Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your order # [redacted] .Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.As we did not fulfill the order we are limited to what we can assist you withWe do have the A-to-z Guarantee, which is an investigation we do for two situations; if a Marketplace order does not arrive or if it arrives materially different, damaged or defective.For your convenience, I've filed an A-to-z Guarantee Claim for order # [redacted] You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Processing should be completed within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/I've filed a report to our Seller team on your behalfWhile in most cases we aren't able to share the results of an internal investigation, I can assure you that I'll update you if I'm able to share any changes that we make.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Regards,Purna C [redacted] *.Amazon.comhttp://www.amazon.com

Hello [redacted] I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges on your account.I've checked details of charges and can confirm that due to billing error we've charged your card with split charges of $on orders# [redacted] and # [redacted] .I can confirm that a refund of $and $processed on July 31, 2017.You'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation, and I hope this information helps.Regards,Raghavender S.Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience this has caused.I have processed a refund for this order # [redacted] After reviewing the screenshot you have sent to us, I see that a charge dispute had been submitted on the orderOur team is currently working with your card issuer to resolve this dispute.Card issuers usually resolve chargeback disputes within days, but sometimes it can take longerIf you need more information or wish to cancel any disputes, please contact your card issuer.I hope this helps.Regards,Raghavender S.Amazon.com

Greetings from Amazon.com, While we apologize for the frustration that this previous Seller went through during the brand registry process, unfortunately they chose to close their Seller account on 6/27/2016 and we are not able to reinstate Seller accounts after they have been terminated. They can register for a new seller account, but we are not able to reinstate the terminated account.

I did NOT receive my refund until 10/3/16. I have attached a copy of my statement with the refund date. I have no idea how to access the $10 that they are offering. I am an avid shopper on Amazon and those "discounts" they say they will give you, do not ever appear! You don't know you have them until they are expired. I have several that I never knew about until months later! I would gladly accept a visa gift card, but no credit from Amazon! Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello, As per section 21 of Amazon's participation agreeement, 'Amazon, in its sole discretion, may terminate this Participation Agreement, access to the Site or the Services, or any current fixed price sales immediately without notice for any... reason.' https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Thank you.

Hello [redacted] I'm Shalini Chauhan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message. I'm so sorry for the frustration this matter has caused. I'd like to assure you I've reviewed your... previous correspondence with us and I can completely understand your concern regarding your gift card and your amazon account. Upon checking with our team they have informed me that we have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled. We are unable to discuss other accounts with you. Unfortunately we would not be able to refund the amount until the account can be reopened. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Shalini C.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I've reviewed your email and I'm sorry to learn about the recent issues you've had with regards to Amazon Prime... Subscription. Its disappointing to hear our customer support agents are not able to help you in this issue. We are passionate about our customers and hope to provide a great customer experience overall - I'm sorry that wasn't the case. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.Further to your correspondence, I've checked your account under the email address that you've provided and see that the last transaction was on Friday, December 18, 2009. Please note that post this there have not been any other transactions. To get this resolved, I'd request you to provide the e-mail address associated with the charge and we'll look into this and get back in touch with you just as soon as we can.Alternatively, we can continue this investigation over the phone. Before you contact us, please check with authorized users of your credit card.If you've checked with others, please call call customer service with the following information:- Last 4 digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usAgain, I apologize for any inconvenience caused and I regret you've had to spend time dealing with this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment with the recent orders.I see a refund was requested to your payment method in the amount of $and $on both the orders respectively, but the refund is still processingOnce it's complete, we'll send you an e-mail confirmationYou'll see the refund on your credit card statement in the next 3-business days.Further, I also see a $Promotional Certificate is credited to your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Kavitha S.Amazon.com

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the charges for the order # [redacted] and the order # [redacted] When you place an order, we contact your bank for a purchase authorization to verify your card, but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order ships.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.Order # [redacted] Settlement Verification Code: [redacted] Order # [redacted] Settlement Verification Code: [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.comhttp://www.amazon.com

