Amaral Bus Company, Inc.

Please see my response in green below, thank youMy husband bought a truck there, and they have done nothing but give us the run around. First it was with the tags, lying saying they were giving a 60 temporary tag, only when papers were signed they give him a 15 day tag. Due to privacy laws we can not disclose any information to a spouse who is not on the contract or title unless we have the guests consent. As previously stated in my previous response, on July 1st 2016 the State of Colorado changed their laws and will only allow us to issue a 15 day temp tag for out of state guests. I apologize for the unconvince, I agree 15 days is a short time to get everything done. My title clerk called and assisted in a extension to try and help. He had to take off work and go sit at the DMV to get an extension which would not have had to happen if they would have done what was told from the beginning and would not have been a problem if know ing up front. We have called and called and nothing but lies. They also gave us a tracking number for the payoff of the truck my husband traded in saying it was a [redacted] tracking number and guess what it is not the correct tracking number. It is not for [redacted] or [redacted]. So there is another lie. They say they are going to call you back and never return calls. Tim, Rico and Rich has done nothing at all but lie. Rich does not return calls, Tim called back once and hung up on my husband because my husband got upset with the way he was treated. Mr [redacted] used vulgar/abusive language and was warned that if he continued to speak that way the call would be ended. He chose to continue his abusive language and the call was ended. Rico was the finance guy so there he lied up front with a smile on his face. I will never do any type of business with them. They also lost a few more customers that we were sending their way. They said they would pay us back for the $7 for the extended temporary tags.Mr. Duhon, declined the reimbursement. We are still willing to reimburse if needed, just need your receipt. Then Mr. Rich said he would go above and beyone to get us some credit or something. But again lies. We have verified that the guest payoff was received and have been in touch with Mr [redacted], who has stated that his concern was not the payoff but the registration. ( I can forward emails between Mr. [redacted] and us if needed) Keep in mind we are still less than 20 days from the date of purchase, some patience is needed for all the paperwork to be completed. Thank you again for your time, please contact me directly if any further questions. Thank you

Tell us why here...
 
The store manager at Long's Manana call customer today to discuss the concern.  He apolized for the way his assistance manager had handled the interaction.  The customer had received her return but was dissatisfied with how it was addressed.  The manager...

assured her he would follow up with his ASM on how this needs to be handled differently going forward.

Hello. I am sorry to here our customer was not fully satisfied with our vehicle we sold her. Unfortunetly we were unaware of the problem her car had prior to the sale of her car. According to her father she was in desperate need of a car asap and we quickly serviced the car for her so she wouldn't...

have to keep borrowing her fathers. Once she took position of the car she did notify us that it did not pass a RI. Inspection sticker. The vehicle only came with a Ma. Inspection sticker warrenty. We are a MA. dealer and follow MA. dealer laws. Never the less we would still honor her RI. Inspection fail and would promptly repair the car at no charge to her. According to our bill of sale, any and all warrenty work must be done at Amaral's. I will attached a signed by her agreement. Also it states that any outside work not performed by us would not be compensated or warrenty by us. Again see attached. Ma. law does not cover rental car fees either. The same day the car was taken in for repair she did indeed call three times. The problem was still under diagnosis and we did not have an answer for her hence why we said we would take her number and call her back once a problem was discovered. After the problem was found, we then needed to order the part and wait for the part to come it. That unfortunately took a few days to arrive. We did explain to her a used part and was going to be the only way to fix the problem. Because the car was a 2003, a new one was no longer available from the dealer. After the part was installed the car needed to be driven approx. 300 miles to make sure all computers systems were check. She called and really needed the car. We then said, ok you can pick up the car but it still not ready and needs to be driven. If any problem should occur, bring it back and we would solve it. We even allowed her to pick up the car after hours because she could not make in time before we close. We tried our best to work with her and her father the best we can. Even though I have a signed bill of sale from her stating repairs must be done by Amarals and Ma. Lemon Law does not cover rentals, I am willing to pay for the repair but not the rental.  We will refund her $210.00. I believe we are being more than fair and continuing to try and work with her. Thank you.

