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Amazon.com Reviews (6767)

Hello,I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you received incomplete ph diagnostic strips.I've checked your account and was able to...

locate order #[redacted] for this item being placed as sold by a merchant, [redacted]., shipped by Amazon.Some items offered on our website by sellers (Amazon Merchants) are labeled "Fulfilled by Amazon". These items are shipped to you directly from an Amazon.com fulfillment center.As merchant's inventory keeps changing, we're unable to check physical condition of merchant item before shipping or replace entire merchant item. I've shared your comments as a feedback with our merchant team along with the appropriate team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.While this doesn't undo the inconvenience, I've now issued a full refund of $11.99 for above item to Amazon.com Visa card. The refund is processing and it'll appear on your Amazon.com Visa card within 3-5 business days. Once processed, you'll also be able to see the refund request here:[redacted]Please be rest assured that, we don't expect you to return the item or you won't be charged any further amount for it.Further, on searching our website, I found that same item is available from different merchant and shipped by Amazon at $11.99. If you still need it, please place a new order from below link which is shipped by Amazon with Same-Day/One-Day and do write back with the new order number by replying to this email. Once I hear from you of the new order number, I'll be happy to either waive-off or refund complete Same-Day/One-Day shipping charges on that new order.[redacted]We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:Actually the Amazon customer support helped me with other product price match after the one I just emailed you before. So don't say that you can just do ONE time exception. It is just shown that if you value your customer and business. It's okay you don't want to do anything, but you should know now there are many other places have better price and customer support than Amazon.com, especially Costco, which not only price/quality is very good but has best return policy and customer support. I purchase on Amazon because I used to believe Amazon has best customer support. However if that is not the case, I will not continue my Prime membership next year, and avoid buying on Amazon. I actually heard many complaints from my friends that Amazon are not that good as before. So I am not surprise on this. Thanks you!Sincerely,[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has caused, I understand you are upset.[redacted], I've reviewed all...

your accounts and confirm that the order was cancelled because orders for Amazon Echo and Echo Dots were placed from multiple accounts.This activity violates the Amazon.com Conditions of Use. You may find the Conditions of Use on this page:www.amazon.com/conditionsofuseItems with quantity restrictions have very low prices and/or a limited supply, and we want to ensure that many customers are able to order them. As our prices and product supply change, these limits may change too.The maximum quantity can be purchased once in any 7-day period. For pre-orders, the maximum quantity can be purchased once within the pre-order period.To learn more about quantity limits, search for “About the Shopping Cart” in Amazon.com Help.You may go ahead and purchase after 7 days and we will not be able to adjust the price to deals price or offer any concession.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I called my bank today, no refund has taken place as of today.  I called Amazon back 3 times,, very unhappy with thieer service, each time I taked to a Customer Service Rep. I had a hard time understaning them, thier English was very poor and they did not understand me either, I even has to speak to a supervisor and it was the same.  I keep getting the run around from them without my situation being taken care of.

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about the refund for Kindle Unlimited...

subscription.I've checked and confirm that a refund of $32.43 for the Kindle Unlimited subscription was issued on September 30, 2016 when you contacted our customer service team.Our system indicates that the refund is complete. After the refund has processed in our system, your bank should be able to locate it using this information. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another and we are unable to speed up the process.Although, I understand there's no way I can erase this difficult series of events, I've applied a $10.00 promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your order. If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]W... appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your time. I apologize but it will not be possible to discuss the account of any other Seller as that information is confidential. If this seller would like to begin or to continue to sell DVDs they will need to apply for approval via the following...

link: Video, DVD, & Blu-ray https://sellercentral.amazon.com/gp/help/201607580If the Seller cannot provide the requested information, they will not be allowed to sell in this category. I apologize for the difficulties this creates. Please have a lovely day.

Hello,Upon listing items for sale, the customer's account was placed under review.  Amazon requested specific information on multiple occasions in order to complete the account review, and explained how that information could be provided.  To date, the customer has...

failed to provide said information.  As a result, the account remains on hold.  With regard to the Prime membership, our records indicate that a full refund for this subscription was initiated on June 16, 2015.  This refund should have already posted to the customer's credit card.  Additionally, we can confirm that the customer’s credit card has been removed as payment option on Amazon, and messages will no longer be sent to the email address associated with the account.  Should the customer wish to regain access to the Amazon account in question, he would need to provide the information previously requested.Thank you,Merchant Review

Complaint: [redacted]I am rejecting this response because:I didn't receive my packages, and the signature is not mine! Amazon.com refuse to refund my money! Amazon.com is wrong!Sincerely,[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, If you still want partial refund you can get in touch with seller.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:  I did not purchase the directly from Amazon.  It was purchased at a Best Buy locally.  The email associated with my Amazon account is 
[redacted] so you can check the account.  As stated previously the unit was only 5 months old and is now unusable.  I am still requesting a replacement but a better 
unit and one that will last longer than 5 months.   I look forward to an amicable resolution to this issue.   Thank you. 
Sincerely,[redacted]

Hello [redacted], I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our Reviews team to work on a...

resolution. I know your wait has been frustrating and for that, I apologize. Please allow me 3 business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking the time to share your story--I'm very sorry for any inconvenience you've...