I am not sure I even understand the responseThe person from Amazon that wrote the response obviously speaks english as a second language and its a bit confusingFrom what I understand they are saying they are not not even sending the replacement and I am expected to get a $credit for the pillow thats missingThat is TOTALLY UNACCEPTABLE! I ordered two sets only received one, and that one was missing a pillow and want the pillow to complete at least the set that was delivered! Secondly as I stated there was no sale notices posted or anything when I purchased the setsThen when I go to inquire about one set not being received I am told the price has suddenly doubled and Amazon can't honor or do anything about itI feel this is RIDICULOUS and VERY POOR customer serviceI am a good customer and deserve better Also as I stated I did get a credit for the pillow coversSo I am fine with thatMy point in mentioning it is that I felt there was some sort of scam with the company that they are advertised thruAs they were not able to produce the exact pillow cover they were advertising I am starting to feel something fishy is going on with my chair order

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you want to have access to your digital content once supported by Amazon Unbox We did send e-mails to customers that this program was discontinuedI'm sorry you haven't received in this case.While we offered downloadable purchases and rentals in the past, Amazon Unbox is no longer available for download on Amazon.com, and we only provide limited support for that programAt this time, instant video content can only be viewed via streaming on a computer's web browser or an Internet-connected streaming device, whether through Prime or general purchases & rentals.As we continually improve our service, it occasionally means we can no longer support applications on certain devicesI've forwarded your comments to the Amazon Video team.We are unable to issue any credit or refund for the movies because you still have access to your digital content, as we did not pull any licenses, but the unbox program no longer exists.You can still watch all of your purchased movies and TV episodes on your PC through your web browser (https://www.amazon.com/video/library), as well as on hundreds of compatible devices, including connected TVs, Fire TV, Roku, Xbox and PlayStation, and mobile devices like Fire tablets, Android phones, iPhone and iPad.For more information about ways to watch, go to:https://www.amazon.com/watchnowPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

I received the same message in an emailI'm not sure if this means Amazon is going to reach back out to me or what the next step is I still have not received any of my items that I ordered a week agoSo my issue has still not been resolved

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the order.I've checked and I see that these items were charged even though you've returned them.Christmas Pajama Sets | Women Men Boys Girls and Infant SizesLazyOne Christmas Pajama Sets | Women Men Boys Girls and Infant SizesTo make things right, we've issued refund for these items on February 12, to your original payment methodRefunds usually will be processed in 3-business days.Regarding the other two sets that were requested not to return, I see that we've already processed refund of $on December 20, 2017.You'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=114-5628643-5349856...⇄ a token of apology, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=201894800Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you were charged for the e-book order # [redacted] I understand you'd like to be refunded for these orders.I've checked your correspondence with our Customer Service and see that a refund of $+ $= $was issued to your payment card on September 8, 8:AM (PDT)Normally it takes 2-business days for the refund to be processed when issued to Credit or Debit cards, I apologize for the incorrect information provided by my colleague.To make sure my colleague is coached, I've now reported the issue to my colleague's Manager.I've checked our website and see that the books that you purchased can be read for free, however, you will be charged $+ $0.35(Tax) if you purchase them, as you've purchased these books you were charged for them accordingly.I'd like to assure you that the charges are refunded, please check your account, I'm sure you will be able to see the refund in your payment card.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your Revdex.com complaint and I'm sorry to learn about the closure of your account.I would now like to confirm that we have reinstated your account and it is now in active statusWe sent a confirmation email about the same on Tuesday, April 17, 12:AM (PDT).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your returned item from your order# [redacted] .I've checked and can confirm that the item hasn't been reached to our returns center yetWe will process refund once item gets reached out to us.Once the carrier has received your package, it can take up to two weeks for us to receive and process your return.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***, I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem with the cancellation of your order.I've thoroughly researched your account and see that your order # [redacted] , was cancelled because it exceeds the quantity limit for that itemQuantity limits are displayed during the ordering processWe found that you used more than one account to place orders that exceed the quantity limit restrictions found on some itemsThis is a misuse of our services, which is against our Conditions of Use and SaleWe limit the number of orders customers can place for certain promotional or popular itemsCustomers are not allowed to use multiple accounts to bypass these limits As a result, you may not place more orders for this itemWe will not be able to reship the cancelled order.For security reasons, we are unable to discuss other accounts with you, and we are unable to provide information about additional accounts or resources we use to identify the link between accounts and violation of our policiesWe appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, SapnaRAmazon.comhttp://www.amazon.com

Hello [redacted] ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to reactivate your accountThank you for your patienceWe have restored access to your account, however, further violations of Amazon policies may result in account deactivationTo ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com