Complaint: [redacted]
I am rejecting this response because:So basically, your mailer provides conflicting rules.And this still doesn't adress the fact that I was told over the phone that I was the grand prize winner. Can you even prove that anyone won the grand prize? Or did you just give away a bunch of scratch off tickets?If this can't get resolved through the Revdex.com, the next step is a call the the Attorney General's consumer protection office.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Kenny did call me last week to tell me that the $125 charge would be removed. I had already contacted the Revdex.com by the time I heard...

from him. Yes, you can tell the Revdex.com that the matter has been satisfactorily resolved. I did not contact the Revdex.com after I heard from Kenny. I had contacted them before.Thanks for your help,[redacted]

We would like a recording of the call where the lady said he had won the grand prize please.

Complaint: [redacted]
I am rejecting this response because: I should never have had to involve the Revdex.com & Auto Dealers Association to get this issue resolved it should have been taken care of as soon as the proper paperwork was supplied to them.The day before I contacted the Revdex.com & ADA a representative of Ghent Motors, Troy, told my wife that it would take another 45-60 days to get the refund, then told her "go ahead & call the Revdex.com & ADA!" Then hung up on her. I also feel that they continually tried to push this off in hopes that we would get frustrated and just give up on the refund so that they could just keep the money. I feel that we should have been refunded the total amount of the warranty plus interest due to the length of time this took and all the hassles and headaches we had to deal with. I also find it very coincidental that the day that we contacted the Revdex.com & ADA they magically came up with a check for the refund, which they lied in there response through you to us about, the check was made out & dated Wednesday September 13, and mailed late that day or the next day.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  It took them five months, and complaining to the Revdex.com, but I am glad that it is finally fixed. Thank you Ghent for rectifying the issue, & thank you Revdex.com for making this possible. Iur vehicle is a joy to drive again!
Regards,
[redacted]

We have reached out to our guests to let them know that this issue has been resolved. I have uploaded proof that the [redacted] is in effect as per their contract. I apologize for any inconvenience  that this may have caused. We have made things right with our guest and their original...

contract is in effect with an expiration of 10/03/2018 or 108355 miles and a Zero deductible. Thank you

My husband bought a truck there, and they have done nothing but give us the run around. First it was with the tags, lying saying they were giving a 60 temporary tag, only when papers were signed they give him a 15 day tag. He had to take off work and go sit at the DMV to get an extension which would not have had to happen if they would have done what was told from the beginning and would not have been a problem if know ing up front. We have called and called and nothing but lies. They also gave us a tracking number for the payoff of the truck my husband traded in saying it was a [redacted] tracking number and guess what it is not the correct tracking number. It is not for [redacted], [redacted] or [redacted]. So there is another lie. They say they are going to call you back and never return calls. Tim, Rico and Rich has done nothing at all but lie. Rich does not return calls, Tim called back once and hung up on my husband because my husband got upset with the way he was treated. Rico was the finance guy so there he lied up front with a smile on his face. I will never do any type of business with them. They also lost a few more customers that we were sending their way. They said they would pay us back for the $7 for the extended temporary tags. Then Mr. Rich said he would go above and beyone to get us some credit or something. But again lies.Desired Outcome:Finish the Job

Complaint: [redacted]
I am rejecting this response because:This ad says I am a winner. I scratched the car. Why should it have scratches at all if they don't mean anything? This add is deliberately misleading. I've attached a PDF copy of said add to this response so others can see how rotten it is.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I reject any response from this dealership I will move forward in a different manner.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was not at fault for the accident and is supposed to be covered by the other party's insurance company which was provided to Ted H[redacted] finance manager and he said he was going to give them a call to get the damage repaired no where did he state it was 4K worth of damages and the document attached doesn't show a price. What I'm concerned about is this company's customer satisfaction goal! If I would and other [redacted] reviewers would rate it would be 1/10 if they would have done their job correctly this wouldn't be an issue the car wouldn't have damage and miles on it! But it was their fault and because they are a dealer and I'm just a consumer they feel they have the power to lie and do shady business I want to make sure this business reputation gets worse and worse because they are rude and disrespectful like the message they sent earlier stating if I have any questions to contact them directly I have tried multiple times in one day they ignore me and walk away instead of handling things like adults and mature way they run away like cowards! I need this resolved asap because now I'm car(less) my wife is still pregnant and could give birth any given moment because twins don't stay full term and I can purchase a car because that was all my money we had for a down payment and we got robbed for it by this shady business!  So we need something in return to compensate for this error this business has made by law if a contract is canceled the full refund needs to be reimbursed also they have 10 days after the sale of the vehicle from the purchase date to mail out a letter stating we need to recurring the car because it wasn't approved but we haven't received anything and we came back before 10 days and also 21 days after to give them the remainder of the deposit 
Regards,
[redacted]

