Amazon.com

Hello ***, I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about your account.As mentioned earlier, we are unable to provide information about additional accounts or resources we have usedFor account and security reasons, we are unable to discuss other accounts with you.We verified found that you used more than one account to place orders that exceed the quantity limit restrictions found on some itemsThis is a misuse of our services, which is against our Conditions of Use and SaleAs a result, the order has been canceled.To learn more about quantity limits, search for “About the Shopping Cart” in Amazon.ca Help.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We appreciate your understanding. Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I never had any other accounts with Amazon, if that’s right, just provie it in one single wayI won’t be shocked if you’re unable, because that’s the truth
Sincerely,
*** ***

Greetings from Amazon.com,Thank you for your inquiryAt this time we are working with our teams to ensure that the seller's case is properly addressedPlease note that the seller will need to continue to work with Seller Support as we are unable to assist via a Revdex.com contact regarding this issue
Thank you for your time

Hello,Thank you for writing to us for the complaint on the order ***We acknowledge that buyer has contacted the seller in time initiallyHowever, the buyer did not reply to the seller and hence, was unable to return the item in timeas per the policy. I apologise but we
cannot assist the cusotmer in this casePLease write back fro any further queries

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the recent purchase on your accountPlease
accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.Upon reviewing your message, I have checked your complete account details and see that the items which you have listed in the message were split into different orders.Since the items were available with different sellers, the system processed them into different orders, resulting we will not be able to issue a refund on the order as only the seller can issue a refund on the orderIn this case, I have options for youYou may contact the respective sellers and ask them to help you return label to return the itemI will be able to issue $promotional credit on your account so that you can keep the items and not return themThe promotional credit can only be used on items which are sold and shipped by Amazon.com.I would request you to let us know with the preferred option so that I can look into this personally help you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Amazon.com
I understand that you have said you will update the imageUnfortunately the Revdex.com only gives me two optionsTo Accept or Reject your responseI will continue to check the imagesIf they are updated I will change my response to Accept
I also understand that you sell many products and cannot be an expert on any one particular productHowever, we who are fighting the battle against the Japanese Beetle lose many entire crops to themIt is extremely important to us to find the most effective productIf I can find the higher concentration, I will buy itI just don't feel that showing the 0.37% product is anything but false advertisingMy reputation was put on the line by letting other growers know that I had found the higher concentration which turned out not to be true
Thank you for your understanding of my position
*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com
account. While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days. Thanks for giving me time to find the best solution Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Dear Mahesh V,I never received a response from your colleague, Purna C***It may be because, although I requested you send all responses through the Revdex.com site and not through personal email; she sent it to my personal email anyway and it went into my ‘Spam’ file and got automatically deleted.I further requested that you call me or give me a direct line to call you so that we could discuss and resolve this matter. But, you failed to call or provide a number to call you directly. Instead, again, you only provided me with the customer service line; which has proven to be of no help in this matter and has just caused me added frustration.You have not been able to resolve my complaint to my satisfaction; as you made an offer and then reneged on it and continue to not make good on it. In any case, I find myself more fortunate than well over thousands of other Amazon customers that fell prey to your Prime membership; because I joined for free. And, after just less than two hours, I realized that your Prime membership is worthless and cancelled my membership. Through research on the Net, I further noted by countless Amazon members who joined Prime for free and were not happy with it and cancelled; that you still went ahead and renewed their memberships at the cost of $99. And, you did this without their authorization to charge it to their credit card which you have on file. Therefore, in order to ‘unsatisfactorily’ put a close to this matter, I wish to summarize:1. I found your Prime membership worthless, within less than two hours; and cancelled it.2. I HAVE NOT given you authorization to renew this Prime membership and charge the membership fee to my credit card.3. Should you add me to your list of errors and renew my Prime membership without my authorization; I will immediately contact my credit card company and dispute the charge as well as file another complaint against Amazon.com with the Revdex.com. Sincerely,
** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed, I've reached out to our account specialists and we have restored your access to this account.You can now sign in and place orders
The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; your submission for (traorder #***) "A Course for Teaching English
Learners (2nd Edition)" was not accepted.According to the information provided by the facility processing your submission, the specific reason your item didn't meet the traconditions was: Pages damaged beyond acceptable condition (e.gLines unreadable from highlighting, pages completely torn or major partial tear).You can find this information by clicking the rejection reason for the item in Your TraAccount (http://www.amazon.com/tradein/youraccount).Since the immediate payment option was chosen when submitting the trade-in, your credit card will be charged for the full amount of the gift card $that was issued.The items you trade are thoroughly inspected against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390For full details, please read the TraProgram Terms and Conditions:http://www.amazon.com/tradein/termsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** *.Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the Prime annual membership and wish to cancel it for a full refund.Upon
