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American Eagle Outfitters, Inc.

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Reviews American Eagle Outfitters, Inc.

American Eagle Outfitters, Inc. Reviews (350)

We apologize for any issues with your returnWhen an item is returned to a store without a receipt, the store will provide current selling price for the itemSince the current selling price for your jeans is $20, that is what the store would be able to issue as a refundIf you are able to locate
your receipt, you may return to the store with it and they would be able to further assist youThank you for contacting American Eagle Outfitters

I am still not happy with the response because I can combine multiple discount codes in brands like *** and ***, why not in Moreover, the discount codes I was about to use was not from any internet sources, it was earned by me as a reward to the purchases I madeAlso, I believe it's a fair practice to mention that "This discount code can not me used with other code" or whatever rather than to hide the information in "Help" sectionAs a consumer, I do not have time to do research in AEO's website, read each and every section before making some purchasesThere are sites who mentions "This code can not be combined with other discount codes" in the details of the particular promotion. Do the fair business!

We apologize for the inconvenience, unfortunately this is something that is the customer's responsibilityWe are unable to refund the item until it is returned either to our warehouse or a local storeAs long, as the invoice is brought into the store with the item, you will receive a credit
directly to the card used on your orderWe may issue a refund for your overdraft fee after the item is returned

Incorrect sizes listed on clothing

Due to an overwhelming demand from customers, we ran out of stock of the cozy and moccasin boots that were on clearance and are no longer available. As an apology to you, our loyal customer who didn’t receive the boots, we are providing a 25% off coupon toward your next purchase, which will be
received through emailWe are very sorry for any disappointment and inconvenience that this may have caused. We sincerely apologize for any confusion and hope this response aids in resolving the issueThank you for contacting American Eagle Outfitters

The gift card balance of $has been refunded to the customer's American Express card

Hello, I’m very sorry for your initial experience when using our Live Chat feature, as well as the fact that your order was not delivered within the time frame as stated in our expedited shipping guidelinesOrders placed with expedited shipping cannot be cancelledOrders placed with
standard shipping may be cancelled if you contact us within one hour of submitting the orderThe tracking confirms delivery today, December 16, Your expedited shipping cost has been refunded for the delayPlease allow 3-business days for the refund to post to your account

Hello, I’m very sorry for your experience regarding this orderWe did review your calls and have provided coaching to the first representative you spoke with, as she clearly needs more training in regards to our policies and procedures around order placement and cancellationOrders placed with
standard shipping may be cancelled within one hour of placement, but regrettably orders placed with expedited shipping are excluded from cancellationAt the time I received your complaint from the, both orders were already in transitThe tracking provided by FedEx for both orders shows delivery confirmation on Thursday, August 24, Both orders do include a prepaid return label you may use to send back to ae.comIf the package has been unopened, you may simply refuse and return to senderHowever, for the fastest processing of your refund, returning the merchandise to your local store is the best optionIf choosing this, please be sure to take the invoice that shows your Visa was used as payment, rather than PayPal, as the store will not be able to process the refund as quicklyI do apologize for the inconvenience with this experience

I'm so sorry about the damaged itemI have issued a refund for this itemThe card used for the purchase will be credited the refund amountPlease be advised that this refund should process in 3-business days, but with some banks and financial institutions, it can take up to 1-billing
cycles for the refund to process and post to your accountIf you have any other questions, please contact us at ###-###-####

Hello, I’m sorry for your experience regarding this orderAmerican Eagle Outfitters may, at our discretion, refuse refunds for packages confirmed delivered to the same address if non-receipt of the package is claimed more than onceAs a courtesy, the refund was issued for this order on 12/21/
Going forward we do recommend shipping to an alternate and more secure location, such as your business or place of employment, as we will no longer be responsible for packages confirmed delivered to this address

Hello, I’m very sorry to hear of your dissatisfaction regarding order ***A refund was issued on December 10, for the full amount of the orderIn order to have the merchandise reshipped, a new order must be placedWe are happy to assist with any pricing and promotions should you
wish to place a new orderIn regards to your co-workers experience, we experienced some issues with our site on Cyber MondayOur Executive Leadership Team selected customers to send a gift to who were affected by those issuesI am happy to extend that same courtesy to you

