unhappy with thisI have gotten the medical statement and am sending to my doctorI was able to travel at time of purchase of the reservations and the policyHowever, I found out the cabin has spiral staircaseI can not go down spiral staircase due to medical conditionI am on cane/wheelchairWe could not have made the trip due to weather and that is in the contractRemember I DID NOT SIGN ANYTHINGThe reservation was NOT completeThe email states I have to sign and return yet they just took my money and did not ask me to sign and return.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern:
This is in response to the concerns raised by Mr***
regarding his recent Trip Interruption claim
According to the information submitted on the claim; Mr
*** was advised by his physician on 3/19/that he would no longer be
able to ski due
to an injuryAs such, Mr***’s ski pass was deactivated
and the travel claim reimbursed Mr*** for the remaining days of the ski
passPayment was issued as follows based on the information provided to us by
Squaw Valley Reservations:
Payment for unused
days of ski pass under the Interruption benefit, $Total cost of the ski
pass was $divided by day ski season=$x's unused days from
the date the doctor advised cancellation=$
We encourage Mr*** to submit proof of payment showing
the pass cost of $and we will be happy to further research his reservation
with Squaw Valley
Mr*** may forward the information directly to his
Claims Adjuster, *** *** and we also encourage him to contact her directly
at ###-###-#### with any further questions or concerns
Thank you for the opportunity to respond to Mr***’s
concerns
Sincerely,
*** *** (claims Manager)
/ss

February
To
whom it may concern,
Thank
you for the opportunity to provide a response to Ms***’s recent concern
regarding his Trip Interruption claim (UC8***)
Per
our records a Trip Interruption claim (UC8***) had been filed on 12/30/
due to
a missed flight. The reason for
the missed flight was due to long car travels and no wheelchair assistance at
the airport causing your traveling companion to develop a medical
condition. This caused a delay in arriving
to the airport counter. Unfortunately, arriving
to the airport late is not a covered peril under the Trip Interruption
benefit. As the medical condition was
not certified by a Physician, we were not able to extend benefits for that
loss.
Please
see pertinent policy wording:
Section
II - Benefits
TRIP
CANCELLATION AND INTERRUPTION
The
Company will reimburse the Insured a benefit, up to the Maximum Limit shown in
the Schedule or Declarations Page, if an Insured cancels his/her Trip or is
unable to continue on his/her Trip due to any of the following Unforeseen
events:
(a)
Sickness, Injury or death of an Insured, Family Member, Traveling Companion or
Business Partner;
(1)
Sickness or Injury of an Insured, Traveling Companion or Family Member
traveling with the Insured must be so disabling as to reasonably cause a Trip
to be canceled or interrupted, or which results in medically imposed
restrictions as certified by a Physician at the time of Loss preventing
continued participation in the Trip;
(2)
Sickness or Injury of a Family Member not traveling with the Insured Such
disability must be so disabling as to reasonably cause a Trip to be canceled or
interrupted and must be certified by a Physician;
(3)
Sickness or Injury of the Business Partner must be so disabling as to reasonably
cause the Insured to cancel or interrupt the Trip to assume daily management of
the businessSuch disability must be certified by a Physician;
(b)
Inclement Weather causing delay or cancellation of travel;
(c)
Strike causing complete cessation of travel services at the point of departure
or Destination;
(d)
the Insured’s Primary Residence or Destination being made Uninhabitable or
Inaccessible by Natural Disaster, vandalism or burglary;
(e)
the Insured or Traveling Companion is hijacked, quarantined, subpoenaed or
required to serve on a jury;
(f)
the Insured or Traveling Companion is called to active military service or
military leave is revoked or reassigned;
(g)
a Terrorist Incident in a City listed on the Insured’s itinerary within days
of the Insured’s scheduled arrival
Trip
Cancellation and Trip Interruption Proof of LossThe Insured must provide Travel Guard
documentation of the cancellation or interruption and proof of the expenses
incurredThe Insured must provide proof of payment for the Trip such as
canceled check or credit card statements, proof of refunds received, copies of
applicable tour operator or Common Carrier cancellation policies, and any other
information reasonably required to prove the LossClaims involving Loss due to
Sickness, Injury, or death require signed patient (or next of kin)
authorization to release medical information and an attending Physician’s
statementThe Insured must provide Travel Guard with all unused air, rail,
cruise or other tickets if he/she is claiming the value of those unused
tickets
As the loss was due to arriving at the airport counter
late due to a medical condition, that was not certified by a physician, we are
not able to extend benefits. . Unfortunately, we are not able to extend
benefits for the expenses being claimed
If the insured has any further questions related to
this claim, we welcome them to contact our Claims Department at ###-###-####
Of course, we reserve all rights under the policy and
the law, and none of our communications may be construed so as to waive any of
those rights
Sincerely,
*** ***
Complex Claims Adjuster