Dear [redacted],I apologize for the confusion, you wife Sherri [redacted] spoke to my Finance Director Troy yesterday evening. They resolved everything and Troy got a cancellation check sent out to you this morning, it was sent standard mail to the same address as you listed above. I made sure that the...

effective date was correct and again apologize for the confusion.  I appreciate your patience in this matter as well. Thank you if you have any further questions please reach out to me directly, at 970-[redacted] Sincerely,Tim E[redacted]GSM Ghent Motor Co.

[redacted]We would like to set an appointment up with you to have it looked at again by the Dealership Owner, Body Shop Manager, Sales Manager, and the Service manager.Please give us a call so we can set this up for you. Please plan on ½ to 1 hour for this appointment. Thank You

[redacted] vehicle was at the tow storage yard from03/07/2015 until 05/01/2015 when it was towed and arrived facility on05/01/2015. Repair order was opened on 05/04/2015 when customer called us togive us his information to open repair order. We informed him at that time thatwe needed him to...

come in and sign repair authorizations and give us theinsurance information so that we could begin repairs on his vehicle. We left 1message and spoke to [redacted] on 2 more occasions to remind him he needed tocome in and sign authorizations and that storage charges would be imposed ifrepair authorizations weren’t secured. [redacted] came in 3 weeks later on05/22/2015 and signed authorizations. At that time we informed him that heneeded to remove any personnel belongings out of vehicle and he declined bysaying that he didn’t have anywhere to store them. The vehicle was unsecure atthe time it was towed in due to the severity of the damage but we were not yetauthorized by [redacted] to move vehicle in to shop for security. We cannot beresponsible for any missing items for the 3 weeks that the vehicle was in ourlot before authorizations were signed and additionally, the signed repair orderalso states that we are not liable for missing items. The missing items in questionwere never seen by our technician once he starting repairs on vehicle.

We are in contact with this guest and addressing their concern. Thank you for your help.

Dear [redacted],On December 19th 2017 at 3:27pm you went onto our Website and submitted a inquiry on a New 2017 vehicle. We have you in our records as [redacted], we gained your information from your inquiry that you submitted. I apologize for any confusion that this may have caused you. When you...

submit a Inquiry on our website for information on a New 2017 we will definitely call to answer your inquiry. It sounds like your inquiry was submitted in error, I apologize for the inconvenience and have notated your inquiry as such.SincerlyTim E[redacted]GSMGhent Motor Co.

Complaint: [redacted]
I am rejecting this response because: I first went to Ghent Chevrolet in 2012 because my transmission was shifting hard! After inspection, I was told that a "code" indicated that I needed a new transmission! I questioned the code and ask them to thoroughly inspect the transmission. I was never shown or told why the transmission failed! I had no choice but to have a remanufactured transmission installed at a cost to me of $3,047. After a short period of driving, the hard shifting continued! I went back to Ghent Chevrolet and after further inspection, it was determined that, again, another remanufactured transmission was needed. Again, after a period of driving, the hard shifting started again! I went back to Ghent Chevrolet and once again an inspection was completed only to find fault in the transmission! At this time, the service department installed some shift modules and some gasket kits and assured me that the transmission problem was now solved! The transmission did work fine for some time but, eventually, the hard shifting began! I went back and after another inspection, now I am told the transmission is ok but, I would need a shift kit which would completely remedy the problem! The cost would be appropriately $2,300. Ghent Chevrolet is without a doubt, trying to avoid the problem without getting more money out of me. Initially, I was told I needed a new transmission but,  was never show or provided a substantial reason why and since the problem existed throughout my transmission experience with Ghent Chevrolet, l find it hard to believe that I ever needed a transmission! Finally, after all the time spent at Ghent Chevrolet, back and forth wasting my time and gas, I am told it is now something different! It's apparent to me that Ghent Chevrolet service technicians and advisors have been incompetent in their evaluation of the problem at my expense!Please ensure that Bob Ghent reviews this situation in its entirety!
Regards,
[redacted]

Thank you for your comments, Did you have any repairs needed in the first 2 1/2 years?