Hello, I’m very sorry for your experience regarding order ***While we strive to attain 100% order accuracy, human errors, unfortunately, do occurThis jacket was on clearance with very low inventory, which is regrettably why we were unable to complete the exchange request for the correct
sizeOnce product is returned to our warehouse it is added back into our inventory fulfillment for other ordersWe do utilize inventory from our warehouses and stores; this may cause delays in reflecting accurate inventory on our siteOur team is currently working to improve this portion of the online experienceIn regards to the coupon you received, it is valid for any purchase up to $You are not required to spend $to redeem the coupon, it may be used on any single itemI have reviewed our product catalog, but any similar style is no longer availableWe may receive new Camo merchandise for the fall and would be more than willing to assist you with a purchase at that time, if there is a comparable style you may be interested in

Hello, I am very sorry for the errors that have occurred with your AEO Connected account and AE credit card or AE VisaI have reviewed your AEO Connected account and have corrected all information in our systemsGoing forward all correspondence you will receive will be specific to you and your
preferencesI do apologize the email you received was not addressed to youI have contacted Synchrony Financial on your behalf and have asked a client affairs specialist to contact you regarding your credit account, as they manage all credit accounts for AEOShould you need additional assistance with your AEO Connected account, please contact our corporate office directly and we will gladly assist you

Hello, I’m very sorry for your experience with this orderA full refund was issued on 15-January-Refunds typically post in 5-business days, but may take longer depending on your financial institutionIf you need further assistance, please don’t hesitate to reach out

We were disappointed to learn of your poor shoppingexperienced with American Eagle OutfittersAEO must account for allmerchandise in and out of our warehouseFor this reason, we create what’scalled “wash” when processing returnsMeaning the money is refunded to methodof payment before being
deduced with the replacement item. After research, we’ve verified that therefund was processed accordingly on 11/30/before the exchange was processed.We apologize for the delayAEO has re-issued the refund of $Per thenational processing center you can contact your bank with the followingreference number to confirm: *** American Eagle Outfitters appreciates your patience in this matter
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
*** ***

American Eagle Outfitters has evaluated your claim and
stands behind our team’s decision to refuse the return in question for the
following reasonsThe pair of jeans that was returned was evaluated by
multiple associates in our returns department before being forwarded to our
office for further examinationAll parties did conclude that the jeans had in
fact been washed and wornThe date of manufacture is sewn into all of our clothing,
indicating that the jeans were from our collectionAmerican Eagle Outfitters is a specialty retailer; we consistently modify our styles and color washes of product, specifically denimWe do not hold inventory
from past seasons in our stores or our warehouses, so it is not possible that
these jeans would have been included in a current orderI’m very sorry you are
dissatisfied with your experience, but we cannot accept this return as these factors are considered abuse of our return policy

We were saddened to learn of your recent experience with American Eagle OutfittersAfter research we’ve verified that on November 23rd a 20% reimbursement was issued to the original method of payment used for order *** with our apologies for the poor experience.The notes on your
order reflect that we also offered a 30% off & complimentary second day shipping on a future order. With this being said, we feel we’ve genuinely attempted to make up for your experience As a result, regrettably we are unable to issue any further compensation at this time

We sincerely apologize for the issues that occurred with your credit card paymentDue to increased security, all American Eagle Outfitters credit card inquiries are housed exclusively within our credit division with our partners at *** *** (formally ** *** ***)Consequently, we are
unavailable to assist via emailWe have forward your grievance to our managers at *** ***, so they may contact you to help you resolve this issue as soon as possible. Please wait for email/phone communication from *** *** directly

Thank you for taking the time to contact American Eagle OutfittersWe appreciate your feedback and are sorry for the issue you encountered while shopping on the siteAs many items are sold out at our warehouses, we try and utilize store inventory to fill orders as wellWe were trying
to locate the item for fulfillment, so that it would not have to be cancelled from the orderIn this instance, there was a delay in the day shipping timeframe due to this processI have issued a 20% refund on the order for this frustration and inconveniencePlease check your PayPal account to verify the refund posted

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Address: Apple Blossom Drive, Winchester, Virginia, United States, 22601


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