checking I see that you are a US Prime club one month free trial member from (Feb 28, to March 30, ) your membership end date was March 30, 2016.To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticHence you were charged $108.41 Your Amazon Prime membership will automatically renew at the end of each term unless you choose not to continue.I personally apologize for the inconvenience caused to you in this regard.I apologize that you didn't receive any email regarding the auto renewal of your prime membership.Considering your comments as feedback I've forwarded it to the appropriate team in the company for consideration as we make future improvements.To make things right for you, we've canceled your Amazon Prime membership on your behalf and refunded the full amount charged for the subscription.You'll receive a refund of $to your card.Your refund was successfully processed on our end on April 2, 2018, Refunds typically process within 2-business days and appear as a credit on your statement.I'm positive that you've received your refund by nowIf you don't see the MasterCard refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund. I hope this action of mine helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the Gift card balance on your
account and I appreciate you taking time in bringing this to our attention.I understand that the $Gift card balance hasn't been refunded to your accountI've checked and can confirm that we've successfully issued an Amazon.com gift card in the amount of $to your account on April 20, I see that you've also used part of these funds to place the order #***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with the delivery of your order#***While we certainly do
try our hardest to get everything there as guaranteed, there are some unforeseen circumstances in which an order may arrive later than anticipated.I see that Amazon Logistics has been the shipper for this and I appreciate you making us aware of your experienceRegardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous ordersWe'll investigate this issue further and take appropriate action to avoid such issues with your future orders.Upon checking the details of your orders tracking shows that your order has been delivered on December 11, 2016, I hope you've received your shipments and in the unlikely event that you haven't received the package, please let us know and we'll be glad to look into this.Further, I've reviewed your correspondence and see that we've issued day prime extension as a small token of apology for the experienceHowever, I hope you'll understand that we are unable to offer you any credits or an additional month prime extension in relation to this matter.Rest assured that we’re striving to correct any inconsistencies in our processes, and that your feedback is invaluable to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the refund for your recent in-app
I've checked and found
that the in-app item has been successfully delivered from our endPlease know the in-app items aren't returnable after purchase
I also see we've already made multiple exceptions and processed a refund on most of your recent ordersUnfortunately, we'll not be able to process a refund on this orderI hope you'll understand our limitations in this regard
If you need any help in accessing or using your in-app content, please contact our Customer Service using the link below:***
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about your recent experience with our Customer Service, and I appreciate you
bringing it to our attention.We are passionate about our customers and hope that passion shines through and helps to provide a great customer experience overall - I'm disappointed that wasn't the case in the example you've shared.We're staffed 24/with representatives around the world in order to ensure our customers are able to reach us whenever needed. That said, we expect customers to receive the same level of support regardless of which customer service center received the phone call. I'm sorry about the unsatisfactory experience you had, and have passed your feedback along to the appropriate leadership team for further review.Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.We really value your input and are always looking for new ways to improve the services we offerI've shared your feedback with our appropriate team for their consideration when planning future improvements.Both Mac and Windows users can manage Kindle content through the USB connectionWhen your Kindle is plugged into your computer, it appears as a removable mass storage device (similar to a flash drive) and other Kindle functions are disabled temporarily.To transfer Kindle books from Manage Your Content & Devices to your device via USB:Go to Manage Your Content and Devices (www.amazon.com/mycd)Locate the Kindle book you want to transfer to your deviceSelect the Actions button next to the title, and then click Download & Transfer via USBFrom the drop-down menu, select your device, and then click Download. Important: Be sure to choose the device type you are transferring the content to, as files are formatted for specific devicesAlso, be sure to note which folder you download the file toYou will transfer your content from this folder to your deviceConnect your device to your computer with the USB cableYour device appears in the same location on your computer that external USB drives appear. -- Windows: Your Kindle will appear in the Computer or My Computer folder. -- Mac: Your Kindle will appear on the desktopOpen the Kindle folder, and then open the "documents" folderThis may also be called Documents or Internal Documents, depending on your device typeLocate the downloaded file on your computer, and then drag and drop the file into the appropriate device folderDepending on your device type, the folder names may varyFor example, on Kindle Paperwhite, move books to the Documents folderOn Kindle Fire tablets, move books to the Books folderSafely eject your device from your computer.If you have personal documents or other files on your Fire tablet that aren't currently saved to the Cloud, you have several options for backing them up:- Personal documents can be saved in your Cloud library by emailing them to your Send-to-Kindle email address (learn more: http://www.amazon.com/kindlepersonaldocuments).- Files can be attached to email messages and sent to you by email, in which case they will be accessible through your email provider.- Files can also be transferred to a computer with a USB cable.To transfer a personal document from your device to your computer using a USB cable:Connect your device to your computer with the USB cableYour device will appear in the same location on your computer where external USB drives appear: - Windows: Your device will appear in the Computer or My Computer folder. - Mac: Your device will appear on the desktopOpen the device folder, and then open the Documents or Internal Documents folderLocate the file you want to save from the device folder and then drag and drop the compatible file into the appropriate folder on your computer where you would like it savedYour personal document will appear on your computer in the selected folderSafely disconnect your device from your computer once the transfer is complete.More information about transferring Kindle content to your device can be found in our Help pages at:www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C*** *.Amazon.comhttp://www.amazon.com