November
To Whom It May Concern,
Thank you for the opportunity to provide a response to Mr***’s
recent concern regarding his Trip Cancellation claim (UC8***)
Our records indicate that the insured purchased insurance on
05/13/2017,
which became effective on 05/14/2017, to cover travel between 08/11/
through 08/14/2017. The trip was
cancelled on 08/05/as a result of MrAlalwan, Traveling Companion, being
required to work during the scheduled travel dates. Unfortunately, being required to work during
the scheduled travel is not recognized as a covered loss under the Trip
Cancellation benefit.
Please see the named, covered perils below:
Section II -
Benefits
TRIP CANCELLATION
AND INTERRUPTION
The Company will
reimburse the Insured a benefit, up to the Maximum Limit shown on the Schedule
or Declarations Page, if an Insured cancels his/her Trip or is unable to
continue on his/her Trip due to any of the following Unforeseen events:
(a) Sickness, Injury
or death of an Insured, Family Member, Traveling Companion or Business Partner;
1) Sickness or
Injury of an Insured, Traveling Companion or Family Member traveling with the Insured
must be so disabling as to reasonably cause a Trip to be canceled or
interrupted or which results in medically imposed restrictions as certified by
a Physician at the time of Loss preventing your continued participation in the
Trip;
2) Sickness or
Injury of a Family Member not traveling with the Insured;
3) Sickness or
Injury of the Business Partner must be so disabling as to reasonably cause the
Insured to cancel or interrupt the Trip to assume daily management of the
businessSuch disability must be certified by a Physician
(b) the Insured’s
Primary Residence being made Uninhabitable or Inaccessible by Natural Disaster,
vandalism or burglary;
(c) the Insured, or
Traveling Companion is hijacked, quarantined, subpoenaed or required to serve
on a jury;
(d) the Insured
and/or Traveling Companion is directly involved in a traffic accident, substantiated
by a police report, while en route to the Insured’s Destination;
(e) a Terrorist
Incident in a City listed on the Insured’s itinerary within days of the
Insured’s scheduled arrival
While we appreciate the opportunity to review Mr***s’s claim, we
are held to the terms and conditions of the policy purchased. The policy does not provide coverage for being
required to work during the scheduled travel dates. At this time, our position is maintained as
the reason for loss falls outside the scope of coverage purchased
A request has been sent and a member of our management team will be in
contact with Mr***.
If the insured has any further questions related to this claim, we
welcome them to contact our Claims Department at ###-###-####
Of course, we reserve all rights under the policy and the law, and none
of our communications may be construed so as to waive any of those rights
Sincerely,
*** ***
Complex Claims Adjuster

May
To
Whom It May Concern,
Thank
you for the opportunity to provide a response to Mr***’s recent concern
regarding his Event Cancellation claim (UC8***)
Our
records indicate that the insured purchased insurance on 03/29/2017, which
became
effective on 03/30/2017, to cover an event on 05/13/2017. Due to a medical condition of Mr***’s
Traveling Companion, Bev, her ticket was cancelled on 05/13/2017. Unfortunately, we were not able to extend
benefits as no Physician was seen to certify the loss to provide valid proof of
reason for the claim as required by the policy
Please
refer to the pertinent policy wording:
Section
III - BENEFITS
EVENT
REGISTRATION CANCELLATION AND INTERRUPTION BENEFIT
The
Company will reimburse the Insured a benefit, up to the Maximum Limit shown in
the Schedule if an Insured cannot attend or complete the Event due to any of
the following Unforeseen events:
(a)
Sickness, Injury or death of an Insured, Family Member, Traveling Companion, or
Business Partner;
(1)
Sickness or Injury of an Insured, Traveling Companion, or Family Member
traveling with the Insured, must be so disabling as to reasonably prevent the
Insured from attending the Event or that results in medically imposed
restrictions as certified by a Physician at the time of Loss preventing the
Insured’s completion of the Event;…
Section
V
PAYMENT
OF CLAIMS
Registration
Fee or Event Ticket Coverage Proof of Loss: The Insured must provide Travel Guard documentation
of the cancellation and proof of the expenses incurredThe Insured must
provide proof of payment for the Event such as canceled check or credit
card statements, proof of refunds received, copies of applicable
ticket broker, tour operator or Common Carrier cancellation policies,
and any other information reasonably required to prove the LossClaims
involving Loss due to Sickness, Injury, or death require signed patient
(or next of kin) authorization to release medical information and an attending
Physician’s statementThe Insured must provide Travel Guard with all
unused Tickets if he/she is claiming the value of those unused Tickets
The
policy requires a Physician to certify the loss at the time it occurs as proof
of loss for the claim. Unfortunately, as
no Physician was seen, we are not able to extend benefits.
If
the insured has any further questions related to this claim, we welcome them to
contact our Claims Department at ###-###-####
Of
course, we reserve all rights under the policy and the law, and none of our
communications may be construed so as to waive any of those rights
Sincerely,
*** ***
Complex
Claims Adjuster