experienced. We'll coach the agents accordingly.I understand you'd like to share the Prime benefits with your Husband.Please know that your Husband has signed up for Student Prime (which is not a discounted Prime). All the eligible students can sign up for this Membership just for $49.00.To share certain Amazon Prime benefits with another person, you'll need to upgrade to an annual plan at the rate for non-students and form an Amazon Household. For more information about Amazon Households, please visit our About Amazon Households Help page:www.amazon.com/gp/help/customer/display.html/?nodeId=201806360If you decide to share the benefits through an Amazon Household, the first step is to cancel the Prime Student membership under his account.To cancel the Prime Student membership, visit:http://www.amazon.com/gp/student/accountTo sign up for Amazon Prime at the $99 rate, go to:http://www.amazon.com/primeOnce you've signed up for Amazon Prime at the $99 rate, create your Amazon Household. Go here for step-by-step instructions:www.amazon.com/gp/help/customer/display.html/?nodeId=201806380If your Husband is willing to share the account credentials, you're welcome to use his account to place the orders on our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com  ==================================

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted]I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges on your account.I've checked details of charges and can confirm that...

due to billing error we've charged your card with split charges of $9.82 on 2 orders# [redacted] and #[redacted].I can confirm that a refund of $9.82 and $9.82 processed on July 31, 2017.You'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]https://w... feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi l[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't  received your orders where the tracking shows delivered .I've reviewed...

your concern and see our customer service team was able to address your issue by creating replacement order for the lost items. You can check on the status of the replacement orders here:[redacted]And also issued refund for the items which are sold by fba sellers and fulfilled by Amazon.com. I'd be happy to provide some additional information to clear up any misunderstanding. The "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our site. Many of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centers.As their own stock can fluctuate (more information about our FBA sellers can be found here: [redacted]).Nonetheless, I've forwarded all your comments to the appropriate team for investigation. We’re aware our choice of shipping methods reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again. We’ll use your feedback to take an action against them immediately and to improve our delivery performance.I've applied a $20.00 promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary page. If the funds aren't shown, please read the following to ensure your order qualifies:[redacted]Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavil[redacted]Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: This doesn't really solve anything. Telling me that the shipping options only apply to the time after it leaves the warehouse doesn't fix the fact that when I checked out, it was telling me delivery day that wasn't possible. You still sold an item that you didn't have in stock to fulfill the order, and didn't even communicate that to me. I would not have found out that this was backordered if I had not called to check on the status of the order. I understand quantities run low, but there was not a notification of that when I was purchasing this item. I understand that you can't control how quickly the item arrives from the manufacturer to you, but that isn't the problem. The problem is you are offering a service you cannot provide. And worse yet, you are advertising false delivery times. It feels like a bait-and-switch tactic. You convince people to sign up for Amazon Prime, guaranteeing them 2-day shipping on all Prime Eligible purchases. But then, you don't tell them that the shipping time only applies to after the item has been processed, and doesn't include handling time. eBay requires estimates and guarantees for both handling times, and shipping times. And as a side note, I had two separate managers, and one other lower level person tell me the other evening on the phone that they would process the return of the shipping charges to me. It has been more than two business days, and I still have not seen any refund come through. And the item was supposed to ship today, and I have also not received any shipment notification yet today. I understand it is still early, but you really shouldn't be able to count this as shipping today if it isn't processed until 10PM this evening, because it won't ship today, it will ship Monday, which delays the delivery even more. One of these times, I hope to receive a response from you that actually attempts to repair the situation, and doesn't keep sending me a link to give me the standard boiler plate information. The problem is only partially the policy, the problem really has more to do with the fact that you don't clearly state that anywhere in the advertising for the service. And I will turn this around on you, how would you feel if I decide to implement my own policy that the processing of payment is not completed until I receive confirmation from you? You wouldn't like that, but you are expecting me to pay for these items prior to the order being completed, and then decide to take your own sweet time with MY money to fill the order whenever you feel like. There is a warehouse in my state, and there isn't a single place in the country something can't be shipped and arrive the next business day, some of them arriving before 10AM. So not being able to get it exactly to my house in the requisite amount of time is hogwash. You just don't want to ship them item using anything but your own service, and you don't want to obtain the item from anywhere except your own warehouses to fulfill an order mishap. Most businesses will do whatever they can to help resolve a situation such as this one in a timely and friendly manner, but you guys seem to take your own sweet time getting around to it. I look forward to your next response.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I received an email today addressing the issue but they failed to resolve the issue. They have...

removed my email address from their system and I am not able to log in to resolve the issue. I have asked the business countless times to call me to resolve the issue and the only response I receive is an automated email with links that do not work. The customer service level is deplorable and unacceptable. It has been almost two months without any resolution. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I don't see a response and I have yet to see a refund for this item and it was picked up a week ago. Sincerely,[redacted]

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
As mentioned, we won't be able to take any action on those reviews as they're not against our guidelines.
I'm so sorry, but we can't offer any additional insight or action on this matter.
Thanks for your understanding.
 
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and I see that the charges you are referring to, are under a different account...

with a different email address.However, since this is a unique situation, I'm collaborating with our Amazon Video team to work on a resolution. I know your wait has been frustrating and for that, I apologize. Please allow me 3 business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

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