Hello, We are writing to follow up about the complaint filed by an Amazon marketplace seller, "***.com" for a claim filed against order ***Upon review of this claim, we confirmed the seller was held responsible for not providing sufficient proof of delivery for this order
Please note the tracking number(s) on file does not include signature acceptance, which is considered insufficient proof of deliveryAlthough there is no requirement to ship with signature acceptance, the seller will be held responsible if a claim is filed against the order. Please note the information within Seller Central states: "You may still be held liable If no receipt is confirmed and no signature confirmation is available." Since the seller is ultimately responsible for fulfilling the order, they will need to determine whether or not to ship with signature acceptance in the case a claim is filed against the orderWe understand the seller may not agree with this decision, but we are unable to reverse this decision and the claim will remain unchanged

Complaint: ***I am rejecting this response because:Amazon refused to honor what I have see and what Amazon has advertised on its website previously.Sincerely,*** **

Complaint: ***
I am rejecting this response because:I originally contacted Amazon to try to work out a refund directly through them, they were more concerned about protecting *** more than they were concerned that I was given a faulty productThey kept giving me the run around, and they kept making me go through the same channels of making a claim, without any resolution. They let *** get away with basically selling me a used camera when I paid for a new one.And then, now since I filed for the dispute, they still won't refund me because I used a different mean of complaint? Attached is a copy of the Audio of my phone call with ***, as well as one of the many conversations I had with costumer service, which started many months ago. So I am sorry, but I do not accept this explanation on why you still allow *** to still do business through Amazon, and why you won't refund me for a faulty purchase. *** ***.
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you are disappointed with our decision about your Amazon.com account.Please know, it is
according to our policies that we do not allow Customers to open another account or multiple accounts when the first or the original account is closed due to not meeting our requirementsIn this case, as you know, we have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our sitePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delay in the delivery of your order for the Roku Streaming Stick (3600R) (Model)I do
realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeI understand how important the timeliness of this delivery is and I regret the disappointment this may have caused.Despite our best efforts to provide 100% on time order fulfillment, there are rare situations outside of our control that can impact our ability to deliver on that guarantee - such as issues related to weather, inventory, or transportation, as was the case hereI've forwarded these details to our transportation team for investigation to minimize the chances of anything like this occurring again.Further to your correspondence, I've checked your account and can confirm that we've processed a refund for the above order in the amount of $and Your Amazon Prime Membership has been cancelledPlease note that the refund should appear on your account in 3-days if issued to a credit cardRefunds issued to a bank account typically take 7-days to reflect on the account balance.Again, I'm sorry for the time you've spent dealing with these issuesYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com