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Complaint: [redacted] I am rejecting this response because: 1) The reponse from AMAZON does not make any senseNobody knows the meaning 2) I am not even asking for account reinstatedI just need my giftcard balance back from this amazon account The giftcard balance is like my depositI used my money to buy the giftcardIt's fine if you want to close my account but you need to give my deposit back! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The business continues to ignore my complaint saying it is against their policy to refund digital purchasesThree people I play the game with have said that Amazon refunded their money when the items were not as promisedI have spent a very large amount of money on these digital purchases which Amazon says it not their problemThey call themselves a customer first company that offers a -00% A to Z guaranteeHowever, they continue to send me the same standard response that is against their policyI will never spend another cent with this companyI am a very unhappy stockholder and former customer.Sincerely, [redacted]

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the TraID: TRN [redacted] .I've checked with the concerned department and found the current status of trafor Apple iPhone 5s Unlocked Cellphone, 16GB, Gold is yet to be received.Normally once we receive your Traand if your submission is accepted by the merchant, Amazon Gift Card funds in the amount of the quoted travalue for your item(s) will be automatically deposited in your account.We will not be able to refund you unless we receive and process it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your desktopWhen something like this happens, I'd normally send out a replacement orderIn this case, though, we don't have any more stock of the Dell Inspiron i3252-5050BLK Mini Desktop.I've requested a full refund in the amount of $to your MasterCardYou'll see the refund in the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] The desktop is available from another seller on our siteIf you're interested in placing a new order with a seller, go to the page below to see the offers available:https://www.amazon.com/gp/offer-listing/B01617UJII/ref=dp_olp_new?ie=U...⇄ hope you'll use the return pick up which was arranged to return the item.I'm sorry I wasn't able to be of more helpWe hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.As informed earlier, the dispute which you have filed was successfully closed in your favor, and the refund should reflect on your credit cardI've contacted our billing team and they confirmed that we mistakenly charged you for this order # [redacted] In this case, we've requested a refund of $1,to your Discover cardThis refund will go through within 3-business days and will appear as a credit on your next statement.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: attached, please find the warranty information and the proof of purchase As it says on the warranty information, the phone was purchased on 6/22/and per warranty slip, the warranty begins days after the item was received that means the warranty begins 7/22/and the warranty is for one year and it is good till 7/22/But Amazon is not honoring the warranty I was repeatedly told the phone is out of warranty even in August of I purchased the phone from Amazon, as far as I am concerned Amazon is the seller of the phone, but when I contacted Amazon, instead of them taking the responsibility to solve the problem, I had been pushed around to contact Samsung and Sell2U4less Samsung claims the phone was out of warranty when I received the phone from Amazon I don't know who is this Sell2U4less and I have no information of themAmazon, such a reputable company should not cheat consumers with defective products, if a product is defective it should be replaced or they should refund the money I appreciate you help, if this issue is not solved to my satisfaction, I am planning to contact the Texas Attorney General office Thanks [redacted]

Hello Mr [redacted] ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding the Trapayment.While I understand you are upset with the payment, I would like to confirm that the merchant is unable to reconsider the grading.However, as a good will gesture, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: [redacted] Mr [redacted] ***, I hope this helps!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that, while Amazon failed to communicate the expected dates of the refund as they suggested here, this resolution is satisfactory to me I have received the refund promised, and the account has been closed All stipulations have been satisfiedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: April 10, To: [redacted] Dispute Resolution Consultant Revdex.com Dear [redacted] : Here is the sequence of events and comments relating to the claim I have filed against Amazon Services 2/15/16-Received email from Amazon Services that they charged my debit card $in an attempt to settle my Amazon account 2/15/16- I wrote back to Amazon and told them this was an unauthorized charge against my bank account, that they should reverse this charge within hours and if they did not I would notify my bank and additional authoritiesI also demanded their physical address so I could write a real letter to them 2/15/16- Amazon sent me an automated email and told me to visit their “Seller Help” pages 2/16/16-I went to my bank and cancelled the debit card and advised them of my situation and explained that I would file a complaint with the Revdex.com if the matter was not resolved During the period 2/15/through 4/8/16, Amazon sent me emailsI responded to of themEach time I responded Amazon told me that they were not responding because their emails were sent from a “notification-only address that cannot accept incoming emailPlease do not reply to this message.” I received emails from “Amazon Services”—“Anne S.”—“Seller Support”—“Amazon.com Customer Service”—“Nirmal R.”—“Mohamed Jaser Kahn S.”—“Prabhu T.”—“Byron R.”—and “Prabhu T.” All of these emails advised me that the emails were sent from a “notification-only address that cannot accept incoming emailPlease do not reply to this message.” I was directed to open my account (but did not have an account number), use my password (which I did not have), and give them a debit card # (which I had discontinued) I requested a phone number and name of individual I could speak with and they did not give me one Clearly Amazon is a high technology driven company which makes it virtually impossible to deal with them other than by using their menu and procedure I have not tried to sell anything on Amazon and was simply inquiring how to when I started I was also asked the question on several e-mails , “Were you satisfied with the support provided?” Of course in each case I replied “No.” If you would like copies of the emails, I can fax approximately (40) Pages to you Would you like additional information or have I told you enough? Thank you for your service and reply Sincerely, [redacted]