6/9/To whom it may concern, Thank you for the opportunity to provide an additional response to Mr***’s recent concern regarding his Medical Expense claim (***)The insured’s claim for the medical expenses was denied because there was no documented treatment by a Physician during the complainant’s trip, which is required in order for the medical expense coverage to be applicable. While we do understand Mr***’s concerns and appreciate his position on the circumstances regarding the medical expenses, we must adjudicate each claim and circumstance based on the policy wording contained in the insured’s purchased policy. Unfortunately, the policy wording below is very clear in stating that the initial documented treatment is received from a Physician during the TripPlease refer to the policy wording, which states in pertinent part: ACCIDENT SICKNESS MEDICAL EXPENSE BENEFIT If, while on a Trip, an Insured suffers an Injury or Sickness that requires him or her to be treated by a Physician, the Company will pay a benefit for Reasonable and Customary Charges, up to the Maximum Limit and after satisfaction of the Deductible shown in the Schedule or Declarations PageThe Company will reimburse the Insured for Medically Necessary Covered Expenses incurred to treat such Injury or Sickness within days of the date of the accident that caused the Injury or the onset of the Sickness provided the initial documented treatment was received from a Physician during the TripThe Injury must first occur or the Sickness must first begin while on an overnight Trip with a Destination of at least miles from the Insured’s Primary Residence, while covered under the PolicySubmitted claim documentation indicated that the complainant did not seek documented treatment from a Physician until he returned home from the scheduled tripTherefore, since there was no treatment by a Physician during the Trip, coverage is not applicable based on the policy wording above, and the claim for the medical expenses incurred once returning home from the trip remains deniedIf the insured has any further questions related to this claim, we welcome them to contact our Claims Department at ###-###-####Of course, we reserve all rights under the policy and the law, and none of our communications may be construed so as to waive any of those rightsSincerely, *** *** (Complex Claims Adjuster)Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

9/16/
To whom it may concern,
Thank you for the opportunity to provide a response to Ms***’s
recent concern regarding her Trip Cancellation claim (***)
To provide an update on the claim, our records indicate that
this claim was reviewed and processed today,
9/16/Unfortunately, the reason provided for the
cancellation of the trip is a General Exclusion under the policy, and the
request for reimbursement has been denied.
Our records also indicate that
the assigned adjuster called and advised the insured of the claim status on 9/16/16,
leaving a message with the information and adjuster’s contact information
If the insured has any further questions related to this
claim, we welcome them to contact our Claims Department at ###-###-####
Of course, we reserve all rights under the policy and the law, and
none of our communications may be construed so as to waive any of those rights
Sincerely,
David *** (*** *** ***)

To whom it may concern:Mr*** has filed a Deptof Insurance (DOI) complaint with the State of WIAll further correspondence will be done through this processMrCypher should be receiving a response from the DOI after 2/16/16.Thank you for the opportunity to response to Mr*** complaint Sincerely, *** ***

