Amazon.com

Complaint: [redacted]I am rejecting this response because: This doesn't really solve anything. Telling me that the shipping options only apply to the time after it leaves the warehouse doesn't fix the fact that when I checked out, it was telling me delivery day that wasn't possible. You still sold an item that you didn't have in stock to fulfill the order, and didn't even communicate that to me. I would not have found out that this was backordered if I had not called to check on the status of the order. I understand quantities run low, but there was not a notification of that when I was purchasing this item. I understand that you can't control how quickly the item arrives from the manufacturer to you, but that isn't the problem. The problem is you are offering a service you cannot provide. And worse yet, you are advertising false delivery times. It feels like a bait-and-switch tactic. You convince people to sign up for Amazon Prime, guaranteeing them 2-day shipping on all Prime Eligible purchases. But then, you don't tell them that the shipping time only applies to after the item has been processed, and doesn't include handling time. eBay requires estimates and guarantees for both handling times, and shipping times. And as a side note, I had two separate managers, and one other lower level person tell me the other evening on the phone that they would process the return of the shipping charges to me. It has been more than two business days, and I still have not seen any refund come through. And the item was supposed to ship today, and I have also not received any shipment notification yet today. I understand it is still early, but you really shouldn't be able to count this as shipping today if it isn't processed until 10PM this evening, because it won't ship today, it will ship Monday, which delays the delivery even more. One of these times, I hope to receive a response from you that actually attempts to repair the situation, and doesn't keep sending me a link to give me the standard boiler plate information. The problem is only partially the policy, the problem really has more to do with the fact that you don't clearly state that anywhere in the advertising for the service. And I will turn this around on you, how would you feel if I decide to implement my own policy that the processing of payment is not completed until I receive confirmation from you? You wouldn't like that, but you are expecting me to pay for these items prior to the order being completed, and then decide to take your own sweet time with MY money to fill the order whenever you feel like. There is a warehouse in my state, and there isn't a single place in the country something can't be shipped and arrive the next business day, some of them arriving before 10AM. So not being able to get it exactly to my house in the requisite amount of time is hogwash. You just don't want to ship them item using anything but your own service, and you don't want to obtain the item from anywhere except your own warehouses to fulfill an order mishap. Most businesses will do whatever they can to help resolve a situation such as this one in a timely and friendly manner, but you guys seem to take your own sweet time getting around to it. I look forward to your next response.Sincerely,[redacted]

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that your order is never shipped and showing as "preparing for shipment".I've checked your order and...

confirm on October 23, 2017, the package has been shipped successfully with UPS Ground which is in transit to be delivered to you by the given estimated delivery date of Friday, October 27, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the recent card decline on order...

#[redacted] and the information you've been given. While I know you're disappointed with our stance on this matter, I want to assure you the information you've received from our customer service team is correct.I see that your order was cancelled because we were unable to charge your MasterCard. As the payment on the order has failed, you haven't been charged for any of the items; but an authorization may be visible on your account. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.As mentioned, the decision to accept or decline a charge is not made by us. After we submit the charge to the bank, all decisions are made by the bank regarding the charge. Unfortunately, we are not informed of the reasons when a card is declined; the bank simply declines the charges when we submit them for approval. I’m not able to provide you with a definitive answer as to why these attempted charges were declined because the card issuer doesn’t provide us with those details. If you would like to get a definitive answer as to why the charge was declined, you'll need to contact the card issuer.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the recalled item from order #[redacted].I'm very sorry...

for the negative encounter you had with our phone Customer Service department. It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I've forwarded your message along to the appropriate supervisory department for their consideration.I've checked your account and see that you've contacted our Chat customer service team on Thursday, June 9, 2:34 PM and see that a full refund of $2.37 has been issued for 'Nature Made Super B Complex Tablets, 140 Count' to Visa card used on order [redacted].In this case, there's no need to return the item to us. You're welcome to dispose of it.The refund is processing and it'll appear as a credit on your Visa statement within next 3-5 business days. Once processed, you'll also be able to see the refund request here:[redacted]Please be rest assured that, we don't expect you to return this recalled item or you won't be charged any amount for it.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I hope you would consider this as an isolated issue and give us another opportunity to serve you better in future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,[redacted]Amazon.comhttp://www.amazon.com

Hello Pat A[redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transaction. I realize that a significant amount of...

money is at stake, and sympathize with your frustration.I've reviewed your complaint and can confirm the flash message stating you've won $1000 Gift Card wasn't from Amazon.com. We'll never ask that you disclose or verify your Amazon.com password, credit card, or banking account number. If you provided this information to a third party that pretended to be Amazon, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it here:www.amazon.com/gp/help/contact-us/report-phishing.htmlIf you ever respond to a suspicious call, e-mail, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediately. If you provided financial information, you may want to contact your bank or credit card provider.To read more about ways to protect yourself from phishing, visit our Help pages:www.amazon.com/phishPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:Actually the Amazon customer support helped me with other product price match after the one I just emailed you before. So don't say that you can just do ONE time exception. It is just shown that if you value your customer and business. It's okay you don't want to do anything, but you should know now there are many other places have better price and customer support than Amazon.com, especially Costco, which not only price/quality is very good but has best return policy and customer support. I purchase on Amazon because I used to believe Amazon has best customer support. However if that is not the case, I will not continue my Prime membership next year, and avoid buying on Amazon. I actually heard many complaints from my friends that Amazon are not that good as before. So I am not surprise on this. Thanks you!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I didn't receive my packages, and the signature is not mine! Amazon.com refuse to refund my money! Amazon.com is wrong!Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have added the credit card back onto Amazon.com for them to put the payment back onto that card. Sincerely, [redacted]