Greetings from Amazon Seller Support,Based on a review of the Seller account we were able to confirm that the buyer claim for this order was removed and since there is a delivery confirmation we are going to process the reimbursement for the amount of $USD , this will be reflected on the seller account immediately

Hello Dr [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersOrder assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies.However, I've already reported this instance to our team that manages sellers who'll investigate the matter internally If you'd like to file a report about what happened in this instance or in the future, you can do so from the below link: [redacted] We won't be able to comment on the outcome of the investigation so there isn't any additional insight we can provide on the matter.Regarding the removal of the seller's feedback, We allow sellers to request removal of feedback if they feel it doesn't meet Amazon's guidelines for appropriate seller feedback, however, the removal request is reviewed by our seller support team prior to the feedback being taken down So if we find that the feedback is within our guidelines, then it won't be removed.I've read your review "Not as advertised" for "Real Purity Foundation - Medium Beige." Since your review was about the seller sending wrong item, not the product itself, it doesn't fall within our guidelinesYou can see our review guidelines here: [redacted] If you'd like to leave feedback for the seller you ordered from, visit this [redacted] For your convenience, I've included a copy of your review below."The photo shown on Amazon is of a oz bottleWhat was actually received was a one ounce bottle -- a full one third less!"Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent orders, and I appreciate you making us aware of your experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting fastest Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.I'm also forwarding this instance to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.At this time we may not be able to issue a refund for Prime membership.To help make up for this inconvenience, I’ve applied a $promotional certificate to your Amazon.com accountI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link: [redacted] We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello, We have reviewd the claim and found that buyer is eligible to return the item, we have contacted the seller for additional information and are awaiting a responseIn summary , we have currently contacted the seller for more information on the claim and we will get back to the buyer within few business daysSincerely,Ajith

Greetings from Amazon.com,We have provided the correct information in our previous responses We've addressed this specific complaint appropriately on several occasions, and will not be able to provide further information on this situationWe are not going to discuss this matter further.Best regards

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I've reviewed account details and can confirm that our Account specialist team took below actions on your account to protect your information:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Issued refunds for the charges listed below to your Gift certificate ending in --.It may take several days for the refunds $+ $which is equal to $that we issued for these charges to appear in your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:• Re-enter your complete credit or debit card number the next time that you place an order.• Re-enter any addresses that you recently added to your account.• Check your subscriptions, if you have any You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Amazon later contacted me and took responsibility for the situation I am satisfied with their previous response, not this one Thank you The clock never worked correctly and finally stopped working

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding warranty of the item " Lumex Walkabout Lite Four Wheel Rollator, Pink " for your order # [redacted] .I've reviewed our previous phone call with you, and I'm very sorry about the incomplete information you received.As per product description of the item, item is Backed by a limited lifetime warranty! I apologize as this wasn't clear.However, I see that our CS team issued a promotional credit of $on your account as an compensation for inconvenienceI also see that a new order #103-0818665-has been placed for same item and promotional credit has been applied on it.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I am not satisfied by my poor experiences just "have been shared with" Amazon's "Shipping team for further review to identify improvement opportunities"It was a easy case, and there were tracking numbers, I do not understand why it's so hard to just let me know how the two orders were lost consecutivelyAlso, the whole experience as a customer is very poor: - For a Amazon prime item, the order was placed on 12/23/2016, never received (today is 2/12/2017) - I have to spend much efforts to push each step forward, and make it possible to get back my original payment and a little compensation, i.e.: - I had to call the customer service after Amazon missed the guaranteed delivery date, then they started to look at what the wrong was, and just gave me another date to wait for; - I had to call again after the second date was missed, then the customer service placed the replacement order; - I had to call again after the delivery date of replacement was also missed, then they started to look at what the wrong of the replacement order was, and "promised" me to email back and let me know what the problem was; - I had to call again after I received no email in the end of the deadline, and I was just told the representative who promised me to email back was on vacation (really?); - I had to call again, then Amazon gave me refund; - I had to turn to Revdex.com, then Amazon gave me $compensation for the trouble they made for me - After all the hassles, Amazon did not show any evidence that they improved the "losing package in transition" and "missing guaranteed delivery date too much" problems, and they just repeat the points that they "will improve" even without telling me where/how/why two >$orders were lost consecutively - After this very uncommon consecutive lost packages, Amazon did not answer my question of "if a carrier lost a package once, can you change the carrier for the replacement order?" The good lesson here is that Amazon's prime items' "guaranteed delivery date" is not really guaranteedI will keep this in mind, and I hope Amazon can change their wording and stop misleading customers Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: as I explained to Amazon/our son never used our login for his own personal purchases Thank youSincerely, [redacted]