10/24/
To whom it may concern,
Thank you for the opportunity to provide a response to Kandy
***’s recent concern regarding her Trip Cancellation claim (***)
To provide an update on the claim, our records indicate that
the insured purchased insurance on 6/21/2016,
which became effective on
6/22/2016, to cover travel between 9/7/2016-9/11/Because of
investigations of a new medical condition, Ms*** cancelled her trip to
Las Vegas and is seeking reimbursement for the cost of her non-refundable
airline ticket
Ms*** initiated her claim on 8/9/by telephone
Once the claim was initiated, a letter was sent to the insured which explained
the documentation required to review her claim, which includes the request for
a doctor’s statement to substantiate the reason for her claimDocumentation
was submitted via e-mail on 9/12/Ms*** contacted our Claims Call
Center by phone on two separate occasions for the status of her claim, on
9/19/and 10/5/During each of those phone calls, the insured was
asked to allow 4-weeks for review of her claim
The analyst reviewed Ms***’s documents on
10/7/It was during that time that we confirmed no doctor’s statement had
been submittedThe analyst sent the insured an email which requested
completion of our Medical Authorization as well as our Medical CertificateMs
*** responded with a completed Medical Authorization as well as a letter
to us which provided the names and contact details for the two physicians she
has been seeing for her conditionShe’s requested that we reach out to each of
the physicians to have our Medical Certificate completed for her We would be glad to forward a blank copy of
the Medical Certificate claim form to Ms***’s doctorsHowever, it
will be her responsibility to ensure her providers complete, sign, and return
for her claim
If the insured has any further questions related to this
claim, we welcome them to contact our Claims Department at ###-###-####
Of course, we reserve all rights under the policy and the law,
and none of our communications may be construed so as to waive any of those
rights
Sincerely,
Erica *** (Complex Claims Analyst)

To whom it may concern:
This is in response to the
concerns raised by Mr*** regarding his baggage claim
According to the
information provided, Mr***’s luggage was damaged and items were stolen
while traveling. Unfortunately, we did
not receive a police report
for the theft or a proof of loss for the damage;
therefore, we are unable to extend coverage for the loss.
Please
refer to the policy wording, which states in pertinent part:
Baggage and Personal Effects Proof of Loss: The Insured must:
(a) report theft Losses to
police or other local authorities as soon as possible;
(b) take reasonable steps to
protect his/her Baggage from further damage and make necessary and reasonable
temporary repairs; (The Company will reimburse the Insured for those expenses
The Company will not pay for further damage if the Insured fails to protect
his/her Baggage);
(c) allow the Company to
examine the damaged Baggage and/or the Company may require the damaged item to
be sent in the event of payment;
(d) send sworn proof of Loss
as soon as possible from date of Loss, providing amount of Loss, date, time,
and cause of Loss, and a complete list of damaged or lost items; and
(e) in the event of theft or
unauthorized use of the Insured’s credit cards, the Insured must notify the
credit card company immediately to prevent further unlawful activity
Notice of LossIf the Insured's property covered under the Policy
is lost or damaged, the Insured must:
(a) notify Travel Guard as
soon as possible;
(b) take immediate steps to
protect, save and/or recover the covered property;
(c) give immediate notice to
the carrier or bailee who is or may be liable for the Loss or damage;
(d) notify the police or
other authority in the case of robbery or theft within hours
Proof of LossThe Insured must furnish Travel Guard with proof of
LossProof of Loss includes police or other local authority reports or
documentation from the appropriate party responsible for the LossIt must be
filed within days from the date of LossFailure to comply with these
conditions shall not invalidate any claims under the Policy
Based
on the documentation included in the claim file, we have determined that the
expenses being claimed are not covered under the terms of the policy. While we wish the
outcome of our review could have been more favorable, we must adjudicate each
claim in accordance with the terms and conditions of the policy purchased by
our InsuredTherefore, we must maintain
the denial of this claim as it falls outside the scope of the coverage
purchased
Thank you for the opportunity to review and respond to Mr***’s concerns
If Mr*** has any further questions
relating to his claim, we welcome him to contact our Claims Department at
###-###-####
Sincerely,
*** *** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** claims (for the first time) that our trip was booked through Expedia.com. I booked the trip through Travelocity and never received any e-mails or documentation that would suggest the trip was booked through Expedia. All of the booking confirmations came to us directly from Travelocity, not Expedia. I would like to know how Mr*** was able to make this determination. I would also appreciate it if Mr*** could share with me whatever documentation he was able to obtain to prove the trip was booked through Expedia. A few things seem strange to me; 1) Travelocity provided us with the Travel Guard claim form and the directions for submitting the claim to Travel Guard; 2) Why am I learning of this more than months after first submitting our claim? Regardless of which company was the underwriter of this trip, Travel Guard has been totally incompetent and irresponsible in the handling of this matter. If they didn't underwrite the trip, they should have been able to communicate that to me when they were in the early stages of reviewing our claim.
*** ***

