Amaral Bus Company, Inc.

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*** *** *** *** Please reopen my complaint, Ghent Chevrolet has not honored what they agreed on doing to make things rightAbout weeks ago I setup an appointment to meet with them, when I arrived there with my wife they told me that they'd be unable to meet with me because the owner was not presentThey were supposed to get back with me to "reschedule" but I have yet to hear back from themQuite frankly without your help they probably would not call me backPlease help me, they have ruined my car door, and thet need to fix their mess up.Thank you!

Please see attachment.To Whom It May Concern:I can understand Mr***'s frustration with his Pontiac Bonneville In looking at his service history, I see he has had three transmissions replaced, the first he paid for and the other two were done at no charge to him (warranted)In
addition to the transmission replacements, he has had two repairs to internal components and two visits with no problem found diagnostics also, at no additional charge to him. His recent trip here did not uncover any fault with the transmission as stated on the repair order, test drove vehicle and checked for diagnostic trouble codes and none were foundAlso checked torque converter engagement operation and line pressures and both were within factory spec's Fluid color and level were good and no debris found in fluid A check for leaks and metal contamination was inconclusive.The diagnostics were followed and no corrective repairs were recommended under factory warranty.A repair that is "outside factory" warranty limits and not recommended by GM, was given to install an aftermarket shift kit that could improve shift quality this would be at his choosing since it is not recommended by the manufacture.We attempted to explain the limitations of this repair and emphasized that this repair is not recommended by GM or covered by warranty I'm sorry that he was so upset and sorry for the aggravation we've caused him I do understand his frustration.I don't see any need to perform any repair as a part of GM's warranty at this time Therefore there is no need to repair his transmission at no charge as he has requested

We have spoken to *** *** and resolved all concerns he had, because of the -$28,in negative equity he was trying to carry over on to the new loan we were unable to attain financing for himThank you

Complaint: ***
I am rejecting this response because: we paid for a year *** They just instated the contract as of March 25thWe paid for years and we want the entire year *** NOT 1/yearsIf they just instated the contract March 25th than it should be good for the NEXT yearsThat will resolve this issueNot 1/years on a year contract!!
Regards,
*** ***

I went back and all the service manager said is that he drove the car and didn't notice or find anything! Time after time I have told him and others that the car had to be driven for some time to get it to shift hard! The service manager told me to bring it back when it started again! I can't tell you how many times I have been there at Ghent Chevrolet for the original and continual problem! They know it shifts hard because they put a new transmission in my car at a cost of $and the problem still exists! Then they tell me that a shift kit will solve the problem but will cost me another $2300!At first, there was a different service manager and different service advisors! All seems like a dealership scam to make as much money from me as possible! The transmission shifts hard and a shift kit will solve the problemI am told the shift kit has nothing to do with the transmission????? It's after market and therefore, I must pay! Now, tell me, is some kind of scam against me! Yes it is! The Revdex.com needs to hold Ghent Chevrolet accountable! I will not discuss this issue with the service manager again, only Mr Ghent!My plan after this if you can't resolve the issue is to contact the newspapers and post my issue online!

I apologize for the confusion, we have attached a body shop estimateHaving to repair the damage that was caused while you were in possession of the vehicle is our main concern. Thank you

Complaint: ***
I am rejecting this response because:You can't even acknowledge your ad is fakeNo where in that ad does it imply those odds are regarding a raffle at the dealershipNor did it imply the little 'activation' number had anything to do with that raffle. It clearly says scratch and win a prize corresponding to the number scratchedI scratched and it was the number corresponding to the car/cashGiven that I have a high res PDF of the add, and I also kept the lotto tickets (proving I went there, and did everything right), I'm beginning to think I have a case on my hands
Regards,
*** ***

See attachementWe invite Mr*** to get another opinion from a qualified GM dealer to see if they find anything wrong with the transmissionWe would want to see the repair order with the notes from the dealership and we would want the diagnosis based on fact not opinionThe diagnosis should be done per GM guidelines and we would want the results of that diagnosis procedure the technician performedWe cannot find anything wrong with the transmission