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any frustration this matter may have caused, and we appreciate you taking the time to...

bring it to our attention.I'd like to look into this further. I wasn't able to find an Amazon.com locked account associated with the e-mail address you wrote from, [redacted]@gmail.comPlease feel free to contact me directly by replying to this e-mail - if you include the e-mail address associated with your Amazon.com account, I'll absolutely investigate this further.I hope to hear from you soon!Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Jones Edward from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your refund for order #[redacted]I've reached out to our...

payments team to look into it. I understand asking you to wait would be disappointing, but please be assured I'm working with our payments team and I'll write back in 2-3 business days with more information.We appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones EdwardAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about the refund for Kindle Unlimited...

subscription.I've checked and confirm that a refund of $32.43 for the Kindle Unlimited subscription was issued on September 30, 2016 when you contacted our customer service team.Our system indicates that the refund is complete. After the refund has processed in our system, your bank should be able to locate it using this information. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another and we are unable to speed up the process.Although, I understand there's no way I can erase this difficult series of events, I've applied a $10.00 promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your order. If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]W...⇄ appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:  I did not purchase the directly from Amazon.  It was purchased at a Best Buy locally.  The email associated with my Amazon account is 
[redacted] so you can check the account.  As stated previously the unit was only 5 months old and is now unusable.  I am still requesting a replacement but a better 
unit and one that will last longer than 5 months.   I look forward to an amicable resolution to this issue.   Thank you. 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I called my bank today, no refund has taken place as of today.  I called Amazon back 3 times,, very unhappy with thieer service, each time I taked to a Customer Service Rep. I had a hard time understaning them, thier English was very poor and they did not understand me either, I even has to speak to a supervisor and it was the same.  I keep getting the run around from them without my situation being taken care of.

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
As mentioned, we won't be able to take any action on those reviews as they're not against our guidelines.
I'm so sorry, but we can't offer any additional insight or action on this matter.
Thanks for your understanding.
 
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about your recent experience with an Amazon and for the negative...

encounters you've had with our Customer Services. It's our goal to provide exceptional customer service every time we're contacted, and this wasn't what you experienced. Please know that I'm in the processing of reviewing your contacts and I'll be escalating any coaching or retraining opportunities to their appropriate supervisors.Further to your correspondence, I've verified the details and can see that we have restored your access to this account. You should now be able to sign into your account as normal and place orders.Additionally, I've confirmed your Amazon Prime membership has been canceled on August 24, 2017. You should've received a refund of $99.00 for the membership fee. Refunds typically process within 3-5 business days and appear as a credit on your statement. While we are unable to offer you compensation in relation to this matter, I've contacted the Audible teams about the charges you've mentioned. Please allow me 3-5 business days to research the issue so we make sure the matter is taken care of properly. As soon as I receive any information, I will email you with an update.Again, I'm sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.com. I hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

I want my 80$ its mine I rightfully paid for it that is defined as theft I dont want my account back I want a check for 80 sent to my house or a gift card with 80 on ot that I can give to someone else to use as a gift
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello,Upon listing items for sale, the customer's account was placed under review.  Amazon requested specific information on multiple occasions in order to complete the account review, and explained how that information could be provided.  To date, the customer has...

failed to provide said information.  As a result, the account remains on hold.  With regard to the Prime membership, our records indicate that a full refund for this subscription was initiated on June 16, 2015.  This refund should have already posted to the customer's credit card.  Additionally, we can confirm that the customer’s credit card has been removed as payment option on Amazon, and messages will no longer be sent to the email address associated with the account.  Should the customer wish to regain access to the Amazon account in question, he would need to provide the information previously requested.Thank you,Merchant Review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank Amazon for their prompt response. Thank you, Nassema!
Sincerely,
[redacted]

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking the time to share your story--I'm very sorry for any inconvenience you've...

experienced. We'll coach the agents accordingly.I understand you'd like to share the Prime benefits with your Husband.Please know that your Husband has signed up for Student Prime (which is not a discounted Prime). All the eligible students can sign up for this Membership just for $49.00.To share certain Amazon Prime benefits with another person, you'll need to upgrade to an annual plan at the rate for non-students and form an Amazon Household. For more information about Amazon Households, please visit our About Amazon Households Help page:www.amazon.com/gp/help/customer/display.html/?nodeId=201806360If you decide to share the benefits through an Amazon Household, the first step is to cancel the Prime Student membership under his account.To cancel the Prime Student membership, visit:http://www.amazon.com/gp/student/accountTo sign up for Amazon Prime at the $99 rate, go to:http://www.amazon.com/primeOnce you've signed up for Amazon Prime at the $99 rate, create your Amazon Household. Go here for step-by-step instructions:www.amazon.com/gp/help/customer/display.html/?nodeId=201806380If your Husband is willing to share the account credentials, you're welcome to use his account to place the orders on our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com  ==================================

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, If you still want partial refund you can get in touch with seller.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com