To whom it may concern: This is in response to the concerns raised by Mr*** concerning his travel claim. According to the information provided, Mr*** was denied boarding due to a medical conditionMedical conditions that cause interruption or cancellation of the intended
travel are required to be certified by a PhysicianUnfortunately, as a Physician did not certify the loss, benefits would not be payable under Trip Interruption. Please refer to the policy wording, which states in pertinent part: TRIP CANCELLATION AND INTERRUPTION The Company will reimburse the Insured a benefit, up to the Maximum Limit shown in the Schedule if an Insured cancels his/her Trip or is unable to continue on his/her Trip due to any of the following Unforeseen events:(a) Sickness, Injury or death of an Insured, Family Member, Traveling Companion or Business Partner;(1) Sickness or Injury of an Insured, Traveling Companion or Family Member traveling with the Insured must be so disabling as to reasonably cause a Trip to be canceled or interrupted or which results in medically imposed restrictions as certified by a Physician at the time of Loss preventing your continued participation in the Trip; (2) Sickness or Injury of a Family Member not traveling with the Insured;(3) Sickness or Injury of the Business Partner must be so disabling as to reasonably cause the Insured to cancel or interrupt the Trip to assume daily management of the businessSuch disability must be certified by a Physician.(b) Inclement Weather causing delay or cancellation of travel; (c) Strike causing complete cessation of travel services at the point of departure or Destination; (d) the Insured’s Primary Residence being made Uninhabitable or Inaccessible by Natural Disaster, vandalism or burglary; (e) the Insured, or Traveling Companion is hijacked, quarantined, subpoenaed or required to serve on a jury; (f) the Insured and/or Traveling Companion is directly involved in or delayed due to a traffic accident, substantiated by a police report, while en route to the Insured’s Destination;(gi) a Terrorist Incident in a City listed on the Insured’s itinerary within days of the Insured’s scheduled arrival;(h) the Insured or Traveling Companion is involuntarily terminated or laid off through no fault of his or her own more than days after an Insured’s effective date of coverage provided that he or she has been an active employee for the same employer for at least yearTermination must occur following the effective date of coverageThis provision is not applicable to temporary employment, seasonal employment, independent contractors or self-employed persons. “Physician” means a licensed practitioner of medical, surgical, dental, services or the healing arts including accredited Christian Science Practitioner, acting within the scope of his/her licenseThe treating physician cannot be the Insured, a Traveling Companion, a Family Member, a Business Partner or retained by the Policyholder. Trip Cancellation and Trip Interruption Proof of Loss: The Insured must provide Travel Guard documentation of the cancellation or interruption and proof of the expenses incurred. The Insured must provide proof of payment for the Trip such as canceled check or credit card statements, proof of refunds received, copies of applicable tour operator or Common Carrier cancellation policies, and any other information reasonably required to prove the LossClaims involving Loss due to Sickness, Injury, or death require signed patient (or next of kin) authorization to release medical information and an attending Physician’s statementThe Insured must provide Travel Guard with all unused air, rail, cruise or other tickets if he/she is claiming the value of those unused tickets. Based on the documentation included in the claim file, we have determined that the expenses being claimed are not covered under the terms of the policy. While we wish the outcome of our review could have been more favorable, we must adjudicate each claim in accordance with the terms and conditions of the policy purchased by our Insured Therefore, we must maintain the denial of this claim as it falls outside the scope of the coverage purchased. Thank you for the opportunity to review and respond to Mr***’s concerns If Mr*** has any further questions relating to his claim, we welcome him to contact our Claims Department at ###-###-####. Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not advice by their Representative when I informed that my trip was cancelled, their representative never asked what was the reason of us we were late of the flightIf their representative is knowledgeable she should ask me the reason why our trip causes us to be late, I could explain because of medical reason and their representative can advice us to see a Doctor right away for proof of medical claimIf their representative does not know how much more me as their customer, their representative should know better than me
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Ms***, Thank you for contacting AIG Travel Guard. I have reviewed the information regardging travel insurnace policy ***. In good faith I have canceled this policy and issued a refund back to the credit card used to purchase this policy ending in 7674. The credit is in
the amount of $129.30. Please allow 5-business days for this credit to appear on your statement. If you have further questions please contact me at ###-###-####We value our customers and look forward to servicing you in the future. Thank youKim K*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. As Revdex.com can see I was rejected a response to my previous messageI want to get the dispute approvedOnce it is approved this case can be closedAll that Travel Guard has to do is simply issue a reimbursement to the same credit card I paid with and viola, the dispute will be automatically closed in my favorThis case CANNOT be closed on either end until I get the money back from this scam of a business
Regards,
*** ***