RevDex.com:
I have reviewed the response made by the business, and hope that in my now 6th visit to resolve this issue Ghent chevrolet and cadillac will do what is right and fix what they broke I will certainly be updating you if it is not, and I will include pictures this time around
Regards,
*** ***

Can we please have a recording of that call. Thank you

This is not a advertisementNo purchase is necessary in order to winWe have prizes on sight that we are looking forward to giving away, all odds are plainly stated on front of mail pieceI apologize that the prize you received had expired, I double checked and I am not sure how that
happenedThe lottery tickets we have do not have an expiration date on them, however if you would like to bring those tickets in we would be happy to exchange them for different tickets (even if you had scratched them) I am truly sorry that you did not win a bigger prize, I know it is frustratingWe listed all the odds in large print under all prizes to be very upfront about the odds of wining and be transparentThe winning numbers have been mailed and we are hoping that those people show up to claim their prize Thank you and again I apologize you were not happy with your prize

Complaint: ***
I am rejecting this response because:Hi Tim,With all due respect, you are incorrectI was specifically told by the sales representative that I had indeed won the car or cash prizeMaybe you instructed your sales team not to say such a thing to your customers, but, in fact, he didIf you had chosen to advertise and attract customers with a less shady scheme, this type of slip up by an employee would not be an issue for youI think it is very disappointing that you seem to show no regard for the emotional toil inflicted on potential customers, especially when your own staff has made promises that your dealership has no intention of keeping.When I received what I thought to be bait-and-switch marketing from your company, I called to specifically inquire and seek clarification from your staffWhile on the phone, your sales representative guaranteed to me that if the number on my flyer matched an associated number below, I would receive that specific prize when I came to the establishmentI repeated this back to him, and he confirmed what I had saidI then agreed to come to the dealership promptly this morning to receive my prize, as he suggestedTo me, this sounds like an offer (of goods/services from one party) and an acceptance (of named goods/services by another party) which is what is required for a legal verbal contract in the state of ColoradoI will continue to pursue a resolution with you if necessary, because this is a very questionable marketing strategy which you have adopted, and I believe you should be held responsible for promises that are made to customers, and should not be able to easily break those respective promises.I called the dealership at 10am this morning and requested to speak with you, but was told you would have to call me backIf you would like to work out a resolution to this issue, you may call me at the phone number I provided to your sales team at that timeAlternatively, we can continue this conversation through the Revdex.comOtherwise, my complaint will stand and will be classified as unresolved, as I am still very dissatisfied with this issue and the lack of effort to resolve it.Thank you for your time.
Regards,
Amanda Gail Smallwood

Complaint: ***
I am rejecting this response because: I don't consider this an actual response to a complaint....seriously?ghent Chevrolet did NOT activate the *** warranty until March of this year AND then Bob Ghent told us their contract we and they signed did not prove we had paid for a warranty!!!!????? And this is their response....this is such a joke
Regards,
*** ***

Due to your concerns, we would like to re-inspect your Pontiac at your conveniencePlease call Ron B***, my service manager to schedule an appointment

Complaint: ***
I am rejecting this response because:We have taken the car back and it still has several issues, we will have to take it to a different shop to have it repaired properlyPanel gaps are
still incorrect, looks like the quarter panel was installed improperly and that is causing the issues, it also needs to have some paint work done againWhen they removed the side panel in the trunk they just ripped it out and destroyed it, then they failed to put the clips back in that hold it in placeThey also failed to clean the inside of the car and left it covered with white dust from the body shopThe insurance company has looked at the car and found several things wrong on the underside of itI was offered a bribe by the service manager, he said if I remove the Revdex.com complaint he would pay for the shock and chrome trim pieceThat seems wrong to me and I am willing to pay the $to let people know how this business treats their customers and the poor quality of repairs they put out
Regards,
*** ***

We have called the customer at the phone number provided but was unable to make contact. We emailed the customer and after several days we have not received a response

***This issue should be resolved at this time, the door is fixed and noise is gone Thank You JerryM***

Dear ***, We have reached out to you multiple times to try and schedule an apptto have the vehicle inspected by our mechanic. When would be a good time? I understand your concern, however we would never try and hide a mechanical issue from our guestSometimes people who trade vehicles in
do try and hide stuff from us, that is why we want to schedule an apptto get to the bottom of thisWe would be more than happy to provide a vehicle to drive while the inspection is being performedWe also have received multiple negative reviews across the web from you, please allow us to help before jumping to conclusions on what we will or will not doSometimes mechanical issues do arise, the only way we can help is if you contact us and allow us to helpThank you

Tell us why here*** picked up his vehicle after the first repair and few days later *** contacted me and brought to my attention that there were some panels that did not fit correctly and a finish concern on the painted panels. We scheduled the vehicle back into the shop and I went over the concerns with ***. He mentioned to me he also wanted the left rear shock replaced at his expense as that was not being covered by the insurance claimWhen we were going over his concerns, he also mentioned a triangle trim piece on the left side by the rear door, that “must have come off when he washed his vehicle” between the two shop visits. There were some parts that we were to replace that seemed at the time, were sub-standard and a supplier was to re-supply those parts. An insurance supervisor when going over these concerns pointed out edges that did not match and advised the supplier should re-supply those partsAfter sometime we acquired and painted and installed those parts which took multiple parts for us to accept a proper fit at the edges that were mismatched. This did not address the gap concerns *** pointed out, and the doors were adjusted to attempt to correct those. After our body technicians said the repairs were done, I met *** and we went over his prior concerns and he said some of the issues were corrected, however there were gaps in the trunk lid that were not mentioned on our review and I had not marked on his vehicle. He said he was advised by the insurance company to pihis vehicle anyway and he would be in contact with me about what the next step would beDuring the process and when updating *** on the status of his vehicle he mentioned he was not going to pay for the shock now, as the repair took too long. We had a conversation about how I could handle this, and I was willing to work with him if he worked with me. This was in no way a bribe as he claims, rather a goodwill offer if he was also willing to work with us. He did not pay for the shock or the trim that was installed on the non-accident side of the vehicleI mentioned we want to repair his vehicle properly and I apologized for the amount of time involved in securing the additional parts and the time that it took. *** also said he needed a rental for transportation which we provided at no charge to him or the insurance company for the second visit.

Complaint: ***
I am rejecting this response because:First of all, you were not involved until the second time I had to bring it backThe shock had been discussed after the first estimate that I received and I did say I would pay for itHowever after being lied to for almost two and a half months and seeing the poor work ethic and flat out disregard for peoples vehicles from your employees I felt that the least you could do is pick up the cost of one shock, $140. It was not a sudden decision to not pay for it as you make it out to beYes the chrome piece did come off in the car wash and I never asked you to pay for that or even hint that you had anything to do with itI asked if you could order it and I would pay for it. I'm not sure what else you would call it if not a bribeI had expressed my opinion to a couple different people in the body shop on who needed to pay for the shock before it was installedYou guys had three months to get it ordered and couldn't do itI was told several times it was ordered and you were waiting on the parts departmentI called the parts department and ordered it myself and it was magically there the next dayI call b.son you ever ordering the shockThe insurance company would have told you the car was totaled back in January if you followed their processesWe paid $for the car and the total cost of repairs was $Your body shop did such a bad job with the repairs that it needs to all be done again. The insurance company is totaling it, so now we have waited over three months to end up without a car when you could have just told us that in JanuaryThank you for wasting our time and money, I really enjoyed waiting around for the calls that never came in when you said you would callI had a blast having to drive to the body shop all the time and spending my time bothering your employees trying to find out what was going on when all it should have taken was for you to communicate to your employees that they need to do their jobs to the best of their abilitiesIt was a pathetic effort on all of your parts to make this rightMike is the only one that took the time to find out what went wrong and he did a great job on trying to make it rightI told you that and it did not phase you one bit, did you thank him and make sure that he was paid for that time? He mentioned that they get paid by the amount of work they get done
Regards,
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